avoid alitalia airlines!
I booked Alitalia Flight to my visit to Munich on November 13 to November 18, I emailed as well requested on phone Jain Meal (Strict Indian Vegetarian Meal) which was confirmed.
On 13th We left Mumbai by AZ771 to Milan, we were served Jain Meal. However our flight to Munich from Milan canceled.
very poor service, always losing luggage!
I am in the US Navy and was stationed in the UK between July 2017 and July 2017. I took a trip to Bucharest, Romania in 2017 if I am not mistaken and booked a flight on Alitalia Airlines. The trip to Romania was a nice one but upon my return flight back it was a nightmare. First the flight lost my luggage and I had to wait two hours in line to file a claim with the airline at the airport. This of course cost me the last train back to London which I had to get a cab for about $120 instead. Next I waited about a month and called the company. They told me I had to contact the office in New York since I was a US citizen. Each time I called they either hung up on me or would pretend to transfer me to the correct department and then hang up on me. They never would give the number of the department. Finally after sending a certified letter to the office I waited about three months for a reply and they told me they were not responsible for the lost luggage. They would not
pay for the bag nor the contents which totaled about $140.00 approximately. I contacted the president of the company and in a nutshell was told in a letter that it sucked to be me. They would not discuss why no one from the company bothered to contact me in the first place, why it took so long to find someone to talk with, why i was always hung up on or why they would not pay for the luggage that THEY lost.
If you don't want very poor service and from what i have read they have filed for backrupcy and they are always losing luggage - Then DONT FLY ALITALIA Airlines. BOYCOTT them.
Keith
Oak Harbor, WA 98277
You reject our boarding since last July 2018
Now we are following you about the refund and you are escaping
PLEASE ANSWER and send the money back!
i had 50, 000 travel points transferred from my american express card to alitalia for a flight to italy 5 days ago. they gave a confirmation number for the transfer but now say they have no points for me and that i need to pay for my upgrade if i want it. not only can they not fix this problem but they have been (when you actually get to speak with anyone) rude, combative and insulting with both me and the american express rep and manager. most calls made, and there have been more than 40, we have been hung up on. amex has told me thay are pretty amazed at the rudeness communication and apoligized to me for having to listen to it. the airline was verbally abusive. the only thing i can do right now is wait to see if any resolution comes in the next few days. if not i am considering proceding with a legal complaint.
My wife and I flew Alitalia Airlines this past May-June from London to Rome (after a layover). They lost my baggage which I did not get back until 60% of our tour was over. Their customer service sucks and they LIE to you. I spent more money than my stuff was worth, their workers stole a suit and they finally settled with me for $500 in August! I had a $400 cell phone bill they would NOT COVER which was what I spent trying to call them in Italy and their NYC offices. They hung up on me and kept me waiting for over 30 minutes on a call! They are rude and their in flight service sucks. DO NOT FLY ALITALIA EVER! Spend the extra money and fly Virgin or someone else.
Two Years ago my son took a trip to Europe - Air Alitalia lost his luggage - it wasn't returned until a month after he returned. There is NO telephone number for Customer Service. Everything is by fax and mail. Not even Email. I have yet to speak to a person. We have filed a claim because much of his spending money was used on essentials and clothes. After providing all the requested receipts, photos, documents, etc. They just stopped answering our mail. No final response on the claim was ever received. This is has been going on for two years. They ruined his vacation and now just ignore their customers. NEVER FLY WITH THEM. You can't even reach them when you need assistance.
Overview of Alitalia complaint handling
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Alitalia contacts
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Alitalia phone numbers892 010892 010Click up if you have successfully reached Alitalia by calling 892 010 phone number 2 2 users reported that they have successfully reached Alitalia by calling 892 010 phone number Click up if you have UNsuccessfully reached Alitalia by calling 892 010 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling 892 010 phone number100%Confidence scoreItaly+1 (800) 223-5730+1 (800) 223-5730Click up if you have successfully reached Alitalia by calling +1 (800) 223-5730 phone number 0 0 users reported that they have successfully reached Alitalia by calling +1 (800) 223-5730 phone number Click up if you have UNsuccessfully reached Alitalia by calling +1 (800) 223-5730 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +1 (800) 223-5730 phone numberUnited States+1 (800) 112-4852+1 (800) 112-4852Click up if you have successfully reached Alitalia by calling +1 (800) 112-4852 phone number 0 0 users reported that they have successfully reached Alitalia by calling +1 (800) 112-4852 phone number Click up if you have UNsuccessfully reached Alitalia by calling +1 (800) 112-4852 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +1 (800) 112-4852 phone numberMexico+39 665 649+39 665 649Click up if you have successfully reached Alitalia by calling +39 665 649 phone number 2 2 users reported that they have successfully reached Alitalia by calling +39 665 649 phone number Click up if you have UNsuccessfully reached Alitalia by calling +39 665 649 phone number 2 2 users reported that they have UNsuccessfully reached Alitalia by calling +39 665 649 phone numberItaly+1 (800) 361-8336+1 (800) 361-8336Click up if you have successfully reached Alitalia by calling +1 (800) 361-8336 phone number 0 0 users reported that they have successfully reached Alitalia by calling +1 (800) 361-8336 phone number Click up if you have UNsuccessfully reached Alitalia by calling +1 (800) 361-8336 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +1 (800) 361-8336 phone numberCanada+44 333 566 5544+44 333 566 5544Click up if you have successfully reached Alitalia by calling +44 333 566 5544 phone number 1 1 users reported that they have successfully reached Alitalia by calling +44 333 566 5544 phone number Click up if you have UNsuccessfully reached Alitalia by calling +44 333 566 5544 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +44 333 566 5544 phone number100%Confidence scoreUnited Kingdom+61 130 055 1080+61 130 055 1080Click up if you have successfully reached Alitalia by calling +61 130 055 1080 phone number 2 2 users reported that they have successfully reached Alitalia by calling +61 130 055 1080 phone number Click up if you have UNsuccessfully reached Alitalia by calling +61 130 055 1080 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +61 130 055 1080 phone number100%Confidence scoreAustralia+32 25 511 122+32 25 511 122Click up if you have successfully reached Alitalia by calling +32 25 511 122 phone number 1 1 users reported that they have successfully reached Alitalia by calling +32 25 511 122 phone number Click up if you have UNsuccessfully reached Alitalia by calling +32 25 511 122 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +32 25 511 122 phone number100%Confidence scoreBelgium+45 70 142 421+45 70 142 421Click up if you have successfully reached Alitalia by calling +45 70 142 421 phone number 1 1 users reported that they have successfully reached Alitalia by calling +45 70 142 421 phone number Click up if you have UNsuccessfully reached Alitalia by calling +45 70 142 421 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +45 70 142 421 phone number100%Confidence scoreDenmark+33 892 655 655+33 892 655 655Click up if you have successfully reached Alitalia by calling +33 892 655 655 phone number 1 1 users reported that they have successfully reached Alitalia by calling +33 892 655 655 phone number Click up if you have UNsuccessfully reached Alitalia by calling +33 892 655 655 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +33 892 655 655 phone number100%Confidence scoreFrance+49 697 9100 1002+49 697 9100 1002Click up if you have successfully reached Alitalia by calling +49 697 9100 1002 phone number 1 1 users reported that they have successfully reached Alitalia by calling +49 697 9100 1002 phone number Click up if you have UNsuccessfully reached Alitalia by calling +49 697 9100 1002 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +49 697 9100 1002 phone number100%Confidence scoreGermany+31 206 764 479+31 206 764 479Click up if you have successfully reached Alitalia by calling +31 206 764 479 phone number 1 1 users reported that they have successfully reached Alitalia by calling +31 206 764 479 phone number Click up if you have UNsuccessfully reached Alitalia by calling +31 206 764 479 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +31 206 764 479 phone number100%Confidence scoreNetherlands+48 801 107 700+48 801 107 700Click up if you have successfully reached Alitalia by calling +48 801 107 700 phone number 1 1 users reported that they have successfully reached Alitalia by calling +48 801 107 700 phone number Click up if you have UNsuccessfully reached Alitalia by calling +48 801 107 700 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +48 801 107 700 phone number100%Confidence scorePoland+7 495 221 8200+7 495 221 8200Click up if you have successfully reached Alitalia by calling +7 495 221 8200 phone number 1 1 users reported that they have successfully reached Alitalia by calling +7 495 221 8200 phone number Click up if you have UNsuccessfully reached Alitalia by calling +7 495 221 8200 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +7 495 221 8200 phone number100%Confidence scoreRussia+34 902 100 323+34 902 100 323Click up if you have successfully reached Alitalia by calling +34 902 100 323 phone number 1 1 users reported that they have successfully reached Alitalia by calling +34 902 100 323 phone number Click up if you have UNsuccessfully reached Alitalia by calling +34 902 100 323 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +34 902 100 323 phone number100%Confidence scoreSpain+41 900 486 486+41 900 486 486Click up if you have successfully reached Alitalia by calling +41 900 486 486 phone number 1 1 users reported that they have successfully reached Alitalia by calling +41 900 486 486 phone number Click up if you have UNsuccessfully reached Alitalia by calling +41 900 486 486 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +41 900 486 486 phone number100%Confidence scoreSwitzerland+86 108 449 3134+86 108 449 3134Click up if you have successfully reached Alitalia by calling +86 108 449 3134 phone number 1 1 users reported that they have successfully reached Alitalia by calling +86 108 449 3134 phone number Click up if you have UNsuccessfully reached Alitalia by calling +86 108 449 3134 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +86 108 449 3134 phone number100%Confidence scoreChina+972 37 960 766+972 37 960 766Click up if you have successfully reached Alitalia by calling +972 37 960 766 phone number 1 1 users reported that they have successfully reached Alitalia by calling +972 37 960 766 phone number Click up if you have UNsuccessfully reached Alitalia by calling +972 37 960 766 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +972 37 960 766 phone number100%Confidence scoreIsrael+81 354 138 070+81 354 138 070Click up if you have successfully reached Alitalia by calling +81 354 138 070 phone number 1 1 users reported that they have successfully reached Alitalia by calling +81 354 138 070 phone number Click up if you have UNsuccessfully reached Alitalia by calling +81 354 138 070 phone number 1 1 users reported that they have UNsuccessfully reached Alitalia by calling +81 354 138 070 phone numberJapan+82 222 227 890+82 222 227 890Click up if you have successfully reached Alitalia by calling +82 222 227 890 phone number 1 1 users reported that they have successfully reached Alitalia by calling +82 222 227 890 phone number Click up if you have UNsuccessfully reached Alitalia by calling +82 222 227 890 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +82 222 227 890 phone number100%Confidence scoreSouth Korea+971 24 444 228+971 24 444 228Click up if you have successfully reached Alitalia by calling +971 24 444 228 phone number 1 1 users reported that they have successfully reached Alitalia by calling +971 24 444 228 phone number Click up if you have UNsuccessfully reached Alitalia by calling +971 24 444 228 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +971 24 444 228 phone number100%Confidence scoreUAE+54 114 310 9910+54 114 310 9910Click up if you have successfully reached Alitalia by calling +54 114 310 9910 phone number 1 1 users reported that they have successfully reached Alitalia by calling +54 114 310 9910 phone number Click up if you have UNsuccessfully reached Alitalia by calling +54 114 310 9910 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +54 114 310 9910 phone number100%Confidence scoreArgentina+55 113 958 7959+55 113 958 7959Click up if you have successfully reached Alitalia by calling +55 113 958 7959 phone number 1 1 users reported that they have successfully reached Alitalia by calling +55 113 958 7959 phone number Click up if you have UNsuccessfully reached Alitalia by calling +55 113 958 7959 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +55 113 958 7959 phone number100%Confidence scoreBrazil+56 229 381 596+56 229 381 596Click up if you have successfully reached Alitalia by calling +56 229 381 596 phone number 1 1 users reported that they have successfully reached Alitalia by calling +56 229 381 596 phone number Click up if you have UNsuccessfully reached Alitalia by calling +56 229 381 596 phone number 0 0 users reported that they have UNsuccessfully reached Alitalia by calling +56 229 381 596 phone number100%Confidence scoreChile
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Alitalia headquartersPlaza Almerico da Schio, 3, Fiumichino, 00054, Italy
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Recent comments about Alitalia company
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Alitalia cancelling trip without permission but does not refund. My trip Sofia-Rome, 23 January 2018
My suitcase was delayed for 11 days, and half of my stuff was stolen.
I cannot get any real answer from Alitalia customer service. Dose Alitalia customer service really exist?
You have to provide Alitalia with your credit card number when they claim to want to match your other frequent flyer program status, even though it is said to be free and has nothing to do with ones other frequent flyer programs. [protected]
Alitalia is on the verge of bankruptcy. It is the airline from which you cannot expect much. Don't even bother to use it. I have used once. Staff in this airline think they are next to god. Flights are often delayed, plus it is risky too, since aircrafts are not maintained well by the people of Italy. Crew think they are the most beautiful or handsome people on earth. The old glory of fashion,perfume or being European is going to last for some time. The best way for survival for this airlines is to organize pole dancing.
This is second worst airline I have ever come across next in terms of safety and amenities.
Don't expect too much else you will be looser, just stop paying them in future. they will be shut.
Listen up everyone! I have the "complaint" of the year! I just got back from Italy and France from a two week vacation with my family.
To start off, we flew two weeks ago from Newark to Milan, Milan to Rome. We stayed in Rome for one overnight stay, continuing our trip to Catania/Sicily the following day. When we checked in at Newark airport Continental counter, my husband specifically instructed the gentleman behind the check in counter, that we are making a 24 hour stop over in Rome, and we must pick up our bags in Rome.
Well, when we did get to Rome the following night, we waited at the carousel for about 2 hours, and no bags. My husband went to the baggage claim counter, and they checked the computers, and all 4 of our bags are "being taken off this plane" and just keep waiting. So we waited another half hour. My husband went to complain again, and got the same story again, to keep waiting.
Another half hour goes by, my husband goes up to the front of the counter, demanding a "real" answer. The woman looks in the computer again and tells us that the luggages were put on a Alitalia plain and sent to Catania that night.
We went "CRAZY"!. The 3 hours we waited for those bags, she couldn't tell us from the beginning what the real story was, mind you it is already 2 am, and I have a 5 year old. Plus, no clothes. We stayed in Rome over night, which was Saturday night. Sunday, we called to check on our bags but or course it was a Sunday, no one works, no one picks up the phone. We arrive in Catania/Sicily on Sunday night, and all our bags are sitting in the open in the airport lobby, anyone to just wheel away, and one or our brand new luggages, ripped in a bad way. End of chapter one, at least our luggages are found.
Chapter Two. After spending almost 2 relaxing weeks in Sicily, we fly to Paris for a 2 day visit. We could not get a direct flight to Paris, therefore, we did a transfer in Rome :) Both our flights were with Alitalia, on business class. We check in about 3 hours prior to our flight, now we are checking 5 luggages and a child car seat. We arrive in Paris, and patiently wait for all our belongings. 45 minutes goes by, my husband and I look at each other, and say to ourselves, this "can"t be happening twice in one vacation". But it did! Our bags never showed.
So we stayed in Paris for 2 days, with the clothes we had on our backs, we bought a few necessary things, but we dont even know what Alitalia's policy is for reimbursing for this problems. We lost our bags on Wednesday, now it is Saturday night, we are back home, and still no bags, no word on them, NADA! And of course, the number we have to call, is an answering machine, they dont work on Saturdays or Sundays. So it's four days, we have no idea where our bags are. My fear is that they are probably sitting in the middle of the open with a million of other luggages lost from people like us, because they fail to connect bags onto their correct flights. Now here's my question. In the US, dont they remove a luggage if the owner of the luggage is not present on the flight. Isn't that a safety issue. So why would they put bags on a flight to Sicily that doesn't have it's owner present on the same flight. That is illegal.
So my complaint if for Alitalia as well as Rome Airport. Anyone and everyone told me, do not fly with Alitalia and do not fly to Rome, unless you ask for it.
I love Italy, I visit at least once a year. But I think that is coming to an end, unless they get their act together. I will wait until Alitalia goes completely under, cause they will, and when the wonderful workers at Rome airport learn the two words CUSTOMER SERVICE, than maybe I will consider going back.
Till then they ruined it for me!
I have recently flew to Malta from NYC. Arriving to Malta was ok, but getting back to NYC was hell. I felt from Malta to Rome on Alitalia. The plane from Rome to London was delayed and therefore I missed my other connection. Alitalia agreed to send me to a hotel free of charge and gave me a flight for 9am the next day. I went to the airport for my flight and found out that Alitalia 'forgot' to book my ticket. Went to talk to the supervisor who was the rudest person ever. She should not be let to work at customer care. This is at the Heathrow apart. So she told me that the next flight she can give me is at 4pm London Time and could not give me the hotel again.
To top that all, they lost both my luggages and they have no idea where they are.
My verdict - AVOID ALITALIA AT ALL COSTS.
We are trying to gather people together to bring a class action suit against alitalia. if you have documented proof of your troubles, please email us at suealitalia@gmail.com.
Alitalia Airlines/ 5th Ave. NYC Head Office
Below is my 2nd letter to the NY offices of Alitalia. After 2 additional letters, a customer service rep. finally contacted me. I received a letter on August 22, 2006 that I would be getting my refund check with in 4-6 weeks. I did not. I called 2 times and each time was told it was the accounting department that was not getting the check out and that it would be taken care of. It is now December and after several unanswered calls, I still have not received my check.
I want others to be aware that Alitalia is not a reputable airlines to deal with. They are totally unresponsive to customers who have had poor experiences or received poor service from them. They have a ‘Customer Service” dept. which must be bogus because if you call, you never get to speak to any one!
I flew Alitalia in June. I arrived on a Friday. We were supposed to leave NY at 8pm and left at midnight due to weather conditions. The weather conditions were there prior to boarding, yet we boarded and sat in the airplane for 3-4 hours. Upon arriving in Rome several hours late, now tired and feeling grimy, a number of us now found that our luggage had not arrived. Apparently, it was still back in NYC! We were told that at soon as it arrived, it would be brought to us. I checked later that evening that my luggage had come in but they were not going to bring it over nor would they bring it in the morning. I explained that I was leaving on a cruise in the late afternoon. The representative was in no way interested in trying to resolve the problem or explain why they could not have the luggage sent over. All they would say is that they would bring it to another port. I wanted my clean clothes that day not a couple of days or maybe not at all. Instead, my friend and I took a cab out to the airport and back at the cost of 160 Euro. I got my own luggage! I contacted Alitalia a week after my return, via the FAX, and they have yet to respond.
I am writing them again today and also including this email.