AliExpresstv setup box

August 26, I bought 3 setop boxes from your merchant BoxTrip Electroniyx Store. I was asked to pay to merchant He Hui Min bank account directly the amount of RMB2118 bypassing Ali Express hence I do not have the order number. One of the sets was not working and was returned to the merchant twice. When the box was sent back to me, I can only use it for 2 days. The required passcode supposedly for one year expired.

I contacted the merchant many times via Ali Express Message Center and WhatsApp but she did not reply.

Please look at this case. I am now very scared to buy from Ali Express please assure me Ali Express is safe for online shopping.

I want a full refund or a passcode to have the setop box working for a year. The passcode is for Starcup setop box.

If this is not the appropriate complain site please let me have the correct complain site.


Nov 28, 2018

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