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1.4 278 Reviews

Aldi Complaints Summary

20 Resolved
247 Unresolved
Our verdict: If considering services from Aldi with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Aldi reviews & complaints 278

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6:02 am EST

Aldi security guard

I have nothing good to say about this terrible store Aldi. I've been there twice and every time they turned my life into a real nightmare. Last time I've been there their security guard asked me to open my bag and show what was inside. When I opened my bag he found an empty bottle of water and asked me to follow him. He said he'll call the police because I stole from their store and locked me in a small room! I had to call my husband for help and when he arrived he had a conversation with the store manager who said that was a terrible mistake. They let me out and apologized, but I will not forget about what happened! Horrible service! I hope they'll fire that terrible security guard!

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5:30 pm EST

Aldi roasted pumpkin seeds with sea salt

I purchased some Southern Grove roasted pumpkin seeds with sea salt from Aldi on December 1, 2016. After purchasing the seeds I saw that peanut oil was used. I am wondering why they would use peanut oil on pumpkin seeds when seeds crate their own oils. I have a condition called G6PDD that makes peanuts and other nuts and seeds, their oil and other products made from or with them hazardous to my health as well as the health of 70, 000 other Americans. I purchased the pumpkin seeds as a healthier alternative for myself. Now I can't purchase them at all because of the use of peanut oil. Unless Southern Groves starts to roast their seeds without peanut and other oils. To learn more about the oils that could affect your consumers visit g6pddeficiency.org/wp/2014/11/19/cooking-oil-contributing-oxidative-stress/#.WENquOIMHqB

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2:02 pm EDT
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Aldi puraqua purified water 20 fl oz

I bought a case of water at Aldi PurAqua purified water 20 fl oz it tastes weird awful like heir is chemicals in it and its discolored not clear like water should be! My family and I wont drink them dump them down the sink. I spent money on this case of water. Its going to make people feel like drugs or something in the water.

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GumBoocho
, US
Dec 11, 2017 4:08 pm EST

Label says like "distilizeration" - but not "distilled water.' I had an Aldi Manager argue tooth & nail that it was distilled. I am trying to find out now if it is distilled; I don't think so. Taste of water is subjective. For example, my grandparents lived in a small town where the water was hard. I didn't like the taste at first, but soon got used to it. It could be that water you don't like the taste of is water you are not used to. The "bad taste" could be from minerals that are good for your bones. Water with all minerals removed would be bad for our health. So you might try drinking it a while to get used to it. On the other hand, since this is "purified water" and not SPRING water, I would not expect it to have a mineral taste. But I think that legally they could just run water out of the tap & through some very simple filter & then call it "purified water." So generally I don't buy that, but spring water.

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5:25 pm EDT
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Aldi southern grove mixed nuts

I have been buying these nuts for a very long time. They have always been the best quality and mixture of nuts I have ever found for the money. Lately, for like the past few months, when I buy them at ALDI, there are no (or one) Brazil nut and NO Filberts although they are both listed on the can. They are also my very favorite ones in the can. Please, Southern Grove, go back to the mixture you had before. Thank you, Karen in Tennessee

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3:21 pm EDT
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Aldi unfriendly employees closing store early

Went to local Aldi store in Pekin, Illinois where I have been long term
customer (> 5 years).
Arrived at 7:58 PM to get German chocolate.
Employee was locking entrance and stated that their store clock stated
time was 8 PM. Verified correct time noted above by my cellphone.
Would strongly encourage new management/franchise owner at
Pekin site. This does not occur to me in stores in East Peoria,
Peoria.
Am business owner myself. Would NEVER treat customer esp loyal
customer as per the above.
Store in Pekin with multiple problems. Merchandise often out, not
stocked. Employee performance marginal in general.
I am used to Aldi from 8 years spent in Germany.
Am very sad to have to pen note like this. Date above incident 05/20/16.
If you chose, could identify above employee noted above. Would
terminate immediately if my employee

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Juggalo Razzam
, US
May 25, 2019 7:30 pm EDT

🖕🤔🖕 don’t be a [censored] and enter a business within 10mins if closing.

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6:31 am EST

Aldi the owners misled their customers with wrong advertisement and fake flyers

I recently got the flyers from Aldi’s Grocery Store and there was special price for the couple of products. When I went to the first store, they didn’t have these products at all. The sales person said that they ran out of the chicken breasts and coffee. Ok, I went to the second store and the situation was almost the similar. They have these products, but the price wasn’t special.

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7:53 am EST

Aldi food quality

The quality of the food at Aldi's had dropped significantly. It does not last at all. Seems they are not switching out old merchandise with new as it deteriorates. I have shopped there for over 20 years and have watched the changes from being family friendly to yuppie ville with all the upscale foods. Problem with that is they are removing the reliable staples for more upscale ones. Who on food stamps needs to buy most of the items they now carry? I used to fill a cart for a family of 5 for under $100. Of course times have changed and so has pricing but you would at least expect the items that you purchase to last more then a few days.

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6:58 pm EDT

Aldi not much chocolate ice cream

We purchased Sundae Shoppe Neapolitan Ice Cream at Aldi's in Alcoa, Tennessee on 8/4/2015. When we first opened the container, it looked like it was mostly Strawberry and Vanilla. We assumed that as we scooped deeper, that more Chocolate would be visible. This did not happen, even as far as the bottom of the container. The ratio we thought should be fairly equal, like 33 and 1/3% Strawberry, 33 and 1/3% Chocolate, and 33 and 1/3% Vanilla. But it ended up more like 40% Strawberry, 20% Chocolate and 40% Vanilla. It doesn't sound like that big of difference, but when your the one that eats mainly Chocolate, it looks like you don't get much. And I'm the one that LOVES Chocolate, I am NOT very happy. But I thank you for taking time to read my complaint. And I hope this issue can handled, and avoided in the future.

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2:58 pm EDT
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Aldi pickpockets roaming store

This review is about Aldi Cleethorpes Road Grimsby as of May 2015. This store absolutely disgusts me, There is a gang of pickpockets operating in the store and they tried to thieve from my shoulder bag. Whilst this is happening the "security guard" is watching and doing nothing, do they only move if Aldi food is being thieved? These pickpocket thieves roam the store I saw 3 or 4 of them, they had baskets so they pretend to be shopping whilst they loiter looking for targets. This attempted theft has been reported.

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4:25 pm EST

Aldi majority of box are burnt

I take my mom to Aldi's every week and we both by 'Savoritz Cheese Baked Crackers'. She is elderly and only buys one as opposed to me buying two boxes. Not only have I turned my friends on to your product but actually I can eat almost both boxes by myself. I cook with it using it as a crumbled topping on several dishes. I buy your cheese crackers because I prefer your's to ' Cheese It's'.
MY COMPLAINT IS:
I had to open three boxes this week because of the number of burnt crackers in the pkg. The last two that I opened were two-thirds burnt. In fact the second box I may have only gotten 15 decent crackers in the box. Needless to say the remainder of both boxes were thrown down the trash chute. Today I really want some so I broke down and opened it. The third had only about 10 bad ones but as I poured more out of the box into a bowl, I picked out the edible one and had to throw the remainder out. Have you ever tasted a burnt one, they are really bad tasting. Now this week I'm not sure what to buy. Can I get some feedback?

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Kim Grinstead
, US
Jul 28, 2021 9:16 am EDT

If a picture says a thousand words, then my crackers are definitely on the burnt side of things! What an embarrassment for me to serve at a party!

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Suzanne Frack Castano
, US
Oct 14, 2020 1:43 am EDT

Hi, I also always shop at aldi and love the food but recently I bought 2 boxes of the cracked black pepper triscuits and they are both plain . Nothing on them at all. I've bought them lots of times and they were great.

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hdmi
, US
Apr 05, 2020 12:09 am EDT

I got a box with damaged inter packaging . probably a thin sheet or a hot spot in molding process. Thought there might a place to declare .

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Pat Savoy
, CA
May 15, 2018 2:40 pm EDT
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Your Savoritz Cheese Crackers are the best crackers I've ever tasted. I bought a couple of boxes while I was down in South Carolina at the Aldi Store. I didn't open one box so I brought it home with me. I was wondering, is there any way I can purchase these delicious crackers in my area. I live in Wasaga Beach, Ontario, Canada. If I'm not able to purchase these crackers in Canada, I guess I will have to wait until next year when I'm back down in South Carolina.

Please advise.

Many thanks,

Pat Savoy

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1:19 pm EDT
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Aldi offensive content

The recently shown tv advert for Aldi has really offended me and a few others that I have spoken to. Showing a man brushing his teeth dropping the toothbrush into a toilet and instead of throwing away he changed the toothbrush with his partners and placed the toothbrush into their holder? I understand the concept of swooping supermarkets but the hygiene and honesty / decrepit on does not advertise the correct message to encourGe new customers instead it gives the wrong message and it is disgusting behaviour and dishonest. Not good for adults or children's viewing. I am a regular shopper with Aldi but this advert is not funny at all.

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grumpyyoungwoman
, GB
Jan 18, 2015 3:09 pm EST

I really don't see how you find it offensive. It is a light hearted advert. I would be very surprised if somebody decided to use that as an example of good oral hygiene.

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8:46 pm EST
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Aldi rude employees

I went to aldi and bought almost 100.00 worth of products. When I was standing in line a guy behind me got out of line and went around to the front and handed the cashier his purchases and she rang him up. They did not even ask me if he could go first he just cut in front of me and the cashier said nothing and she knew he was behind me. I am done with this store. If you do not have a coin on you for the cart you have to go get change. Don't forget your bags you have to have your won our buy theirs. It is so unprofessional for the cashier to be sitting ringing up and just THROWING YOUR STUFF IN THE CART. HATE THIS STORE.

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CECIL GILREATH
Howe, US
Feb 07, 2014 3:29 pm EST
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I WAS USING MAXWELL HOUSE COFFEE. I BOUGHT BEAUMONT COFFEE IN TIN. 33.9 OZ CLASSIC ROAST MEDIUM I HAVE NEVER TASTED COFFEE THAT BAD. I ENJOY COFFEE AT IHOP AND SONIC. THEY ONLY HAD 1 BRAND OF COFFEE. I DONT THINK ANYONE THAT BOUGHT IT WOULD EVER BUY IT AGAIN.

Why The Long Faces
Why The Long Faces
, US
Mar 09, 2013 11:04 pm EST

Other than the rude customer who broke the line, nothing you complained about is hidden from you. Everyone knows Aldi you have to buy the bags or bring your own, and everyone knows you have to pay a deposit for the carts. If you hate it so much why go there?

As for the customer who broke the line, why didn't YOU confront him? It is not the cashier's place to do so, it is yours.

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11:41 pm EST
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Aldi how cases are packaged

The cases of 16 oz bottles of Pur Aqua Spring Water is packaged in plastic which is fine, but has no support like cardboad to avoid the bottoms of the bottles from getting damaged & unlevel. The bottles won't stad up straight. Sometimes they don't stand up at all. Aldi also sells rhe 10 oz cases, but they are supported by a cardboard bottom. The 16 oz needs the support even more with the bottes are just as flimsy as the 10oz & heavier. I need 16 oz as my medical supervised weight requires I drink 70 oz a day. I buy at least 2 cases a wk because I as well as my husband likes the water. This is a legitimate complaint that needs your attention. I have bought them whete bottles are burst on the bottom.

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10:47 pm EST
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Aldi dihonesty

I worked for this company for 12 years before I witnessed my store manager David Schweitzer stealing $400.00 from the store safe. I utilized the open door policy and reported it to my District Manager, Erika Lempa. Other associates witnessed this theft as well and soon after I reported it, I was called on the carpet by the District Manager, Erika Lempa, and the Director of Operations, Jon Dana. I was swiftly bullied by these two and told that I was putting the store manager in a bad spot because now the other employees would not respect him (they already didn't). I was told that I was not supposed to use the "Open door policy" the company has in place, I was just supposed to keep it to myself and do as I was told. I was ordered to apologize to the thief and when I refused I was fired on trumped up accusations of "working off the clock". I had been expected to "work off the clock" for the past 12 years without incident. This company's dishonesty is part of the corporate culture from the store managers all the way up to the president of the company. Do not give them your business. The only way people like this learn, is by hitting them where it hurts, IN THIER WALLETS!

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2:36 pm EDT
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Aldi cashiers

we went to Aldi. recently i sprained my arm any ways when we got in line she THREW all the products that were in our cart one of cans hit my sprained arm which now has a bruise. we didn't get exact CHANGE back! we didn't get any money back when we were in line she told us to take this cart we decided to use the cart we had our food in after that she grabbed the cart carelessly and continued... really is this really happening i thought! the other problem is that you cant see what your prices are and theres no phone number. WE ARE DEFINITELY NEVER GOING BACK TO ALDI AGAIN! by anonymous

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Tasha123
, CA
Feb 12, 2013 2:31 pm EST
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Can someone please give me banking advice? I posted a question.

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Tasha123
, CA
Feb 11, 2013 1:56 pm EST
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Tasha13 what is it like being in prison with all that spare time?

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thatnameisalreadytaken
Albany, US
Nov 29, 2012 9:10 pm EST
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They are supposed to allow you to see the prices as they are rung up. Reach over and turn the thing towards you, and if they object, insist on seeing a manager.

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6:08 am EDT

Aldi a wheel missing on my new wagon

I had bought a foldable wagon, i got it home and it is missing a wheel, i dont have the receipt or box i threw them in the trash, not thinking my trash picked up the next morning. i figured i could just pick up a wheel at lowes but they dont carry them.

everyone told me to get ahold of you and maybe you would send me a wheel. I really wanted this wagon for my antique store to move stuff around in side the store. can you please help me out and send me a wheel, thank you.

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2:52 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aldi - poor quality

Aldi has a habit of switching their store brands on a regular basis and often this has meant a poorer quality replacement. But nothing prepared me for my first and last can of Hereford Canned Beef Corned. The new (improved) pull-top lid failed immediately. Since the lid was clearly marked do not use a can opener I resorted to hammering it with the butt of...

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11:39 pm EDT
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Aldi why are credit cards not accepted?

I find it demoralizing that Aldi accepts welfare credit cards, has all the equipment for processing credit payments but does not accept consumer credit cards. I'm sure that most consumers would gladly pay a 1 or 2% premium for accepting credit cards thus invalidating Aldi's claim that they're not accepting credit cards to save you, the consumer, money. If they chose a premium that represented their actual cost, the consumer would have the choice of either using their credit card and paying the premium or simply paying cash. Personally, I believe Aldi doesn't care what the consumer thinks. To accentuate this point on a recent shopping trip to Aldi I chose not to play the ball and chain
$.25 shopping cart routine and instead put my groceries in a empty Aldi box. Upon checkout the clerk told me that I would have to take everything out of the box and put it on the conveyor belt before she could ring it up. When I asked her why she couldn't simply take them out of the box as she rang them up; she said that I would have to take everything out of the box except the head of lettuce. When I asked if she was serious she told me that it was Aldi's corporate rules. Aldi rule #1, consumers concerns are not important. When all is said and done it's really all about the lettuce.

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liberty1776
Cottage Grove, US
Mar 11, 2013 2:17 pm EDT
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Why do you have to be a jerk when you go there?

Why The Long Faces
Why The Long Faces
, US
Mar 09, 2013 11:12 pm EST

Aldi doesn't care what you think. They are a business and do business their way. If you do not like the way they do business, shop elsewhere. As for the credit card being declined, learn to read. There are signs on the front door and in the store as well as at the checkout that plainly state they do not accept credit cards. And one person, 1% isn't much. But Aldi gets more than one customer, and those percents add up.

Good for them for not bowing to pressure. Another thing I love about Aldi is they do not allow customers to wreck their store or abuse their employees.

Why The Long Faces
Why The Long Faces
, US
Mar 09, 2013 11:09 pm EST

There is a sign on the door and in the store that plainly says they do not accept credit cards. The reason they are cheap is that they keep their costs down by not supplying bags (which stores pay over a million dollars a year for if they are a big corporation), they do not pay credit card processing fees by not taking cards, they charge a deposit for use of their carts, which is smart, and they make you unload your cart to the belt, also smart.

People complain all the time about how expensive things are, but they never take into account how much it costs to run a business. Aldi also does not allow their customers to abuse their employees, which is another plus in my book. If you want fancy, go elsewhere.

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hazeldunkel
Spring Creek, US
Apr 21, 2012 9:20 am EDT

I agree with you, I my Capital One card was denied at Aldi because they won't take it. I had to leave all the groceries there and go to a bank across the street to get a cash advance which was another fee.

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5:21 pm EST

Aldi bad return policy

Hi i was wondering if someone can help me out, 2 days ago i brought a router from aldi when i opened it i noticed parts were missing from it, i took it back to the store and told them what was wrong with it and that i couldnt find my reciept the manager asked me when i bought it and what else i bought with it i told him the bits to go with the router and some veg he asked me to wait while he did a print out of my reciept.

When he returned i asked the manager if i could swap it for another one he told me they had no more left so i asked him if any of the other stores had any left, he went to check for me, when he came back he told me swinton did have one that i would have to collect it today, i asked him could it not be brought to this store as i didnt drive he told me no they didnt do things like that and if i couldnt get there to write off to workzone the company that make the router and see if they would fix it i said its not broken that parts were missing he then said well explain that to them and send it back to them at my exspense.

As i dont drive that me having to get 2 buses to the other store with over a hour journey there and 2 buses back another hour, i am disabled i cant make that sort of journey.so i am stuck with a take doent work and the router bit set i am £32.00 out of pockte surly this isnt right.If he could do me a copy of my reciept isnt that proof enough.

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Feerole
, US
May 01, 2012 10:02 pm EDT

I shop in the bayswater victoria aldi store every week and have complained several times to various staff about them leaving unatended with the key in the thing they transport good around the store with as i think it is very dangerous as any child could turn the key and cause damage to themselves or other customers….. on sunday the 4 th of december i had cause to complain again and the lady i complained to to said she had her eye on it all the time and i said the key should be taken out as she could be distracted..

at the time she was on the phone which is a distratction it only needs seconds for a kid to turn the key and operate it anyway she took offence at this and told me to get out of the store and called to the chap on the check out not to serve me so i didn;t argue i went out of the store and left my wife to go through the check out and i waited for her outside but two mins later my wife came out and said that she had taken the trolly and goods off her.

and would not let her go through the check out with them this had nothing to do with my wife so why did she take it out on her for what i said anyway whilst i was outside the store two people spoke to me one said she had no right to speak to me like that as that is not the way to speak to customers and she would not be shopping there again the second couple who had a small child said that there child would have turned the key had it had the chance and they said they would also complain but later as the person in question seemed to be in a foul mood.

and it would have made much differance anyway i feel you should speak to the person at the bayswater store and i think that she should apolagise to me and my wife also i am thinking very seriously of reporting it to the health and saftey people i have not put my name to this for security reasons but the person in question knows who i am and could apolagise to me when i return to the store again as i am not going to stop shopping at aldi as it is a great place to shop i hope some action will be taken in regards to this email.

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FeeroIe
, TK
Nov 30, 2012 7:04 pm EST

Okay get a life people. wrote this complaint over a year ago and you are still talking about it. I forgot about this until I got an email saying I got replies.

lowlife 1.
Do you really think parents have time to watch their children? No lunkhead because they are too busy shopping.

lowlife 2
Yeah you are right she cannot apologize if I don't return to the store. However I was asked to leave the store by her and the manager because I called her a b**ch and told her she was ugly. I was angry at that time. They asked me to leave the store. They had no right to kick my wife out of the store and neither of us will be returning. I told my wife if i hear she stepped foot in this store again I will slap and beat her up.

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FeeroIe
, TK
Nov 30, 2012 7:00 pm EST

Wow, I can't believe that I wrote this review like a month ago and two ###s replied. First of all do you really think people have time to watch their children? They are busy shopping ### to watch their children you ###.

To ### number 2. I won't be returning to the store, and yeah I have left out my name for safety reasons. My wife won't be returning to this store either because I told her that if she ever stepped foot in this store again I would slap her and beat her.

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thatnameisalreadytaken
Albany, US
Nov 30, 2012 12:22 am EST
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At our Aldi store we don't usually have unattended children running through the store. Perhaps they should remove the key, but watching our children is really the best thing to do don't you think?

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10:42 am EDT
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Aldi rubber gloves

do we really have to listen to man say how he likes to wear rubber gloves in the evening, gives me the creeps that advert,
what was the point.

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Aldi Customer Reviews Overview

Aldi is a popular grocery store chain that has been receiving positive reviews from customers. One of the most notable features of Aldi is its affordable prices. Customers appreciate the low prices and the quality of the products. The store also offers a wide range of products, including fresh produce, meat, dairy, and bakery items.

Another positive aspect of Aldi is its efficient and speedy checkout process. Customers have reported that the checkout lines move quickly, which is a big plus for busy shoppers. Additionally, the store has a user-friendly website that allows customers to easily find products and place orders online.

Aldi's customer service has also received praise from customers. The staff is friendly and helpful, and they are always willing to assist customers with any questions or concerns. The store also offers a satisfaction guarantee, which gives customers peace of mind when making purchases.

Overall, Aldi is a great option for customers who are looking for affordable and high-quality groceries. With its wide range of products, efficient checkout process, and excellent customer service, it's no wonder that Aldi has received positive reviews from customers.

Aldi In-depth Review

Overview: Aldi is a well-established grocery store chain known for its unique business model and industry presence. With a focus on providing high-quality products at affordable prices, Aldi has gained popularity among budget-conscious shoppers.

Product Range: Aldi offers a diverse range of products, including fresh produce, pantry staples, household items, and even specialty items. The quality of their products is generally good, with many customers praising the taste and freshness of their offerings. Additionally, Aldi often introduces exclusive products that are not available in other stores, adding to the appeal for shoppers looking for something unique.

Pricing: Aldi's pricing strategy is one of its key strengths. They consistently offer competitive prices that are often lower than their competitors. This affordability makes Aldi an attractive option for budget-conscious shoppers. Furthermore, Aldi frequently runs discounts and promotions, allowing customers to save even more on their grocery bills. While they do not have a loyalty program, their low prices and regular deals make up for it.

Store Experience: The overall shopping experience at Aldi is generally positive. The store layout is simple and efficient, making it easy for customers to navigate and find what they need. The stores are typically clean and well-organized, creating a pleasant shopping environment. However, some customers have reported occasional issues with long checkout lines during peak hours. In terms of customer service, Aldi's staff is known for being friendly and helpful, ensuring a smooth shopping experience.

Online Shopping: Aldi's online shopping platform provides convenience for customers who prefer to shop from the comfort of their homes. The website is user-friendly, allowing customers to easily browse and select products. However, it's worth noting that Aldi's online selection may be more limited compared to their in-store offerings. Delivery options are available, and customers have reported prompt and reliable service. Aldi's customer support is responsive and helpful, and their return policies are fair and accommodating.

Sustainability: Aldi has made significant efforts towards sustainability and environmentally friendly practices. They have implemented initiatives to reduce waste, such as encouraging customers to bring their own bags and offering reusable shopping bags for purchase. Aldi also focuses on ethical sourcing, ensuring that their products meet high standards of quality and responsibility. Additionally, Aldi supports local communities through partnerships with food banks and charitable organizations.

Customer Reviews: Customer reviews for Aldi are generally positive. Many customers appreciate the affordability and quality of the products, as well as the overall shopping experience. Common positive feedback includes praise for the fresh produce, low prices, and friendly staff. However, some customers have expressed concerns about occasional product availability and long checkout lines during busy periods.

Comparison to Competitors: When compared to other grocery store chains, Aldi stands out for its competitive pricing and wide range of products. While some competitors may offer a larger selection, Aldi's focus on affordability and quality sets it apart. Additionally, the store experience at Aldi is often praised for its simplicity and efficiency, making it a preferred choice for many shoppers.

Corporate Social Responsibility: Aldi demonstrates a commitment to corporate social responsibility through various initiatives. They actively engage in charitable donations and community involvement, supporting local organizations and initiatives. Aldi also prioritizes employee welfare, providing fair wages and opportunities for growth within the company.

Conclusion: Overall, Aldi offers a positive shopping experience with its affordable prices, good product quality, and commitment to sustainability. While there may be occasional drawbacks such as long checkout lines or limited online selection, the benefits outweigh these minor inconveniences. We recommend Aldi to budget-conscious shoppers who value quality and want to support a grocery store chain that prioritizes sustainability and community involvement.

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Contact Aldi customer service

Phone numbers

1800 991 828 132 534 More phone numbers

Website

www.aldi.com

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