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lost (probably stolen package) and poor compensation
I ordered a phone in the UK in January and had Alfasent send it to me in France.
They used DPD as a courrier but it got lost on the way as they told me (Alfasent or DPD probably stole it).
I struggled for 4 months with them and DPD and, they offered me a 74£ compensation for a 799£ phone. If you don't want to throw away your money, dont use Alfasent
services
Hi, I have used the Alfasent services for a few months to send items to Spain. 3 of the items has never arrived to my address. I have claimed to Alfasent support service and they just write you messages that does not say anything They just let the time pass, without giving any solution and without offering any compensation for the lost items. NOT RECOMMENDED
Services
Do NOT use Alfasent. There are several reports online about customers never receiving their packages. They used to operate under a different name, which later was changed for Alfasent. They will also SPAM you everyday with emails, 3 to 4 days a day although you might cancel your account with them. Their prices are sky high and you only get to find that out after your package is there. You have been warned. Good luck!
Is AlfaSent legit?
AlfaSent earns 91% level of Trustworthiness
Perfect Trust Endorsement: AlfaSent achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
A long registered date for alfasent.com can be seen as a positive aspect for AlfaSent as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of AlfaSent's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Alfasent.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Alfasent.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up AlfaSent and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on alfasent.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to AlfaSent. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
no customer service, no way to ship to UK
1) They claim to offer a repackaging service. But they dont - the quote they end up with six items (not repackaged) is more than double that that Parcelforce can do with some basic repackaging.
2) There is zero customer support - 3 email question from me over 2 weeks - zero response
3) there is no way to give up and have your items (now tucked away in there warehouse) shipped to a UK address (in order to get a sensible shipping price)
From my perspective - looks like a scam, smells like a scam, and give that I've probably lost 6 items to them - IS a scam, .
Do NOT use Alfasent. There are several reports online about customers never receiving their packages. They used to operate under a different name, which later was changed for Alfasent. They will also SPAM you everyday with emails, 3 to 4 days a day although you might cancel your account with them. Their prices are sky high and you only get to find that out after your package is there. You have been warned. Good luck!
I submitted an order at Alfasent website but they have troubles providing me with shipping quote. I even called them in order to speed things up but it didn't help much and problems was not solved. I’m very disappointed with the quality of service.
Missed defect on a product
I used Alfasent.com for one of my online purchases, they were supposed to receive my order from another website and make sure that everything is alright with it. They received my order and confirmed that it is ok. After I got it I discovered that there were several defects that should have been discovered earlier. This company owes me $80 now because seller is refusing to refund me.
Overview of AlfaSent complaint handling
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AlfaSent contacts
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AlfaSent phone numbers+44 844 826 1144+44 844 826 1144Click up if you have successfully reached AlfaSent by calling +44 844 826 1144 phone number 0 0 users reported that they have successfully reached AlfaSent by calling +44 844 826 1144 phone number Click up if you have UNsuccessfully reached AlfaSent by calling +44 844 826 1144 phone number 2 2 users reported that they have UNsuccessfully reached AlfaSent by calling +44 844 826 1144 phone number
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AlfaSent address1 Spruce House, Durham Wharf Drive, Brentford Lock, Brentford, TW88HR, United Kingdom
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AlfaSent social media
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no customer service, no way to ship to UK
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