AliExpress
reviews and complaints

I've placed the order on January 18/2018.. according to tracking number the item arrived on March but I didn't got the item. It never got to my house. I've contacted the supplier and he asked me to wait a few more days. Package wasn't delivered. I've contacted him again and he proposed the refund or the resend the item. I told him to resend the item on April the 28 but the item never came and the supplier stoped answering my messages. Please take some action on this subject.

I order an item from this store on december 2017. Waited for the item didn't arrive. Inform seller she resend the item with another tracking number. Item also didn't arrive.
Contacted customer service was ask to deal direct with seller, then what is the purpose of having customer service.
Below is the conversation message.
Thank you for your order. I'm glad to tell you the item you ordered has shipped out already. We have shipped out your order by YANWEN_JYT. The tracking number is 06971835246. Please wait for your parcel patiently.
If you have any further questions, please feel free to contact us.

And if you don't satiesfied with the item once you recieve the parcel, please also contact with us firstly. Please don't left us a negative feedback directly, it can't solve any problem. Please contact with us and we'll try our best to solve problem for you, thank you!
Best Regards.
This is a letter from Lephee Store after-sale service center.
your parcel is now is on the way to you.
if you find any problem after receive it, pls DO NOT open dispute or give us low feedback directly.
pls contact us by mail or trade manager, we have professional 24 hours after-sale service standby to help you,
what we care is to offer you a happy experience in our lephee store.
thanks, wish you a nice day

Seller name: shannon young

Hi there, I purchased 110 pieces Aluminium jar from a Seller store name
"packing world -cosmetic and medicine packing", they sent the wrong one not same as previous order and We can't return and exchange products, They said "in the future, we always supplying the right one" So' We think that this seller, is not responsible, (Please see detail in the picture attached file)
Could you help me in this matter ?

My order : https://th.aliexpress.com/item/120G-aluminum-cream-jar-cosmetic-container-eyeshadow-container-power-container-mask-jar-Cosmetic-Jar-Cosmetic-Packaging/942440625.html

Price : US $95.26 / 110 Pieces

Seller Store : packing world -cosmetic and medicine packing
Seller Name : tracy Liu

Best regards.

Aliexpress advertised this armband as "genuine leather"...that appears to be a very liberal interpretation of the word genuine - have a look at what i found when i shortened the armband AliExpress #nodescriptioncanbetoofalseAliexpress #Alixpressstoobigtocare #Aliexpressfulldisclosure #nameandshamealiexpress https://www.facebook.com/neschast.ast.7 .

I ordered over 100 NFL Rings From AliExpress in 2017 and 2018 that I was Collecting to sell on the Internet and at Flea Markets when the weather warmed up. On January 12 of 2018 I had Six Agents from The North Carolina Department of The Secretary Of State Confiscate 113 Remaining Rings that I had Left. They also Confiscated17 Necklaces. I talked to My Bank (BOA) and they said to talk to you about a Refund since the Rings contained Counterfeit Trademarks, even though the Rings were Confiscated. The Agents said it was a Felony to Sell, Buy, or Own the Rings. Since I had no idea that it was illegal to Buy the Rings there were no Charges filed as long as the Rings were turned over to them. My Bank said if I Got no Results then to Call them back and they would turn it over to their Fraud Department and let them Handle it. If necessary they would Contact the NC Dept. of The Secretary of State. I Done a Rough Estimate of the total worth of the Rings and it came up to around $600.00, that includes the Necklaces. I figured my amount was actually less than the actual Amount Owed. If I need to I can Go into a Detailed Count which will show a Larger Amount. I am Also sending a copy Of the Voluntary Surrender Letter With a Card with the Name of the Head Agents Name and a Count of the Items Confiscated. I am Disabled and been sick is the Reason I have been so late getting this to you. It doesn't matter how long it has taken because the fact is the product is Counterfeit and being sold by you, as a matter of Fact they are still being sold by you, which I don't care as long as I get My Money Back. My Bank called me and said I need to get this Resolved as soon as Possible, if not they would go ahead and turn it over to their Fraud Dept., so I need an Answer ASAP. Thanks

Dear sir, madame,

I would like to complain about "Shop3204084 store"

http://s.aliexpress.com/7jArEBzE?fromSns=Copy to Clipboard

My name on Aliexpress is;
Fatima Yahya
[protected]@gmail.com

I ordered a swim wear, and later i cancelled it before she did any shipping or what so ever. My reason was that My little sister already found another swim wear. Later on she didnt reply back to my message, and proceeded to ship it, while i clearly cancelled it! Please see the pichures, and see the hours of when it happened. I would like to have my money back! This has never happened to me before, and i found this ridiculous! After she shipped it, she totally ignored me.

I ordered a hoverboard from china and 3 weeks after i received my order the board will not charge . this is a problem for me because i paid a lot of money and was excited to get my order and have a ride of the board . I received my order on the 4th of June and when i unboxed my order I Turned it on and went ok but when i put the board on charge the green battery light would not flash and the red light on the charging port was green indicating it to not charge . I am requesting repair or another hoverboard
of refund. I have ordered a hoverboard from alibaba before and had no problems.

I have booked order for smart watch in 1st week of may 2018 and it shows me will delivered by 23 May 2018 and latter it shows delivered successfully on 18-5-2018, have contact customer service and they asked for wait, I have conct with them again afet some day they asked me for wait, againe after some days I contact with CS then they asked me or open dispute, I did that as well but they close the dispute with out any refund, ...

On 03.02.2018 we received three amplifiers (see the full title above) (order number is 89187064820103). Unfortunately we confirmed the order and left poistive feedback before we discovered the damage.

All three amplifiers arrived with some damage on its front panel or the body surface - visible and touchable defects (scrathces, dints, blurred paint etc).

We asked for small discount and the seller promised to give us a discount of 5$, but in reality, whne we made another order, we didn't receive any discount and had to cancel our order.

https://youtu.be/so6vV4d2d28

2 orders :1 cellular charger order [protected] and 1 can opener : order
[protected]
Both products does not work, aliexpress refuse the return and the refund
Must be the new way to make money
The seller send you defective product value 0$ you pay full price and have to keep the garbage, and the seller and aliexpress keep your good money.
Nice way to make profit
Its doe not happen with amazon or e bay lets spreed to all potential buyer not to buy from aliexpress

I ordered 5 items from Ali Express website for the first time to my 3 years old daughter in 30/4/2018 and pay for it by Visa card. I submitted my address in UAE to receive my order.. It's shown that 6/6/2018 is the deadline for getting it, but unfortunately I didn't get it yet. I have to travel after 2 weeks to my hometown.
Please reply as soon as possible. I need explaination for this delayed specially it is the first time I deal with and I don't want to be the last..
Regards

I ordered a dress from a Lonyanling shop on April 23/2018. On may 10th i recieve a message that the dress was lost sent to the wrong address. Needless to say i wasnt happy. The seller ask me to send my paypal account so they can refund me the money. For some reason or another i just could not retrieve the money. So it went back to their account. I ask the seller several times in my messages to check their account and they will see that i havent gotton the money. The seller ask me to send the proof. I sent the transaction by email. However the seller is still refusing to reimburse me and keep telling me they sent the money. I dont understand and want to know why this seller is refusing to reimburse the money.

I lost 6 moths for ordering the PHAB2 Pro LCD
1st Order : Order ID: [protected] on FEB.05/18 I ordered gold color item but seller tried to sent me black color item. I lost 2 monts for this order.

2nd Order : Order ID: [protected] on MAR.05/18 I ordered gold color item but seller tried to sent me black color item again. I have to do cancelled the order.

3rd Order : Order ID: [protected] on MAR.08/18 The seller sent me defective item I contacted the seller to exchange so I return it to the seller. After the seller confirm receiving of my return item I have not been able to contact the seller again. The seller cheated on me.

4th Order: Order ID: [protected] on Apr.28/18 Seller sent me bad quality item and not working. I opened dispute in 1 day after receiving but Aliexpress's representative judgement was based on seller side. I submitted many evidences including video file how I tested the LCD but seller did not submit any evidenced. Aliexpress forced me to accepted that bad quality an not working. You can see my attached pictures.

If you try to contact aliexpress customer services. you will find it very difficult to contact and nobody will follow your case and noway to contact management level.

Surachai R.

order # [protected]
dec 5th 2017

The seller sent a damaged product, when contacted the seller, seller informed a new part will be sent out therefore no dispute was submitted. The seller never sent a new part and now the seller stopped replying to my messages.

I had paid 25$ for this product. now the product is useless.

I would want the replacement part or full refund for the damaged product.

I'm attaching picture of my orders that I have not received. I'm not paid back neither have the products reached me.
I want a refund now. There was no positive response from supplier/manufacturer.
I want AliExpress Management team to resolve this at earliest.
I look forward for Your response. My email is [protected]@gmail.com
I always had good experiences but this time it's a headache.

I was sent a product (a dashcam camera recorder costing $94) that does not work. When I raised this through the dispute process a decision for "No return & No refund" was made without ANY attempt to resolve the dispute.

It seems that Aliexpress' claim that:
"We want you to shop with confidence and worry less. Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem" is FALSE.

This is absolutely not true, you have no protection as a buyer when you buy from Aliexpress, do so at your own risk.

This is Aliexpress' well explained resolution:
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
—
Dear XXXXX,

Regarding to your dispute about the order (order id: 91752521243248), we have made the following mediation.

Result:

Refund: AUD 0.00, no need to return goods （if there is a refund, normally buyer will receive the refund in 3-20 business days）

I ordered a luxury leather wallet phone case for iphone x and payed the amount of 3.32$ at 9 may 18. Yesterday I got a mail that the order is cancelled because payment was not made before 28 may 2018. I checked with the credit card company and they said the the sum was transfered at 10 may 2018. I got no wallet and no money.

I ask to send me my order.

I pass an order 2 weeks ago with aliepress. I paid and just the day after they locked my account. I'm contacting them 3 times and the only answer i'm getting is that they have to send an investigation report and I have to wait for 2 or 3 days. No one is doing follow-up, they took my money and now i'm stuck, because they are not doing any effort to help me. They just don't care. Keep receiving the same anwer to wait for 2 business days. But in the mean time, I was able to change my password without even login in my account!

Hi Sir/Madam,
My name is Vladimir Dzanga from Serbia, city is Belgrade.
i am having problem with the seller who sold me Oukitel K3 mobile phone. From the first day my phone did not work, it resets every 5 minutes and after few days of using, i had to go to official oukitek store in Belgrade/Serbia. I received k3 phone on 10 march 2018 and contacted the seller on 13/03/2018, 3 days after. I had dificultties with my phone, it resets quite often, that night it did not wanted to turn of, it just blocked. When i turned on, Android OS did not not start, there is only starting message Oukitel and nothing else. Here is a here is a youtube link:https://www.youtube.com/watch?v=NXE514dOxP0&feature=youtu.be where you can see what happened. The repair guy from oukitel store said that the problem is with the motherboard, he was able to flush the phone, but he said that my phone will start working very soon, which id did. Two days after same thing happened. The seller Xin Lee agreed to pay me 15$ refund, they asked me a bill and i gave them, they have refunded me. I sugested that they send me a new motherboard because oukitel store does not have spare parts for K3, but the refused. I sugested that they send me new phone, they refused, i sugested that they send me their address so i could shipped them phone, they refused. The seller was just buying time with his excuses.The seller did not test the phone before he send it to me. I can not use my phone, it is in my box... I am so mad because he was fooling me around. I can send you my conversation with him so that you can see who is right. Order number is [protected]. I just want my money back and full refund. I will send this phone to seller because it is broken. The seller has bad remarks already and did is not the first time that he would not corect his mistake. Please help me... If you want some other information i would be happy to provide you one.
Thanks

Tracking Number: UC504509490CN
Logistics company: China Post Ordinary Small Packet Plus
Shipment time: 2018-04-12 10:28:08
Order information
Order number: 91085767224577
Shop name: Fly Away !
Receiver address: House #1030, street #3b cantt view colony range road, , Rawalpindi, Punjab, Pakistan sohail rasheed [protected]
I need my order to be deliver as urgent as possible