AliExpress
reviews and complaints

Would like to cancel my order due to this reason.
1. order ID [protected]
order date: 2018-04-06
reason : held by Custom.

2. order ID [protected]
order date: 2018-03-20
reason: held by Custom.

3. order ID [protected]
order date: 2018-03-22
reason: cancel shipment

I Don't understand why all my orders have such problems. please help me to check with the seller to rectify it or i want to cancel my orders and get my refund. Thank you.

I placed an order in the Ali Express sale with the Ukelele Store, Order ID: [protected]., for a 26" Solid top mahogany Ukelele with built in Eq. What they sent me was a significantly cheaper one they have advertised with no solid top.

The following are the problems with the Ukelele:
1. Not Solid Top
2. Fret Board bone dry & will need oiling.
3. Ivoroid dot over screw on the bridge missing.
4. No strap pins which are advertised.
5. The Eq is faulty and nearly blew my speakers.
6. I discussed prior to purchasing the type of bridge I would like. I asked & they confirmed one with bridge pins instead of the loop type as I do not like or trust. This one has the loop type.

I had told them I would return to make further purchases if I was happy with this one. Well, they have lost a potentially good customer. I am now pissed off that I find myself in the dreaded Ali customer service dispute system. Stay away from the Ukelele Store. You cannot trust them.

The photos attached are:
1: What I ordered.
2: What they sent
3: The actual Uke!

Hi There,

Today 19th April, I got a call from Aliexpress executive (Diana) from her mobile no +[protected], she told me if you want to get full refund, please go to dispute spage and change the reason of dispute from Wifi & network problem to some other personnel reason, I updated the reason of dispute accordingly then she accept my proposal and assued me that I will get full refund once Ali express get back the phone. Then I asked her about the shipping charges to return back the goods, she again assured me that Aliexpress share a part of fee with me.

Afterthat she sent me the below address to courier the phone and asked me not to courier from DHL, UPS, TNT, EMS etc courier service

Chen Haijian
C — 12H, GuoQi Building
Shangbunan Road
Futian Shenzhen
GuangDong China
Post Code 518000
TEL [protected]

I called up other courier service to deliver the phone at the above address, they are asking INR 5000 which approximately US $ 80, I already paid INR 18000 equal to US$ 275 including conversion charges. Iam not in position to spend any more money

Also this is to inform you that seller has delivered me the faulty product so it is primary responsibility to collect the goods from my place and bear the shipping cost. Seller (Hongkong CINGO Technology Ltd) has accepted that he has delivered me the faulty product. I have written confirmation over the message.

Now kindly reimburse my money back at the earliest and ask seller to make some arrangement and collect the goods from my place. Else assure me over the mail that once I shipped back goods to you, Aliexpress will reimburse me (IPhone Cost $ 258 + Conversion Cost $ 15 + Shipping Cost?)

Waiting for your favorable reply on the above

Thanks..
Sanjay
Mob [protected]

Many merchants put a range of prices for a single item - but for different varieties of the item such as size, colour, or shipping location

The problem is that the cheapest item never exists. And the lowest price is just to attract the shopper to the item at the lowest price.

I suggest you allow only one price for each item. if sellers want a range of prices they should list it as a different item. 1 item - 1 price.

[protected]
Order number.

I have had a non functional watch sent to me. You can't even have the hands moved on it. I sent a video also.

Ali express expects me to get the item sent in 10 days.. from England to china. What a joke and the shipping costs more than the item.
The seller sent me a fake/faulty watch - Why should I bear the loss.
This is not the first time. They have done this to me 5 times now. I lose the money and the thieves are being protected.

Hello, I have purchased a tablet from Shenzhen HongyangTechnology Co., Ltd. But it got stuck in costums in portugal, and when I got it I tested it and it doesn't read videos, when I try to read a video the tablet reboots (see video attached). I can't open a dispute because it says it passed 15 days after I received, but when I recieved the tablet it was already impossible to open a dispute. The tablet was defined as delivered before I got it. I sent a message to the supplier and he asked for a video, I sent the same one I attach here and after I sent the video got no reply from them for some days... I paid for a tablet which doesnt work, and because it got stuck in customs and was badly defined as delivered, I can't open a dispute. I find this unacceptable...
Best regard, Nelson Lima Hello, I have purchased a tablet from Shenzhen HongyangTechnology Co., Ltd. But it got stuck in costums in portugal, and when I got it I tested it and it doesn't read videos, when I try to read a video the tablet reboots (see video attached). I can't open a dispute because it says it passed 15 days after I received, but when I recieved the tablet it was already impossible to open a dispute. The tablet was defined as delivered before I got it. I sent a message to the supplier and he asked for a video, I sent the same one I attach here and after I sent the video got no reply from them for some days... I paid for a tablet which doesnt work, and because it got stuck in customs and was badly defined as delivered, I can't open a dispute. I find this unacceptable...
Best regard, Nelson Lima

I bought capos for my guitars. All of them were badly faulty and totally unuseable. Submitted a complaint including photos of the very obvious faults. Aliexpress denied the refund. Seems ITS A MONEY MAKING SCHEME that Aliexpress geta a kickback from. UNTRUSTWORTHY company. Be very wary of what you buy and from who. Aliexpress will not help if problems arise.

Hi,
I purchased producton 14 of april this product was a gift from my brother so he used his own card, ali express closed my order and give me option to claim I claim theirwith all the evidence they required includin my brother passport, his card picture, his trasaction list and my own passportto prove that he is my brother.
Till yet I have not received product or refund kindly send me product or refund otherwise I am going to apply for chargeback using my bank

Here is my order details
Order id: [protected]

Hi i bought this hair from a ali prarl on your site and i had asked for straight it came curly, not only that i payed allot for this hair and its constantly falling out and tangleing up all they could offer in return was a closure and £14
Now ther is nothing i cant do with that still i have to walk round now with terrable hair which I purchased off them ive made numerous complaints and thats all they sent me, the ittem is not as described there for i want my money back, also have pictures to proove they are ripping off allot of people

I bought a Carprie wifi antenna but the installation CD is corrupted so I cannot install the antenna. It was bought at Ali Express. They do not reply to my many complaints. The number of my order is [protected]. The shipment time was 2018-03-11 05:22:10
I need the website of the manufacturer so that I can download the drivers and setup files from the manufacturer´s website.

My Name:
Giuseppe Ferrante

email used to buy:
[protected]@mail.ru

I placed an order for an item. The advertisement clearly states a guaranteed refund if the item is not received within 60 days. It means nothing. Previously, I would be patient and give a few days leeway. Following another recent conflict with Ali, I have decided to stick to the system in place. After the 60 days elapsed, I opened a dispute. I received several messages from the seller begging me to close the dispute. I refused as is my right under the agreement. I waited for the first 7 days to elapse before it escalated to Ali-Express to step in (Today). I received an email saying the item is in transit and to wait a further 10 days as there is still time remaining on the payment protection. If I do wait 10 more days, that will be 80 days in total I have been waiting.

A few words of warning in relation to payment protection. While any protection on these sites is welcome, abuse of the system should be stamped out by the site provider. The seller is able to extend the payment protection period to you without any consultation or warning. While this does extend the period of time you are protected it also delays your ability to deal with a dispute. It has become clear that Ali Express use this period of time as the time frame to refund/sort the dispute for you. This changes the terms of the agreement you sign up to when you make your purchase.

The biggest nightmare of all is the Ali Express Customer Service! It is deplorable, crap, brutal, worthless and every other negative thing I can say. I have had too many occasions to deal with them. Each time they have only succeeded in making my blood boil by being continuously patronising. My advice to anyone thinking of using, check every other possible site for a solution. The majority of what is available on Ali is also available on EBay for similar prices. EBay has way better service and customer resolution processes!

Hello.. please i made a transaction of 15 thousand on the 13th of April 2018 and the transaction was declined... But my money was still debited. How is this even possible.? And I need to know when am getting my money back. This really needs to resloved otherwise am not buying anything from aliexpress and I also make sure I tell alot of people about it. Because I need to feel all my transaction with aliexpress is always save.

I did not receive the product (a pair of shoes).
According to the delivery tracking, the product was assigned but was left somewhere outdoor (due to the delivery policy), and I left without any product...
Although there is refund policy for these kinds of cases, GUIZHE Store refuses to do so.
I don't even find the place to complain about in Aliexpress site...

This item is not waterproof at all. Ip67 tell you that it can be used under water for 30min. Does not even work in humidity environment. Water in the lens so the picture you get is very blurred.
Picture 1 shows the moisture in the lens. Picture 2 was taken after 5 min in a humidity environment.

Send message to supplier and opened a dispute. Supplier advised me to post this on this portal

This was his message.

Dear friend, Pls share that video on Ali Express complaint portal. It is important for us to confirm the problem and give you best reply. Wait you replying. Sorry for the inconvenience, If you have send it, pls leave a message for us, Best wish.

Hi, I have been dealing with Queen Story Hair since April 4th in regards to some hair that I had recently purchased. When I received the hair they wanted 5 stars which I did because the hair was nice. I contacted them on April 4th complaining about the hair. They have been very evasive and not truthful in regards to my request for half of my money back even after they requested proof and I sent it. I then requested all of my money back because it has now been 10 days. Please help me in this situation. Below.

I was place my order on 20/03/2018 which is still udelivered and I also bagging with your staff sharry who always give me the lame excuses every time ask me to give more time now he ask me to cancel my order, why I cancel my order? Why u guys take my payment when u didnt manage your orders? Now I want my product if you guys cancel my order then I will upload all the screen short of your live chat on media and I will ask to band your website my order id [protected]

Username: mark yang
store: Tiancheng store

That user cheated me. Because of a customs problem, the package was sent back to him by the customs and he didnt send it again. Nearly 300 dollars they were. Shame on him. He promised me to send again but didnt. In the meantime they were approved by the system and the money sent to him. I have allthe messages between me and him.

My orders from BEILAI Official Store are not as described. I bought lots of led lamps as they are dimmeble but actually they are not and I coudln't used them. When I send message they said to me they will send new ones but it is about 4 months and I didn't received any thing. My order numbers was [protected], [protected]. The store lying to me because I bought lots of products from Aliexpress but all of them arrived to me. I want a refund but they are not answering my messages.

I was place my order on 20/03/2018 which is still udelivered and i also bagging with your staff sharry who always give me the lame excuses every time ask me to give more time now he ask me to cancel my order, why i cancel my order ? Why u guys take my payment when u didnt manage your orders? Now i want my product if you guys cancel my order then i will upload all the screen short of your live chat on media and i will ask to band your website

I wanted to avail of the anniversary sale so saved up a list to purchase. I made many purchases with no issues. The seller mentioned above sent me a message with a line about the Post company wanting more money as I lived in a remote area. They extra they were asking for would have increased the cost of the order by a further 20%. I found this unnaceptable. Important to note that of the other 15 orders placed on that day, not one seller contacted me looking for extra money for postage. I told them I was unhappy and either they sent the item for the price advertised or cancelled my order. I received no response. I applied to have the order cancelled many times and the seller just kept cancelling the request with a comment to get back to them in 10 days. I was furious. I contacted Ali Express 6 times speaking with 7 different customer service reps. To say they were useless was an under statement. They just kept fobbing me off. This experience has left a bad taste and I am no longer going to purchase from Ali Express.