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Aldi Customer Service Phone, Email, Contacts

Aldi
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1.4 278 Reviews

Aldi Complaints Summary

20 Resolved
247 Unresolved
Our verdict: If considering services from Aldi with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Aldi reviews & complaints 278

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6:58 pm EST
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Aldi happy harvest cut green beans

I went to open a can of Happy Harvest Green Beans and there were diced tomatoes inside. WTH. This is uncalled for practices. How can you put tomatoes in a green bean can and it get through your quality assurance and everything else. I want a refund plus having to go to store because needed them for dinner and couldn't substitute. You can reach me at [protected] or 13118 Alexandria Pike Butler KY 41006.
I think you need to do a recall on this product as well as you've had to do with other products.

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6:44 pm EST
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Aldi overcharge on product

On January 27, 2019 we were shopping in Hannibal, MO at Aldi's store # 20(receipt # is 5982 441/020/004 at 3:52 p.m. Receipt total that we paid was $64.11. When we got home we noticed that the cashier charged us two times for the three cans of pink salmon that we purchased. Thus overcharging us $2.59 X 3 = $7.77 plus tax too much. Sorry to say, we stopped by to save money and ended up paying the extra.
Thank you

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6:46 pm EST

Aldi negative store experience

Parents are older and didn't see limit sign written in small print. Manager threw a fit at checkout. Was very cooperative and understanding about the limit policy but it was only met with anger. Cashiers were very nice and actually offered to return products in excess of the limit. Two employees even apologized after the manager walked away. Will try to make purchases elsewhere. Embarrassing and disappointing! Don't want any trouble but wish she had been a little more polite.

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9:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aldi one of your managers are stealing from you

Hi, I was writing you because one of your employees/ manager at the store is stealing for you. He would collect receipts that people paid with cash, and find the items in the store and take them. And he would give them to his brother or friends and have them return them while he is working to get cash. The managers name is Matt. He works at the store in greenfield. He also took fake 100 dollar bills there and traded them in for real money. It's not right that he is doing this and it needs to stop.

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Resolved

It was a fake claim

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8:22 pm EST

Aldi puraqua purified water

For years we have purchased Aldi water by the case, just recently they had ran out from the warehouse and it took a while for them to stock it, when they did we bought two cases. I took one drink and knew it was not good, but me being the scheptic I am tried to get past it so I drank more bottles thinking it wa just me being me but I couldn't do it no more so I went and bought another case from target and could instantly taste a difference. I think aldi and pureaqua is putting tap water in there bottles and selling it. I am bringing my water back to get a refund and I think that your water should be recalled as it is NOT purified. I can't believe aldi would try to think there customers are stupid

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12:51 pm EST

Aldi bacon, sausages, ribs and yogurt

I have been getting a lot gas and a really painful stomach when I eat bacon, sausage ribs and yorgut from aldi.

I stopped eating any of their meats and I was fine, tried having their yoorguts today and the pain came back. I just had to report to the food agency, there's definitely something dodgy in their food.

https://www.food.gov.uk/contact/consumers/report-problem/report-suspected-food-poisoning

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10:49 am EST

Aldi purified water

I've been buying this water for months and except for the fact that it's filled to the top so it spills when you open it, I love it. However I bought a case this week and it tastes like Chlorine bleach or something. I can actually smell it before I sip it. Whatever you have changed, please go back to what it was before. I'm not happy with this but it's a pain in the neck to return it so I'm going to suffer through it. I love Aldi

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11:02 am EST

Aldi service

I used to be a regular aldi customer. Lately my Aldi experience hasnt been great. I am never helped when i ask where a product is they just tell me and leave me to find it on my own, they dont treat customers with respect, they dont treat their workers with respect. I cant see signs because product is too high every day, outdated products on floor every day, workers arguing amonst each other or talking bad about other workers or customers. Aldi needs to be better and they talk among their job out loud. I hate Aldi worst store ever. Ive seen their workers crying because their boss ricardo yells at them and doesnt show sympathy.Something needs to be done. This is every day all day and i been coming to this store since it first opened !

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8:52 pm EST

Aldi friendly farms vanilla caramel creamer

I have been to 5 Aldi stores in and around my area in PA. Exton, Souderton, Royersford, Pottstown (Armand Hammer Blvd), Pottstown (RT 100). None of the stores have the Vanilla Caramel Creamer for the past 4 weeks. I would ask why and NO One could tell me why. Finally an associate at the Exton store told me they order it but the manufacturer isn't sending it. WHAT IS UP WITH THIS !

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11:08 am EDT

Aldi almonds - allergen

Hello I purchased some Almonds Oven Roasted Unsalted Southern Grove Barcode sku # [protected] Store (?) not sure if its the location of the product but is the last 6 digits on the barcode 04677 Best Buy 09/05/19 Lot 67088 PPI-2-1 I found a bug inside an almond and I'm concerned I are out of a contaminated bag. Please advise asap.
I have several pictures please let me know if you need more pictures, I do not have the receipt and dont remember the exact date of purchase but I know you can track by lot.

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7:33 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aldi - friendly farms coffee creamer

On October 1st I purchased a few items, one being creamer. I selected the butter pecan flavor. I had previously used Italian cream, no problem with that flavor. I opened the pecan flavor about 4 days after purchasing. It tasted weird so I dumped out my coffee and tried another cup this time I shook the bottle which I normally would do. It was still bad. I...

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6:10 pm EDT

Aldi employees/managers

The staff follows black people around the store like we are criminals. It's sad and very unpleasant. I don't even want to shop at Aldi's ever again. I felt ashamed and I felt a since of humility. If you are gonna follow a black people around in the store I'd rather you say I'm not welcome. I feel like Aldi's have some race issues and some racist staff members.

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Assertivegirl
, US
May 12, 2020 9:53 pm EDT

Black people? Are you serious. I was in Kohl's last week and after this man followed from one dept to lingerie, I walked up to him and told him to stop following me around and then he tells me he is just a shopper!
The manager wouldn't verify him because he disappeared; am by the way, I am White.

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Martin Lumb
, GB
Jun 17, 2019 6:02 pm EDT
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Employees were there. Don't piss me off

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11:14 am EDT

Aldi cashier customer service

After arguing with her manager about having to get on the register to help the only line open she was rude and irritated the entire service. I had a budget which I told her to begin with and she continued to scan even after my fourth stop. To which she rolled her eyes when I had to put back two bigger items. Even after finding out she rang up two item twice she was still rude and acted irritated to have to work. To which I left the order and went to Wal-Mart. Iglf that's the service I'll be receiving from aldi I'll stay somewhere else.

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4:56 pm EDT

Aldi ringer

I just left one of your stores and I am furious. The customer service ringer completely tried to rip me off I questioned her on the way out om my change and then I went back into the store to show her the receipt. I had a bill I gave her a $20 bill she gave me back $6 and I went back in after already questioning her the first time and then saw on the receipt that I gave her $20 and I told her that she did not give me the correct change and she absolutely looked at the receipt gave me the remaining money and didn't say one word. No apology no I'm sorry for the inconvenience of coming back into the store and I'm appalled because I'm a huge fan of all day and I tell everybody to shop there I will never shop this store locatiom again. Rude..fire her.

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7:41 am EDT

Aldi I never received my cash back

Yesterday on September 3rd 2018 I went to Aldi's on 7627 South Ashland Chicago Illinois 60620 in I purchase $60 worth of food and got $40 cash back I did not receive my cash back or I did not receive my receipt I didn't realize it until I was on my way to another store to spend my cash all right immediately went back to the Aldi's the cashier claim she gave me my money but I don't think she did I purchase $2 worth of paper bags she owed me five more beds and gave me the rest of the beds I don't remember her giving me my receipt or my money please can someone call me at [protected] my name is shakia Allen

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5:39 am EDT
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Aldi friendly farms chocolate milk

4 of the last 5 times I've bought chocolate milk (this is August 2018) at the Aldi's in New Milford CT it has either tasted spoiled or just wrong. This is when I've opened the container, not after it's been sitting in my refrigerator for as couple of days. I love Aldi's and their prices and products but it's depressing that this has been happening so often.

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4:24 pm EDT

Aldi top ramen chicken flavored noodles

i brought a case of the top ramen noodles . I brought them August 1 2018 at Aldis in Rome New York .well to the point of my complaint the noodles were all broken up and the flavor pack was open the whole case was like that this the second time but i did not think that it could happen twice the same product i am not even sure if i will ever buy that product i would just like a refund for both cases. And i have talked to other people and they told me that has happen to them also so here is my address to send a refund Thank you very much Wanda Delahunt 200 north levitt st. apt 204 rome new york 13440

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12:21 pm EDT
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Aldi cashier adrian in poinciana florida location

This employee has been nasty to my mother and i on several dates. 2 weeks ago we were hunting home goods for the kitchen we were at Aldi and asked Adrian a question and he belittled my mom. He talked down to her...saying that she was even lucky to see what they had since the products were not ment to go out till Wednesday. I told him that we understood that but we were asking to see if he could look and see if he had the product that was in the paper he refused and was very rude. Today was last straw. We went through his line to check out and he slung our merchandise into the basket and when he went to ring up the chicken he ripped the plastic bag we had it in and ring up the chicken. When we asked him why he did that he said it it wasn't easy for him to do I don't understand why he couldn't just open the plastic bag like everybody else does. He needs to not be this nasty.

That is it.
Thank you
Theresa Giannoutsos
[protected]@gmail.com
[protected]

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11:55 am EDT
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Aldi produce

I regularly shop at your Alton IL store and love it.. Today I did not buy strawberries as they were obviously moldy, I did purchase cherry tomatoes, Black berries and grapes.. when I got home and was preparing a salad I found the grapes and cherry tomatoes also were moldy.. I am so surprised! I have shopped there for years with no problem! What is going on?

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6:47 pm EDT

Aldi discriminatory practices

Yesterday, I went into your store to shop around 6p.m. and discovered I was not allowed to used the restroom because it closes an hour before the actual store closes. I was outraged of coase first, because I had never heard of such a business practice in my entire life and second, since you insist on closing this location two hours earlier making it extremely difficult to shop here, the one day I make it here on time I had to do an abbreviated shopping spree so not to pee my pants!

Listen, I"ve shopped your stores all over St. Louis mostly because they are opened at a later time and because you've allowed a bigger variety of brands and wine selection there. Yet, in my community you've brought us special store hours, special bathroom privileges, and a special grocery slection.

Well, we don't want it. I've polled some of your customers inside and outside of the stores. One who told me her child had to urinate behind your store once because you'd closed your restrooms earlier than the store. This is outrageous and disgraceful and not to mention reeks of discrimination, classism and favoritism.

We are not animals. If ever we grace your store to spend our hard earned money, we should be allowed to have our children use your bathroom facilities and as customers we should be offered the same quality products as all other Aldi's locations. Otherwise, go away!

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Aldi Customer Reviews Overview

Aldi is a popular grocery store chain that has been receiving positive reviews from customers. One of the most notable features of Aldi is its affordable prices. Customers appreciate the low prices and the quality of the products. The store also offers a wide range of products, including fresh produce, meat, dairy, and bakery items.

Another positive aspect of Aldi is its efficient and speedy checkout process. Customers have reported that the checkout lines move quickly, which is a big plus for busy shoppers. Additionally, the store has a user-friendly website that allows customers to easily find products and place orders online.

Aldi's customer service has also received praise from customers. The staff is friendly and helpful, and they are always willing to assist customers with any questions or concerns. The store also offers a satisfaction guarantee, which gives customers peace of mind when making purchases.

Overall, Aldi is a great option for customers who are looking for affordable and high-quality groceries. With its wide range of products, efficient checkout process, and excellent customer service, it's no wonder that Aldi has received positive reviews from customers.

Aldi In-depth Review

Overview: Aldi is a well-established grocery store chain known for its unique business model and industry presence. With a focus on providing high-quality products at affordable prices, Aldi has gained popularity among budget-conscious shoppers.

Product Range: Aldi offers a diverse range of products, including fresh produce, pantry staples, household items, and even specialty items. The quality of their products is generally good, with many customers praising the taste and freshness of their offerings. Additionally, Aldi often introduces exclusive products that are not available in other stores, adding to the appeal for shoppers looking for something unique.

Pricing: Aldi's pricing strategy is one of its key strengths. They consistently offer competitive prices that are often lower than their competitors. This affordability makes Aldi an attractive option for budget-conscious shoppers. Furthermore, Aldi frequently runs discounts and promotions, allowing customers to save even more on their grocery bills. While they do not have a loyalty program, their low prices and regular deals make up for it.

Store Experience: The overall shopping experience at Aldi is generally positive. The store layout is simple and efficient, making it easy for customers to navigate and find what they need. The stores are typically clean and well-organized, creating a pleasant shopping environment. However, some customers have reported occasional issues with long checkout lines during peak hours. In terms of customer service, Aldi's staff is known for being friendly and helpful, ensuring a smooth shopping experience.

Online Shopping: Aldi's online shopping platform provides convenience for customers who prefer to shop from the comfort of their homes. The website is user-friendly, allowing customers to easily browse and select products. However, it's worth noting that Aldi's online selection may be more limited compared to their in-store offerings. Delivery options are available, and customers have reported prompt and reliable service. Aldi's customer support is responsive and helpful, and their return policies are fair and accommodating.

Sustainability: Aldi has made significant efforts towards sustainability and environmentally friendly practices. They have implemented initiatives to reduce waste, such as encouraging customers to bring their own bags and offering reusable shopping bags for purchase. Aldi also focuses on ethical sourcing, ensuring that their products meet high standards of quality and responsibility. Additionally, Aldi supports local communities through partnerships with food banks and charitable organizations.

Customer Reviews: Customer reviews for Aldi are generally positive. Many customers appreciate the affordability and quality of the products, as well as the overall shopping experience. Common positive feedback includes praise for the fresh produce, low prices, and friendly staff. However, some customers have expressed concerns about occasional product availability and long checkout lines during busy periods.

Comparison to Competitors: When compared to other grocery store chains, Aldi stands out for its competitive pricing and wide range of products. While some competitors may offer a larger selection, Aldi's focus on affordability and quality sets it apart. Additionally, the store experience at Aldi is often praised for its simplicity and efficiency, making it a preferred choice for many shoppers.

Corporate Social Responsibility: Aldi demonstrates a commitment to corporate social responsibility through various initiatives. They actively engage in charitable donations and community involvement, supporting local organizations and initiatives. Aldi also prioritizes employee welfare, providing fair wages and opportunities for growth within the company.

Conclusion: Overall, Aldi offers a positive shopping experience with its affordable prices, good product quality, and commitment to sustainability. While there may be occasional drawbacks such as long checkout lines or limited online selection, the benefits outweigh these minor inconveniences. We recommend Aldi to budget-conscious shoppers who value quality and want to support a grocery store chain that prioritizes sustainability and community involvement.

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Contact Aldi customer service

Phone numbers

1800 991 828 132 534 More phone numbers

Website

www.aldi.com

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