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1.6 210 Reviews

Alibaba Complaints Summary

33 Resolved
177 Unresolved
Our verdict: With Alibaba's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Alibaba reviews & complaints 210

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6:55 am EDT

Alibaba ps4 pro 1tb I am complaining on sending the supplier money and get nothing alibaba is not safe I lost my summer raising

I was searching on alibaba for ps4 pro and then i found an add that took my attention and the supplier had 3years gold member so i took his number from the add (+[protected]) and contact him i asked him about the safety he told me (we are verified Gold member on alibaba and before alibaba could make us verified, they came to our warehouse and see we are legit supplier...so we are assuring you 100% guarantee that your package we get deliver to your doorstep, we are giving you 100% money back guarantee, you love it or your money back. we are do confident, we give every client a 100% risk-free, money-back guarantee. first-class, personal services, precisely targeted, time-tested..) so i asked about the payment methode he told me western union he gave me the western union info and i sent him the money (250$) and i should have gotten the ps4 in 4 days i contact him after 4 about the ps4 he told me that it has been delivered to your country and need another 250$ for the assurance i told him i dont have the money and that i wanted my money back and then he blocked me and lost my 250$ how can you help me please i worked for a monthe to get that money i sent the western union so you could see the payment and then the add that was in my history and now it's unavailable and the conversation pic of the western union info

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12:01 am EDT

Alibaba fake products and attempts to extort more money from me

Recently I ordered bedsheet sets from one of the gold sellers on Allibaba. They go by the name Nantong ITALINA Home Textiles Co., Ltd. Nantong Ette-leurr International Trading Co., Ltd E-mail: [protected]@sindoohome.com E-mail(2): [protected]@aliyun.com MSN: [protected]@live.cn Skype: resha198812 Direct: [protected]-[protected] Fax: [protected]-[protected] Mobile/Whatsapp: 0086-[protected] Http://www.ntytln.en.alibaba.com Http://www.sindoohome.com . They trade mainly in bedsheets so beware. The seller and I agreed on 50sets of Full reactive printing bedsheets. After making the payment I noticed the seller did not specify the full reactive printing in the order. Out of curiosity I messaged the seller to make the correction before proceeding to provide the products. Surprisingly the seller ignored. She refused to specify our agreed product quality in the order. Rather the seller went ahead and provided fake quality bedsheets. When I contacted Alibaba for a refund, they demand that I must pay 300$ for them to inspect the product. After doing some searches online I realized that Paying to have the inspection done would mean wasting more money because already, the seller did not specify the full quality on the order contract so a third party product quality inspection will just be of no help and a further waste of more money. My advise is, stay away from Alibaba. The sellers will always get one way or the other to cheat you. Always demand that they specify full quality details before you make payment. Or save yourself the time, money and hassle by staying away from Alibaba.

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9:14 pm EDT

Alibaba faulty manufacturing of sex dolls all have defects

Sex dolls purchased through this company are faulty with manufacturing defects, customer service is non existent so be warned that all products they represent are faulty and untrue to photographs supplied on products as they look nothing alike. Very bad buying experience currently stuck with stock that has no resale value.
Requested partial refund but they refused, will not deal with any one on alibaba or aliexpress as their dispute system is flawed and unjust.
For instance the seller put photos of different product that was sent and lied, skin tone, facial features, nipple color all were different. Did not represent the true dolls that were sent, my photos were of the real products sent but were ruled as not genuine.
Alibaba will always side with the seller.

https://onlylovemall.en.alibaba.com/?spm=a2700.7756200.1998619056.12.fyamDb

[protected]@foxmail.com

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DonaldTrumph
HINCKLEY, US
Nov 16, 2020 11:35 am EST

Same experience, $350 full silicone doll was inflatable with plastic head, hands and feet, it was gross, it looked like a angry ugly asian man. Some are dangerous, silicone doesnt burn, but there is fake dangerous stuff out there of questionable material that ignites like a plastic wax. Be careful. No shame.

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8:41 pm EDT

Alibaba alibaba.com and thunder bike ltd

Ordered and purchased an electric scooter from alibaba.Coms site from a company called thunder bike ltd.After bartering for a wile thunder bike ltd agreed to ship me a scooter to london shipped as a sample fob shipping.To be shipped 15-30 days after payment.After i paid thunder bike ltd they changed the shipping and shipment details so that i would no longer buy from them.So i tried to cancel the order and asked for a refund.Both alibaba.Com and thunder bike refused, even though alibaba.Coms rules state that if a seller changes the shipping details and delivery date the a buyer can receive a full refund.Thunder bike ltd changes to the agreement say my shipping details are not right.But the international customs regulations for china and england say its me who is right.Not alibaba.Com or thunder bike ltd but the regulations point both out as liers.Now i do not believe that they intend to give me anything for my money but just intend to steal it.Mr.J.Allen england

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2:41 am EDT

Alibaba scammers on site, problems with complaints being reviewed with accuracy or validity

In the "offline" Complaint Case ID: 5521007 I filed on Alibaba directly but got an unsatisfactory response. I provide more than enough evidence to show that the supplier I worked with, Mr. Lin, fraudulently displays his Trade Assurance badge (a service provided by Alibaba to ensure supplier performance or a refund) next to his name on correspondence AND that he prominently displays his 12 year gold badge and his badge that shows that he has had site visits to comply with Alibaba's verification requirement. He PROMINENTLY displays these so he can lure people into his crime. He knew exactly what he was doing.

The fact remains:
1) Mr. Lin fraudulently took $2300 from me for an Antminer L3+ Litecoin Miner which (according to attached conversations) he said he would send immediately after recieveing the money but never did. 2) Mr. Lin never had the intention of sending this product and it is questionable whether he had the product to begin with in the first place as it is no longer showing on his page. Fortunately I was able to get screenshots of this as evidence (shown below) 3) Mr. Lin FRAUDULENTLY displayed badges intended to protect consumers on ALIBABA's platform so that he could commit his crime 4) Mr. Lin REFUSES to acknowledge and offer a SERVICE that he claims he had the ability to offer., if he was eligible to provide this service, would be guilty of breaching his Trade Assurance guarantee. 5) However according to the denials I received from Alibaba, since he is ineligible to provide the service, then he fraudulently used unauthorized ALIBABA supplier badges, to steal money from your customers. Equally as despicable. 6) Mr. Lin refuses to speak or to negotiate the shipment of my product or to provide me with a refund of the money I have already sent. 7) Alibaba is not adequately handling these requests given that these badges may be leaking from the inside of its own company.

Alibaba needs to root scammers like him out of their services or run the risk of being accused as complicit in the crime also.

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7:56 pm EDT

Alibaba the supplier on alibaba.

One of the supplier was trying to make a transaction to his bank directly instead of alibaba. The only reason is the commission of 8%. I denied his proposal and denied the transaction as well.
I think alibaba should penalize those suppliers. If you need anything details let me know of it and I will provide you the supplier details at any time.
Thank you.
Santosh Koirala
[protected]@gmail.com
5230 Cather Road, Springfield, VA
22151, USA.

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10:18 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Alibaba - your seller shenzhen mobileshop electronics co., ltd

I found Shenzhen Mobileshop Electronics Co., Ltd as your seller in Alibaba. I have been your buyer for a years. Leo the Manager of your Seller Shenzhen Mobileshop Co., Ltd STOLE my money. I sent him $290 and he did not send my items that I bought to him. It's your responsibility to return my money. He's SCAMMER! He ruined the reputation of your co.

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5:02 am EDT

Alibaba stainless steel

Company name: Foshan baodali Hardware Products Co., LTD (称佛山宝达利金属制品有限公司)
Director: 李公勋
Contact person: Yumi Xu or Baodali Ji
Tel:86-0510-[protected]
Skype:xu.yumi
whatsApp:+[protected]
Website: https://foshanbaodali.en.alibaba.com
Above company is a fraud. I paid to buy 201 stainless steel and they sent me Galavanized steel. I tried to contact them to return goods as well as compensation but I failed.
以上公司是欺诈。 我付了买201不锈钢,他们送了我的镀锌钢。 我试图联系他们退货和赔偿,但我失败了。

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9:38 pm EDT

Alibaba alibaba: yangzhou, jiangsu boots, freight paid but no goods.

Hi,
On 13th April 2017 I ordered Police Boot samples from Yangzhou, Jiangsu Boots.
I was told that Yanggzhou Jiangzu would send Boot samples and I would pay the freight.
They said the samples would be sent by UPS or DHL, I paid them for the freight as a friend of mine in China has some money of mine and he sent the money direct to them.
My friend ownes MORMAX Textiles.

It has now been three weeks and I have not recived the boot sample and I think this factory play games and scame some money from me.
When I send email to them it takes 5 days for them to reply.
In the first email the person name at bottom of email was Vola Jin, but every other emil get in reply never has name, every time I ask when I will get samples they say in one week.

The samples are for the POLICE and they wanted urgent.
I am lucky, Because at the same time i ordered two pair of samples from
E-STAR in Qingdao ( I find them but they are not on Alibaba )
E-STAR supply samples with in 4 days and I have showed the Police and they give me order for 10, 000 pair.

I find factories on Alibaba are cheats. I have been buy products from China for 30 years and never had problems until i use factory i find on Ailbaba.
Below is email copy from 13 April 2017, They never put name at end of message or emails.
It is now 8th May 2017 . I have been 24 days and I have not recived samples from Yangzhou Jiangsu. This is typical of suppliers on Alibaba.

I am so lucky I contact E-Star, the samples were hi quality and there service is better than any on Alibaba.

I will not use Alibaba in the future.
I have a contract to supply the PNG Government Police will all there needs.
I am also supplying the PNG Govermant with all there Needs for stationary and have a friend in Suzhou that is buying local and not useing Alibaba.

It is factories like Yangzhou Jiangsu Boots that are destroying Alibaba reputation. I have been ripped of and Scammed because I try Alibaba.

On Alibaba site : Yangzhou, Jiangsu Boots have no phone details, no address details and no post code details, Communication is bad.

BELOW is email factory send me below so you can see date etc, , , , , , , , , ,
Hi dear
Our sample is on the shipping, but the invoice may be late.
Please don't be worried

发自我的 iPhone

在 2017年4月13日,17:49,Roger Campbell 写道:

Yours truly: Roger Campbell

QC Solutions 1 Pty Ltd
8 / 160 Hartley Rd
Smeaton Grange
NSW Australia
mob [protected]
email: [protected]@outlook.com

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12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Alibaba baikal x11 150mh/s

You sent $462.00 USD to 刘 梦梦
YOUR NOTE TO 刘 梦梦
quote 150M, price is 390usd, shipping cost is 50usd by dhl, paypal fee 5% for total 22usd . so total is 462usd ken Mr [protected]:46 paypal account : [protected]@yahoo. com BAIKAL X11 150MH/s algorithm DASH Minerals Low-power X11 Shenzhen Heaven Technology Co., Ltd. heaventech. en. alibaba. com.

This was a pre-order Mr. Ken has not responded.

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1:21 am EDT

Alibaba Machinery

In August 2016, we have purchased machineries from
Henan Province Sanxing Machinery Co Ltd and was handled by Mr Bryant. We have paid the full amount before it was being shipped. When we received the items, there were many equipment that didn't fit. We notice that the specs of machine motors we ordered wasn't what was delivered too. Besides that one of the main component that operates the entire system wasn't working. We spoke to Bryant and told him about the specs of motors was wrong and that the conveyor system didn't work. He realized it was their mistake as they didn't done any testing before sending it out. He told us that they will resend it and after waiting for a month or more, what they send was just a plain metal box with opening (as attached)instead of a conveyor system. Right away we knew it won't work and no way too it will.

Therefore, we requested a refund for the few equipment (less than usd5k) that they are unable to deliver. Bryant admitted that all was their mistake and told me that he will speak to his boss regarding the refund as per our contract both parties signed. After tat, he started to give excuses and avoided contact till today.

Anyway, we just want to caution any foreign companies that intent to have dealings with them. Their 6years gold supplier should be stripped. Couldn't even deliver a correct equipment and told us that if they refunded us, they will not have profit.

We have contract, photos and screenshot text messages as proof anytime. Bryant, please be a gentlemen enough to response to mistakes you have made. Thank you.

https://hnssxjx.en.alibaba.com/

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2:19 am EDT

Alibaba Roller shutters

I have a business in australia and purchased aluminium roller shutters from a company that advertises on alibaba called wujiang aojia metal work co. , ltd. And there roller shutters are rubbish and do not close properly.
They will not refund money or replace faulty products and freight charges at there cost.
The export manager bao anshely just blames me for choosing wrong product and refuses to take responsibility for faulty shutters.

They are a chinese company with factory in wujiang, suzhou, china.

Be warned his roller shutters are faulty and do not work correctly. He promise back up service but does not deliver. I put his shutters in the bin.

Website is - http://ajdoor. En. Alibaba. com

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5:50 am EST

Alibaba Vx670 pos terminal

Everyone should be very careful when buying anything from this fake company in China, I paid for the Vx670 POS terminal for around $210 and some extra costs for the cable around$20 but both the POS the cable nothing has ever worked and that was a total loss and scam for our company.

To ship the parcel was a long hitted chatted exchanging hot words with them after making the payment Ms. Wend Wang told me that the name i have used to make the payment with Western Union the person was already out of the city and this could take another week and after discussing this out she told me that she will find a way how to convince that boss to pick up the payment and make shipment.

At first she sent to me a DHL express tracking number which wasn't valid and then after 3-4days she sent me a new valid tracking number with DHL and wait for the parcel to arrive then paid duty which was around $40% inclusive of VAT 18%. Totally we lost around $350 just making a mistake to buy from them scammers.

The machine seems to be refurbished and the screws at the back opened but without tampered
https://seesend.en.alibaba.com/

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6:58 am EST

Alibaba they cancelled my order

I made an order on Alibaba website in early January and didn't receive anything yet. I tried to contact Alibaba many times but they did not reply. Yesterday I finally got a message from them stating that they were not able to deliver my order and refund was promised.
I want to know what happened and when will I get my money back but they continue to ignore me and I have absolutely no idea how to reach them. Alibaba is a terrible store, I would not recommend it to anyone.
I often buy things online and I never had problems with contacting customer service!
Next time I'll read the reviews. Better stay away from Alibaba, they are really bad!

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11:13 pm EST

Alibaba Yousuf bader fraud

This person big fraud name Yousuf Badrar company name Saify Emporium / Bm Trader he has eat my money for kaftans i was ordered 100pcs total amount i have sent it 4500$ by Western union date 5 January 2017 kindly please do not sent money and do not do business this person her western union information.

First name Yousuf
Last name Badar
City Karachi
Country PAkistan

First name Noruddin
Last name Abbas
City KArachi
Country Pakistan

First name Sakina
Last name Badar
City Karachi
Country Pakistan

PLEASE PLEASE DO NOT DO BUSINESS I HAVE ALREADY COMPLAINTS SO MANY OTHER WEBSITE.

THANKS.

Ahmad muheisen
USA

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Update by Ahmad Muheisen USA
Jan 26, 2017 11:20 pm EST

This person Yousuf Bader / Mustafa Murtaza Big Scammers Both person doing online fraud in Alibaba.com company website

https://saifyemporium53.trustpass.alibaba.com/

PLEASE DO NOT DO BUSINESS AND DONT SENT ANY MONEY THOSE PERSON SEE BELOW WESTERN UNION AND MONEY GRAMS INFORMATIONS.

First name Yousuf
Last name Badar
City Karachi
Country PAkistan

First name Noruddin
Last name Abbas
City Karachi
Country Pakistan

First name Sakina
Last name Badar
City Karachi
Country Pakistan

PLEASE PLEASE DO NOT DO BUSINESS I HAVE ALREADY COMPLAINTS SO MANY OTHER WEBSITE.

THANKS.

Ahmad muheisen
USA

Update by Ahmad Muheisen USA
Jan 26, 2017 11:35 pm EST

We have so many complaint this person Fraud Mustafa Murtaza [protected]

companies name ( Bm trader, Saify Emporium, Murtaza Glass works )

I was sent money this person 20 days ago 3800$ by Western union for kaftans abayas order 70pc he promise me he will delivery before 10 days but still not received my packages.

I have complaint so many other websites please do not do business this scammers.

See below western union information.

First name Murtaza
Last name Murtaza
City Karachi
Country Pakistan

First name Yasmeen
Last name Murtaza
City Karachi
Country Pakistan

PLEASE PLEASE DO NOT DO BUSINESS I HAVE ALREADY COMPLAINTS SO MANY OTHER WEBSITE.

THANKS.

Ahmad muheisen
USA

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Update by Ahmad Muheisen USA
Jan 26, 2017 11:47 pm EST

Please please dont do business this scammer yousuf badar

Mobile number [protected]

National identification number 42101-[protected]

Dont sent your money this scammer please please he eat my money 4500$ dont do business this ###.

First name yousuf
Last name badar
City karachi
Country pakistan

First name noruddin
Last name abbas
City karachi
Country pakistan

First name sakina
Last name badar
City karachi
Country pakistan

Please please do not do business i have already complaints so many other website.

Thanks.

Ahmad muheisen
Usa

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Mrs Hauwa
, GB
Aug 28, 2018 7:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This person with this name on Alibaba has done away with my money too and i have proff of my western union money transfer to him for 2yrs now i have not seen my money nor the products i ordered if there is anyone that can help please.
this is the name he gave me to send money and his other contact details
Nooruddin Abbas   infosale.Saifyemporium@gmail.com Cell # [protected] Whatsapps & viber # [protected] Landline# [protected].
Many thanks.

M
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Mustafa Murtaza
, US
Jun 11, 2017 6:27 pm EDT

Mr. Ahmed,

DO you have any Proof of western Union, Payment of 3800$ & 4500$ with the Name of these Person,

Please show us your proof, after then we will help you,

Or If you dont have any proof, Your complain is Fake,

Awaiting for your reply,
Thanks
Mustafa Murtaza

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8:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Alibaba burhani trade - scam

Mrs. Zahra aamir:
This is a legal notification
That I have not received the merchandise that was paid in full september 2nd 2016 that you mrs. Zahra aamir and burhani trade said it will take 2 weeks to deliver.
Many times you have come up with other excuses and on our last conversation you assure me that you will be shipping my order on november 11. Today is november 27th/2016 and I have not received anything.
There is no shipment and no tracking number. I have paid in full this order via western union a payment was made on 9/2/2016 with a confirmation #[protected] for a total of $387.00 us dollars paid to mrs. Zahra aamir directly for samples that were supposed to be shipped within two weeks by burhami trade.
I demand a full execution of the shipment today or a return of my funds today via western union or else I will be notifying alibaba that burhani trade and mrs. Zahra aamir are in default I will notify all usa firms that burhani trade is an un-trusted company - do not do business with them.
I will be filling a complaint with the ftc (federal trade commission) to prevent anyone in usa to make any trade agreement with you.
Here I am notifying you that you have 3 days to solve this issue starting today 11/27/2016.
You need to make a full refund or send the total order

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6:39 am EDT
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Alibaba plastic bags from alibaba

We ordered 50, 000 plastic bags from this company via Alibaba. They were ordered in May and supposed to ship in June. Then Auspicious said they needed more time because they would have to change the manufacturing process. We suspected this was a lie as there was nothing special about our bags. We agreed til the end of July and then still never came. We filed a claim with Alibaba in August and continue to try to get our money back but there is no luck. Alibaba keeps asking for more information every three days. They know it is a fraud. But they continue to delay the process because they do not want to give the refund. It is really bad. Do not buy from Auspicious and no not expect Alibaba to refund your money. It is a really bad situation. I doubt alibaba ever refunds money.

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12:52 pm EDT
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Alibaba bought - or tried to - buy a watch... that worked.

Do yourself a favor and not buy from this company anything you don't mind loosing your money for trying!
Thought I bought a working watch - august 28th - didn't receive it by promised date - although they state if not received by promised date money back... Finally got it after buyer protection ran out - from turkey - watch damaged severely wrote them - "they not understand" "?You no got watch ? Says delivered!" broken ! "unusual - not understand" - - make complaint - they send me e-mails you can't reply to - want video's - did that - "you still say you not get package ?" - - no watch broken - - now almost 2 months after demanding a refund - - no give refund - send back on loose money... ?Who pays the postage ? Me ? Why is this my problem - - so... Like I say do not deal with this company unless you want lot's of frustration and loose your money - - and trying to have them understand ?! They play "not understand friend"... Be ware - be wise...

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11:41 am EDT
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Alibaba identity theft scam

Alibaba is asking for enough personal financial information that they could easily steal my identity or access our nonprofit's bank accounts.

I was trying to purchase awards for our nonprofit's volunteers. I purchased samples without problems. After approving the samples yesterday, I paid nearly $1, 000 for the actual awards. My credit card company notified me of the sale going through. Today, Alibaba said my transaction was cancelled and that if I wanted to continue with the sale I would have to send them a copy of my drivers license and my social security number. Or, I could send them a copy of my nonprofit's registration and copies of bank statements. All of this for a simple transaction that was APPROVED by my bank.

BEWARE of this SCAM!

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12:12 am EDT
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Alibaba I encountered a trade dispute when trading with a gold supplier offline of Alibaba. Goods received are not what I ordered

I bought a steel pipe shipments from suppliers Sino Metal Material Co., Ltd. (https://liyuanda.en.alibaba.com/) Gold Supplier of Alibaba .. But what I get is a steel pipe poor quality: leaks, Stainless, pitted surface and mixing impurities .. inside steel pipe. We conducted negotiations with Sino Metal Material Co., Ltd., they have given price $ 150/ton compensation for me. But it is only half in my loss. I did complain to the Alibaba and provide all the proof of quality as well as my agreement and suppliers. But at that Sino Metal Material Co., Ltd. launched a very low level of compensation compared with the original, only $ 50 / ton. I pointed out the damage and sincere resolve but do not understand why Alibaba agree that compensation levels and closed my complaint ?.
According to international practice, when there is a dispute vendors like Alibaba commercial service shall have temporarily closed the supply of goods is subject to a claim and issued a warning to buyers, but sellers still normal operation and can scam more buyer in the world.
I have continued feedback and is a waiting the verdict from Alibaba and hope reasonable solution for all

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Alibaba Customer Reviews Overview

Alibaba.com is a leading online marketplace that connects buyers and sellers from all over the world. With a wide range of products and services available, Alibaba has become a popular choice for businesses looking to source products from overseas suppliers.

One of the biggest advantages of using Alibaba is the vast selection of products available. From electronics to clothing to home goods, there is something for everyone on the site. Additionally, the platform offers a variety of tools and resources to help buyers and sellers connect and conduct business efficiently.

Another positive aspect of Alibaba is the competitive pricing. With so many suppliers competing for business, prices are often lower than what can be found elsewhere. This makes Alibaba a great option for businesses looking to save money on their sourcing needs.

Overall, Alibaba has received positive reviews from users who appreciate the platform's ease of use, vast selection of products, and competitive pricing. While there have been some concerns raised about the quality of products and the reliability of suppliers, these issues are not unique to Alibaba and can be mitigated by doing proper research and due diligence before making a purchase.

Alibaba In-depth Review

Overview: Alibaba is a leading online marketplace that connects buyers and sellers from around the world. With its extensive range of products and services, Alibaba has become a trusted platform for businesses and individuals alike. The company was founded in 1999 by Jack Ma and has since grown to become one of the largest e-commerce companies globally.

Product Range: Alibaba offers a wide range of product categories, catering to various industries and consumer needs. From electronics and fashion to home goods and machinery, there is a diverse selection of products available. The quality and variety of products offered on Alibaba are generally commendable, with numerous options to choose from. The platform also provides access to a vast network of brands and suppliers, ensuring a competitive marketplace.

User Experience: Navigating through Alibaba's website is relatively easy and user-friendly. The intuitive interface allows users to search for products efficiently and filter results based on their preferences. The search functionality is robust, providing accurate and relevant results. Overall, the shopping experience on Alibaba is smooth and hassle-free.

Pricing and Value: Alibaba offers competitive pricing for its products, making it an attractive option for buyers. The pricing structure is transparent, allowing users to compare prices and make informed decisions. In terms of value for money, Alibaba provides a wide range of products at reasonable prices, ensuring that customers get the most out of their purchases. When compared to competitors, Alibaba often offers better deals and discounts.

Supplier Verification: Alibaba has a comprehensive supplier verification process in place to ensure the reliability and trustworthiness of its suppliers. This process includes checks on business licenses, certifications, and product quality. Customer reviews and ratings further contribute to the evaluation of suppliers, providing insights into their performance and customer satisfaction. Overall, Alibaba strives to maintain a high standard of supplier verification.

Customer Support: Alibaba offers reliable customer support services to assist users with their queries and concerns. The customer support team is responsive and effective in addressing issues promptly. Communication channels such as live chat, email, and phone support are available, ensuring that users can reach out for assistance conveniently. Response times are generally satisfactory, enhancing the overall customer support experience.

Shipping and Delivery: Alibaba provides various shipping options and delivery times to cater to different needs. The platform collaborates with reputable logistics partners to ensure reliable and efficient shipping. While delivery times may vary depending on the location and product, Alibaba strives to meet customer expectations. It is important to note that additional costs or customs-related issues may arise, depending on the destination and product type.

Payment Options: Alibaba accepts a wide range of payment methods, including credit cards, bank transfers, and online payment platforms. The security and reliability of payment transactions are prioritized, ensuring that users' financial information is protected. While there may be additional fees or charges associated with certain payment methods, Alibaba offers flexibility and convenience in terms of payment options.

Trustworthiness and Security: Alibaba prioritizes the security of user data and has implemented robust measures to protect personal information. The company has a strong reputation in the industry, known for its commitment to customer satisfaction and trustworthiness. While no major security breaches or fraud incidents have been reported, users are advised to exercise caution and follow best practices when engaging in transactions on the platform.

Overall Rating: Alibaba's key strengths lie in its extensive product range, competitive pricing, and reliable supplier verification process. The platform offers a user-friendly experience and provides excellent customer support. While there may be occasional challenges with shipping and additional costs, Alibaba remains a trustworthy and secure option for online shopping. Considering its strong reputation and value for money, Alibaba is highly recommended for users looking for a wide range of products and reliable suppliers.

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Contact Alibaba customer service

Phone numbers

+86 571 8502 2088 +852 2215 5100 More phone numbers

Website

www.alibaba.com

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