AliExpress
reviews and complaints

Hello,
Following a dispute (false description still relevant) I have worn this watch only 3 days. By adjusting the time, the winder was detached from its axis. This watch being a one year warranty, I sent this message on 18/08/05 03:54 to the "Time Zone Watches" merchant, Sean Chen:

"Hello
The button (crown) has been disengaged from the axis of the watch. I tried to put it back but it does not hold up
Best regards
Jean-Michel LEGRAND ":

I have had NO answer to date.
Can you please help activate the warranty? Thank you.

My best regards,
Jean-michel LEGRAND

l got my order (present) - men watch benyar
OrderId:[protected]
order Date:[protected]:23
Order recived at 10/8/2018
He used the watch for one day and
the glass get off from its place.
fortentally he catch it .
It was written that the watch is water ressistance, and even on ordinary use it is mal functioned...
Very disappointing..

Please your help, refund or, return see attachments.There are no supplier contact details, so dispute can not be open.

When I opened packet I think it was five weeks ago almost the earphones were not as described. The cabling was certainly not anti tanging and really thin compared to the picture. The cover for the bit in the middle where the mic is had come off so you can see the wires and the earphones are not noise cancelling. I opened a dispute the same day not knowing the complaint process and I sent photos. There was no communication from the seller and still isn't. I received email asking for tracking number and funds had been released. I realised at this point that I had to return item but that was going to cost more than I had paid for them originally so I contacted seller. I have had two online conversations with ali people who just say they will email seller-waste of time because he takes no notice. Obviously the dispute has ended now and I am still trying to get refund. Messaged ali on facebook the other day and the person I messaged just said I had to return item and they basically called me a liar and I even sent links of the description to them

I recently purchased a personal item (sex toy) on your site which I am totally unhappy with. I put in a dispute to send the item back but you ruled in favour of the seller because I couldn't upload evidence of the faulty product. This is a male masterbater! I refuse to upload evidence and remain unhappy with your decision so much so I am contemplating closing my account all together. Up until now I have been happy with your service but feel you did not listen to me on this item. Makes me feel like I am trying to cheat the buyer. Check my account I am an honest buyer and to have to do this on such a personal item is so embarrassing.
Clive chessman
[protected]@gmail.com
Item [protected]

Transaction ID: [protected]

I bought a Huawei 7C phone (US $151.79) on 14 July from Hongkong VT Store with a 6 month warranty. The phone had an unrepairable major motherboard failure after 1 week of use. I had this confirmed by 3 technicians. I have emailed the seller a few times over the last 2 weeks but have had no response at all.
I want to return the phone for replacement or refund. I do not have a return address.
Dominic White
34 wardell st
Ashgrove
Brisbane, Australia

I bought 4 znter rechargeable batteries about 2and half months ago. I waited all this time because it takes a long time to receive the item, when batteries are purchased. But when I visited the order page today, only feedback option was there. As if AliExpress has assumed that I have received my order. But I never received it. Our postal service is so good I've never lost anything so far. I left a poor feedback stating that I've never received the item. Once it was done, my order just disappeared from the list. Now I cannot know the order number even. If it was a Paypal transaction I would have had some hope. I am really disappointed. I am a platinum member. I will not buy anything from this store again.

Security camera advertised so ordered. After waiting a week for shiiping details I chased and found they didn't have in stock, so tried to offer another item which I refused and cancelled order (credit supplied). Found second advertisement for same product with guaranteee to ship within 1 week. Placed order & again no shipping details after a week. Contacted and again told that they did not have stock and wanted to offer another product. I advised that I wanted the one ordered which they said they could obtain. Asked timing for correct product and told 2 weeks to get into stock. This violates seller responsibilities in my opinion for offering goods which they cannot guarantee their delivery promise.
Contacted customer service and was told they would email supplier and copy me (same day). After 2 days no email from customer service. Seems customer service is just "lip service" as no action is ever taken - SO BE AWARE THAT ALL ALIEXPRESS CAN OFFER IS REFUND. THEY DO NOT RESOLVE ISSUE!

Hi I would like to make a complaint. I have requested a refund from the seller and they have not issued one. I followed the process by opening a dispute, however the issue has not been resolved. I would like to know what is happening with my refund since they have not responded to my last request for a refund. Also I have not received the item and the royal mail website says it has been sent back to sender. It has been 3 months and I have not received my refund. seller has not responded to my last request for a fund. how can they keep my money for something I did not receive?

I have screen shots of conversation with supplier and proof I didn't receive product from the Royal mail website. I have submitted complaint on Aliexpress website, but have not received any help.

April 10 I purchased the telephones.
May 10 I received the telephone.
May 11 I opened Dispute against one telephone was not working properly.
It was requested to return back the telephone which it happened.
a long discussion between me and sealer than AliExpress sent me an email on July 3 saying as below.
Order No:
[protected]
Status:
Dispute Finished
Refund Only US $ 138.44
solution:
Refund Only US $ 138.44
Reminder:
As your case has been resolved in your favor, a full refund will be delivered to your original account within 3-20 working days. For more details please contact our payment team.

but unfortunately, money till date not yet received.

please support me to get the money as soon as possible.

thank you.
Abdulrahman Shahin

I ordered one item on 10/07 with order Id: [protected] and tracking number :UC904455850CN

The item is still in transit since 13/07 and not moving till date for 3 weeks now

I need to know when I'm going to receive my order
It is urgent please and the live chat is not helpful and was not satisfying at all

Need your soonest feedback please as it is so urgent

I purchased Bluedio Wireless Headphone from AliExpress on July 18th, 2018. The order number is [protected]. I received this order on August 1st and the headphone not working so I opened the dispute on AliExpress website and waited to August 8 with multiple attempts to resolve this issue with AliExpress and Seller. It doesn't go anywhere with the dispute. I paid for $19.60 which is not a lot of money but I learn a great lesson. Don't deal with seller in China or Chinese companies in general. There is no consumer protection laws in China so anyone that get a hold of your money good luck on getting it back.

Hi,

I bought Xiaomi Huami Amazfit 2 Amazfit Stratos Pace 2, I got the watch, when i tried to charge the watch by power or by USB the watch not charged.

I connect the seller and asked for help, i check with different dock the watch not charged, i upload video and sent it to the seller and asked to send the watch back and got full refund, but didn't got any solution.

I opened dispute and the answer was invalid, not clear what invalid, if my evidence not clear enough i can provide more information, aliexpress decline mydispute and now i pay for watch that didn't changed and I have nothing to do, the service very bad for diamond customer like me, I hope that you can help me to send back the watch to the seller, the seller can check the and see that there is defect and bring my money back or replace to new watch or fix the current one

Regards

Hello!

I have a problem with the store Running Cars No.1993011. The product did not arrive at the time, the seller told me to wait 15-20 days. after that the product still does not exist and I can not open the dispute and sales man not answer me now. What to do?
I send you our text history

Order ID: [protected] View Detail
Order time & date: 13:48 Mar. 28 2018

[protected]@gmail.com

Hello,
Regarding to the dispute on the order No. order id: [protected], I declare that the parcel came to me and was received, but the quality of the goods does not meet the characteristics stated by the seller, namely:
The actual battery capacity is 5.95 Ah instead of the claimed 10 Ah.
I performed a test charge of the batteries using a computerized
charger, designed specifically for Li-ion batteries.
Then a control discharge was made with a 10 W incandescent lamp (discharge current= 0.85 A).
Expected discharge time = 11 hours (vendor claimed capacity = 10 Ah / discharge current = 0.85 A),
however, the batteries were discharged only 7 hours, after which the discharge was automatically turned off by the
control device inside the battery. The actual capacity of the battery is = 7h * 0.85a
= 5.95 Ah, which is much less than the capacity declared by the seller = 10 Ah.
In view of the discrepancy between the good's characteristics declared by the seller, I require a full refund of the paid
money of the amount of 3477.78 rubles.
I contacted customer service chat several times since 25.07.2018. All they promised me to resolve my issue the next day,
but actually they do nothing!.Today is 07.08.2018 and I did not received a word regarding my complaint from the arbitration team so far. It is a total disgrace from such a great company as AliExpress. I require the AliExpress to resolve my issue ASAP and return all my money back to me asap! Else I shall send many articles to many customer's forums all over the World, describing that AliExpress is fraud!

Larisa Novikova (buyer)
07.08.2018

complaint number1=[protected] (23.07.2018)
complaint number2=[protected] (25.07.2018)

the item was purchased from Deal Plus Tech store and was shipped to Nigeria the destination country on 7/19/2018, but on the followed day 7/20/2018 it was returned back to Singapore and arrived and received at the office of exchange Singapore on the 7/26/2018.
All efforts to get it proof abortive
order no [protected], while track number given was RB580767163SG
thanks
Yomi Olabode
[protected]@gmail.com

Seller : max wu

Brushed nickel free standing bathtub faucet bathroom single handle with hand shower floor mounted tub mixer tap

Reference : https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.6.2.f3634c4dEDQ3rW&orderId=93296285200309&productId=1055952031

1 - the seller charged me dhl shipping and say he will send ups
2 - the seller sent me an email saying he sent the product and at the same time sent me a message saying he did not send the product.
3 - I wanted to cancel my purchase because he lied to me and I can't do it because it says the he sent it.
4 - I can't track anything
5 - I do not want the shipping with ups. That's why I was charged dhl. Ups is a problem in argentina.

This seller charge expensive shipping, then he does not ship and later on he ships a cheeper currier.

I want my money back and I want other buyers to know about these practices.

Crimping Plier received doesn't comply to the one purchased and AliExpress Judgement are forcing me to return the product on my own charges in order to receive the refund taking into consideration that the returns fees are higher than the product price by itself. Unfortunately this is the second time happening with Aliexpress Judgement that they are forcing the buyer to pay for an item more than its real value

Dear Aouthority,
Please read how the seller answers my problem below when i complain their product!
They didn't want to solve problem. I complain them because they should learn to talk with the customer!
If you warn them i will be pleased.

Best regards.

18/07/20 02:40

Hi, you said your battery can use 2H, it is very strange, so I don't believe it and I have seen your picture, the voltage is normal, so I need to confirm all information. pls understand us, if my battery is not good, I can refund to you all.

First of all you must learn to talk with the customer. Be polite!

I sent all proof documents what you want. You don't want to solve problem. You are just staring at me and you want me to give up my complaint. I don't need to say lie for 20 USD. I will complain you to Ali express.

Me
18/07/20 01:21
Ann Wong
18/07/19 18:04

Dear Friend:

Good morning!
So can you give me the RC car original battery? you tell me the original battery can be used 2h, I don't believe it, you are a electronical enginneer, I think you should know the battery is 25C discharge current, it is 65A.

I'm an electronical enginneer. If you use low amper that means chrging time will be longer.
I already tried to change Amper 0, 1A, 0, 5A, 1A, 2A. Result is the same.
There is a problem in your product!
Me
18/07/19 01:22
Ann Wong
18/07/16 20:17

Dear Friend:

Good morning!
I have seen your picture, the total voltage is 6.25v, the one cell is 3.11v and another cell is 3.14v, now you can set up your charger to LiPo Charge 2A 7.4v(2s), start to charge it. I think it can be used normal?

Hello, I have sent ane-mail with photos. Did you receive them?
Me
18/07/16 06:21
Ann Wong
18/07/11 03:41

Ok, so sorry for the trouble, this is the E-mail: [protected]@live.cn

I had already taken photo. Just I couldn't load more photo on this page. If you give your e mail i can send all related photos
Me
18/07/11 01:25
Ann Wong
18/07/10 03:18

Hi, it was delivery on 8 June, it is very good when delivery, is it right? I have seen your picture, I don't know the battery's voltage, pls look at the picture, You can test it with a multimeter, the battery don't have the voltage protection, so you must control the voltage when use, it is very important to me, thank you

Shenzhen beauty technology sold the above product to me since January and I did not get my order they kept telling me to be patience that it could be the whether or custom check I kept disstopping they have now block me from send messages to them I can't communicate anymore
I have been blocked from sending message. My other complain is shop2928062 store sold fenty foundation to me I have not gotten it as well my order number are [protected]
[protected]

Hi
I made several purchases yesterday, but unfortunately I received an email stating that my requests were closed for security reasons. Please let me know what happened, knowing that this is my first attempt to buy from your site and I am very disappointed with what happened to me, and really i need all the items what i had buy it,
please i need your urgent help to solve it