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1.4 278 Reviews

Aldi Complaints Summary

20 Resolved
247 Unresolved
Our verdict: If considering services from Aldi with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Aldi reviews & complaints 278

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1:10 am EDT
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Aldi customer service

At the checkout at my local Aldi store I was asked, "let me check your bag" I was inicially confused because I thought he was talking about the empty Aldi bag I was holding that I was going to use for my shopping, then he points at my handbag. I'd just put my phone in my handbag and assumed he thought I'd stolen something. With discust and hesitation I showed him but was treated very rudely by him and the man working behind him, because I questioned "why". If it was explained to me that it was company policy from the start and asked nicely to check my bag I would of happily done it, but the fact that they were rude and disrespectful towards me from the start made me so upset and embarrassed because the manner I was spoken to made me feel like a thief.
Every worker needs to be trained at how to communicate with customers properly and politely or they shouldn't be working in customer service.

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7:58 pm EDT
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Aldi service or lack of at nuriootpa sa

On 23/06/2018 went to this store to purchase a genset that was on sale, I asked staff member if it would be possible to pick up from loading dock The reply I got was put in trolley and take out, I told that I had heart operation and need help to lift asa there was no staff around to assist with lifting, he then said something I did here and walked away
I was helped lift the item by another customer, however once got to car trying to get out hurt my chest again took until 26th June to get over it
My question is Why such unhelpfully staff and not allowed to pick up from loading dock like other stores ie : the very helpful staff from Cheap is Chips store Nuriootpa who even took the items I brought from them out to the dock and even offered to put in to my vehicle for me
I now will never again shop at any Aldi store

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8:18 am EDT
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Aldi got very sick from broccoli - possible salmonella

Approximately 2 weeks ago I purchased pre-packaged fresh broccoli from Aldis on Douglas Rd in Mishawaka, IN. I've kept it in my refrigerator and steamed it for supper on Friday, sprinkling with Parmesan cheese that I've been eating for the past week. After 1 1/2 hours I began to not feel well which was very unusual for me. Approximately 2 1/2 hours after eating it, I was violently throwing up, and this continued for about 3 hours, with a good portion of that being painful dry heaves. I've never been this sick in 40 years. I strongly suspect this was a case of salmonella poisoning. The broccoli was the only thing I had eaten, and this is what came up when I got sick.

I regularly shop at Aldis and thought you should know this.

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10:12 pm EDT
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Aldi beaumont instant coffee

I love Aldi's and have been shopping in their New Haven, Connecticut store for several years. Most of the products they carry are great quality at fantastic prices. Employees there are, for the most part, pleasant and very customer oriented and it's a pleasure to shop there. Just like any supermarket some of the items they carry aren't so great... so I don't buy them again.
We've used Folger's Instant coffee for years and was pleasantly surprised that Aldi's Beaumont Instant Coffee tasted just about the same as the Folgers for way less money. But recently something has changed. I opened a new jar today and made my cup of coffee as usual. I could not drink it; it had a terrible chemical taste. So sad because it had been really good coffee. Am going to return the 4 jars I bought, including the one I've opened. Wondering if anyone else has noticed a quality difference recently

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8:34 am EST

Aldi puraqua spring water

I bought 3 cases of water last month and I place ther bottles in the freezer. I notice when the water had unthawed there are white particles floating in the water and the bottle is still sealed. If had not of frozen the bottles and allowed them to completely unthaw i wouldnt of even discovered this mess. What is this and is it bad for my health. Explain yourself. Plan on doing a video on it.

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7:15 pm EST

Aldi not enough staff at lithgow nsw store plus the quality of furniture

There wasn't enough staff on Wednesday about 1pm, some of the things I needed weren't on the shelf yet. So it was hard to ask if they had it out the back for me.

Also I bought work bench, tall draw cabinet and ottoman's, the quality of the gear was very poor.

1: with the work bench the metal frames were bend, some of the screw were not usable, my partner had to fix them or put other types in.

2: the cabinet Intruction were really hard to understand and some of the screws were bend.

3: the trangile parts of the corner of the top part came of really quickly on the ottomans.

Your stuff used to be really strong and disappointed on how the quality of your gear has changed.

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11:28 pm EST

Aldi red hot special offer

November 29/2017-December 4/2017
My point is why does Aldi advertises items like this Red Hot SPECIAL - Wooden toy (pizza/b-day cake/ veggies)and doesn't ship it to its stores? I understand that some locations don't have these items but I have checked almost all Aldi Stores in Seminole County, FL and didn't find them. Aldi Assosiates told me they never got these items during the advertised week. I am disappointed! I really need one!

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7:53 pm EDT

Aldi poor customer service received by jonathan a cashier at the aldi location in mansfield texas

I shopped at the Aldi location, in Mansfield, Texas, on Monday, October 17, 2017.

A cashier by the name of Jonathan cashed me out. I asked Jonathan several questions about a few items that I was in the process of purchasing. Jonathan was very rude and condescending towards me. I understand that Aldi promotes and prides it's self on lower prices. However, lower prices should not equate to subpar customer service, which is what I received from Jonathan.

I am disappointed and disheartened by Jonathan's behavior towards me. I will not shop at the Mansfield, Texas Aldi location ever again.

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10:15 pm EDT

Aldi I am complaining about the sea queen crunchy fish fillets

I brought them with the hopes that they would comparable to Gordon's Fisherman's but I was dead wrong. The stick batter was not as crunchy and the fish and batter has the worst bland taste. Literally could not swallow. I took a picture of the box because I threw the receipt away. Just in case you needed proof. I am asking for some kind of compensation.

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8:52 am EDT

Aldi deputy manager in ellon, aberdeenshire

Today, 04.10.2017 Deputy Manager in Ellon, Aberdeenshire store was very rude, ignorant on the till. She was throwing my purchased items harsh into the trolley and when I asked her to stop doing that or i will go to another till she said that it is their policy not to help people (even if they have newborn kids) and get rid of customers as quickly as possible. i do not believe that Aldi has such an inhumane policy on place and think that it was just a racial discrimination from Deputy Manager towards me. Can you please acknowledge my complaint form and reply with quoted policy?

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1:17 am EDT

Aldi puraqua 16.9 oz. water bottles

My family has been drinking these bottlescases of bottles for years with no problems. Recently in the last 2 weeks or more, they have a different taste to them. It is not a good taste. it tastes worse than our tap water and we supposedly have good tap water in our city so most people say so. What has happened? The clearish code is:pla4 270117...Dest if used by: 28Jul18 11027.
Lower on the paper label it says NYSHD Cert#559. My family and I have been throwing the bottles of this down the drain cause it taste so bad.
Are they still using reverse osmosis filtering like the bottle states in words?
I want a full refund of 8 cases of this water because they taste terrible. i can keep the rest I got or send some cases back to you. You will pay shipping and any other charges to get them back. I will try new different brands from now on. My family and I really liked the taste before and at a good price. One more thing...the bottles you have recently started making are very very flimsy and alot of times the labels fall off partially or all the way and get you all stickey. Its a pain in the [censor]. Do better, make them like you used to and the water also, please. Thank you.

Sincerely,

Mr. & Mrs. Kershaw
Grove City, Ohio 43123 [protected]@yahoo.com

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7:51 am EDT
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Aldi in-store product pricing, regent street, leeds.

ALDI Customers are Not Bar code scanners! Stop Misleading!
ALDI prize themselves on Selling product Cheaper and better, a fast and ever growing company. But are they Misleading customers over price?

After a humiliating experience of finding I had been overcharged twice the price for a product in the New Leeds ALDI Regent street store and an assistant manager telling me and forcefully showing me buy forcing another box of products into the same wrongly priced shelf hole, “I’ve done consumer law too and it does not matter where we put it as long as the bar codes are correct!” 

ALDI customer service stated under some spurious 2015 law as long as their products hold the correct bar codes they somehow can be put anywhere even if the price showing is incorrect!

I contacted ALDI customer service back and again their ALDI UK Mr Giles Hurley Managing Director the later has failed entirely to respond to the aggressiveness of the ‘Assistant manager’ who totally humiliated me in-front of my colleague and about 15 other shoppers etc and why ADLI feel we the Consumers / Shoppers are Computers able to scan Bar codes!?

I explained to ALDI Customer service and ALDI UK Mr Giles Hurley Managing Director that Consumer protections regulations state Misleading selling practice are Not permitted. That Your incorrect prizing in this store is consistently wrong we have since found, and misleads customers to pay far more, From Cheese Cake to Mouthwash etc.

After being ignored further from both ALDI UK Mr Giles Hurley Managing Director and further from ALDI customer service I have reported this store to Trading standards over Consumer protections regulations state Misleading selling practice are not being upheld properly.

I have also reported this store over their   assistant manager who was very rude, bullying, condescending and intimidating indeed humiliating to me in front of approx 15 shoppers etc  including my Colleague who stands as a witness. 

 I am not happy with ALDI initial Customer service response and I sincerely feel that ALDI selling practices are misleading.

I asked appropriately if they were a member of a ADR scheme ? Plus Do ALDI have a complaints process? Both with the Misleading selling practices they chose to Ignore!

Indeed its the very first time any company CEO / Chief Executive and their PA etc have chosen to Ignore my Concerns which says a lot about this company how it values my Custom!

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7:51 pm EDT

Aldi not living up to their word

I aldi the survey on the back of my receipt about the bad food and service I received at the lee Blvd location in Lehigh acres I received a call back from the district manager and he told me he informed the manager to replace my food so I come today to get my replacement food and to purchase more items and was told basically I was a liar that the district manager didn't call me and say that I'm so furious right now that they don't keep there word so I was lied to about my name being placed in the book to habe my meals replaced. Which was 3 of the 4- $4 two jr bacon cheese meals and one of the blt chicken with fries and drink and nuggets and a baked potato with broccoli and cheese ! So again I have to take time out of my day to make another complaint beside they always. Have issues with the frostys either there is none or were out of vanilla or chocolate or machine down please someone get this location corrected

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3:43 pm EDT

Aldi customer service

I had a very bad experience at this store. I've been at this Aldi location for about 3 months and I'm not sure I want to return. I was in the check out line with my 2 daughters and the cashier Kelly addressed my 10 yr old daughter with an attitude, she told her with a very mean look that if she threw something at her one more time, and yelled stop throwing stuff at me, I observed waiting for a laugh or smile because I thought she was kidding but she rolled her eyes, I spoke to the manager and she just brushed me off and said I will talk to her and I insisted that she talked to her in front of us and make her apologize because that was very inappropriate, she should not have addressed my or any 10 yr old like that, she should've said something to me or said it nicely, the manager walked over and said these people said you were rude and want you to apologize and she did but rolled her eyes, the manager took her to a back room. I really do enjoy shopping at Aldi and I'm very upset this happened. I really hope this matter is taking care of.

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8:09 pm EDT
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Aldi will & jess ready to roll white icing

My name is Mr. Maurice Anderson.
On Sunday 18th July 2017 I had a problem with a product I bought from your store.
I recently bought 12 tubs of this product recently at Aldi in Corio Victoria.
The Best Before date is: 30/5/2018. Batch No: 682037
I do all sorts of cakes from Wedding Cakes, Birthday Cakes, Baptisms etc.
I tried to knead this and it was so hard I couldn't do it. I am a male and have pretty good arms when it comes to doing this. But even I couldn't do it. I divided to do it into half and do it that way. It was still so hard to do. I tried putting it back together and it wouldn't go back together. I tried another 2 containers and one seemed to work but when I put it on the cake it just would work. I had to throw out 5 tubs. I had to go to Woolworths and buy the ready to roll icing from there. I had no problems with theirs. I gave 2 to my daughter who also makes Birthday Cakes and she had the same problem.
I would like a FULL refund for all my 12 containers. I didn't keep my receipt as I thought that these would be fine.
Please can you help me as I think 12 tubs were a lot to loose.
Thank you
Mr. Maurice Anderson

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10:18 am EDT
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Aldi complaint?? no way!!

Aldi's just reopened in Kingston PA. I went in for the first time yesterday . I was sooooo happy to see it is so similar to Bottom Dollar which use to be my favorite store ! I heard that Aldi's did buy up the bottom dollars and they brought back some brands that only bottom dollar carried.like the almond cranberry chicken salad..o my ! I've never had a bad experience at Aldi's. Employees always friendly and helpful. Never had an issue with "low quality" food either.. I for one am thrilled they are back !

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1:12 pm EDT

Aldi ratten furniture

A suppose sale on today with ratten furniture. Tried five different stores in my local area. Only to be told they'd sold out in every store I'd visited Before 9am. So how can it be a sale if so little stock. Or the staff had brought them before opening at 8am. The whole thing was a conspiracy to get people in store to shop. Will never be using any Aldi for the forseable future

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6:20 pm EST

Aldi casa barelli pasta bake, creamy tomato and basil, 500g

I opened a jar of the pasta bake and noticed it has white mould inside.
This is the 2nd jar I have opened this week of which also had mould in it.

I opened it on the 12th of february. 10am.

I would like a refund.

I dont think this is very good opening 2 jars and both of them having mould in them.
Its very bad on your side and it shouldnt be put on the shelves if it has been opened.

I was very dissapointed to open a jar and not be able to use it. Especially it happening 2 times. I am yet to check the rest of my jars. Very annoyed.

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10:38 am EST

Aldi fit and active stuffed sandwiches

I have been buying these for the past couple of years and they were really pretty good compared to lean pockets. Then recently you changed them. They are now a lot more fattening, greasy and taste nasty. They are not fit to eat and a horrible waste. Please consider going back to the way they were done before or you will lose a lot of business. I for one will not be buying them any more unless they go back the old way

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3:18 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aldi - fire roasted diced tomatoes

I bought 2 14.5 oz cans of diced tomatoes about 2 weeks ago. Yesterday I was making spaghetti. I opened up the first can to find burnt pieces floating on top and all through out the can. The 2nd can was the same way. I am so pissed, I had to go to the store and buy more to finish my dinner. I have use this and other Happy Harvest products for yeas a have...

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Aldi Customer Reviews Overview

Aldi is a popular grocery store chain that has been receiving positive reviews from customers. One of the most notable features of Aldi is its affordable prices. Customers appreciate the low prices and the quality of the products. The store also offers a wide range of products, including fresh produce, meat, dairy, and bakery items.

Another positive aspect of Aldi is its efficient and speedy checkout process. Customers have reported that the checkout lines move quickly, which is a big plus for busy shoppers. Additionally, the store has a user-friendly website that allows customers to easily find products and place orders online.

Aldi's customer service has also received praise from customers. The staff is friendly and helpful, and they are always willing to assist customers with any questions or concerns. The store also offers a satisfaction guarantee, which gives customers peace of mind when making purchases.

Overall, Aldi is a great option for customers who are looking for affordable and high-quality groceries. With its wide range of products, efficient checkout process, and excellent customer service, it's no wonder that Aldi has received positive reviews from customers.

Aldi In-depth Review

Overview: Aldi is a well-established grocery store chain known for its unique business model and industry presence. With a focus on providing high-quality products at affordable prices, Aldi has gained popularity among budget-conscious shoppers.

Product Range: Aldi offers a diverse range of products, including fresh produce, pantry staples, household items, and even specialty items. The quality of their products is generally good, with many customers praising the taste and freshness of their offerings. Additionally, Aldi often introduces exclusive products that are not available in other stores, adding to the appeal for shoppers looking for something unique.

Pricing: Aldi's pricing strategy is one of its key strengths. They consistently offer competitive prices that are often lower than their competitors. This affordability makes Aldi an attractive option for budget-conscious shoppers. Furthermore, Aldi frequently runs discounts and promotions, allowing customers to save even more on their grocery bills. While they do not have a loyalty program, their low prices and regular deals make up for it.

Store Experience: The overall shopping experience at Aldi is generally positive. The store layout is simple and efficient, making it easy for customers to navigate and find what they need. The stores are typically clean and well-organized, creating a pleasant shopping environment. However, some customers have reported occasional issues with long checkout lines during peak hours. In terms of customer service, Aldi's staff is known for being friendly and helpful, ensuring a smooth shopping experience.

Online Shopping: Aldi's online shopping platform provides convenience for customers who prefer to shop from the comfort of their homes. The website is user-friendly, allowing customers to easily browse and select products. However, it's worth noting that Aldi's online selection may be more limited compared to their in-store offerings. Delivery options are available, and customers have reported prompt and reliable service. Aldi's customer support is responsive and helpful, and their return policies are fair and accommodating.

Sustainability: Aldi has made significant efforts towards sustainability and environmentally friendly practices. They have implemented initiatives to reduce waste, such as encouraging customers to bring their own bags and offering reusable shopping bags for purchase. Aldi also focuses on ethical sourcing, ensuring that their products meet high standards of quality and responsibility. Additionally, Aldi supports local communities through partnerships with food banks and charitable organizations.

Customer Reviews: Customer reviews for Aldi are generally positive. Many customers appreciate the affordability and quality of the products, as well as the overall shopping experience. Common positive feedback includes praise for the fresh produce, low prices, and friendly staff. However, some customers have expressed concerns about occasional product availability and long checkout lines during busy periods.

Comparison to Competitors: When compared to other grocery store chains, Aldi stands out for its competitive pricing and wide range of products. While some competitors may offer a larger selection, Aldi's focus on affordability and quality sets it apart. Additionally, the store experience at Aldi is often praised for its simplicity and efficiency, making it a preferred choice for many shoppers.

Corporate Social Responsibility: Aldi demonstrates a commitment to corporate social responsibility through various initiatives. They actively engage in charitable donations and community involvement, supporting local organizations and initiatives. Aldi also prioritizes employee welfare, providing fair wages and opportunities for growth within the company.

Conclusion: Overall, Aldi offers a positive shopping experience with its affordable prices, good product quality, and commitment to sustainability. While there may be occasional drawbacks such as long checkout lines or limited online selection, the benefits outweigh these minor inconveniences. We recommend Aldi to budget-conscious shoppers who value quality and want to support a grocery store chain that prioritizes sustainability and community involvement.

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Aldi contacts

Phone numbers

1800 991 828 132 534 More phone numbers

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www.aldi.com

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