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1.6 210 Reviews

Alibaba Complaints Summary

33 Resolved
177 Unresolved
Our verdict: With Alibaba's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Alibaba reviews & complaints 210

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1:07 pm EDT

Alibaba fraud site

I did not receive my order and contacted Alibaba customer service and asked what was going on. They claimed my order was delivered and received, but I did not receive anything! I used the tracking number they gave me and it showed that my item was still in the warehouse.
This was not the fist time when a seller from Alibaba tried to scam me. My first experience was also terrible but everything ended up ok for me. My second and last experience was even worse. They refused to refund my money and tried to make me pay more for who knows what!
I was a loyal customer but will never buy anything from Alibaba again because there are many scammers and thieves on Alibaba!

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2:51 am EDT
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Alibaba Defective Goods Received 2 Months Late, Will Not Refund Money.

I placed an order with this company for miniature wooden doors, the sample was perfect but the order when received 2 months late to the wrong port in the wrong country leaving me with additional delivery costs was completely defective. Some doors don't open, some don't close, they all need sanded and repainted and the doors and hinges replaced. All the doors are too small for the frame leaving an ugly gap on one side. Some of the wood is of really poor standard and the paint chipped, badly applied, wrong finish on half of them, half are matte while the other half is gloss. Some have been damaged in transit as the have been packed badly leaving indents in doors, they were supposed to have there own custom packaging. One box arrived split open with the contents spilling out. I have tried repeatedly to get my money back but they have refused. This company is on Alibaba but do not use Alibaba to finalise the order leaving you unprotected through Alibaba. They also sub contracted my order to an unknown workshop making a mockery of the gold supplier standard they have on Alibaba. They have offered me 300 free doors but only if I buy another 300 from them, they feel this is reasonable compensation. Do not use this company, I have dealt with Arlene and Kevin who will not give me the contact details of anyone more senior within the company.

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Banard
, US
Jan 31, 2017 8:46 pm EST

Thanks for letting us know :)

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6:28 am EDT

Alibaba trade assurance guarantee

I ordered some product from a company in china that i found through alibaba.com. Well alibaba.com says that they have trade assurance on orders and you can rest assured that you will get the right products on time, guaranteed or your money back.

Sounds too simple. It turns out the trade assurance is not what they advertise it as. after filing a dispute with alibaba.com on my order arriving one month late, no good resolution was in sight. I sent evidence to alibaba.com showing the agreement i had with the supplier and how they ended up shipping 30 days after the agreed upon date.

However, this did not matter. alibaba.com decided like a dictatorship and said, no sorry you are not covered as you agreed to late shipment. WHAT!?!?!? what the hell and when, how, why? I have NEVER agreed to late shipment. THey wouldnt event show me any evidence, they just simply said too bad so sad.

So obviously the trade assurance is a scam and does not work. Do not trust this company. They have had issues in the past and do not guarantee you anything even though they promise you the world.

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12:42 am EDT

Alibaba never again!

I did not receive my order and there is no way to reach Alibaba customer service! What a terrible site! They took my money and disappeared! I did not even receive a tracking number so there is no way to track my order and I have no idea where it is or was it even shipped! It seems like they really do not care about their customers and I lost over $200! Never again!

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6:03 pm EDT

Alibaba Billiard table & accessories.

I have been scammed by SHANGHAI CINOVO SPORTS GOODS CO. they also show TRADE ASSURANCE but refused to use it. I paid them for a 9ft billiard table and extra accessories that they didn't supply. What was supplied was a broken, incomplete second hand table and NO accessories. Therefore FRAUD AND THEFT. I WOULD WARN ANYONE TO AVOID THIS SCAM COMPANY run by BILL ZHU AND EMMA WANG. BOTH FRAUDSTERS. I have proof.. email me at [protected]@yahoo.com.ph
Reporting this to ALIBABA has proved to be a waste of time.

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8:28 pm EDT
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Alibaba trade assurance

I have been filling disputes in regards of this order # [protected]. There was an agreement that has been reached then supplier failed again to comply. I want to escalate the dispute to a claim under Trade Assurance Services Rules (the u201CRulesu201D) Version No.: [protected] Updated: [protected] article 2.4 for the breaching the contract:
1- Supplier failed to comply of shipping terms CIF Cairo-Egypt.
2- Supplier failed to provide Certificate of origin.
3- Supplier failed to provide certified Commercial invoice.
4- Supplier failed to provide brokerage services on the port of entry.
5- Supplier failed to deliver goods to destination port.
6- Supplier failed to comply with a new agreement reached to cancel this order and start new order to be build new pumps and to be delivered in China to my shipping forwarder.

All evidence have been previously submitted and copy available upon request.

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12:38 am EDT
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Alibaba service

On 26th February I placed an order for two batteries for Huawei mobile phones, I have to this day not received the merchandise, the order and payment were confirmed, I must say your complaint procedure is absolutely out of this world, complicated repetitive without results.
The order number was [protected] track n. GaYviNNT14.
I would like to tell you that I dont care anymore, in either your products nor your company it is simply a FRAUD, you can keep the money and the batteries. I will never again deal with your company Ezio Marsanich

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9:19 pm EST

Alibaba beehive frames.

I ordered assembled hive frames from China on Alibaba.com. The seller was Kaifeng Best International Trade Co., Ltd. Paid using bank wire transfer. After a month received frame parts, not frames. Absolutely not what I ordered. Tried to get help from Alibaba but they told me that "this complaint case record will be published on the defendant's mini-site on Alibaba.com for 90 days, which is the utmost Alibaba.com can do for you currently." It's terrible because, I paid thousands of dollars and they send me something I have to throw away. Thousand of dollars and my time was wasted for nothing.

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10:58 am EST

Alibaba rfq

We are the paid gold members of alibaba.com. They have a service called RFQ. First they were very fair with members almos 3 years ago. After that they changed their rule that we must quote everyday to buyers otherwise they will seize our right to quote customers as less as only 3 quotations. Now 2 or 3 days ago they changed again their rule without any prior notice etc and now allowing to quote only 20 RFQ's for whole month which is totally injustice.Alibaba have no right to seize our this right because we paid them and we must quote to anyone who post RFQ. So I need your help to please do something that we can get favor with the help of your forum in this regards. Thanks and kind regards. Ahmad Chauhan Owner http://marjantra.trustpass.alibaba.com

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11:05 pm EST
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Alibaba Led bulb from china

Mrs sunny song is on of the fraud supplier in china. Iher company name is minny export & import co. , lt and she run two factory one is led bulb factory which name is ssxqx led lighting factory and second is shoe factory which name is ssxqx led lighting factory. I ordered for the led bulb few days ago and she charged 379 usd for shipping cost till my port where she said I dont need to pay any thing just need to pay custom charges. When my consignment arrived here in india at new delhi that shipping company send me an invoice of arround 420 usd again. I speak to sunny but she dint reply me properly she is saying that is local charges but that is not local charges because my total cbm of consignment is only 2.70 and total weight is 440 kg. The order value of consignment is only 1220 usd. She is one of the fraud supplier in china dont trust on her. Her product quality is also not good. Dont trust mrs sunny song is fraud supplier.

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5:00 am EST

Alibaba prom dress

I inquired about a dress to make sure could get custom made as picture shown. I received a response that yes it could. After payment submitted then I was told that the fabric was out of stock. I requested a refund and now have not heard anything back from the company. The company that was to make the dress have responded stating that Alibaba should refund the money and it will take awhile, but Alibaba has not responded at all about the refund.

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4:37 am EST

Alibaba I got the burn, but the seller refused to take it back

I purchased Elight laser from Weifang Sunshine Electronics Co Ltd. I got the terrible burn after I have used it. I tried it on me, because I purchased this laser for my work. But as I got this burn so easily, I simply couldn’t use this laser on my patients. I tried to return this laser, but the seller has found thousands of excuses, why I couldn’t do it.

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123a@aA
, NZ
May 10, 2020 1:02 am EDT
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I am about to buy a laser machine from Weifang Sunshine. Thank you for the info. Could you tell me where to get a cheap but good lader machine?

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12:20 pm EST
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Alibaba supplies are scammers

When you register on alibaba your personal details will forward to people's who acting as suppliers. Unfortunately they are scammers. I contact one serplier by name judy li register with alibaba claim to be from Estero.com. then I ask her legal name and business address to be contact she gave me different name. I then contact my friend in china to make sure this person or supplies is genuine trade I provide info to my friend in china to find out from me. The result:the address you mentioned No 5, Tian Wan Rd, Gong Ming Town, Guangming, is a building, in which there are a few companies. it is very difficult to find a person named Li Wenjin, esp. we have no idea of its genda. and the Phone number :+86-1594498302is incorrect too, each cellphone has 11numbers, eg.138  0000 1234. Do not registered with alibaba. Because you don't know who you dealing with. If you want to have genuine business trade go to AMAZON. COM OR EBAY OR WWW.CLICKNSHOP.CO.NZ

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Pam-Tom Baker
, US
Dec 15, 2015 11:10 am EST

THIS IS A BIG SCAM, HE RECEIVES MY MONEY AND STOPS TAKING MESSAGES AND DOES NOTHING EXCEPT IGNORE ALL CONTACT EFFORTS.

DO NOT BUY FROM THIS GUY!

Phone:+86(0)[protected] | Fax:+86(0)755 [protected]
Mr.Han (Dichao Han) | Position: Manager
Room [protected], Boshen Science & Technology Mansion, Shenzhen City, China.
Web Line1: www.amanda-3c.com
Web Line2: www.amanda-3c-cn.com
(If "Line1" is not OK, pls try to "Line2".Both of them leading to our official website.)

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Pam-Tom Baker
, US
Dec 15, 2015 11:07 am EST

Phone:+86(0)[protected] | Fax:+86(0)755 [protected]
Mr.Han (Dichao Han) | Position: Manager
Room [protected], Boshen Science & Technology Mansion, Shenzhen City, China.
Web Line1: www.amanda-3c.com
Web Line2: www.amanda-3c-cn.com
(If "Line1" is not OK, pls try to "Line2".Both of them leading to our official website.)

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6:18 am EST

Alibaba regarding the account reactivation

Even after contacting them directly, they arent able to reactivate the account. Really fed up with these uneducated people in position. Numerous times submitted the docs, but all in vain. They have just one reply in there memory. (below) "This email is regarding the appeal you have filed for your Alibaba.com account reactivation. After reviewing your account information and the submitted application for account reactivation we regret to inform you that your application has been rejected. Your account has been flagged as a high security risk, and will therefore be permanently suspended. Further attempts to appeal this decision will not be entertained."

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9:29 am EST

Alibaba Faulty Items - Ripoff

Please be aware NOT to deal with this copmany! YIFAN Toys company has sent me 50% faulty items, then ignored all emails and is not replying back. Never to deal with them again, wasted so much time with empty promises only to be completely ignored now. Candy YiFan toys Mobile: [protected] Tel/Fax:86-754-[protected] Email: [protected]@yifantoys.com MSN: [protected]@hotmail.com Skype: Yifantoys Website: http://www.yifantoys.com http://yifantoys.en.alibaba.com/ Addres: Jintai road, Chenghai, Shantou city, Guangdong, China Zip code: 515800

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2:57 pm EDT

Alibaba sub company taobao dose not protact buyers from scammers

I just got scammed by those evil scam sellers from "TAOBAO" which is Alibaba's sister company. And I'm a Chinese. Those freaking evil scammers. I hate you . they sent me a fake link ask me to click it to make a payment on a very legit website Chinese eBay like (taobao). I thought it was the same payment link as always from "taobao" so I paid by using the link he sent to me. after open the link, it take me to this check out page and that page look the same as TAOBAO checkout page. So i wasn't alert about it and paid for it. but then i find out I couldn't find any order history on the item i just bought, I realize something is not right. So I ask him to pay me back and he said ok but I have to wait till next day, i thouht about it and called "TaoBao"s customer service but all they can do is to report the case for you and shut down scammer's store. which is (there is nothing worth monty in that store but bunch fake pics with cheap price items). So long story short there is nothing ALABAMA can do for you when this scam happens to you. they have the Scammer's ID number and address on file before they open store on taobao. and they can't report ppl like this to the police for you. chinese police they are lazy as hell and taobao just don't give a crap about it either. so the scammers on ALABAMA's - Taobao site just scamming people everywhere. they are in and out like it's nothing. I'm so mad right now. hate shopping in China.

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12:00 am EDT

Alibaba japan shin bun metro heater company ltd.

I met through alibaba web site, a marketing director of japan shin bun metro heater company ltd. called by his good named david tan ( [protected]@yandex.com) i had send many inquires about the kerosane heater, among the many supplier he quoted less and we finally came to solution to supply 30 sets of heaters by him. he sent me proforma invoice amount of u$d 1750 including freight charges to final destination. after 100 % advance payment to him he neither replies me and nor delivery consignment as agreed in our record mail.(if alibaba require mail i have record of correspondence ) i would like request alibaba center to kindly help me and ask the parent company about the scam in the name of japan shin bun metro heater company ltd. 1 mail replied to my quotation from david tan: dear mr dawa gyeltshen, good day sir, we saw your interest in kerosene heater in alibaba.please kindly inform me your specification and quantity you want.we are leading kerosene heater in japan, and we wishing to cooperate with you in future on your request.we will give you good price base on your quantity, we can supply from 30 pieces to 100 pieces, if you have a small market in your country, our outlet distributor in europe will assist you with your offer.we are waiting to hear from you. have a nice day best regards. mr david ige sales manager japan shin bun metro heaters company ltd tel/fax: [protected] email; tan-davidtan.[protected]@yandex.com 4-6-10 koishikawa, bunkyo-ku, tokyo 112-8088, japan tel/fax: [protected] after payment received by him. he is no where to contact. please kindly help me if this company exist in japan. thanking you, dawa gyelstehn bhutan

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فروشگاه اینترنتی
, US
Mar 13, 2018 12:58 am EDT

This web site is great and so is how the subject information..The information was accurate and you could put more information on your site
https://www.baneh.com
thanks alot

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dawa gyelsthen
, BT
Oct 20, 2015 12:06 am EDT
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i have full faith to alibaba center to help my cash and delivery my goods what i paid for.

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12:57 pm EDT

Alibaba poor buyer protection from aliexpress alibaba group

Aliexpress order no: [protected] aliexpress dispute case: [protected] I bought a htc one x at&t with lcd digitizer with frame to exchange my broken handphone screen. 1) wrong item sent and not fit to my smartphone 2) title said htc at&t screen replacement but seller argue that I should check the photo shown as well. I explained that if I did not open last minute, how could I know the photo is difference. If I could not trust the title description, what the thing should I trust? 3) seller said I have to return item and she will check the condition later. If condition ok, then, only she will refund. I spend additional money and send to phone repair shop, they told me that aliexpress product either not fit to my phone or broken before she sent to me 4) although this is seller mistake, seller insisted me to spend my owned cost and return the them. 5) I tried to buy thing from aliexpress. End of the day, I found I was cheated and bought the thing that I did not even want at all! I returned the item back to seller! Months have passed! Seller promised to refund money from day 1 until now, I still could not receive my money yet! I put it into aliexpress escalate dispute. Again, after more than 1 month, my problem still could not be solved! Bad experience!

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amirmistry
London, England, Greater London, GB
Jan 12, 2016 8:14 am EST
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yes now you got lession now never trust alibaba or aliexpress there al saller from china cheating and sending scrab stuff and after all no refund and no respond from alibaba costumer suport, tell every one not to deal with alibaba express, EBAY PAYPALL IS BEST NO HEADECT ...thanks my friend complant about alibaba sallers...

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2:42 am EDT

Alibaba service

I have opened my account it asked for reactivation of account on alibaba.com. i have applied for reactivation on September'15 with my company documents attached. Today(16th October'15) i have again tried to login into my account but the situation was the same, account still not active. i had live chat with customer representative and she said that Your account has been flagged as a high security risk, and will therefore be permanently suspended. Further attempts to appeal this decision will not be entertained. I am not able to understand that if i have uploaded all the required documents then why is this happening? Alibaba sent me a mail to become gold supplier but i didn't show any interest. Is this a move by them to covert members to gold suppliers by shutting down their account? Kindly look into the matter.

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8:16 am EDT

Alibaba unethical customer treatment - from supplier and ali baba

I was referred to alibaba.com by a friend. What an amazing layout. Great products, great prices. I placed an order for 2 hover boards through a supplier, who then took my payment through credit card and promised to deliver the good within 10 days using DHL express. It is now day 20. In an attempt to locate the shipment, I searched up the tracking numbers the seller provided. BOTH WERE "FAKE" numbers according to Fedex. I was shocked. I opened a dispute since the seller was not responding to any of my kind messages. The dispute has been open for days and no feedback from your customer service team has been received in regards to this outstanding matter. Absolutely Appalling. I'm am frustrated and very upset with this because I bought these orders as a gift for someone's birthday (today). Instead of spending my time with joy on my nephews birthday, I'm having to send countless messages to the seller who has my money but still doesn't reply on why he can't cancel or even give me valid tracking numbers. I have been treated unfairly by you and the seller and will not tolerate this any longer. Especially since I made a swift and full payment and kept up my end of the bargain. I will be notifying the Better Business Bureau of your blind eye to this matter, as I am more than confident that I cannot be the only one who has had this terrible experience. I will personally be writing an article on this in the news, the world will know about your lack of attention to post-purchase order disturbances and issues. This will take away your buyers confidence as it did mine. Following are the order numbers for the items I ordered: [protected] [protected] I hope for you to shed some light on this matter, Regards, Kasim Raza [protected]

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Ahmad Alsarraf
, US
Oct 09, 2015 11:26 am EDT
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something happened to me, Supplier took my money and sent me damaged goods, Alibaba protecting supplier.
Ahmad Alsarraf

Alibaba Customer Reviews Overview

Alibaba.com is a leading online marketplace that connects buyers and sellers from all over the world. With a wide range of products and services available, Alibaba has become a popular choice for businesses looking to source products from overseas suppliers.

One of the biggest advantages of using Alibaba is the vast selection of products available. From electronics to clothing to home goods, there is something for everyone on the site. Additionally, the platform offers a variety of tools and resources to help buyers and sellers connect and conduct business efficiently.

Another positive aspect of Alibaba is the competitive pricing. With so many suppliers competing for business, prices are often lower than what can be found elsewhere. This makes Alibaba a great option for businesses looking to save money on their sourcing needs.

Overall, Alibaba has received positive reviews from users who appreciate the platform's ease of use, vast selection of products, and competitive pricing. While there have been some concerns raised about the quality of products and the reliability of suppliers, these issues are not unique to Alibaba and can be mitigated by doing proper research and due diligence before making a purchase.

Alibaba In-depth Review

Overview: Alibaba is a leading online marketplace that connects buyers and sellers from around the world. With its extensive range of products and services, Alibaba has become a trusted platform for businesses and individuals alike. The company was founded in 1999 by Jack Ma and has since grown to become one of the largest e-commerce companies globally.

Product Range: Alibaba offers a wide range of product categories, catering to various industries and consumer needs. From electronics and fashion to home goods and machinery, there is a diverse selection of products available. The quality and variety of products offered on Alibaba are generally commendable, with numerous options to choose from. The platform also provides access to a vast network of brands and suppliers, ensuring a competitive marketplace.

User Experience: Navigating through Alibaba's website is relatively easy and user-friendly. The intuitive interface allows users to search for products efficiently and filter results based on their preferences. The search functionality is robust, providing accurate and relevant results. Overall, the shopping experience on Alibaba is smooth and hassle-free.

Pricing and Value: Alibaba offers competitive pricing for its products, making it an attractive option for buyers. The pricing structure is transparent, allowing users to compare prices and make informed decisions. In terms of value for money, Alibaba provides a wide range of products at reasonable prices, ensuring that customers get the most out of their purchases. When compared to competitors, Alibaba often offers better deals and discounts.

Supplier Verification: Alibaba has a comprehensive supplier verification process in place to ensure the reliability and trustworthiness of its suppliers. This process includes checks on business licenses, certifications, and product quality. Customer reviews and ratings further contribute to the evaluation of suppliers, providing insights into their performance and customer satisfaction. Overall, Alibaba strives to maintain a high standard of supplier verification.

Customer Support: Alibaba offers reliable customer support services to assist users with their queries and concerns. The customer support team is responsive and effective in addressing issues promptly. Communication channels such as live chat, email, and phone support are available, ensuring that users can reach out for assistance conveniently. Response times are generally satisfactory, enhancing the overall customer support experience.

Shipping and Delivery: Alibaba provides various shipping options and delivery times to cater to different needs. The platform collaborates with reputable logistics partners to ensure reliable and efficient shipping. While delivery times may vary depending on the location and product, Alibaba strives to meet customer expectations. It is important to note that additional costs or customs-related issues may arise, depending on the destination and product type.

Payment Options: Alibaba accepts a wide range of payment methods, including credit cards, bank transfers, and online payment platforms. The security and reliability of payment transactions are prioritized, ensuring that users' financial information is protected. While there may be additional fees or charges associated with certain payment methods, Alibaba offers flexibility and convenience in terms of payment options.

Trustworthiness and Security: Alibaba prioritizes the security of user data and has implemented robust measures to protect personal information. The company has a strong reputation in the industry, known for its commitment to customer satisfaction and trustworthiness. While no major security breaches or fraud incidents have been reported, users are advised to exercise caution and follow best practices when engaging in transactions on the platform.

Overall Rating: Alibaba's key strengths lie in its extensive product range, competitive pricing, and reliable supplier verification process. The platform offers a user-friendly experience and provides excellent customer support. While there may be occasional challenges with shipping and additional costs, Alibaba remains a trustworthy and secure option for online shopping. Considering its strong reputation and value for money, Alibaba is highly recommended for users looking for a wide range of products and reliable suppliers.

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