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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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S
5:37 pm EST
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AliExpress shoes

Ordered shoes and made payment nov 13th//order shipped nov 17th//purchase protection ends dec 22nd//tried to extend protection but could not dec 19th//applied for refund dec 22nd//seller agreed to refund on dec 23rd //it has been 4 weeks and still no refund not good. this is order #[protected] please help.
my e-mail is rideout. [protected]@hotmail.com.
Check into this please and let me know whats up... they would not extend protection because of a fictional postal strike in canada.. there was no strike
Very disappointed... please interveen

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2:35 pm EST
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AliExpress hey duggee happy stuffed plush toy re: 507714705382447

E-packet purchase :

I purchased this order on the 3rd or January 2019 as well as another order from the same seller, which was order number 507637928152447 on the 07th of January 2019

Both orders have been in transit and have been saying the exact same update since I placed the order, which is dispatched from sorting centre

There items were gifts, and the seller is no longer responding to my requests to tell me what's going on with these items.

Can you please help on what I can do next. Thanks

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J
7:52 am EST

AliExpress one netbook one mix pocket 7 inch mini laptop

I have bought "One Netbook One Mix Pocket 7 Inch Mini Laptop" from this link: https://ar.aliexpress.com/item/New-Original-One-Netbook-One-Mix-Pocket-7-Inch-Mini-Laptop-UMPC-Windows-10-System-Aluminum/32872712136.html?spm=a2g15.10010108.1000016.1.51614d374q3PvO&isOrigTitle=true

You can find it on my orders, the description of the item about the frequency of the system was a value but when I opened the actual system I discovered that is another very different value!

Here is the description of the process frequency from the website: https://i.imgur.com/hM5elFX.png
And...
Here is the actual description of the process frequency from the system of the laptop: https://i.imgur.com/e8ysS0P.png

Seller's name and information you will find it from the link above, this seller has cheated on me for this product, so please I want to return it RIGHT NOW and take something much better even if I will pay more money but I want to pay something which I'm looking for us the description said NOT to cheat on me like this!

I want to exchange the product as I mentioned above, otherwise I ask you to refund my money please.

kindly help me from this cheating please!

I'm looking foreword to seeing your response as fast as possible please.

Thanks and regards.

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1:09 am EST

AliExpress sandals

I have ordered and paid three pieces of sandals from LN store on 18 December 2018. Tracking shows that it's been delivered already but to the wrong address and wrong recipient. Details of order also shows wrong. I have also spoken with the wrong recipient and he confirmed that he ordered from LN store in October and he got it in November and the item was antitheft bag -completely different from what I ordered. I hope this can be rectified ASAP. Seller, LN STORE, is not replying to my messages. Thank u

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5:57 pm EST

AliExpress payment deducted twice

I have ordered many things from AliExpress in the past and today i ordered heels from AliExpress. Payment was unsuccessful and there was a retry button. I pressed the retry button and it was successful. But my cash was deducted twice from my card. I asked the seller if it was possible to send back my cash and the seller's reply was

"We only receive 1 time for the money
And ship according to order
Please contact the bank to check your bill
Greetings"
Please help me get back my money.

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7:25 am EST
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AliExpress the product is malfunctioning after less than 3 months.

I bought Ali express watch (order number : [protected], Order date: Sep. 13 2018) The watch is now misfunction. I can;t load it with the button. so now its useless. To repair it, cost more than I bought it. Is there any thing You can help me(replace it or buy another with lower price ...).

The link to that product:
https://www.aliexpress.com/item/New-Fashion-Women-Mechanical-Watch-Skeleton-Design-Top-Brand-Luxury-Full-Steel-Waterproof-Female-Automatic-Clock/32908555130.html?spm=a2g0s.9042311.0.0.3da24c4dhpuHYH

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4:20 am EST
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AliExpress 3x28 magnifier glasses style outdoor fishing optics binoculars telescope

Good morning, I have paid for this product on ali express, actually in july 2018 and I didn't get my order. I have discussed with the seller many times and they said that I should wait with patience. Actually I did, what they said until this week (july 2018- jan 2019). I also contacted ali express complain department but nothing happened. I cannot give feedback, I can not contact with any real person, because of time-out! Awaiting for months, this product hasn't even been sent yet! Yezi store keeps telling me to wait 15 more days, then 20 days, months... They claim that they are a "trusted" company, they will solve it. After all, they always tell the same story. Worst of all, there is no place where I can give a feedback. Never again ali express. This product can be worth a few dollars. But the problem of trust i've had with ali express and the attitude of the seller is far above the price!

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10:14 pm EST

AliExpress stema official store - hair

I but a product from this seller and they contacted me directly on my cell phone to confirm that my item was shipped. Once I received the package, I contacted them directly on my phone and told them that I wanted to exchange the product. I proceeded to open a dispute as well. The vendor asked me to cancel the dispute and that they would offer me an exchange once I return the product. It has been month now and the vendor is no longer communicating with me. So now I no longer have the product and I am out of $100. I do not recommend doing business with this store-if you choose to make sure to do all business directly on the site and not through text messaging.

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Update by Nikee08
Jan 16, 2019 10:15 pm EST

*bought

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11:38 am EST

AliExpress jewelry tools polishing micro strong

Good evening,

I have paid for this product on aliexpress and I didnt get my product.
I have discussed with the seller many times and they said that they solve. I also contacted aliexpress complain department but nothing happened.
Now everybody is telling me that it is too late. Why it is late?
I just think that I was scammed and that the seller is doing Internet Fraud.

This is the product order:
[protected]

this is the seller:

https://www.aliexpress.com/store/1101039?spm=a2g0s.12269583.0.0.3f3e71d2C5TNxH

If I don't get my money back I will go to the Police Department to report Scammer and Internet Fraud.

Best regards,

Bogdan Pricop
bogdan.[protected]@gmail.com

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Update by BogdanP
Jan 15, 2019 12:09 pm EST

The seller that scammed me is GHTOOLS on Aliexpress.com
Be aware of them, they are big big scammers.

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A
1:08 pm EST

AliExpress ulefone t1 5.5" fhd mobile phone android 7.0 helio p25 octa core 6gb ram 128gb rom fingerprint 4g global version smartphone

A purchased a Ulefone branded smartphone for use in Bangladesh. But the phone is faulty because there is network issues. I have raised a dispute with the brand through aliexpress who has now closed the dispute in an unfair manner without providing any solution whatsoever. I feel that I have been falsely mislead as now I am stuck with a phone with network issues. They have asked me to provide videos which I have but they keep on asking me to provide more and more videos. The issue with the phone is that firstly it takes about 4-5 attempts to make a call and when the call finally goes through there is still connectivity issues as the line keeps on breaking. But Ulefone is keep on saying that there is a problem with the earphone. How can it be an earphone problem if the phone can't even connect to the network? I have used 3 different SIM cards from 3 different network providers in Bangladesh but the issue is the same. There is no such issue with any other phones here. I thought that Aliexpress would intervene as per their website guidelines but they seemed to have ignored this issue. If you can please investigate this matter further, I would truly appreciate it. I have attached 4 different videos of the issue.

Order ID: [protected]

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5:17 am EST
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AliExpress jacket - ordered on 30.11.2018.

I would like to complain about not having delivered the jacket. I was tracking the order, they say it arrived in France 10 days ago and status is delivered, but nobody contacted me, there is no packet in the post box and I went to the Post office to check, they say that they still didn't receive and the order may be lost. Can you tell me how to solve this? Either to have money returned or you send me again.
The number of order is: [protected].
Respectful, Irena Vasilic.
Mail: [protected]@yahoo.com

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5:39 am EST

AliExpress guitar accessories

I have ordered some guitar accessories on 1st september, 2018 but my products have not been delivered yet. I have completed the payment for such a long time and i have also received the shipment numbers (UN119912510CN, UN123152112CN, LP00109548676576, UN110281728CN, UN112556147CN). I trust your firm that you will take strict actions against the sellers.

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11:01 pm EST
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AliExpress order 96054033244488

I placed this order on November 8th 2018. After one month of waiting I opened a dispute but was told to wait for another month. After 60 days I still didn't receive my order so I asked for a full refund. The so called customer service keeps stalling my case. I think they still hope that I am going to receive this order or just quit trying.. I don't even want it any more. There is no customer protection at Aliexpress. Their chat agents are lying thru their teeth some of them are pretty rude. To me looks like this site just a big scam.

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5:23 am EST

AliExpress order no.: 97105560369055

I am profoundly disappointed by the deception on your side. You sold me something that I had not wanted. I had ordered the silver keyboard and instead got a white one. I have not received a compensation proposed by me at least 10 USD. I consider it a fraud wherefore my trust in Aliexpresse is to much extent lost and next time I am going to turn to some other e-shop.

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1:28 am EST
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AliExpress I won't buy any higher-end products from aliexpress ever

I bought a charger that turned out to be defective; it didn't charge all the way up to 100%. It stopped at a certain level. Even more unusual and suspicious is that, while charging, the screen moved back and forth and even opened my apps! (What the...? Is my information being stolen?)

When I contacted the seller, they requested some nonsense information, like "upload a video of the problem and e-mail it to us in MP4 format". I followed their instructions, and the seller claimed she didn't receive my e-mail. So I sent it again to a different address. Then the seller finally said, "Contact us directly tomorrow." What does that even mean?! Am I supposed to call China by phone and talk to them? I gave them all the information and proof they requested showing the item was BROKEN. Still, the seller didn't refund.

I then referred to Aliexpress's buyer protection service, which is USELESS. It won't even let me open a dispute anymore because "15 days since you received the item has already passed." Also, the only way to extend the 15 days buyer protection period is through the seller, not Aliexpress. So basically, the seller is totally in control and can screw us over. The seller is uncooperative and not going to help us, and Aliexpress does NOTHING to protect buyers.

Also, there's no actual live chat feature or any real human being that you can talk to. When I tried to use the "live chat" feature shown on the website, I ended up talking to a bot! It just asks you questions and gives you canned responses that are not helpful in resolving the problem. ALL of Aliexpress's customer service features are FAKE. Ebay, in comparison, still manages to help us when we have trouble with a product or seller.

I pretty much get the idea of China and their business!

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4:02 am EST

AliExpress panel lights

I purchased panel lights from the below store, after a few days I asked why they haven't shipped it, they said I must cancel the Oder and and lie and say I made a mistake if I want a refund. I realized that within 6 hours it will cancel by itself (customer protection, if the seller does not ship within a certain time the Oder gets cancelled and you get your refund) so I went about my day because I was busy. Before 6 hours the seller changes the status to shipped, and sends me a message and say open a dispute and say you made the Oder by mistaken. You can only open a dispute after 10 days, the waiting period for a refund is somewhere between 3 to 15 days. The Seller's reason for not shipping, is that my address is in a remote area, I live in a capital city of my country in the surbabs, so I am being made a full fool of and feel scammed and not protected. AliExpress protects Seller's and not buyers. And does not provide a service where buyers can complain about scams such as this. I have no where, no phone number to call AliExpress and complain about this

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7:45 am EST

AliExpress aliexpress dispute team wrong decision and where is my 107 usd?

My tablet order (with [protected] order number) was returned to the Seller by Turkish Customs, but AliExpress don't give my 107 USD back!

I have gone to the Customs almost every week. But, the Customs never gave it to me since it is a "forbidden to import" product because of it's SIM function. I told the Customs that I am ready to pay Customs clearance fee, but they never accepted. Finally, today I went to the Customs again to try to get the parcel, they clearly told me that the tablet was sent back to the Seller.

However, Seller didn't want to pay my money back and surprisingly ALIEXPRESS agreed with the Seller and robbed my 107 USD...

I am shocked with AliExpress' attitude since their decision destroyed their trustworthiness..

I don't trust AliExpress anymore and don't recommed anyone to buy from AliExpress.

However, I want my 107 USD back from AliExpress now.

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1:15 pm EST

AliExpress faulty product and no money return

My order id: [protected], I bought eu plug and seller send me us plug. The device is 110v and here electricity is 220 volts. It is impossible to work it here. I will have to put it in the garbage. I bought it 25$ and they didn't return my money. I want full refund!
And this seller did this not only to me, look at the comments, he did this to everyone. He is a cheater and aliexpress is supporting the cheaters.

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4:46 pm EST

AliExpress 2 polos de marca

Encomendei e paguei o produto há quase 3 meses. Este já está na alfandega do meu país, Portugal há um mês porque para o desenfadegar tenho de ter fatura comercial a qual tem de ser cedida pelo vendedor. Pedi a várias vezes sem obter resposta. Conclusão ao não ter essa fatura não consigo ter o produto. Enviei o que consegui e tinha acesso para os ctts mas apesar de não ter a tal fatura as informações não correspondiam o que piorou a situação. Comprei dois polos e o vendedor pôs na descrição que eram três. Expliquei a situação, abri disputa e o site AliExpress não me deu razão, acabando por até me bloquear a conta por ter aberto demasiadas disputas ao que me parece. Resumidamente vou ficar sem um produto que paguei à 3 meses sem a conta e sem o dinheiro.

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8:17 am EST

AliExpress problem with the seller bobo bird official store - defective watch

Hello,

Order ID: [protected]
Order time & date: 12:11 Nov. 11 2018
BOBO PTAK Mechaniczne Zegarki Mężczyźni Wodoodporna Automatyczne Zegarki Top Marka Luksusowe Zegarki Na Rękę orologi uomo automatico
Sold By
BOBO BIRD Official Store

I've bought a watch from BOBO BIRD company and it is unfortunately defective. It does not count time correctly (error around +5min every hour).
I started a dispute on my account, but for some reason dispute is finished in the system. I have no idea why... Because I try to get my money back, but seller refuses.

Could you help me with that?

I also have problem with the seller. I have sent to the seller (via mail, because they asked me for that) video that proves that the mechanism is defective. It is visible with a bare eye that the watch on the right goes to fast (compare starting hour and finishing), but the seller responded "we cannot see issue from the video".
Could you please help me with the seller? I always had very positive experiences with aliexpress, but not I am just mad that they treat me like that...
I just want to return the watch and get my money back.

Video attached.

Regards Kuba

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about AliExpress. Discuss the issues you have had with AliExpress and work with their customer service team to find a resolution.