Albertsons
reviews and complaints

Good Morning,

I special ordered alot of cupcakes for my daughter birthday and spent a lot of money and they put them in two different giant boxes and didn't put nothing under them to keep them steady like bakery's normally do so by the time I went just right around the corner to where I was going they were all thru the boxes all messed up, I was really disappointed.

This is the Albertsons Grocery Store at 101 E Willow St, Long Beach, CA 90806
I have been complaining to the management for over a year now about the people that they allow to hang out in front of their store and beg. They are blocking the entrance and getting in your face as you enter and are leaving the store. Several times I have been verbally harassed black men, some no older than 21 years old and they say disrespectful things when you tell them “no, or leave you alone.
Greg is the manager, and I have complained to him several times. I have been told that they are very much aware that it is a chronic problem and yet all they can seem to do is ignore it. I have given them details on what has been said to me but for some reason they take their customer relationship so much for granted.
I suggested for them, since it is such a problem and out of respect for their paying customers, to assign a rotation of staff to go outside once every hour and run the people away.
This is the epitome of how retails take their customers for granted. Just come in and buy my items and keep my doors open but I don't give a damn how you are treated inside my store or on my premises. It's disgusting what I must go through and I spend at least $100 every two weeks on grocery there as a single person.

I don't like being taken for granted like this one bit and I think it's appalling that more effort is not made to remedy this problem.

I am in college and was on my college job site where they post jobs in community and on campus, I submitted resume and application and was emailed by someone name Rober Gerald and he was claiming to be the person offering me the job a few days later he texted me off a google voice number & then a few days later a check came in the mail and he texted me again claiming that he sent a package and did I receive it & also sending me a email on what to do with the money. My mom is taking check to authorities I would like to speak to someone about this.

August 2, 2017

I received your weekly sales ad for the store in Shreveport and Bossier City, Louisiana. At the bottom of your ad, it states the sales prices are good at the Shreveport and Bossier City Louisiana locations. My husband and I spent a hour in your store searching out our sales according to your ad. When we got to the register, the cashier told us they were not honoring the ad prices because they are going out of business in September. I argued with the cashier as to what the ad stated. She said she couldn't do anything about it. I ended up leaving my full basket at the store. It could have been a "win-win" situation if they sold me the products at sales prices. They would liquidate inventory, receive store income, and I would have groceries. It confused me and angered me. I would think if you are closing the Bossier City store, that you would want to sell what you can. I have been shopping your Albertsons stores in Louisiana and Colorado for over 40 years. However, after what I experienced tonight, I will not be shopping the Shreveport location due solely on how I was treated. Kroger just got my business! I stopped by Customer Service to ask them to possible put a sign on the door coming into the store stating they were not honoring sales papers as I am sure there will be other people just like me.

Today at approximately 11:45, my daughter and I both checked out our groceries at the Albertsons store in Shreveport, Louisiana. We decided to go there because of the news that the store that we usually use in Bossier City, LA is closing. We both left there furious because of the rude, nasty, [censored]y gals that checked us out. Both us had several items that did not ring up at the price that was in your weekly flyer that we picked up when we came into the store. You would have thought we had committed a serious crime because we took up so much of their precious time in asking that we be given the advertised prices. Neither of us will EVER go back to that store and you can close both of the stores as far as we are concerned. The store in Bossier City stinks like spoiled seafood all over the store. At least they do have some very nice cashiers that are about to be out of job.

An employee has been rude to me on two visits. The store is located on Live Oak in Arcadia, CA. And the employee is named Susanne and I think her position is a Courtesy Clerk. On the first visit i was accompanied by an adult with a service animal and she didn't say anything until I began pushing the cart for my friend. Susanne began telling me with an condacending attitude that the service animal does not belong in the store and argued with me when I defended myself. The cashier was nice and apologized. Today I went in without this service animal and while standing in line she grabbed my cart without my permission and my leg was resting on the bottom of the cart at the time and I could have twisted my ankle if it wasn't for my quick reflexes. When I confronted Susanne she have attitude again and have my dirty looks for the remainder of the transaction and the cashier once again apologized on the behalf of Susanne. I found out this visit that her official title is a Courtesy Clerk. He job is customer service to which is not providing. She arrogant amd disrespectful and should not be working in her field if she cannot get along with people.

Date of incident: 07/21/17
Location: Albertsons #06045 Las Vegas NV
Amount: $425.95
Resolution: Refund

Description: An unauthorized person made a withdrawal from my bank account without my consent using my debit card at this location, Albertsons #06045 in Las Vegas, NV on Friday, 07/21/17 in the amount of $425.95.

See attached copy of transaction and police report.

I bought three 2 ltr of Pepsi along with other groceries. I placed two of the pepsi bottles in my cart and said that I would not need a bag for them but everything still on the bagging area I would. The bag boy starts bagging and then puts all three Pepsi bottles in cart. I remind the register lady that I needed to go upstairs and thus the one Pepsi needed to be bagged. She then says it'll be an additional ten cents since I had already paid before I let them both know previous request.
She says they couldn't fit the one Pepsi so I might as well buy the third bag. So I used my debit card to buy third bag at ten cents which doesn't make much sense seeing it costs you per transaction.
I moved an item in second bag and easily placed bottle of Pepsi inside.
Common sense, pass it on. Frustrating cuz I love my Albertsons store and it's just a dime but yeah the argumentative and dismissiveness from register lady ended up reason for sitting down to write this. I have two receipts if needed to show if interested in seeing them.

I purchased four cases and all four the bottles won't stand up because of warping. This means:

1. They stood in the sun or high heat long enough to warp the bottle and
2. They are now contaminated because heat releases toxins into the water.

I have also alerted Aqua Fine but you know this is a complex issue that will take everyone's cooperation. There is shipping, , storage, etc.

But this problem has to be solved. More and more people are blogging about the dangers online.

On 7/21/2017 at 6:30pm I ran into the bakery to buy a cake on my way to a dinner. When I got there I saw one customer waiting.I thought she was being helped so I waited an additional 10 min. Finally the other customer said she was waiting too. I saw three employees 20 ft away in the deli with no one even interested in helping us. I went to the cashier who finally got us help. 25 min. An employee shoes up and say "What do you want?" What? Really no customer service at all. The when I said something, she turns around and stormed off and said ok we will play that way. Through my cake in a box and didn't even seal the ticket to it. I could of walked off with it.
There are several m grocery stores near by. I won't go back. First off you need to walk through homeless, employees smoking filth etc. Less than 5 miles is a new Smith, sprouts wet all clean and security. Why would I sop at your store. Your beefed it up but never trained the staff.

Tonight I was buying groceries in the Albertson's store at 110th & Canyon Road in Puyallup.

This is the second time in a row that I have seen people bring non service animals ("dogs") into the store. I mentioned it to one of the staff on the first visit, but no one wanted to raise an issue even though it is a violation of local ordinances.

The staff is flirting with an e-coli outbreak since some of the shoppers are putting their cute little dogs with their cute little behinds in the shopping carts. Odds are their pets aren't using toilet paper. One shopper mentioned that she had seen a dog piddle on the floor, and the owner just scuttled away from the puddle.

The next time I see a non service dog in the store, I shall call the health department. If the Albertson's staff is unwilling to confront the idiot bringing fido into the store, perhaps they'd rather explain their inaction to the County health department.

In case you are wondering, I have a dog. But I don't bring him into stores or into contact with other people's groceries.

Before Savon went back to its old phone system, the computer renewal system was much faster, and a lot less aggravating. Just tried to renew a prescription; however, it took me more seconds to enter the Rx number than the telephone software allowed, and it hung up on me — twice. Wish I could look at the Rx # and recall all 7 digits, but I can't, and have to look back at the bottle for the next numbers. The phone system is probably cheaper for Savon to use, but does it save money on our Rxs?

Albertsons Store:#182
Date of incident : 07/21/17
Time of Incident: 12:01
Receipt No: [protected]
Cashier: Bonnie and Trainee
My wife and I went to the store to purchase a bundle of flowers and a bag of potatoes. Bonnie the cashier handed the bundle of flowers to my wife, no bag. Water is dripping from the bundle of flowers. She put the bag of potatoes on the counter, no bag.

I asked for a paper bag, Bonnie looked around, and said, there is nothing to bag.

I told her nicely, please put the potatoes in the paper bag. She said we don't bag item that is already in a bag.

I asked, who said so. Bonnie answered, we are taught that we do not bag item that are already in a bag.

I asked again, who taught you. Bonnie answered, the management taught us.

I asked nicely again, please put the potatoes in the paper bag. This time the trainee replied, we are taught by the management not to bag item that is already in a bag, bag are the biggest expenses of the company.

Bonnie reluctantly put the bag of potatoes in the paper bag and give me weird look.

Desirable resolution:
Do no waste customer time. Give them bag when they ask for it. Train your staff well, so they do not give bad customer service.

Thank you.
Carl Thomas
email: [protected]@gmail.com

I visited the Banning Albertsons and I felt personally attacked by one employee that worked there. When I walked by the table she was working at she loudly cleared her throat to be rude while I was trying to shop and was having other employees look in my direction. They were working in different areas but as I was walking through the produce section noticed they were talking and looking towards me. I was just curious if the store does drug tests. I also noticed that her name was Jordyn, as it was on her name tag.

As I approached the check stand, Clara was talking to an employee or a friend that wasn't even in line shopping. I was never acknowledged except when I was told the total I owed. I handed her my sales paper that had a coupon on it that I wanted her to scan. She kept the paper by her drawer and when I asked for it back she handed it to me forcefully. I asked her what her name was in hopes that she would offer some acknowledgement to this situation but she completely ignored me. It would be excellent for the benefit of the company, Clara, and customers if this girl could learn some better customer service as even the basics weren't achieved by her. Thank you for your time.

I was in the Cheyenne WY (on Ridge Rd.) this afternoon, 7/17/17. As I approached the checkout area, I was never looked at, much less acknowledged or spoken to. So-I didn't speak either, I decided to wait to see how long it would be before I was acknowledged. However, it never happened as the cashier and bagger were so busy having a "private" conversation about the cashier's complete disdain for the "shift" she was currently working because the "people were so rude" and "she always had to stay late" and "her break wasn't on time" or someone didn't show up and on...and on...and on. The FIRST time she spoke to me was when I told her that I attempted to leave a ($3) donation (on the pad) to feed children and it didn't appear on the screen, so I asked why it didn't appear (though I knew why it didn't, because I saw her hit the "skip" button on her terminal which made it disappear before it registered)and she said "I can't go back to that" and just looked at me until I finalized the sale with my CC.
Which as I said, was the first (and only) time she spoke to me other than to tell me how much I'd "saved" on my purchase of nearly $200.00.
I ALMOST said to both of them (the Cashier was doing most of the talking, and the bagger was just agreeing and never spoke either) that if they were that dissatisfied with their jobs that they should quit and allow another able-bodied person who wasn't fortunate enough to currently have a job to have theirs. I have had several experiences very similar to this since the (NE) Safeway store closed. I am a business owner in Cheyenne and am very, very disappointed in their customer relations

Well i have shopped at albertsons for 25 years normally they had good customer service along with cashiers that know what theyre doing well past 6 months store is slow as a snail cashiers dont know how to cashier they use to have a 3 is a crowd for a line and call backup cashiers. I stood in line for 12 min and still had 7 people in front of me. Express check out had 17 in line and its all due to inexperienced poorly paid cashiers. Well fred meyers just a new customer

The Chandler store at Riggs & Gilbert has two very large displays of gift cards. This morning I ran in quickly to pick up 5 for a work event. The person at the register would not sell me the gift cards due to the amount I needed and the amount I needed on each card. I shop at this store at least 3 times a week...not that I am that memorable - however, I was going to pay with a company card, I had ID and there was nothing we could do. I even suggested separate transactions and that was not acceptable. Why do you have the cards? What do you do during the holidays? They did offer to ask a customer service manager to come over - but by then it was past the point. If it was not for the fact that this store is where my son LOVES to have his Saturday Donut Day and that it is 5 minutes from the house for those "i forgots" during the week - I would not go back. I understand the chance of fraud with gift cards - but nothing is posted that I saw telling you the rules. Plus - why have such a large selection if it is such a chance of fraud. Very disappointing and irritating!

I needed milk so I decide to go to Albertsons to buy milk and cereal with my WIC vouchers. My voucher was good for 2 gallons of 1% milk so when I went to get the milk from the fridge (to be clear there were only 2 gallons of 1% milk). 1 gallon was good until the 24th meanwhile the other expired on the 15th. It was only common sense to get the one which expired on the 24th and get two half gallons which had the same expiration date to make up for the other one. When it came time to check out the guy at the checkstand said it wasn't possible to get 2 half gallons since I explained to him that I wasn't going to end up taking the gallon of milk that would be expiring soon but was willing to ask the manager. When he went up to the manager and asked after he had clearly listen to the conversation without any explanation said you either take both gallons or you can leave the stuff. What bothered me the most was the lack of attention and education the manager had since he didnt even bother check and make sure if there were more gallons of milk in ghe back ;and the unwillingness to care for its customers. I wouldn't of mind if he would of kindly replied but since that wasn't the case that's why I'm writing this complaint.

So I go to Albertson's to pick up lunch: a whole chicken and a handful of potato wedges from the deli... unbeknownst to me the price sticker on my wedges fell off... I stood in the express line with already three people in front of me...the current customer had twenty items, (not 15 or less) the cashier was flirting with the customer as we stood there and wait... it was finally my turn and she noticed I didn't have a price on my wedges, I tell her it was wedges and she proceeded on yelling out to a coworker saying "I need a price check" the coworker yells back "I'm on a break!" They then started arguing:
Cashier: I didn't know you were on a break geez... some people has so much attitude around here
Coworker: I'm telling you I'm on a break!

Me: (to the person next to me)
What's happening right now?

Me: (to cashier) you know what I don't need it, this is an express line and I'm not having this people waiting...

Cashier: well this might be an express line but I can't do anything if there's no price tag.
(Yells Out) "CANCEL!"

Me: you should have more express line and your behaviour is unprofessional!
*Walked Out!

Location: Albertsons on Jones and Tropicana

Cashier Name: Kat