AliExpress
reviews and complaints

I have paid advance during presale to "GoTop Smartphone" and later paid balance amount on 11th Nov 2018, and as of now i have done many communications but they are not replying and not sending my order.
They asked me the color i ordered in not available, and i agreed for other color, but that too they are not sending. I only fear that they might cheat me by sending faulty mobile. This seller is not reliable according to me. My Order No. [protected]

Purchases on 26/10/2018 (a few before and after). Charged by bank on 29/10/2018 and 30th.

Desired outcome: refunded for bank charges and for this never to happen again.

I have been using aliexpress for over a year, as of last month I am being charged in USD (which has not happened before) even though I am changing it to GBP every time i log in due to the website not saving this setting (I have reported to them many times it does not save this setting, they always state it will be resolved and never has been) and I am now being charged by my bank for paying in USD as opposed to GBP.

When I contact them and speak to customer services they go round in circles saying they will 'report it to the appropriate team', or 'they understand' and they never resolve it or I never hear back from them. Additionally, they use inappropriate childish icons when your are trying to resolve serious issues, last time I was discussing this with them I stated I would be closing my account if this could not be resolved and the customer service representative send a rose icon, extremely inappropriate. Finally they can not provide you with a complaints procedure when you request it.

I bout a car grille. When I received it was very poorly packaged so the product arrived damaged. I contacted the seller and took pictures as soon as I opened it and examined it. I requested a refund because I can't use it. The seller asked to send proof that it arrived damaged by sending picture proof. I sent pictures and screenshots and date confirmation the I had contacted him right after opening the package. He denied my dispute. Then I opened and appeal but they said I didn't have evidence. I DO! I have pictures and screenshots of the date, time and damage of the product. I also contacted the seller, opened a dispute and appealed within the time frames given. I was never late. I am not being treated fairly.

I have ordered " YOUYEDIAN SHOES WOMEN FASHION SOLID THICK BOTTOM WEDGES SANDALS SLIPPER FLATFORM SHOES ZANDALIAS DE MUJER #A " Pink colour item ( item no [protected]) on 31 st August 2018.Aliexpress company has been sent me an email on 06th of september 2018 mentioning that my product has been shipped on 2018.09.06 02.33.but the problem is still I didn't receive my order.

I have send a comlaint about this matter on 25.10.2018 .but you have never sent me areply yet .now I have waited more than 3 months with the hope of receiving my order.but your company has been unable to sent my order and I have understand now that your company is not valuying the customers satisfaction.
further this is for your kind attention.If you are unable to sent my order soon please kind enough to make a cash back.

I hope a soon reply. please contact me on [protected].

thank you.

Dear Sirs,
my order [protected] (from seller Pocketman) was returned to the seller by customs. This definitely was not my fault, as I wasn't informed by customs or parcel service at all. After long discussion the seller (Pocketman) wanted to have the shipping paid again, which I finally did (as agreed) via paypal. After I paid that, they wanted to have the shipping paid again by enering a fake order on Aliexpress.
I told them, that this is criminal and I stopped the discussion with them. This was about a month ago, I still did not receive anything!
This is definitely criminal behavior, I want to avoid that other clients suffer from this criminals at seller Pocketman!
Aliexpress team can see all the communication inside the order details.
Best regards,
Joe

I have not received the package. The online tracking from USPS says they will try to redeliver the item.

It has been 30 days since with no delivery. So I HAVE called the USPS on the item as I am unable to physically go to the USPS due to my work hours and their location from me.. however they can't seem to find the package so it appears they have lost the package. They have not updated the online tracking comments...I suggested Aliexpress call them to verify my statement is true.

I opened a dispute but they declined to check on this..they are lazy and unprofessional. I am now out my money and have no items. Aliexpress can not be trusted.

I will never use them again. Lesson learned the hard way.

Hi,

I 've been trying to log-in to my account for the past 2 days.
I created my account and placed my order on Monday Nov 5th 2018 at work. I've been trying to log-in from our other office and from home Friday nov 9th 2018 and Saturday nov 10th 2018 but they locked my account. The verification process is not working, there is no sms sent to my phone number. I've tried all the steps they suggest, but still nothing. Their cust service chat is not helpful either, they say to log in for better support, haha. Nobody is picking up the phone on the phone numbers available on this website for aliexpress.
How in the world you cannot log in on the same device from a diff place within the same city ? It's just such a horrible user experience. And why there is no option to choose verification via email if phone is not working?
Not to mention that I will lose the discount on my order. It was actually a pre-order which has to be paid until tomorrow and I cannot access my account.
I am very disappointed.

Laura

Hi, I still havent got my order. Please explain.
Me
[protected]:53
Hi, I still neither received my item i paid for nor my money back. How long do I have to wait?

Me
18/08/27 05:39
I have been promised this twice and waited long anough. I would like to have tracing number of the parcel so I can see that you have sent it.
Me
18/07/31 07:27
Super Zheng
18/07/31 01:28
I will resend the new one to you.
I still havent got my order or money back. This is unexeptable. Looking forward for your explanations.
Me
18/07/30 02:30
Super Zheng
18/05/13 23:52
20-60 days for transport
yes please. I would like you to send another parcel. When should I expect to receive it?
Thanks.
Me
18/05/13 07:40
Super Zheng
18/05/11 04:23
We can't control the logistics company
We will try our best to improve our service.
It is not easy to do business
I hope you understand
Thank you
If there is any problem, please contact us in time.
I'm sorry for the inconvenience
Super Zheng
18/05/11 04:23
Can only be refunded by filing a dispute
Sorry for the delay caused by shipping delay
I can send you new packages again，ok？
Hi, I can not open the dispute for this order as it timed out, I was waited for so long becouse you informed me you would send another bracelet which I didnt received either. Please refund the money.
Me
18/05/11 03:23
Super Zheng
18/05/09 02:45
Dear friend
I'm sorry about our shipping delayed, We are going to return your money, please open a dispute. Hope this shopping experience does not affect your good mood

I bought a Roborock vacuum cleaner in June and it's defect since July and I complaint about it, first with the Seller, than directly with Aliexpress. NOTHING. It's completely a rip off! After weeks the seller told me, I can send it back on my own costs to China (appr. 65 EUR) to let him repair it. WHY? It is a warranty, I have the article since 1 month and it was used 4 times and than it's broken? Ok, so we contacted Aliexpress - three times! Twice they told us, they take care, they try to refund it, that's not ok, etc.
Nothing happend for weeks.
And the third time? They told me, their "protection time" ran out, they can not help me.
It is CALCULATING, DISHONEST, it steals a lot of time and in the end you are alone with your problem and either way, you lost the complete amount of 400 EUR or you risk to pay again 65 EUR, with no security whatsoever, that you see the article ever again or that it will be fixed.
I am so disappointed and I buy everything online, but I never had such a bad experience before with any other plattform!

Hello,

On 06/06 I have ordered the item (order nr [protected]) by seller Smiley Li . Untill today the product isn't arrived, despite of correspondence with the provider. I was in post office and there's no package. Unfortunately due date for claim is passed, but I'd like to refresh the case and get my money back because that's not fair. Could You please assist or give me appropriate contact?

Best regards,

Magdalena Pogorzelska
[protected]@gmail.com

I bought a blue tooth headset from Aliexpress, and had very bad experiences.
The seller sent the goods and its status showed as Delivered in Aliexpress website. But I never received it.
I opened dispute as well as contacted seller. Seller asked me to contact local post office. I went to local post office twice but they couldn't find the delivery.
At mean time, the dispute was closed on Sep 24. So I opened an appeal immediately but got no response from Aliexpress.
I contacted Aliexpress customer service and they want the evidence of post office. I contacted post office online service and this time they found the order was sent to a totally different address.
On Oct 7, I contacted Aliexpress customer service and provided the evidence from post office. Aliexpress customer service created another appeal and promised to solve it asap. However, nothing happened after that!
On Oct 18, I contacted Aliexpress customer service again. This time service agency promised me to create a workflow to process my refund. Still Nothing happened after that!
Today(Nov 3) I contacted Aliexpress customer service again. Surprisingly she can't find my appeal evidence! She asked me to provide the evidence again. I sent the evidence and this time she said the evidence is invalid because it need signature!
I'm very upset with Aliexpress on this case. I will not buy anything from Aliexpress anymore, and will share my experience with my friends.

I ordered a drinking bird from Ali express (Melanie tian store) and had not received it a month later so I checked on the app and it said the order had been cancelled! They had not told me this and I still can't get a straight answer as to why it was cancelled and why they hadn't actually told me. They refunded part of the money but not the full amount. I have been trying to explain this to them and even showed screenshots of what was paid out and what was refunded! Still no progress they are refusing to pay the rest back. I'm just glad it was not an expensive item. I will never be using Ali express again

Aliexpress regulations regarding sku related infringements very precisely say:

- intentionally avoids the rules (rules include shipping!)

- setting low prices to improve the search rank (low prices with
'shipping included' is a complete price)

- placing incorrect attributes (shipping method is an attribute)

And this now is just such 'fraudulent behaviour' as you call it.

But above order number is only one late example (!) of many.

General question: if a seller advertises registered shipping by aliexpress
Standard shipping, or china post registered, and I order and pay for it,
Can he then later just go back to a non-registered shipping method without
My approval?

This never used to happen before, but last half year it happens again and
Again. And I feel cheated by this.

What can i, and what can you do against such fraudulent behaviour?

Greetings - heinz -

I ordered 5 things from aliexpress a month ago and i haven't received any of the purchases except one and i had to pay triple the amount when i received it to customs and i never had that before when i purchased items online i only paid for shipping but never for customs and when i opened a dispute they kept on stalling and the deadline for the delivery was finished and during this process i got a lot of emails from aliexpress stating that their judgment for the dispute is invalid which seemed in favor of the seller not the buyer who is me and whenever i tried to make the buyer protection the immediate close the dispute disregarding the evidence i provided with the late arrival and failed shipment and they refuse to send me a total refund, i haven't received my items nor did i get a refund for failed shipment please help me i'm so dissatisfied with aliexpress

I have placed an order on Sept 23rd, 2018. Order ID: [protected]
The item is listed with delivery guarantee via DHL in 10 days. The seller has failed to fulfill this. I still have not received my order. I no longer need this item because it was not delivered on time.

I have repeatedly requested from the seller to issue a full refund. But the seller is ignoring my requests. Please assist.

Kind Regards,
Andrei

Order ID: [protected]

See details of conversation s below.

Seller provided product which came without stickers/decals to finish product.

Seller has failed to provide the stickers/decals despite promising to do so.

Seller has been dishonest.

Aliexpress customer service failed to resolve complaint. and do not respond to emails.

Seller does not respond to emails

This has been going since June 2018.

Totally unacceptable customer service

i bought this item and Thu Aug 16 05:49:55 PDT 2018, i recieved it, but after two weeks, the phone went off..

i tried reporting to seller and do every thing i can but no positive response and seems like they have no intention of sorting the challenge am having.. they sent me a sms that they will dispatch new battery for replacement but as am writting this nothing has been done..

this looks like sign of suspicions / fraudulent business.. please assist OUKTEL.COM am worried if its genuine or not.

I ordered for a watch on the 8th of October which was delivered on the 27th of October but when I opened the package I saw a Rubik's cube gyro instead. Would like to know how to return this cube product and get the watch I ordered for. I need to know how to get my watch that I brought and return this cube whatever, it is really heartbroken. Not what I expected. If it is a mistake okay, how do we resolve it because I needed that watch for an occasion, surprise by what I saw.

I bought a mobile phone on AliExpress . After month item is defective. Seller not acting on return and what he promised. After 15 days cannot open dispute and that is very unfair. Buyer is not protected. Seller said he would send replacement screen. He keeps saying waiting for factory. Seller selling second hand staff not new. Please look into it. I search other coustomers complaining.

Good day, I placed these orders on 11/09/2018 and supposed to recieve on 24/10/2018.
But they are saying that contact the support team, i dont understand what is the issue.
Kindly solve this problm and send me what i have order
Otherwise refund my money and also contact with me regarding this issue beacuse i have waited more then a month.

Best regards

Ali Raza Raja
[protected]