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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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T
8:41 am EDT

AliExpress refund not received

I received a wrong size product. Contacted AliExpress the same day. I provided all the evidence they needed. Followed the process I was told. Waited for the initial period patiently and was constantly in touch with them. I had a chat with them everyday for a month. I have only been receiving false promises and assurances! Each and every customer service lied to me. The last one even posed as a Supervisor! I requested, begged, threatened,... tried every thing possible

Note details below:

chat ID 2002000049448979 -. Gells and Rhea

2002000046572188 for chat 2018.05.11 - Mimie 2002000047629150 for chat 2018.05.14 - Collen

for chat 2018.05.21 - Caela

for chat 2018.05.22 - Carina

for chat 2018.05.22 - Morin Morgan

2002000051769885 for chat 2018.05.23 - Savaigne

for chat 2018.05.26 - Lenalyn

for chat 2018.05.27 - Kelsey and. Winter

for chat 2018.05.28 - Candy and Emma - Manager

THIS IS A SCAM!

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M
7:42 pm EDT

AliExpress refund

I canceled an order within minutes of placing it, I made a mistake.
They still took the money from my bank 2 days later.
Now I've been waiting and waiting for the money back despite promises...Nothing.
No way to protect your money, just hoping they actually give it back. I won't buy anything from them again and I used it a lot previously. Be warned that if you have an issue you won't see your money again.

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Y
Yap Siew Ching
, MY
May 28, 2018 12:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

agreed. same goes to me. Ali Express make me waited for 25 days n now still havent refund and asking for a lot documents

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E
4:20 pm EDT

AliExpress item not received and no refund issued

I paid £23.40 for some cushion covers and then an additional £12 for a customs charge which I did not realise I would have to pay. The item was never delivered to my address and when I went to the post office they told me that it had been sent back to the seller.

I contacted the seller to refund me the money but they ignored my request.

I have not purchased anything else from Aliexpress since and will not purchase again until i receive a full refund.

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A
5:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress mens leather wallet / pencils / watch

Order # [protected] and [protected]
Order # [protected], [protected] and [protected]

Above orders were ordered on 11th and 23rd of March 2018 and today is 26th of May 2018 its almost 2.5 months and I did not receive my orders.
I am complaining again and again in the message bar option to the supplier but they are not responding.
Kindly check this issue and resolve it as soon as possible or refund my amount back.
I am waiting for your quick response.

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M
11:34 pm EDT

AliExpress [protected]

i placed an order on the 28th Feb 2018 i ordered for a HSABAT 3100mAh BL-5CT Battery Order amount:$ 14.32 i went to Post Office to collect items not avail. i being their four times. Yesterday i was their still the items has not arrived. i need my money back, Please Aliexpress help me to intervene this issues. Email: ([protected]@outlook.com, or [protected]@gmail.com) Tel: +[protected] or +[protected]. Please i need an argent reply.

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K
7:51 pm EDT

AliExpress pants as attached

Hi Sir,

I have proof of goods not delivered last few months. Seller told me to wait patiently. Then, the goods did not come to me.

The order has been closed automatically later. I showed seller proof of the goods did not come into Singapore. I went to post office and confirmed. Please see attached given by staff. Seller then told me tp order a new one. This is not fair.

I tried contact seller. He closed the open dispute function. We talked through messages (as attached). He only replied with an emocon.

What compensation can I get?

Thanks

Kris

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Y
6:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress refund not received

I have bought Vernee Mix 2 from Ali Express. But unfortunately the sound quality is very bad so I decided to ask for a refund. The seller refused to refund. And I was told by Ali Express to ship back the item to the seller in order to get my refund back. I have done everything being told and Ali Express asked me to wait for 21 days of escalation period. After 21 days seller still giving problem by saying he didn't receive the item which he doesn't have any documents for custom clearance. So last day of escalation, the seller purposely rejected my dispute in order for not refunding me. Very obviously using dirty tactic for not refunding. N Ali Express still pending my refund. Very disappointed as Ali Express is one of the world most largest e-commerce n will let this type of misbehavior seller to ill-treated buyer.

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T
Tannaya
, US
May 28, 2018 8:38 am EDT

I received a wrong size product. Contacted AliExpress the same day. I provided all the evidence they needed. Followed the process I was told. Waited for the initial period patiently and was constantly in touch with them. I had a chat with them everyday for a month. I have only been receiving false promises and assurances! Each and every customer service lied to me. The last one even posed as a Supervisor! I requested, begged, threatened, ... tried every thing possible

Note details below:

chat ID [protected] - .Gells and Rhea

[protected] for chat 2018.05.11 - Mimie [protected] for chat 2018.05.14 - Collen

for chat 2018.05.21 - Caela

for chat 2018.05.22 - Carina

for chat 2018.05.22 - Morin Morgan

[protected] for chat 2018.05.23 - Savaigne

for chat 2018.05.26 - Lenalyn

for chat 2018.05.27 - Kelsey and .Winter

for chat 2018.05.28 - Candy and Emma - Manager

THIS IS A SCAM!

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Full refund.

I liked: Diversity of products.

I didn't like: Poor customer service.

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A
3:59 pm EDT

AliExpress order a handle tank bar for my kawasaki and seller send a wrong one.

I order a tank grab bar for my kawasaki and i recive a wrong o e.
Seller dont wanna refund and dispute get closed.
I made an appeal and past 3 weeks and nobody get back.
I been ask to return the item but shipping cost me 34.99 and i paid for item 35.99.
Seller supost be careful what his selling.
Is not my issue but Aliexpres dont care about customers.

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C
1:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress security checks

why am i getting this security pop up when i am browsing on my account.
it is realy bugging the living life out of me. how can i stop this from happening wile i am browsing in my account.

i am going to stop using aliexpress. it is terable with that happening evry 5 minutes then i have to put in this code they give me. please i need this of.

i can not carry on like this.

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M
1:34 am EDT

AliExpress 02 orders not received

Below 02 order did not received. I have opened disputes but seller request me to close disputes and made sure I will full refund you but now seller is saying you will receive soon give me 10 days or 20 days. Also I can not open disputes against below these orders.
Order ID: [protected] ( seller : Beauty & Attraction) Six months Past
Order ID: [protected] ( seller : Beauty & Attraction) Approx 75 days past

Kindly resolve this issue

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C
11:11 pm EDT

AliExpress louv design store

I ordered a pair of shoes size 25.7cm on AliExpress. The seller confirmed via message. They sent me size 29cm clearing 4cm to big. I have been trying to resolve my issue with supplier and customer service for nearly a month and still no closer to resolving. I am extremely frustrated with the lack of help that I keep reaching out for. Neither the supplier or customer service have supported me. They keep giving me the run around and I don't know what to do. The shoes only cost $36 but it the principal of the matter as they have sent wrong size. A month after following up still nothing!

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5:54 am EDT
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AliExpress no refund by seller

I opened a dispute for some makeup brushes and the seller got back to me and told me not to open it. I still did and then she give me an adress to sent the items back too so she could return my money so I sent them back on that adress she gave me. Now the items have been lost and she won't give me back my money and it's been 22 days. I've spoken to her everyday she told me to be patient but I've had enough now. I want my money back! I then realised the return shipping adress was different to what she gave me on the dispute so that isn't my fault the items have got lost. No other dispute has ever caused a problem nor asked for the goods. I want my money coz I'm in need aswell. You can't keep my money and ask for the goods back and give me the wrong adress too.

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C
12:16 am EDT
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AliExpress [protected] / a pair of shoes overcharged and when returned, not been refunded due to a battered shoes box I received in the first place

Originally when the payment was made it was discounted amount that was asked from me! Please go to this order and witness! But the seller overcharged me and when I texted him of this he, Han Jin promised to refund as I got the shoes! When I confirmed of evicting the pair, he then when on asking me to open a paypal account which was uncalled for as I made this payment via my credit card! This was a ploy again to not refund me! When I advised him that I am not going to he asked me to raise a dispute! It's all in the history of the messages! And I did raise a dispute to be refunded. Then Aliexpress got involved and advised me to send the shoes back to the seller for him to pay the shipping! (It was too pink for my taste and the seller pictures deviated from the truth. The shoes looked like they are orange. And I was heartbroken at this treatment by the seller) But I paid the shipping and sent it! He has got the goods! But he has further escalated the matter saying there is not the original box! How can I send the shoes in the original box when it was in shambles as I received it? I was terrified at the looks of the box thinking something must have happened to my shoes too! And I have also advised that the box was in shambles to the seller or has put in the review too! Knowing the box was shattered he escalated this again not to refund my money back! I couldn't put my comments because the seller has blacklisted me then aliexpress is saying no refund?

I want all my original payment and the shipping I made to be refunded to me!

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A
6:45 am EDT

AliExpress payment not received

If have already complaint about my product i.e. H4 Led bulb in which seller has written wrong description, I already received email form aliexpress that my payment should be returned I have already provided the evidence which cannot be ignored
Please consider my case and solve is as soon as possible.
(order id: [protected]
https://trade.aliexpress.com/issue/fastissue/Detail.htm?issueId=400634593501942&buyerAliid=803301942

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E
11:36 am EDT

AliExpress I didn't receive my order

I order a book for my baby... Order number is [protected], and store name is Fairy Mall... I talked them many time but they didn't solve my problem. And they closed my order like I got it but I don't have my order. I want my money back. I bought many goods, also from my mom and my husbands profile... And if I don't recieve my item or money back I never use this website more, and I will tell how it is not trustable... I am very dissapointed leave this like that.

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N
7:01 am EDT

AliExpress product

Do not buy any product from Aliexpress because they delivering fake products. I purchase Tommy Hilfiger tshirts, i recived a fake product. VERY POOR QUALITY. after I complain this to Ali express, have have something dispute process. which is very horrible process. They are clear that they will not return and refund any amount . another issue, they charge delivery charge as well, but rather deliver to my address, they delivered product to be collected from postoffice. and due to this I need to pay additional postoffice charges which is very high.

So be aware, and not to be in trapped of AliExpress Online app . (www.aliexpress.com)

This type of sites should be banned. Who so ever is reading this article, please do not purchase any product from this app and site because once you paid the amount then forget about any online experience of refund and retuned you currently getting from other sites.

Not recommended this Fake product company to anyone.

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T
5:01 pm EDT

AliExpress item received but damaged

orderno [protected] I have already opened a dispute for item 1 of this order and WU has asked me to open a dispute for item 2 however I cannot open a dispute on item 2 of this order as I had originally "received" this item but immediately stated that it was damaged and include photos as attached below

the following are the messages between myself and ALIEXPRESS WU store

item 2 of this order SMTH231 has arrived but is unusable.
the clasp is not working see attached photos. the bracelet is very nice and I would be happy to receive a replacement.

Item 1 SMTH198 has not yet arrived

Me
18/02/12 05:04

aliexpress wu
18/02/12 07:45
dear friend
very sorry to you,
the worker must be careless when she pack your package,
do you agree that we give you the refund as the compensation?
or you want us we resend it to you, if you want us resend it to you .
please sure your address is the former
Apologize for the inconvenience and waiting for your news
kind regards
Mary

thank Mary you for your fast responce .
could you please RESEND it is a beautiful bracelet.
thankyou once again
Trevor
Me
18/02/12 09:24

aliexpress wu
18/02/13 07:52
it is ok, dear friend
do you want buy more goods in my store ?
do you agree we resend it with your new order
waiting for your news
have a nice day
Mary

Hello mary my wife has not made any fresh requests so please RESEND bracelet As soon as possible
thank you
Me
18/02/13 08:55

aliexpress wu
18/02/22 23:11
ok, dear friend, please sure your address

Hi My address is as follows

MR TREVOR JOHNSTON
11 ASHTREE CLOSE
LITTLE NESTON
SOUTH WIRRAL
CHESHIRE
CH64 9QS
ENGLAND

I have not received your item SMTH198 from orderno, [protected] and there is no tracking information available.
would you please check that this is on its way.

thank you again it is my fault that I had not sent my address

trevor
Me
18/02/23 01:04

aliexpress wu
18/02/23 01:24
is right? dear friend
Contact Name: Trevor Johnston
Address: 11 Ashtree Close
little Neston
South Wirral, Cheshire, United Kingdom
Zip Code: CH64 9QS
Mobile: [protected]
Tel: [protected]
No: [protected]

that is the correct address thank you
Me
18/02/23 16:26

aliexpress wu
18/02/23 18:20
dear friend, we need resend one SMTH231 and one SMTH198, is right?

yes that is nearly correct

1 SMTH231 to replace the damaged one
and
2 SMTH198 that have not arrived and cannot be tracked

thank you
Me
18/02/24 00:36

aliexpress wu
18/02/24 22:27
one SMTH231 and two SMTH198?

please confirm that 2 SMTH198 and 1 SMT231 have been dispatched as there is no tracking info available.
I do not wish to "open dispute" but will be forced to soon if I do not get this confirmation.
Me
18/03/02 03:17

aliexpress wu
18/03/05 00:15
ok, dear friend, we will resend it today.

I HAVE NOT RECEIVED ANY CONFIRMATION THAT THIS ORDER HAS BEEN DISPATCHED.
IF I DO NOT HERE FROM YOU WITHIN 2 DAYS I WILL BE FORCED TO OPEN A DISPUTE FOR THE 2 SEPARATE ITEMS OF THIS ORDER

THAT IS 2 SMTH198 BRACELETS AND 1 SMTH231 BRACELET

THANK YOU
Me
18/03/14 11:06

aliexpress wu
18/03/14 23:42
Dear friend
we have resent it at last week, usually it will take 15-60 working days for shipping after we send it out, please wait patiently for more days.
Hope you will get it soon and any question just contact us freely
Kind regards
Mary

aliexpress wu
18/03/17 03:10
Dear trev johnston,
We have extended the delivery time
If you have received the package, please comfrim it, and leave your facebook, if not, it maybe have something delayed, please waiting for somedays again, we will not let you have lose, so please don't worry .Thanks for your patience and hope you will get them soon
Any question just contact us freely
Regards

still no delivery it is now over 4 months since the original order was placed

I am still waiting for 1 SMTH231 to replace the damaged one

and 2 SMTH198 that have not arrived and cannot be tracked

I will be forced to open dispute very shortly

thankyou
Me
18/04/16 12:25

aliexpress wu
18/04/17 00:25
dear friend, we have resent them, hope you can get soon.

liexpress wu
18/05/09 03:10
Dear trev johnston,
We have extended the delivery time
If you have received the package, please comfrim it, and leave your facebook, if not, it maybe have something delayed, please waiting for somedays again, we will not let you have lose, so please don't worry .Thanks for your patience and hope you will get them soon
Any question just contact us freely
Regards

still waiting patiently .
I was about to OPEN a DISPUTE but I will give you a few days more
Me
18/05/09 13:36

liexpress wu
18/05/10 00:24
dear friend
very sorry keep you waiting
hope you get them soon
any questions can contact us freely
have a nice day!
kind regards
Mary

liexpress wu
18/05/15 01:09
dear friend
very sorry to you, and the goods have so long time on ship
and we can not extend it again
may be something happened in ship, and have something delay .
do you want waiting more days ?if you don't want wait,
do you agree that resend or refund to you ?what do you want us do for you ?
if you want us resend it to you .please sure your address, and cancel this dispute, if you want us refund we will accept it .
waiting for your news
Mary

please refund

2 * SMTH 198 and 1 * SMTH 231

order total £3.28

thankyou

Me
18/05/15 09:53

aliexpress wu
18/05/15 20:00
dear friend, you need open dispute.

i have opened a dispute
Me
18/05/15 23:56

aliexpress wu
18/05/16 01:52
dear friend, you need open all.

__________________________________

thank you in advance Trevor Johnston

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V
6:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress kitchen sink

I ordered a Tangwu sink from a seller on Aliexpress. The sink had a huge double dent in it when I opened the box. I submitted a dispute, the seller offered a refund of $20 on a $400 sink. Aliexpress said they would give a full refund if I returned the sink at my expense otherwise a refund of $200 would be given. I have no idea what shipping costs or even where to send it back to. So I guess I am out $200. I am still fighting this out with Aliexpress (Alibaba company). But it has been almost a month now so I do not think this will end well for me. Also the seller accused me of lying about the damage, going so far as saying it was not their sink by showing pics of undamaged sinks from a warehouse (?). I am now wondering if this sellers buys and sells damaged sinks and pawns them off on Americans. Ordering from Aliexpress is gambling, and the odds of getting what you paid for slim to none.

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1:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress etradesupply store

Aliexpress is the worst customer sercice i have ever experienced. They ripped me off together with ETradeSupply Store. Thieves! No response of the seller. Customer service said that they agree the fact that sellers robbed customers. Lost €185. Do not ever deal with ETradeSupply Store. Skype: sophia0815. Be aware of this thieves. Ordered an lcd. They send my a faulty one. Seller agreed to take it back and make a full refund. He received the item back "anthony c" and since then january 2018 no refund and no replay. Customer service such a

ETradeSupply Store advertised on aliexpress.
Main thiev name: anthony c
Skype: sophia080517
Contacted them.through skype after 4 month. After they recognised my case just stop responding. Skyoe chat conversation bellow. Be awwre of ETradeSupply Store. You will loose ur money.

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3:08 pm EDT

AliExpress order id: [protected]

item 1 2 * SMTH198 never received
item2 1 SMTH231 received but damaged

aliexpress wu
18/02/12 07:45
dear friend
very sorry to you,
the worker must be careless when she pack your package,
do you agree that we give you the refund as the compensation?
or you want us we resend it to you, if you want us resend it to you .
please sure your address is the former
Apologize for the inconvenience and waiting for your news
kind regards
Mary
item 2 of this order SMTH231 has arrived but is unusable.
the clasp is not working see attached photos. the bracelet is very nice and I would be happy to receive a replacement.

Item 1 SMTH198 has not yet arrived

Me
aliexpress wu
18/02/13 07:52
it is ok, dear friend
do you want buy more goods in my store ?
do you agree we resend it with your new order
waiting for your news
have a nice day
Mary
thank Mary you for your fast responce .
could you please RESEND it is a beautiful bracelet.
thankyou once again
Trevor

aliexpress wu
18/02/22 23:11
ok, dear friend, please sure your address.
Hello mary my wife has not made any fresh requests so please RESEND bracelet As soon as possible
thank you
Me
18/02/13 08:55

aliexpress wu
18/02/23 01:24
is right? dear friend
Contact Name: Trevor Johnston
Address: 11 Ashtree Close
little Neston
South Wirral, Cheshire, United Kingdom
Zip Code: CH64 9QS
Mobile: [protected]
Tel: [protected]
No: [protected]
Hi My address is as follows

MR TREVOR JOHNSTON
11 ASHTREE CLOSE
LITTLE NESTON
SOUTH WIRRAL
CHESHIRE
CH64 9QS
ENGLAND

I have not received your item SMTH198 from orderno, [protected] and there is no tracking information available.
would you please check that this is on its way.

thank you again it is my fault that I had not sent my address

trev

aliexpress wu
18/02/23 18:20
dear friend, we need resend one SMTH231 and one SMTH198, is right?
that is the correct address thank you
Me
18/02/23 16:26

aliexpress wu
18/02/24 22:27
one SMTH231 and two SMTH198?
yes that is nearly correct

1 SMTH231 to replace the damaged one
and
2 SMTH198 that have not arrived and cannot be tracked

thank you
Me
18/02/24 00:36

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Update by Trevor Johnston
May 13, 2018 3:43 pm EDT

Order ID: [protected] Order time & date: 03:28 Jan. 19 2018
item 1 2 pieces SMTH198 bracelet never received
item 2 1 piece SMTH231 bracelet received but damaged clasp see attached copy of photo originally sent with first message.
the following is a copy of all the subsequent messages to WU

item 2 of this order SMTH231 has arrived but is unusable.
the clasp is not working see attached photos. the bracelet is very nice and I would be happy to receive a replacement.

Item 1 SMTH198 has not yet arrived

aliexpress wu
18/02/12 07:45
dear friend
very sorry to you,
the worker must be careless when she pack your package,
do you agree that we give you the refund as the compensation?
or you want us we resend it to you, if you want us resend it to you .
please sure your address is the former
Apologize for the inconvenience and waiting for your news
kind regards
Mary

thank Mary you for your fast responce .
could you please RESEND it is a beautiful bracelet.
thankyou once again
Trevor
Me
18/02/12 09:24

aliexpress wu
18/02/13 07:52
it is ok, dear friend
do you want buy more goods in my store ?
do you agree we resend it with your new order
waiting for your news
have a nice day
Mary

Hello mary my wife has not made any fresh requests so please RESEND bracelet As soon as possible
thank you
Me
18/02/13 08:55

aliexpress wu
18/02/22 23:11
ok, dear friend, please sure your address.

Hi My address is as follows

MR TREVOR JOHNSTON
11 ASHTREE CLOSE
LITTLE NESTON
SOUTH WIRRAL
CHESHIRE
CH64 9QS
ENGLAND

I have not received your item SMTH198 from orderno, [protected] and there is no tracking information available.
would you please check that this is on its way.

thank you again it is my fault that I had not sent my address

trevor
Me
18/02/23 01:04

aliexpress wu
18/02/23 01:24
is right? dear friend
Contact Name: Trevor Johnston
Address: 11 Ashtree Close
little Neston
South Wirral, Cheshire, United Kingdom
Zip Code: CH64 9QS
Mobile: [protected]
Tel: [protected]
No: [protected]

that is the correct address thank you
Me
18/02/23 16:26

aliexpress wu
18/02/23 18:20
dear friend, we need resend one SMTH231 and one SMTH198, is right?

yes that is nearly correct

1 SMTH231 to replace the damaged one
and
2 SMTH198 that have not arrived and cannot be tracked

thank you
Me
18/02/24 00:36

aliexpress wu
18/02/24 22:27
one SMTH231 and two SMTH198?

please confirm that 2 SMTH198 and 1 SMT231 have been dispatched as there is no tracking info available.
I do not wish to "open dispute" but will be forced to soon if I do not get this confirmation.
Me
18/03/02 03:17

aliexpress wu
18/03/05 00:15
ok, dear friend, we will resend it today.

I HAVE NOT RECEIVED ANY CONFIRMATION THAT THIS ORDER HAS BEEN DISPATCHED.
IF I DO NOT HERE FROM YOU WITHIN 2 DAYS I WILL BE FORCED TO OPEN A DISPUTE FOR THE 2 SEPARATE ITEMS OF THIS ORDER

THAT IS 2 SMTH198 BRACELETS AND 1 SMTH231 BRACELET

THANK YOU
Me
18/03/14 11:06

aliexpress wu
18/03/14 23:42
Dear friend
we have resent it at last week, usually it will take 15-60 working days for shipping after we send it out, please wait patiently for more days.
Hope you will get it soon and any question just contact us freely
Kind regards
Mary

aliexpress wu
18/03/17 03:10
Dear trev johnston,
We have extended the delivery time
If you have received the package, please comfrim it, and leave your facebook, if not, it maybe have something delayed, please waiting for somedays again, we will not let you have lose, so please don't worry .Thanks for your patience and hope you will get them soon
Any question just contact us freely
Regards

still no delivery it is now over 4 months since the original order was placed

I am still waiting for 1 SMTH231 to replace the damaged one

and 2 SMTH198 that have not arrived and cannot be tracked

I will be forced to open dispute very shortly

thankyou
Me
18/04/16 12:25

aliexpress wu
18/04/17 00:25
dear friend, we have resent them, hope you can get soon.

aliexpress wu
18/05/09 03:10
Dear trev johnston,
We have extended the delivery time
If you have received the package, please comfrim it, and leave your facebook, if not, it maybe have something delayed, please waiting for somedays again, we will not let you have lose, so please don't worry .Thanks for your patience and hope you will get them soon
Any question just contact us freely
Regards

still waiting patiently .
I was about to OPEN a DISPUTE but I will give you a few days more
Me
18/05/09 13:36

aliexpress wu
18/05/10 00:24
dear friend
very sorry keep you waiting
hope you get them soon
any questions can contact us freely
have a nice day!
kind regards
Mary

Update by Trevor Johnston
May 13, 2018 3:47 pm EDT

as you can see I have been very patient with this supplier over 5 months and although it is only for a small amount this has been the only complaint about your system setup

thanks

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