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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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4:31 pm EST
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AliExpress aliexpress is stealing!! order number: [protected]

Order number: [protected]
Aliexpress to steal. the seller prepared fraudulent videos for a product that I returned. They did not give me $ 77.
seller 16 usd. he wants. but aliexpress cut all my money. extremely unhappy and sorry. :(

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Update by Akcagul
Jan 13, 2018 5:23 am EST

Theft gang Aliexpress and Fraud Acesee Official Store
https://youtu.be/HVGVOBdyVDw
Located in Aliexpress I showed my security camera photos at the Acesee Official Store - Etration Yi Mantia He. This NVR device was recommended to me. After I bought the device, I tested it with my security camera, but when I realized that it was incompatible, I informed the vendor and returned the product safely and reliably. Extra 20 USD. I paid the shipping fee. (The total cost to me was 97.05 USD.) However, the dealer opened the box and changed the device settings. He tried to trick me and case management by shooting a fraudulent video. Aliexpress case management believed in the seller despite all of the evidence. all of the money was transferred to the seller. My objections did not work. It took 2 months long and param went away. It is not possible to accept these immoral behaviors!

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12:40 pm EST

AliExpress my packages

I have order an IPhone, 2 jumpsuits for women, And one outfit for a man. I had them sent to my address that I was living at the time but in process of waiting for my packages we moved. Also I went to my local USPS. Office and the packages were not there. I have bought them and not receive them. I feel like I have been hijacked by AliExpress. And I need my refund.

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2:00 pm EST

AliExpress careless seller / aliexpress did not refund my money.

Seller is: Ericxon Store

Product: Powerbank (url: https://tr.aliexpress.com/store/product/20000-mah-G-Bankas-Harici-Pil-h-zl-arj-ift-USB-LCD-Powerbank-Xiaomi-Tablet-PC/3209018_32836413276.html?spm=a2g10.12010617.0.0.5e44e9f1hLWyA7)

Problem: Seller necer replied my messages and products were not as described. Aliexpress management did nothing and released money to seller. The seller knows no language.

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12:50 pm EST
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AliExpress unethical behaviour and scant handling of aliexpress team

I bought a 2000 W Car Inverter DC 12 V to AC 220 V Power Inverter Charger (order [protected]). I opened the package once it was delivered and connected to the car, to see how it is operating. At that time I noticed that the product was not operating and there was no 220 V power output. Then I checked the product with different cars and also in a workshop, connected to an accumulater and measured the output with the device. It never worked.

Although I have bought several items from Aliexpress, this was my first experience with an item that didn't work. Therefore I raised a dispute asked for a refund and proposed return of the item. Aliexpress requested video evidence and I uploaded evidence video taken in the workshop the other day. I also replied the team with e-mail, attaching the video evidence of my problem.

Before the deadline for submitting the video evidence, Aliexpress told me that they will refund me 0 USD and asked me not to return the item. I was expecting at least a proposal for replacement. Of course I objected their decision and appealed it.

Aliexpress rejected my appeal claiming that "we found there's no detailed evidence for the problem you mentioned when our Case Management Specialist handled this case. Besides, there is no video from you can prove the quality problems as well. As you know, it is hard for dispute team to help our buyers if the evidence is not supported. That's why we reminded you to provide the detailed evidence to verify your claim in the mail."

From these I understand that AliExpress wants us to go to China with the defective item to prove our problem. Such an approach and procedures of Aliexpress is against to ethical commercial practices.

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11:12 am EST
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AliExpress aliexpress is a complete scandal and only support their chinese sellers

I had the worst experiences shopping on AliExpress.com/Alibaba.com. The first case was regarding an item that I purchased and the seller sent me the wrong product. I opened a dispute and requested to return the product for a full refund, but AliExpress offered me two options that did not make any sense.
The first option was to keep the item plus 1% of the item cost.
The second option was to ship the item at my own expense then they were going to return a partial of my payment which didn't make any sense.
They closed the case completely after 15 days leaving me with a product that I had no need for.

The Second experience was the fact that I purchased an item from a seller and I never received the package. I opened a case, but AliExpress never stepped in to help and I ended up losing all my money.

Although their websites do provide some items that are rare to find online, it isn't worth the risk of losing your hard earn money, because AliExpress/Alibaba are fraudulent themselves and support their own Chinese sellers. So to prevent any chaos, do yourself a favor by keeping away from these 2 scandalous websites.

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Update by handmindtek
Dec 21, 2017 11:13 am EST

I had the worst experiences shopping on AliExpress.com/Alibaba.com. The first case was regarding an item that I purchased and the seller sent me the wrong product. I opened a dispute and requested to return the product for a full refund, but AliExpress offered me two options that did not make any sense.
The first option was to keep the item plus 1% of the item cost.
The second option was to ship the item at my own expense then they were going to return a partial of my payment which didn't make any sense.
They closed the case completely after 15 days leaving me with a product that I had no need for.

The Second experience was the fact that I purchased an item from a seller and I never received the package. I opened a case, but AliExpress never stepped in to help and I ended up losing all my money.

Although their websites do provide some items that are rare to find online, it isn't worth the risk of losing your hard earn money, because AliExpress/Alibaba are fraudulent themselves and support their own Chinese sellers. So to prevent any chaos, do yourself a favor by keeping away from these 2 scandalous websites.

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1:39 pm EST

AliExpress rejected bank card

Rating: 0 % with 1 votes
Hello
My name is philo ubbu. I used a credit card of a family Joe ubbu as he gave me the card. Months later the seller collected the money from the card. He wasn't sure who did the ordering and told the bank about it. The bank contacted aliexpress and i think the money wasn't paid. I contacted the bank after the seller contacted me and the bank has refunded the money back to the seller because i had a chat with the seller. After that time I was able to make orders using aliexpress and using my bank card. Recently I tried to order chain for someone using his credit card(Joe ubbu) but in my account n it was declined. I used my card it was also declined saying due to activities in the account. Please I need this matter resolve
Because I need to make purchase, I had to use someone else account to order what I wanted.
Regards
Philo ubbu

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1:29 pm EST

AliExpress about rejected bank payment

Hello
My name is philo ubbu. I used a credit card of a family Joe ubbu as he gave me the card. Months later the seller collected the money from the card. He wasn't sure who did the ordering and told the bank about it. The bank contacted aliexpress and i think the money wasn't paid. I contacted the bank after the seller contacted me and the bank has refunded the money back to the seller because i had a chat with the seller. After that time I was able to make orders using aliexpress and using my bank card. Recently I tried to order chain for someone using his credit card(Joe ubbu) but in my account n it was declined. I used my card it was also declined saying due to activities in the account. Please I need this matter resolve
Because I need to make purchase, I had to use someone else account to order what I wanted.
Regards
Philo ubbu

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11:14 am EST

AliExpress very bad service

To whom it may concern.

Can you please assist with order [protected], the following tracking number [protected] it does not exist according to my post office and they are unable to track the parcel. I bought sunglasses from the shop called MEYOU around July/August 2017 through Aliexpress. After receiving the email that the parcel has arrived in my country, I went to my nearest office to get the parcel, the post office tellers tried to track the parcel only to find out that the tracking number that Aliexpress/seller provided to me is incorrect. I tried so many times to explain to the seller what is happening. The seller keept on telling me that """hello dear order amount less than 5 dollors ,all choose China Post Ordinary Small Packet Plus,not register and abroad information hope you understand thank you""" Or to check my parcel to the nearest post office. Even if I have explained my tracking number issue to the seller. The I decided to ask customer care to intervene but still no assistance they keep telling me open disput yethe they already closed the order without me confirming or leave feedback. And now I need my refund back or they must resend the parcel with the correct tracking number coz I paid for the parcel. I need fair service since it is not my fault. I thinknow Aliexpress now they are having crook as sellers so please check before they do this to other customers coz it hurts and frustrating.

 

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2:07 am EST
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AliExpress defective product supplied

Order # [protected] from Jieyang Cutlery Store
THE WAY I WAS TREATED
To Kelly Kong,
You did not answer at all. This is outrageous.
Maybe the Aliexpress system doesn´t allow me to open a dispute, because time elapsed until it became clear your product is defective. So I will have to sue you and give a corresponding feedback about your company. Why would you want that, instead of taking the correct action.
To Kelly Kong,
You can consult with your boss, or your boss´boss, but please don´t delay your answer, it is a very simple request for a refund of payment for a defective product.
From Kelly Kong
as this problem I need check with my boss and then tell you.
To Kelly Kong,
I am 74 years old and for my whole life I have used stainless steel cutlery, and washed the cutlery exactly the same way, and lived far from the sea. I HAVE NEVER HAD this problem with other cutlery.
From Kelly Kong
how do you use this cutlery? if the cutlery touch the salty, or you live near the sea?
To Kelly Kong
The cutlery set you sent us IS NOT MANUFACTURED IN STAINLESS STEEL. As you can see in the attached photo, we have now this rust stains in almost all the pieces.
We are ready to resend it to you at your expense and have our payment returned.

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12:37 am EST

AliExpress amount deducted but products not dispatched yet

i had placed a order of 6 products through aliexpress, the cart total was 720INR but as i had a aliexpress coupon i applied it and after discount the total amount deducted from my bank account was 500INR. The amount was deducted but as only 2 products out of the six were dispatched i contacted the sellers of the respective sellers but they told me they haven't received any confirmation from aliexpress about the payment on the products and because of which the sellers are not packing & dispatching the products.

I am noting down all the order id's down to which the amount is deducted but is not dispatched.
order ID: [protected]
order ID: [protected]
order ID: [protected]
order ID: [protected]

YOU CAN CONTACT ME ON THE FOLLOWING EMAIL ID FOR THE STATUS ON THIS ISSUE: [protected]@gmail.com

Expecting a quick and effective response on this issue

Regard's
Bhavya Poojari

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9:15 pm EST
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AliExpress order no. [protected] from shop2801171 store

Hello, order placed 30th Oct. containing Christmas presents. After checking the delivery status I notice no further movement. I decide to contact the seller for more information but am not receiving a reply. I have tried contacting the seller, 7 times infact and have not received any reply. I need to ensure my items will be delivered before Xmas. If the seller contacted and me and there is a problem, I would have had enough time to make other arrangements. It's obvious there is a problem otherwise the seller would contact me. I need to know what the problem is and I need your urgent assistance. Rgds Sue ( susan.[protected]@dhl.com )

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3:53 pm EST

AliExpress [protected] fantasymall

Hi,

I ordered a lighter a while ago and it arrived as a DOA(Dead on Arival) I contacted FantasyMall and they promised to send a new one, after months of waiting I still did not receive a replacement.

I Have asked 3 weeks ago for a full refund, they were not able to refund back on my credit card and required a paypal account, as per request I created this and provided FantasyMall will my details. Meanwhile they have removed the product from their store. 2 weeks have passed and I still have not received my refund of 3, 03 Euro,

With this e-mail I would like to file a official compliant against FantasyMall and want to have my money a.s.a.p whole is has taken almost 5 months. I have all the communication stored with for this item if required.

If no action will me taken I will stop using AliExpress as I expect that you only select trustworthy customers.

Looking forward to your response.

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7:40 am EST
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AliExpress need refund for the order number: [protected]

To whom it my have concern,
I am writing to you because some time ago I have ordered an item from Aliexpress website from
LHLYSGS seller (Order Number: [protected]). I have received only one staff. I would like to return my money for the lost or not sent item, but the seller is not refunding me money. Could you please solve this problem? Find attached our conversation print screen.

Kind regards,
ES

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10:15 pm EST

AliExpress fashion hard matte case for meizu m3s m5s cases meizu u10 u20 case pro 6 mx6 full cover pc for meizu m3 note m5 m5 note case

Dear Sir/ Madam,

I was really sorry to say that i had purchased two items on same date from your online shop and i had got one product after few days from date of order but for another product i have been waiting for a long since order period. Each day while i track my order its shows the same message.

Considering the above details will you please give feedback regarding when i can get the product ?

Tracking number:
S000019513741
Logistics company:
4PX Singapore Post OM Pro
Shipment time:
[protected]:02:10
Order information
Order number:
[protected]
Shop name:
rongyidianzi Store
Receiver address:
House-77/A, ROAD-14, BLOCK-B, LIFT-2
PACIFIC DESIGN, DHAKA, NONE, Bangladesh Rinku Saha [protected]

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1:19 am EST

AliExpress need refund for the order number: [protected]

Hi Team,

Subject: Need refund for the Order Number: [protected]

I am Kapil Kuriakose from Trivandrum, Kerala, India.
I have ordered a Junsun H7 DVR via Aliexpress and it got delivered to me (Kerala, India) On 2017.08.25.

When I started using it, I noticed that the memory is not getting auto rewritten. Means when my 32 GB card is full, it won't be auto written with latest recording instead its showing "Storage is full" and Nothing will get recorded there after.

But in the product description, it shows Loop Recording feature is there. [Screen shot attached]

I contacted customer support (Name: Lin) and I did not get a proper response. I requested him for a refund and he is not giving me proper answer/ replacing this product.

I want a full/Partial refund of Money. since the product is still under warranty.

please do necessary actions.

The Shipping was on Time and packing was perfect.

Thanks,
Kapil Kuriaksoe
+[protected]

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9:43 am EST
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AliExpress order made in 11-11-2017 in aliexpress big sale

time of incident : 11-11-2017
Client number : Yi Technology Store
Store No: 2230079
i made order in 11-11-2017 from Yi Technology Store 3 items and i got a big discount
1 - Yi carrying case (for action camera) 18.45$ it was 25.99$
2 - Yi 4k camera with Bluetooth and self stick 184.18$ it was 231.81$
3- Yi Gimbal Handheld 96.10$ it was 199.99$

and the seller didn't ship the items to me so, i have contacted them more than 4 times and didn't got any respond from the seller
so, i contacted customer service, everytime when i contacted them told me you'll received email from us or the seller i didn't got anything

so when i open the case i didn't found any option i found just refund my money, so the seller as quickly has sent to me a msg tell me your request has been approved and your money refunded
and i was when i contacted the seller i told them i want my order not refunded my money

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12:16 pm EST

AliExpress acoustic guitar the case has burst and strings have nestled on the signature stamp, it is impossible to use the guitar

At the end of july the order for an acoustic guitar has been made and completely paid.The seller of vivi xue from v- glorifi respectable shop.The sum of 12367, 39 rub., the order №[protected], jun.25, 2017 year, claims at first"weren"t, the guitar was bought as a gift for birthday by november 21, the guitar wasn"t operated.Jn november thecrack on the case of a guitar was formed, strings have nestled on a signature stamp, the tool isn"t serviceable.J ask to neturn money or to send not rejected tool, iibetter than other factory.

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4:23 pm EST
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AliExpress disputed order [protected]

Disputed order [protected]:
You did not allow me time to get the additional evidence you requested (see attached photos) You took 2 weeks to get back to me then only allowed 3 days for me to respond - you wanted additional photos and here they are.

Will you please check this evidence, and reconsider your judgement - because you did not allow me enough time to get the evidence you requested!

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10:00 am EST

AliExpress my parcel is not received

I Have Order Micro DC 3.7-5v Motor Order Id [protected].Traking No.LP00080767334137 From Aliexpress.com on Dates 10.10.2017 but till date I have not Received this product .It is a matter of deep concern that the product has not been delivered till date.

So I am Requesting you to took in to the matter and deliver the product as soon as possible.

Regards
Goutam Debnath

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7:37 am EST
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AliExpress unauthorized credit card charge

Hello.
I recently experience and issue with AliExpress.
I was trying to order goods and my card was rejected 1st time, so I tried again and on 2nd time the transaction took a place. Then I noticed I was charged twice and the goods are ordered also 2 times.
I was trying to communicate with sellers, but it seems they do not understand my issue and even I send them an information about duplicating my order, they send me the second order even after my complaint.
The transaction happened on evening November 24th.
I was trying to reach Customer Service, but they have a note on this site, that is Out Of Order. I would like to get a refund back on my account.
Thank you
Ludmila

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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