Alitalia Airlines / Very poor service, always losing luggage!
I am in the US Navy and was stationed in the UK between July 2017 and July 2017. I took a trip to Bucharest, Romania in 2017 if I am not mistaken and booked a flight on Alitalia Airlines. The trip to Romania was a nice one but upon my return flight back it was a nightmare. First the flight lost my luggage and I had to wait two hours in line to file a claim with the airline at the airport. This of course cost me the last train back to London which I had to get a cab for about $120 instead. Next I waited about a month and called the company. They told me I had to contact the office in New York since I was a US citizen. Each time I called they either hung up on me or would pretend to transfer me to the correct department and then hang up on me. They never would give the number of the department. Finally after sending a certified letter to the office I waited about three months for a reply and they told me they were not responsible for the lost luggage. They would not
pay for the bag nor the contents which totaled about $140.00 approximately. I contacted the president of the company and in a nutshell was told in a letter that it sucked to be me. They would not discuss why no one from the company bothered to contact me in the first place, why it took so long to find someone to talk with, why i was always hung up on or why they would not pay for the luggage that THEY lost.
If you don't want very poor service and from what i have read they have filed for backrupcy and they are always losing luggage - Then DONT FLY ALITALIA Airlines. BOYCOTT them.
Oak Harbor, WA 98277
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