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AliExpress / not receiving the money of a price adjustment after changing shipping method.

On the 7th of July I placed an order on AliExpress with number [protected]. The same day I received a bank billet of Ebanx with a value of R$ 491.51 (US$ 137.93) and I paid it.

Then the seller changed the shipping method and reduced the price of shipping with US$ 32.00.

Until now I haven't received this US$ 32.00 back. I entered in contact with customer services of AliExpress but they are only sending me from one department to another department without resolving nothing.

I'm new on AliExpress and this wasn't a good experience.

AliExpress

Ge
Aug 23, 2016

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