Unorganized Store
I would not recommend...
I went in with a wedding party and we all got sized and placed our orders, a few days later they call and tell me they lost my size and that I have to come back in and get re-sized because the girl didn't write it down.
Then 2 months later when I am to be picking up my dress they call and tell me they ordered the wrong style dress and that it will now not be in for another 2 months, cutting it very close to the day of the wedding.
There is no excuse for losing my sizing and ordering the wrong dress...that's your main job.
I was finally called to come pick the dress up which I did. When I got home to try it on it didn't look how I remembered so I emailed the other bridesmaids and it turns out that they gave me THE WRONG DRESS STYLE. They called the bride to tell her and she called me and said they were going to call me...I never received a call. I called them and found out they had my number wrong (even though I had been called by them previously) I now have to make a 4th trip to the store to get the correct dress. Lets hope I don't need alterations as the wedding is next month and that doesn't leave much time. For all these screw ups they have not refunded a portion of my money or offered anything for the multiple inconveniences I went through. I will be sure to tell everyone I know to use a different bridal store. (This was the McKnight Rd store in the North Hills)
Abysmal...
after working for Alfred Angelo for a short time, i can verify that the complaints here are warranted and very accurate. i was hired in February, along with a large group of women. the training was practically non-existent. i've worked in high end retail for nearly 10 years, and i've never felt so unsure of myself and uncomfortable relaying information to customers. i like to be able to feel confident in what i'm selling to a customer- that all the information i'm giving them is true and without exceptions. the training i received didn't include the fine details, and i felt as if i looked completely incompetent, having to constantly refer to a manager for answers... and after asking the manager, having her snap at me for not being able to answer the questions myself. Kim Benny was our district manager, and she is as unpleasant as the previous reviews indicate. she tries to be intimidating to her pion employees, frequently reminding us that if we don't SELL SELL SELL, we will be quickly and easily replaced. the constant threat of being fired for not meeting sales goals certainly did not make for high overall employee morale. in fact, i often had migraines and nightmares about work, and felt anxiety the moment i entered the parking lot. after finally getting on a roll with my sales, i was soon reminded that the "amazing" commission i would make would not be added to my paycheck until after the item came into the store and was picked up by the customer, which often takes 3-6 months. i was hired in February, worked the "busy" season, and by the time July rolled around, things had slowed down. anyone who has worked retail for any amount of time knows that summer is the slow season. if you are a summer bride, your gown was most likely purchased earlier in the year, and not as many brides have fall and winter weddings. so of COURSE sales were down. instead of understanding the concept of the "retail summer slump", the employees were being blamed for poor sales. we were asked to push the sales harder, and to call brides (whether they purchased that day or not) 3 times in 14 days, to ask if they'd like to come back for another appointment. now, if i was a bride and i'd just emptied my bank account on a $1500 dress, and my stylist called me back a few days later asking to come in soon and perhaps purchase that $300 veil i just couldn't afford, i'd probably tell her to F right off. and in many cases, that's exactly what the brides told me to do. i felt ridiculously uncomfortable, calling people 3 times in 14 days...it felt like harassment. after sales didn't pick up, the entire staff was informed via phone that we were ALL being laid off. that sales were so bad, there was not enough money to keep the store staffed. that seemed ridiculous to me, considering what a large company Alfred Angelo is. and with that, the commission we had all earned did not go on our final paycheck. so therefore, when we actually WERE having great sales earlier in the season, all the commission we earned was moot, as those dresses were still on order and had not yet been shipped to the store or picked up by the customer. it seems to me that being fired at that time was a strategic move on the part of the company. they got to pocket the approx $800+ commission earned per employee.
while Alfred Angelo does have some beautiful wedding and bridesmaid dresses, i cannot in good faith tell recently engaged friends and family to shop there. not only was my experience working there abysmal, the way i told to treat customers (i.e.- like walking $ signs...no literally, i was told think this way) is disgusting and goes against my personal beliefs.
after working for Alfred Angelo for a short time, i can verify that the complaints here are warranted and very accurate. i was hired in February, along with a large group of women. the training was practically non-existent. i've worked in high end retail for nearly 10 years, and i've never felt so unsure of myself and uncomfortable relaying information to customers. i like to be able to feel confident in what i'm selling to a customer- that all the information i'm giving them is true and without exceptions. the training i received didn't include the fine details, and i felt as if i looked completely incompetent, having to constantly refer to a manager for answers... and after asking the manager, having her snap at me for not being able to answer the questions myself. Kim Benny was our district manager, and she is as unpleasant as the previous reviews indicate. she tries to be intimidating to her pion employees, frequently reminding us that if we don't SELL SELL SELL, we will be quickly and easily replaced. the constant threat of being fired for not meeting sales goals certainly did not make for high overall employee morale. in fact, i often had migraines and nightmares about work, and felt anxiety the moment i entered the parking lot. after finally getting on a roll with my sales, i was soon reminded that the "amazing" commission i would make would not be added to my paycheck until after the item came into the store and was picked up by the customer, which often takes 3-6 months. i was hired in February, worked the "busy" season, and by the time July rolled around, things had slowed down. anyone who has worked retail for any amount of time knows that summer is the slow season. if you are a summer bride, your gown was most likely purchased earlier in the year, and not as many brides have fall and winter weddings. so of COURSE sales were down. instead of understanding the concept of the "retail summer slump", the employees were being blamed for poor sales. we were asked to push the sales harder, and to call brides (whether they purchased that day or not) 3 times in 14 days, to ask if they'd like to come back for another appointment. now, if i was a bride and i'd just emptied my bank account on a $1500 dress, and my stylist called me back a few days later asking to come in soon and perhaps purchase that $300 veil i just couldn't afford, i'd probably tell her to F right off. and in many cases, that's exactly what the brides told me to do. i felt ridiculously uncomfortable, calling people 3 times in 14 days...it felt like harassment. after sales didn't pick up, the entire staff was informed via phone that we were ALL being laid off. that sales were so bad, there was not enough money to keep the store staffed. that seemed ridiculous to me, considering what a large company Alfred Angelo is. and with that, the commission we had all earned did not go on our final paycheck. so therefore, when we actually WERE having great sales earlier in the season, all the commission we earned was moot, as those dresses were still on order and had not yet been shipped to the store or picked up by the customer. it seems to me that being fired at that time was a strategic move on the part of the company. they got to pocket the approx $800+ commission earned per employee.
while Alfred Angelo does have some beautiful wedding and bridesmaid dresses, i cannot in good faith tell recently engaged friends and family to shop there. not only was my experience working there abysmal, the way i told to treat customers (i.e.- like walking $ signs...no literally, i was told think this way) is disgusting and goes against my personal beliefs.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dress
I ordered a bridesmade dress for my sister-in-law wedding and did not receive the same dress I tried on. I called in once I tried the dress on and explain to the young lady what was wrong with the dress. The material for the straps was torn up unable to use, the bust area was not fitted correctly and the dress was at least 4 inches longer than it should have been seeming I am 5'5. The hook to snap the dress together was a string and once unhooked you can not find away to hook it back up. The under arm area was disportioned because one side was higher than the other. When called to speak to a manager she gave me little to no option. I work 9-5 the seemtress is only there on Tuesdays and Fridays so I was basically SOL. The wedding is in a week in a half. I have to 54.50 to get the dress hemmed by someone else and who knows about the regular dress. A partial refund to compensate for the errors of the dress nor any other solution. Very unsatisfied customer. Will tell everyone to never purchase a dress from this company.
I meant to say nothing was offered to fix the problem. I had to pay 54.50 to get the dress taken up 4 inches and that not even to say what it will cost to fix the rest. Very upset so I had to add a comment to fix the errors. Please do not support this business. If I have to go to every bridal expo they are at in my area to assure they do not get the business I will. Dresses are very expensive to say you are only wearing them probably once to get screwed over.
The complaint has been investigated and resolved to the customer’s satisfaction.
Customer Service
I have been calling corporate since my dress drama started on 8/23/12 and have sent out numerous emails. Apparently a customer calling to complain about how their associates lie and mislead customers in order to make a sale does not warrant an immediate call back! How do they expect their stores to display proper customer service if their corporate offices don't set a good example! It's no wonder reviews about their stores are more negative than positive!
I ordered my dress in February for a wedding in May. I was told my dress was being shipped mid March. It is now the end of April and I still have no dress. They keep saying it is being shipped overnight on various dates yet still no package. Today I am told that it was supposed to ship on April 22nd but they never got approval for the overnight shipping so it is just sitting at the distributor. It still needs to go to the store and Glen Burnie and then they are supposed to Overnight it to me since I live over 2 hours away. I would never reccomend anyone to use Alfred Angelo at all. It is a nightmare
quality, customer service
Went to purchase a bridesmaid dress and had it express shipped to the store. Took my daughter to the store when it arrived and she tried it on. The dress was ordered a size smaller than it should have been. It was a sleeveless dress that fit her fine around the top, the problem was with the bottom, it was too tight. Went back to see the seamstress for the...
Read full review of Alfred Angelo and 1 commentInferior workmanship/bad product
I purchased an "Alfred Angelo" mother-of-the-bride outfit from this company. The outfit consisted of pants, top and jacket. I went to a professional seamstress to get my measurements for them. When I received the outfit, it was crammed into a plastic mailing bag. When I tried it on, the pants only came up to just below my butt crack and were about 2 inches too short. The top didn't fit either. I contacted Lisa asking for my money back. She begged to allow "them" to redo the pants. I agreed only if she would remake the top also. It was poor material and poor workmanship, but I figured that
I wouldn't be getting my money back from them, so I might as well just get what I can.
THIS IS NOT ABOUT ALFRED ANGELO! IT IS ABOUT BEST DRESS PRICE.COM
A Large Mess
Hi Ms.Katie, I was a customer at the Glen Burnie Store.I purschased my Wedding Gown which was too big and I had to take my dress to another place for alterations.My dress was ordered way to big and now I dont get the actual look of the dress.There was also 6 Bridesmaids dresses and 2 Mother of the Bride and 1 Grandmother of the Bride Outfits purchased, Out...
Read full review of Alfred Angelo and 4 commentsDM is horrible, service is non-existant
I saw so many complaints in other locations with this company before going there, and they were all right! I went to the DeWitt (Syracuse, NY) locations and as many have already complained, the DM is HORRIBLE. I knew that her first name was Kim and through other postings I learned her last name to be "Benny." Kim Benny is by far the worst DM I've ever dealt...
Read full review of Alfred AngeloQuality of merchandise
The QUALITY of their merchandise is terrible! The dress I purchased for my daughter's wedding had a nylon zipper, which split open when I brought the dress home (nylon zippers are notorious for doing this). The dress was actually too big, so it wasn't a matter of size. I brought the dress back to the store, they said I had to make an appointment when the...
Read full review of Alfred Angelo and 3 commentsThey dont know where my wedding dress is
I bought 2 dresses R2100 and R2080 from that store on 3/18/2010. I was told I would get the dresses by 5/8/2010 because I was buying straight from the warehouse (there were 3 in my size: 8 and color: white when I bought them) and also because my wedding is overseas and I won't be in the US in June so I needed the dresses by May. The sales rep told me that's what will be done. We'll order from the warehouse and you'll get them first week of May.
To my disappointment, turns out the sales rep (Karla Epps) did not enter all this information in the system. I happen to pass by the store mid April to check on the status of the dresses, and they told me the dresses would arrive end of June and that's where this whole mess begins.
The store manager (Margo Rupp) hasnt been helpful at all. She tells me she is going to follow up and call me on certain days and she never does. I have to keep emailing her and calling her twice a week to get the latest updates on the dresses.
Moreover, I was told on 4/29 that the shorter dress R2080 shipped that day and should arrive in a week. Now she tells me, the dress will arrive May 22nd and they have no clue when the R2100 is going to arrive because rather than buying from the warehouse like I had asked, they ordered a dress to be made. So as you see, till now I have no wedding dress for my wedding. I stopped looking when I bought them from your company on 3/18 and now I am being screwed and have no dress.
They keep telling me they will check on the status of the dress and call me, but they never do. I always have to call them days later and ask them where are the dresses.
I asked for the District Manager's phone number and name but I was given a false number [protected] that is always busy and no name. This is my first and last time working with Alfred Angelo and it's been an awful experience thus far and no one seems to care to fix the issue. I would not recommend anyone to do business with them. I am surprised they are still in business with all the complaints I have read thus far (too bad I didnt check for complaints before buying the dresses there).
The complaint has been investigated and resolved to the customer’s satisfaction.
My wedding is sept 18, 2010. I still don't have my dress and they don't know where it is. it will be too long, and i paid rush also. of course for extra money i can rush a hem job. that is if it fits! i have had to plan a wedding without seeing the dress. I am freaking out.,
I ordered a dress on Feb. 6. I was measured at a 10, which was shocking because I'm normally a 4-6, but I figured they must run small and the lady knew better than me. Well, I should have checked my own measurements because when I received my dress, it was (is) way too big. I look like I'm wearing a very pretty sack. Anyhow, to have it altered is 60+ dollars. I thought maybe I was just being fussy but just spoke to the other bridesmaids and 3 others are huge too! This can't be a coincidence! Not only that, but we all paid for RUSH and recieved them 9 weeks after ordering. Normally dresses take 10 weeks. BAD BUSINESS. THESE PEOPLE ARE TAKING ADVANTAGE OF THE BRIDE TO BE AND SHOULD BE HELD ACCOUNTABLE. Did I mention the dress was 200.00? Style 7104.
Horrible Ethics
PLEASE DO NOT BUY FROM THIS COMPANY. The dresses are beautiful and affordable but working with this company has been a NIGHTMARE. I was told by a sales associate that my dress was paid for before I agreed to the astronomical alteration fee of $400. Thinking that my dress was paid in full by my mother, I was able to afford the alterations. Otherwise, I...
Read full review of Alfred Angelo and 1 commentPLEASE DON&T EVER GO HERE, ITS BAD!
I have been in retailing & management for decades & have NEVER EVER heard of such non existent customer service as you will find at Alfred Angelo! It was the 4th time that I asked for a samples of the bridesmaids dresses before I ever got the correct one! Six weeks & hundreds of dollars later! Dresses in clover, given celedon 3 times! District Manager, Kim Benny, was standing there the whole time as I asked the manager, Annie how this could possible happen. Benny promised to phone on Wednesday ... that was five + weeks ago, no call. Left her messages, no call. I have called corporate in Florida 3 times & ... no one returns calls! THEY TAKE YOUR MONEY & FLIP YOU OFF LEAVING YOU WITH A CRAPPY PRODUCT FROM CHINA OR EVEN NOTHING! The mother of the groom had her dress ordered by the staff 3 sizes to small. $300 later & she nothing to wear! (On the "contract" that is the customer's fault too. It has been 3 weeks since that mistake & guess what? NO ONE CALLS BACK!
The complaint has been investigated and resolved to the customer’s satisfaction.
I wish I had seen this before I purchased my mother of the bride dress. It was promised for a certain day and came in 6 days later. When I called the day after it was supposed to come in, I was told the top was in, but the pants weren't. When I said I hadn't ordered pants, the clerk said, "whatever." I panicked and bought another dress at Nordstrom's where everybody was very polite. AA refused to give me a refund. The District Mangaer was supposed to call me but never did. A month after the wedding, they sent me the dress I had never picked up. When I went to the store in North Attleboro, Massachusetts, the manager told me" well we didn't charge you." She meant they didn't charge me for shipping the dress to me a month after the wedding! Once they have your money, they don't care. By the way, the bridesmaids' dresses were ordered at 3 different David's Bridal locations and all came in weeks before my dress even though they were ordered at the same time or later. Do not go to Alfred Angelo.
You don't know how happy we (previous) Alfred Angelo employees are to see these complaints! Kim Benny is the absolute worst DM ever. She calls and screams and cusses the employees out. She has run off so many good employees, its ridiculous! In my many years of employment, I've never encountered such a demanding, unprofessional, rude, obnoxious boss. She rules her stores with fear and intimidation and we were constantly reminded how disposable we all were. Of the original 12 employees, the last just gave her notice in a 3 month period. Unfortunately, upper management must support this. Our manager went over her head to complain about Kim and Kim's boss just said" I suggest if you don't want to deal with Kim, you quit". The girl who took over would stay until 9 and 10 pm learning the ropes and the associates all pitched in together to keep the store running. What thanks did we get? NONE. We got screamed at, babysat, told how useless we all were. Until finally, we all couldn't take it anymore. Annie, Geoffrey and the rest of them are just as bad as Kim.. they just scurry around like Kim's flunkies. It's really quite sad because Alfred Angelo has the potential to be a good company, they just need to get rid of the hillbillies running the show and get some professionals in there to treat employees and customers with respect and value.
I have also have problems with the DM, Kim. Although I dealt with her at their new location in Syracuse, NY. You'd think that if you are running a new store, then you'd want to make it right so that you could benefit from added business but she is clearly too dumb to think like that. She is a [censor] and I refused to buy my dress from them, as she was not able to handle my issues. Old age isn't an excuse to forget to call someone back or fix their issue in a timely manner, KIM! Alfred Angelo needs to do their homework and fire her so that they won't lose anymore business.
Sorry about that folks! I copied and pasted this comment from a different complaint just to get it to the right store and forgot to change the last line. Opps! The store I worked at was McKnight Road in Pittsburgh.
Sorry for posting this twice but now I am at liberty to say what store I worked at.
After working as a subcontracted seamstress for Alfred Angelo, I have seen a number of outrageously priced alterations.Let me clear up one thing about the cost of alterations. Alfred Angelo takes 40% of the total right off the bat. 10% then goes to the contract seamstress who writes out the checks to the subcontract seamstresses ( the ones that actually do the work). Now, those subcontract seamstress get the remaining 50%. It is their job to do the alterations, store the gown until the fittings, pay the homeowners insurance to protect your gown, steam the gown, pay for the upkeep of the machines, purchase the thread and other notions needed.
As far as alterations go in general one comes to mind of a little chubby 8 year old flower girl. They ordered her a size 16 just to get the waist and chest measurements right. They told the mother of the bride when it came in we would cut it down to fit. What they didn't tell her was the alterations would run well over $150. The mother of the bride had paid about that much for the gown! This same mother of the bride brought in a junior bridesmaid. Her dress just didn't hang right. When I opened it up, I found that it wasn't put together right. Her alterations were well over $100. I felt so bad for this mother of the bride that I took it upon myself to take the top apart and put it together right and not charge her. And where alterations were really needed... on the bridal gown... the manager of the store told the bride that all she needed was hooks put over the zipper to get the flap to close on the zipper. It was SO tight that honestly, I don't think it would have help for the ride to the church. I let that dress out an inch up and down the sides. While I am on the subject. When I first met with the junior bridesmaid, flower girl, bride and mom, they were furious with me because I kept leaving and coming back to them. They complained to the assistant manager that the MANAGER had made the appointment for all of them. When I heard that, I pulled out the appointment book. Their name was no where to be found. AThere were times when I had a second fitting scheduled and find out that someone scheduled a bridal first fitting too! I was allotted 30 minutes to check the second fitting and pin more if needed, pin the bodice of the first fitting bride, pin a hem and bustle the gown. FOLKS! This is impossible! There was even one time that I was scheduled a second fitting, then the store scheduled on the same page, a first, and had an associate tell someone that just walked in that I could do her bridal fitting all in the same 1/2 hour. I was told by the contract seamstress that I was just to move quicker. I could move quicker but then you don't get a very good fit. I am what some people call a Master Seamstress and take pride in my work.
On another note, I had a bride come in with her gown and shoes that she had picked out for her wedding. The gown was the right length all but for one place that the hem went up 4" for about 8" across the hem line. I asked the Geoffrey, the assistant manager what to do and he asked me to drop the hem. I did at the cost to the store. I was later told by Annie, the manager that the proper way to handle this was to tell the bride to get lower heels and then charge her for the hem! By the way, it was like pulling teeth to get the store to pay me for that hem. The excuses were unreal. In the end, I had to threaten to go to the magistrate to get $30 off of them.
I have read on here customers saying how the store never took responsibility for a mistake. Let me tell you the store is NEVER at fault! At the beginning of the season I was told NOT to contact my customers personally. That was until something got forgotten that I asked them to call about. All of a sudden, it was my fault for not contacting the customer myself.
You know I could go on and on with the behind the scenes things that go on but I think I said enough... you decide. Oh and by the way, this isn't even the Alfred Angelo store that I work from.
I used to work at this store, and can tell you that Kim Benny is the most verbally abusive boss I have ever encountered. The managers refuse to take calls, then give the employees incorrect information to give the employees, then deny they ever provided that info to the employee.
Also, they allow employees to take commissions from other employees. If you helped someone find a dress, and allowed someone else to ring them out, that person would get the commission! Don't even think about complaining about it either.
Oh, and they demand you make coffee and lunch runs for them, but refuse to pay mileage.
Also, I've seen employees put in the wrong sizes for the customers because they "don't believe" the customer when they give them their sizing, or think the customer was "sucking it in" when they did measurements.
This was honestly the worst place I've ever worked, and the customer service is just as terrible as everyone is saying. I had actually been pulled away from helping customers to do something menial, like collapsing boxes, or shipping dresses, which could wait, instead of actually helping the customer!
This is truly a horrible place, and I'd never waste my money on one of their poorly-made dresses.
They ordered my junior bridesmaid an adult 12 instead of childs 12 they promised the dress a month ahead it's now 2 weeks b4 and store manager Annie refuses to speak to me! The dress still needs altered and shoes dyed! I promise future brides Annie won't give u a problem because after my attorney is done with her she will NEVER want to work in retail again! Also have reported them to the BBB!
I am in total agreement. I had a horrible experience there - they simply refused to help us, even after we made an appointment for a fitting and had already purchased a dress. If you can believe it, one of the older women who works there actually shook her fist and honked at my friend as she was driving into the parking lot! The most poorly run business I have ever seen in my life. I have already convinced 4 other brides not to go there for their dresses.
I have had problems with Kim Benny as well. I have had a horrible experience with this company. I have filed complaints with my state. I am telling everyone I know to tell everyone they know not to go to Alfred Angelo. I have never been treated so badly before. I have enough stress with this whole wedding thing. I don't need this.
The worst Customer Service
The girls that work there are super RUDE! they expect you to carry 1000 dresses...they talk down to ppl~ and offer you no help !
I walked out of that store, left the dresses in the dressing room!
Don't ever go there...even though is far take the time and go to the one in coral gables... walk ins are more than welcome and even if you don't have an appointment with them ...they still offer you help!
The complaint has been investigated and resolved to the customer’s satisfaction.
Terrible service
Alfred Angelo is the worst. I thought Davids Bridal was bad but Alfred Angelo takes the cake. I went in Jan. and picked my dress at a good price i finally received my dress in late May. My wedding is in June. My bridesmaid had the same problem. Then we have to hem our dresses because they make them too long. So theie seam stress Mary was cool at first but then they started to forget what i wanted and i had to keep going back on Mondays to pick things up. One of my bridesmaid was told they never recieved the sash to make a bow which is their fault because i paid and saw them attach it to the dress and she paid for the dress to be steamed and pressed and that didnt get done either now she has to go back next monday and pick up the dress and the wedding is that same week.
If you have an appointment time dont think you will be seen at that time. They take for ever to call you. You end up waiting for hours. Make sure you have nothing to do that day!
Overall the service was horrible. I do not recommended this place at all!.
The complaint has been investigated and resolved to the customer’s satisfaction.
My daugther felt in love with one of your wedding dresses so we wanted to get it for her. We went to the store located in Sunrise Florida and because of the time frame did not research this store. When you go to try their dresses they will do and say whatever you want to hear in order to make the sale and after you give them your money the nightmare begins. We got the wedding dress one week before the wedding, have to reorder the bridesmaid dresses because they order the wrong dresses and got the dresses a few days before the wedding. The consultants in the store, including the manager were RUDE to say the least .I wil not recommend this store to anybody. The last thing I wanted was for my daugther to be so stress a week before her wedding.
I went to the AA store on post oak in houston. they finally got my dress today. my wedding is saturday. then they tell me alterations will be $500. They have ruined my wedding.
the sales ladies r not nice! they talk like they r doing us a favor for going to them. the commpany needs to re evaluate the people they higher. with the way the economie is & people looking for work people that have a job should be a lot nicer & helpful. other wise that is how commpanies go under. i would not recommend them not even to dress a dog.
My wedding is Septtember 18, 2010. I still don 't have my dress. they said I would have it today, now they say the 10th. I am frustrated and mad. I have had to plan my wedding without seeing my dress! they have half the money and I am pissed because I will not get that back. My nerves are frazzled. I don't even know if I like the dam dress anymore. They have jacked me around. And they make them so long you have o hem them. they keep asking me if I can wear it as is when it gets here. I am 5.4" not 12' tall. They are causing the drama in my wedding right now. I will never recommend them to anyone!
Not everyone complains for free stuff but when they screw up and 2 weeks b4 the wedding the dress still needs altered and shoes dyed then yes i would expect them to pay for those details BUT since Annie won't call me back i can't explain that to her...I work as a retail manager and the customer is ALWAYS right it doesn't matter except for alfred Angelo who can't admit their mistakes!
The complaint is centered around alterations and order time. 3-4 months is normal for bridal attire that is speacial ordered, I got my first wedding dress (don't ask) at Demetrios in San Diego and it took almost 6 months to come in. Just because people weren't unhappy doesn't mean they work there... I don't. I get it though, some people just need to vent because $#!t happens and it's super upsetting.
I do agree alterations with Mary was time consuming and it was always busy when I went in, I think they should have an extra hand for fittings for sure. There were times when she was with three brides and three more were waiting... they explained that we were in peak season for summer brides (fittings were in April?) and sometimes the appointments ran over... Had to be patient with the process because the end result was my dress looking amazing and fitting me perfect.
I did have an issue with one of my bridesmaids telling me she ordered her dress when she had not! By the time I figured it out it was too late for them to do anything and she couldn't be in the wedding. The rush would have been $75 on top of the cost of the dress, not really thier fault... but that was awful.
Overall my experiance was great, and the final product was exactly what I wanted.
I tried to uplaod my pictures but it won't work... anyway I recommend Alfred Angelo. I think you should make a descision for yourself.
Sounds like J.Q. works there too... how else do you know people try to get something for free?
I had a excellent time at alfred angelo the staff was great. Very professional and curtious. I HIGHLY RECOMMEND THEM TO EVERYONE WHO NEEDS TO BUY A DRESS. Most people just complain to get something free! I never had one issue with them!
Amanda must work for them!
I had an amazing experience at Alfred Angelo. They were friendly and efficient. I would recommend them to everyone I know getting married.
The worst customer service ever...
My fiance and I ordered a dress for our wedding. We paid the down payment upon placing the order. After recieving the dress (and paying the remaining balance), we noticed some chalk marks on the dress. We returned the dress to the store. The assistant store manager told us that it would need to be cleaned, they would call when it was ready. After a week, we...
Read full review of Alfred Angelo and 4 commentsOverview of Alfred Angelo complaint handling
-
Alfred Angelo contacts
-
Alfred Angelo phone numbers888.218.0044888.218.0044Click up if you have successfully reached Alfred Angelo by calling 888.218.0044 phone number 2 2 users reported that they have successfully reached Alfred Angelo by calling 888.218.0044 phone number Click up if you have UNsuccessfully reached Alfred Angelo by calling 888.218.0044 phone number 0 0 users reported that they have UNsuccessfully reached Alfred Angelo by calling 888.218.0044 phone number(877) 726-4356(877) 726-4356Click up if you have successfully reached Alfred Angelo by calling (877) 726-4356 phone number 0 0 users reported that they have successfully reached Alfred Angelo by calling (877) 726-4356 phone number Click up if you have UNsuccessfully reached Alfred Angelo by calling (877) 726-4356 phone number 0 0 users reported that they have UNsuccessfully reached Alfred Angelo by calling (877) 726-4356 phone number
-
Alfred Angelo emailscustomercare@alfredangelo.com88%Confidence score: 88%support
-
Alfred Angelo headquarters1625 South Congress Ave, Delray Beach, Florida, 33445, United States
-
Alfred Angelo social media
Recent comments about Alfred Angelo company
quality, customer serviceOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.