When I signed up for alertusa I was told that I would be refunded the $100 for the equipment four to eight weeks after it was returned. They received the unit on Septeber 5th. We are three months out now.
I have called numerous times about it and have had the most rude and intellectually challenged individuals insult me. I was shouted at and then told I was harassing them about my refund. When I said this was no way to treat a customer she replied"You aren't a customer-you quit the service." No way to treat anyone Janelle.
I have called again and I am told my refund is "in processing".
I will tell everyone I know about alertusa and how they just hold on to the original $100 till you give up on it-but I won't.
I will warn everyone in my department-since I am a social worker for the State of Wisconsin.