AliExpresscancelled order and still yet to receive my refund

I was debited when I first made the payment and mistakenly cancelled it but tried buying it again and got a debit alert after some hours with details- Stan id- [protected]- [protected], amount debited- 6686.80, my card details- [protected], Date-11-11-2018.
i wrote to my bank and was asked to contact the merchant to resolve dispute as transactions were settled and funds taken from Uba plc position.

Dec 02, 2018

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