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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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J
5:16 am EST

AliExpress fake bratz dolls

I am regular customer! and I send many family and friends to shop on Ali Express BUT...

I recently bought 2 dolls from Happy Cow Store advertised as bratz dolls
these are fakes
I collect REAL bratz dolls not fakes
see photos of the genuine bratz and the fake sold to me
it is illegal to sell fake bratz dolls
bratz dolls have hard heads not soft and the doll sold to me has a very soft head, and no original bratz stamp on her back.
fake doll does have copy of the same MGA stamp on neck and this is also illegal to copy logo
please give me full refund
very sad - I might not shop again with you.
thank you
Angela

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Danz6
, AT
Dec 22, 2018 8:10 pm EST

I'm sick of fake bratz - thank you for warning us not to buy from Ali Express.

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M
5:00 am EST
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AliExpress buck red wood handle folding knife brush finish pocket knife with leather sheaths for camping price: us $18.50 / piece

BUCK RED Wood Handle Folding Knife Brush Finish Pocket Knife With Leather Sheaths For Camping Price: US $18.50 / piece

I bought this knife mainly because it had very nice leather holster.

The knife arrived today without any holster. There is no pinto keep it on the belt.

I would like get the holster too since i have paid for it.
I am a regular client of AliExpress. There is also somethin wrong with my client system because i cannot get in and You do not send me a new password allthoug i apply fo it.

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3:22 am EST
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AliExpress topwear

Few months ago I purchased three tops from ali express. Two of them reached. But the third one is not, it's been a long time since then. And I've tried my best to contact the customer services but they didn't really do anything. I asked them for refunding but they didn't. I'm really disappointed and you cannot just eat my money this is not done. I want my money back please.

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Update by Sheikh Sharaf
Nov 23, 2018 3:24 am EST

Kindly refund my money

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M
11:04 am EST

AliExpress 2 pairs of boots 1 pair of trainers 2 tracksuits

Hi I bought 2 pairs of boots 1 pair of trainers 2 tracksuits 1 which is requiring payment at the post office in Scotland none of this stuff fits me it's all too small now someone in aliexpress has closed my account as I have disputes going on and I can't get contact any1 customer service is a disgrace every time I tryn contact someone I can't log in to my account now they have asked me to return items to china why don't they organise a courier to collect them from me in Scotland or just give me a refund.

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10:25 am EST
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AliExpress undelivered goods

It's now 5 months since I ordered from AliExpress and I've been to live chart with few customer service providers including Chloe. I am requesting a refund on all my orders as they are not traceable and I am bitter because I'm running a business. Following are orders and dates
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

May I have my REFUND please 😡😡😡

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5:06 pm EST
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AliExpress ordering an item.

The Company "Legal Name" is "ALIBABA INC." and "ALIEXPRESS".

I cannot understand why the Complaints Board is refusing to allow the use of the Companies Legal Name.

* BEWARE THIS COMMUNIST CHINA SCAM OPERATION WILL RIP YOU OFF *

Disgusting communist China scam operation.

Seller sent item COD after receiving prepaid full payment for shipping and handling from me.

Seller then agreed to refund me $11 USD, but did not send me the $$.

Customer Service creates delays and is completely useless.

No Customer Service. No Dispute Resolution.

ALIEXPRESS Chat operator claimed she did not have any manager. ALIEXPRESS Chat operator claimed she did not know the name of the company that she works for.

ALIEXPRESS Phone Number NOT WORKING.

ALIEXPRESS Fax Number NOT WORKING.

ALIEXPRESS E-mail Addresses NOT WORKING.

I filed a Chargeback Dispute with my Credit Card Company.

I filed a Formal Complaint with the Executive Office. They will ignore it.

No Buyer Protection at ALIBABA INC.

No Buyer Protection at ALIEXPRESS.

DO NOT SHOP AT ALIBABA INC. or ALIEXPRESS!

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S
11:18 pm EST

AliExpress irresponsible courier service and no tracking information!!!

i am from India. I am complaining after 60 days of ordered.the 'yanwen mail service ' doesn't have minimum responsibility to manage their customers giving track info correctly.i am still waiting after two months of ordering goods, this is not a jokes apart.

this is the '[protected]' one of my order number.there are more than 10 types of different products from the 5 different sellers- because every item is stuck in their way, nothing is traceable.

the worst experience ever dealing with aliexp after 3 years later. i don't know why the goods are getting late then usual that should be rectified by the aliexp. ASAP. i have read peoples are waiting from 3 months after placing their order, sellers are advising to create dispute.
please do something...

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10:54 am EST
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AliExpress issues with juejue toy shop store: order number [protected]

Issues with JueJue Toyshop Store: order number [protected]

https://www.aliexpress.com/store/2344221?spm=2114.10010108.0.0.3f3e603c1sQzpW

I ordered three products from JueJue Toy store. There were products this store did not have. They found the products I wanted and agreed the total charge would be $130. Since we saw that they were willing to give us discounts, so we asked them if they have other products [thus, they would earn a bit less for each products, but could sold out more to us].

Then Jue Jue Toy responded with the other products we wanted, but their prices were 1.5 to 2 times more than the standard prices. We immediately knew that they were not willing to give us discounts but to make up the discounts they promised by raising the other product prices on us. …

Long story short…. We wanted to cancel the products because Jue Jue toy refused to adjust the price down to $130 and tried to delayed shipment; plus we then in fact did not need those 3 products anymore as we already purchased other products from other sellers. But since they sent us an apologize message (as below). So I paid for $191.5 as instructed by JueJue Toy, so they could adjust the price down to $130. Pls see below cut and pasted messages.

Beside they did not adjust the price, they also provided a fake ePacked tracking number of LY865993761CN. And told me that in order to get the refund of [$61.5], I need to file a dispute after I received the items. I was very angry and contacted Aliexpress immedately……. It is another time consuming process…..finally Aliexpres refunded me the $191.5 (after my credit card refunded me), not JueJue Toy.

The JueJue Toy owner caused me lots of frustration and anger. I have nights of insomnia which directly caused me to have hundred dollars loss, a test need to be postponed for half a year and some hours loss to go after Aliexpress and credit card companies for refund/dispute. Even today is holiday, I still need to spend time to write up my bad experience with Jue Jue store to warn others not to follow my path. I am still very angry, even I got the money back from my credit card company.

Note: After I got into trouble with an almost 5 stars seller (with 2445 followers) and tried to get back my money; I found out that Aliexpress protects themselves and favors their sellers, rather than the buyers as said by other complaints. It is true. If I had read those complaints, I would not have purchased items from Aliexpress.

If it was not b/c I also filed a dispute with my credit card company, I think it should have taken even longer to get back my refund. On the other hands, I do believe that there are nice Aliexpress team members and honest sellers. But you have to take risks, because Jue Jue toy has high rating.

From this experience, I would not recommend any of my friends to purchase items from Aliexpress. But I don't think Aliexpress care about losing 20-30 customers as they are doing such a big global business. AE gives no consequences to the bad sellers. If you ask for refund even you don't receive the products and seller trick consumers by raising the price, both AE and sellers will drain your time and energy.

One more thing is: not until the buyer received the products, sellers don't get the money from Aliexpress. Our credit cards paid directly to Aliexpress. But since Aliexpress really want to protect their sellers, so Jue Jue toy said they refunded me the money. Jue Jue toy from the beginning did not refund me any money at all.
After I paid the $191.5, JueJue Toy attempted to trick me to cancel that 1st order and placed another order. So they could double charge me and not shipping me both orders. Of course, I did not know all these deceive until the very last.

Finally I don't see anyway I can put my bad experience with JueJue Joy as reviews on Aliexpress at all. I don't know why. No wonder Jue Jue store owner could do whatever they want. Good luck.
_
Below are the last part of conversation between me and the the seller.
________________________________________________
lianjun gong 18/11/02 19:59
Dear buyer, we have refund you, the money will arrived you in 1-5 days, due to we promise you the price of $130. we need refund you $190 first, so that you can place an order again and we will change the price to $130, and send you the products, thank you
When did you refund me the money?

Me 18/11/02 19:55
I contacted my credit card company. No money refunded.
The tracking number you provide does not exist. LY865993761CN. Can you tell me where is the package? I don't think you send me the package at all.

lianjun gong 18/11/02 01:30
Hello Aliexpress Shopper
Thank you for your order. We have sent the order to you, you will receive the item in 45-60 days. If there is any problem when you received it, please feel free to contact us.I'll handle it for you.
Or you are satisfied with our products, please give us a positive feedback and enclose a beautiful picture so that more people will like it.
Thanks and Best Regards

lianjun gong 18/11/01 18:36
Dear buyer, we have refund you in this case, you can place an order again, we will change the price for you to $130, thank you

Me 18/10/18 18:42
Why do I need to open a dispute with you after I receive the items? I don't understand
can you explain?

lianjun gong 18/10/18 18:39
Dear buyer, due to the shipping time arrived, we have to send it out, in this case, you can open a dispute and we will refund you when you received the items, thank you

Me 18/10/18 18:34
Hi Ms. Gong
I see that you already shipped out the three products.
Please do keep your promise and adjust the price back to $130.
Thanks
Buyer.

Me 18/10/18 06:06
Hi Ms. Gong,
For now, those are the three products we want. Please go ahead and adjust the price to $130..
Thanks
Buyers

lianjun gong 18/10/17 19:35
Thank you so much for your understanding. We promise you the price is $130, and we also will do that, Or you can cancel this order now and place an other order, let me change the price to $130 for you, and then you pay for it to save the $60. Could you please tell us your thoughts? thank you

Me 18/10/17 19:11
No need fast delivery. Want to save shipping cost on your side because you and your co-workers are kindly giving us discounts on the 3 products. epackage is fine.

But please remember to provide tracking number + LED light XB 01202 + all the figures for the winter village.
Thanks
Buyers

Me 18/10/17 19:08
Hi Ms. Gong
I do believe that you are sincere and already give me the lowest price on the 3 products (XB 0202/LED +hospital + winter village) comparing to other sellers. And we were very happy with the first order from you.

But this time you need to promise me that you won't raise the price. It has to be $130, the price we already agreed on. Then we will purchase the three products from you. OKAY?
Buyers

lianjun gong 18/10/17 07:49
Dear buyer, I am sorry that I was disappointed you,
first, I need to explain to you for the delay shipment due to I was took a few days off, and just back to the work today, and already to ship your order in 1 day.
Second, as we talk for a long time, I have shown you our greatest sincerity, giving you the lowest price for all products, and paying for the freight for you. There is not much profit in the middle. Just want to make a friends with you.
And the truth is I can not change the price after the payment has been approved, it is same to all buyers. If you want a discount, just place an order, and pay for it after we change the price, We also can give you the price $130 we talked, as the last order we have sent your all products and gifts you requested, so thank you for your understanding.
Last, if you don't want the items you can cancel it, or you can place another order, and do not pay for it, let me change the price first and I will also send you by the fast delivery ways that you can get it sooner. We just want to show the greatest sincerity to you, thank you for your understanding.

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J
7:10 am EST
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AliExpress problems with the seller - alikafeii trading co., ltd.

My AliExpress account is [protected]@gmail.com

I've purchased 3 orders from Alikafeii Trading Co., Ltd. and all orders have problems:

Order [protected] - Seller asking for extra 24USD for changing the shipping method but I refused to pay and it was shipped to a wrong country.

https://www.tnt.com/express/en_us/site/tracking.html?searchType=con&cons=GE309657631CN

From Guangzhou-Baiyun, China to Merignac, France instead of Philippines.

Order [protected] - Seller asking for extra 30USD for changing the shipping method again, I refused, the seller never ship the item.

Order [protected] - Seller claimed that the package have been returned to them and asking extra $5 for resend.

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Pwell
AARSCHOT, BE
Feb 08, 2021 8:21 am EST

Alikafeii Trading Co., Ltd.

De verkoper beweert met track informatie dat het product geleverd is maar het is nooit aangekomen.
Hij vraagt mij te bewijzen dat dit niet aangekomen is. Hoe kan dit ? Ik heb hem het afleveringsbewijs met handtekening gevraagd maar krijg hierop geen reactie. Altijd dezelfde track info. Ik vind dit pure oplichterij en aliexpress doet niets om terug betaling te doen. Kopers bescherming en waarborgen hebben géén enkele waarde!

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J
2:21 am EST
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AliExpress car parts for cadillac srx

OK there are 2 orders : [protected] and [protected]... you now :

Thank you for your mail but I have to say that I am very disappointed with your actions. After a month I received the ordered parts and found out, that they do not fit in my car. Reason.. was bad selection of the model because your experts do not keep the VIN number as straightforward. and send to me strengthened messages, (we need yours car part//to send to as).. But I need my car daily... You see?, it seems to me that they do not anderstud my reasons. So please, after a month of writing, be so kindly and credit my account when I am sending you all thet wrong carparts absolutely unusefull/not usable back to you factory…, Thank you for understanding my problems.. ok?

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1:31 pm EST

AliExpress q30 débloqué original blackberry passeport q30 quad core lte 3 gb ram 32 gb rom 13.0mp blackberry os cellulaire téléphone livraison gratuite

Hi,

Order number: [protected] I purchased a phone from this provider. The seller sent me a phone that was not working correctly, i contacted them to change the phone and they asked me to send it back over, when i sent it back i used registered posting. Which showed that they received and signed it but at first they denied receiving the phone. Then they agreed that they received it and will sent it back but didn't send it back and blocked me from contacting them. I just want a brand new phone or my cash back! This is unacceptable and very unprofessional.

I HAVE ALL THE TEXT MESSAGES AND POSTAGE DOCUMENTS.

Regards

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3:24 am EST

AliExpress supplier ask to cancel the order

Order number: [protected]

I have done this order and supplier ask me to cancel the order and select "other reason" as a reason for cancellation.

"Dear buyers,
As a good seller, I must honestly tell you that I do not want to give you a false shipment, because our suppliers inform us that this goods is not produced, please cancel the order, we refund your money to you Caused by the troubled, I expressed deep regret, hope you can get your understanding.
you can cancel the order, and pls choose the course "other reason". So that we could make a full refund to you ASAP. Thanks
Have a nice day"

though they tell the supplier is not providing this product, it is still available in website.

Please see the attachement and advice me what to do.

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1:55 am EST
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AliExpress demanded more money, removed the option to request refund.

I purchased a tablet from the official HUION store. They demanded I send $50 extra for shipping. Obviously I did not want to pay that much more and tried to cancel my order. However they uploaded a fake tracking number and claimed the item was already shipped so cancellation was no longer an option. They have both my tablet and my money and refuse to send anything unless I pay them more money. Totally unacceptable and I think AliExpress should stop promoting these con-artists.

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9:42 pm EST
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AliExpress a order I placed on 11.11 sale

I have placed a oeder on 11.11. A d today 19th the seller sends me a message saying this product is out of stock.. and not only that the seller say mr to cancel the order and select the reason other instead of product out of stock... how can the seller say this. And after 8 days of order. And I am a diamond buyer I am shopping in aliexpress for the past 4 years a d this has happened a lot to mee. And sellers will not except the order cancellation if buyer do not select the option other to cancel the order . . What is the situation of the buyer if sellers have so power on everything?

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11:21 pm EST

AliExpress obd star tool

Hello I have a bought a scan tool from this company they have supplied me with a tracking number from DHL and it has not moved an inch I have tried to contact them on numerous occasions but they told me about customs can aliexpress help. Here is their tracking number, they firstly provided a wrong one.
This is the correct tracking number [protected]

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8:54 am EST

AliExpress order number [protected], seller - bestchoice lights & tools store

I've got a problem. After confirm of order Seller wrote to me, that i have to pay more for shipment and sent me a link to his action. He told me that if i want to get item that i bought i have to by five think from his link.
I try to cancel order (reason : Seller changed item price) but Seller declined it two times. I hope that you can help me with this case.

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6:13 am EST

AliExpress unauthorised opening of an account from my id in ali express

I received an email on my id [protected]@gmail.com from Ali Express mentioning that a product has been purchased from the id. On clicking the link, I was led to the Ali Express website, wherein I found an account has been registered without my knowledge in the shopping portal with my id. I logged in with the forget password option and found that two watches have been purchased through the account, and the delivery address mentioned is in Pakistan. The order is not placed and paid by me. This order should be cancelled and please probe, how an account can be opened without the consent and knowledge of the original user of the email id.

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6:00 am EST

AliExpress a vendor, voyo and dispute resolution by ae

I had filed a dispute with AE about a fradulent deal by a vendor. AE had resolved on behalf of the vendor without giving us proper chance and not listening to our side. The vendor cheated us by providing two different invoices - one to me and another (cheaper one) to the shipping agency. Customs office in my country considers that as a fraud. I informed AE about the same and asked for a refund. If I proceed to customs with those fradulent documents we will be blacklisted. So we requested AE to resolve the case.

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3:10 am EST

AliExpress [protected] mother and daughter dresses

The auction was about dresses for mother and daughter that looks the same. I ordered it and payed. I also send the message to the seller xiaoyu Store that i want a L size of mother dress and a 90 size of child dress. They replied that i ordered one item and i need to pay more if i want two dresses... i tell them that the auction was about two dresses, if my order doesn't include them i want to cancel and get my money back. I cancelled with reason that the seller raised the prize and they try to manipulate me that i change the reason for "i don't want this order", i told them i won't do it and they rejected the cancellation... outrageous!

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1:20 pm EST

AliExpress order not sent

I have paid advance during presale to "GoTop Smartphone" and later paid balance amount on 11th Nov 2018, and as of now i have done many communications but they are not replying and not sending my order.
They asked me the color i ordered in not available, and i agreed for other color, but that too they are not sending. I only fear that they might cheat me by sending faulty mobile. This seller is not reliable according to me. My Order No. [protected]

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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