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1.2 523 Reviews

Albertsons Complaints Summary

23 Resolved
499 Unresolved
Our verdict: If considering services from Albertsons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Albertsons reviews & complaints 523

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A
1:47 pm EDT

Albertsons cashier

Number 2 clerk in los lunas at about 12:15, wears glasses has tattoo. Really mean to me in a rude voice telling me to go to school and get a job and she doesn't even know me. Then she asks me where I live. That has never happened ever anywhere and now I feel bad and she ruined my day. She might need to understand her job better on how we just want to buy our items and leave, not be insulted. I hope this can be resolved.

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4:15 pm EDT

Albertsons kuna idaho - old pauls store turned albertsons

on our way back from a fishing trip we stopped into what used to be Pauils grocery store in KUNA, Now it is Albertsons, store 3337 700 E. Avalon in Kuna Idaho 83646.

we just needed to pick something up to cook for dinner and decided on Chicken breasts, We chose the skinless Boneless whole reg price 17.22

we drove all teh way back home after purchasing this and i opened the pack to prepare these for the grill just as I do with the meat i normally get from WIN CO in meridian and also that I have Got from Albertsons on 10 mile and Cherry lane and Albertsons On Fairview and meridian Road, i have never had a problem like this from any of these places.
This entire pack of supposedly whole chicken breasts were, each one, on the left or right side, cut directly in half, it looked purposely done. Mutilated really. Each breast was also covered in excessive fatty deposits, the meat was slimy to see and touch but did not smell rancid, It was however Bloody in places that chicken breasts should not be bloody, like it was peppered with a stabbing tool before it was killed, this chicken was injured before it died. on The half of each chicken breast that was not cut in half there was a tough grainy layer, i assume freezer burn but who knows and each breast had a abnormal amount of cartilage.

To clarify, these were awful in every way, i did try to clean them up as best i could and I tried to cook them as i would normally do with NOT substandard meat but the results i was getting were non edible food, since we had nothing else ( the reason for stopping by the store to pick something up) and it was late, I ended up scarping up a very lame dinner of canned sides and that was that, in the trash with all that horrible chicken.
i would also like to mention the display in the store, the package of chicken were all turned so that no visible signs of nastiness were able to be seen, it looked like it was all good. every spotty blood pool in the meat, every clob of fat and every gnarly hacked cartilage was turned down so it could not be seen. this is probably one of the worst things i have bought, meat wise since a wal mart rancid steak incident 5 years ago.

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4:48 pm EDT
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Albertsons pharmacy

I have been a customer of Albertson's at 850 E Loop 820 Fort Worth, TX 76112 for over 15 years. The pharmacy regularly screws up my prescriptions but I continue to go to it because it is near my house. On May 30, 2018 I filled a number of prescriptions and one was an epipen. On June 5, 2018, I received a phone call that my epipen was in. I forgot that I filled it earlier and picked it up. I again paid $170. When I got home and realized I already had one, I went back to Albertson's Savon Pharmacy and tried to return the EpiPen but they refused. I asked why they called me in the first place that my EpiPen was ready when I had not had my doctor send in another prescription and they could not give me a straight answer.

I don't know if this is due to incompetence or if it's a scam to get more business. Either way, I am changing my pharmacy and grocery store and will not go to Alberton's again. I would like to return my second EpiPen and receive a $170 refund

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11:17 am EDT
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Albertsons service

Went into Albertsons Mesa power and Broadway and had cashier Julie rude snotty when I asked her how come my total was so much she rolled eyes and I said who's this manager and she yanked reveiot out of my hand and said excuse me and I said who is manager and she gave receipt back and the customer In front of said she should if kicked me out will not return to this store going to corporate BBB news and more

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Kim Linder
, US
Jun 15, 2018 3:52 pm EDT

You ought to go back over what you wrote here, it's very hard to understand with partial sentences, left out words and spelling errors. just saying that it;s not clear what happened exactly.

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J
9:22 pm EDT

Albertsons deli clerk

I shop at the Albertsons on Fort Apache regularly. There is a black female deli clerk who has been rude to me on numerous different occasions. Today I asked her a question about the differences in the meats and she was rude to me again. This is excessive and someone needs to speak to her about her attitude and professionalism. I was so offended that I told her nevermind and I just got prepackaged cold cuts instead.

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Appaloosa
, US
Jun 16, 2018 12:09 am EDT

I shop regular at Albertsons in Pahrump, NV. Everytime I have a question about there product, and have talked to their Store Director Bradley Mildenberger he is always rude, and very short to take the time to answer any questions you have. He is defiantly not customer friendly. I think Albertsons need to have a chat with this very rude Director or replace him with a customer friendly personnel.

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10:07 pm EDT

Albertsons manager customer service

I went to rent a rug doctor and the customer service was closing in 5 minutes and I asked for a rug doctor.and they put out a closed sign with 5 minutes remaining. The Belgrade Montana manager Carrie C and assistant Ashley were completely dismissive and did not care about their company and just stated nothing they can do etc... But jus blew it off with no apology or even trying to make right.

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Update by Montanamontanagabe
May 31, 2018 10:07 pm EDT

Worst management

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8:49 pm EDT
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Albertsons customer service

Today, May 31st, around 5:00 pm, I stopped by the pahrump, NV, Albertsons. While waiting to checkout, a customer complained about lowclass/lowlifes and I was unbothered but the bagger engaged in the conversation and said "wait for tomorrow because lots of low class disgusting people will show tomorrow for food stamps", this type conversations and other derogatory words towards customers has been happening on several occaisions. Another day, about a week or so ago, a younger woman got told to leave for browsing merchandise while her friend ordered coffee from Starbucks and was not allowed to browse. I would like to see an improvement in the treatment of customers here at Albertsons and would like to see less discrimination and please stop the harassment and would like to continue buying from here without being afraid of confrontation from employees. Many others are having the same problem and if you would like to contact me, please do so at [protected]@yahoo.com. Thank you.

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5:31 pm EDT

Albertsons chicken

In the Albertsons at 1901 S 25th EAmmon Idaho they have most of the chicken but the honey bbq is never their when we go and they close that department at 5:00 pm when anyone who can get it gets off work after 5:00pm so therefore I believe that they honey bbq chicken should be cooked more often and that department should not close till 6:00pm, thank you.

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8:40 pm EDT

Albertsons service

I went into carlsbad nm location today and the girl at the customer service desk I believe her name was Ashley she had dark hair, She was very rude and hateful. Not only did she treat me horrible she was talking about other customers poorly to a employee I won't go into this store again because of how she was I hope you can hire more respectful employees

Angela

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11:55 am EDT

Albertsons hash browns

I was at the Albertsons Nampa Idaho location yesterday and bought 4 bags of hash browns. After eating 2 bags yesterday and making the other 2 today I read that 3 of the 4 are expired by a month! I am so disappointed that Albertsons would have expired products on their shelves especially since they were founded in Idaho. I don't know if I can shop at Albertsons again knowing I will have to check the expiration date on everything I buy.

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10:54 pm EDT

Albertsons meat dept

I was in my local Albertsons store in Clarkston, wa today checking out the memorial day steak special. Always up until today I could request my meat selection on the neat counter to trim the tails off of the steak that is nothing but fat and I was informed that corporate would no longer allow the butcher to trim to customer satisfaction. What a dismal decision corporate has made. You are taking away the very reason I shop Albertson. Are you happy? Because I am Not! What good customer service practice is next? These employees have always had the customer satisfaction their priorty. Where is yours?

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9:09 am EDT

Albertsons service

Don't stop in at the Vista and Overland market and hope to get something for lunch from the deli!
They OBVIOUSLY have too many opening chores - as they will wait to even acknowledge you - then when they ask you what you want, you have to repeat it, as they are STILL getting their morning chores done.
Then they will blindly slice meat, often the wrong amount or cut and then roll their eyes when you tell them it's not right.
Go somewhere else, anywhere else, if you have to be to work on time.

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10:06 am EDT

Albertsons customer service

Checker Crystal was not able to explain why the coupon i presented was not valid for item purchased with it, did not offer to remove item. Was in a rush to complete transaction. No one offerred to put bags in cart, so while i was trying to pay and put bags in cart my receipt was shoved at me and next customer items were being bagged w my bags still on counter. It was a poor experience all around. I will not return to mountain home Albertsons. I shopped at albertsons weekly for several years. I will never return to the mountain home store again.

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3:11 pm EDT

Albertsons cleanliness

The floors in Albertsons produce today were filthy at the Boulder City Location. JEEZ! Really? This location is a BIG profit location and has a monopoly in this tourist location near Lake Mead Hoover Dam ! Albertsons needs to spend some of the profits and remodel this old store or at LEAST spend some of the huge profits on janitorial staff! Clean it up!

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2:05 pm EDT

Albertsons unaccommodating cashiers

I am a mother with two small children on WIC checks and I am lucky if I can make it to the store once per month to use them. It already takes forever and my children are tired and crying by the time we get in line to leave the store. I work hard to make sure I have the correct items and they are all sorted by check to make things less difficult for the cashiers and less time consuming for other customers. I was approached by the day manager today and was told that they can only process three checks at a time. If I want to use more, I have to come back another day or leave and get back in line at a later time. First off, there was no one else in line at the time. But also, it was the only register with a cashier at the time. It was totally possible to open 5 other lanes to deal with other customers. Who is going to watch my crying children while I spend hours upon hours following that protocol? That's ridiculous! Just because I am below the poverty line and have small children does not mean that I need food less than others. I am still a customer. I deserve to be treated like it.

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9:48 pm EDT

Albertsons customer service/food complaint

5/15/2018 16:39
Ref #:01001001872 Auth:H77805

My husband went to store 165 in Mountain Home, Idaho and bought a pound of cluster snow crab from your "fresh" selection for our anniversary. He brought it home and I noticed it had slime on it so I assumed it was a fresh water issue. I cleaned off the slime and it still had a lackluster appearance. It didn't smell bad so I still cooked it. When my husband cracked into it, there was black inside where the meat was. It was in a few others as well. This is a HUGE sanitary issue and with recalls all over the country for unsanitary practices, it is important this issue is looked into.

Second issue was when I went back to get a refund for the disgusting product. Brittnay, a customer service manager helped me. 5/15/2018 19:58
My husband paid with a debit card and she said I had to travel back to my house to get my husband's card to get the refund. I live a decent distance away from the Albertson's. I get back to the Albertsons and I put his card in the chip reader to get the money placed back on the card. However, the money was not able to be returned and Brittnay had to call over a higher up manager. She ended up giving me cash... I went all the way to my house and cash was an option. She has wasted my time and my husband made my 3 year old daughter food. He chose the messiest thing. I wasn't going to write this complaint, but she brushed it off as if my wasted time was not her fault. She laughed it off. Still got the cash, but I am very frustrated.

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Lisa OIaveson
, US
May 15, 2018 10:04 pm EDT

I was so frustrated that I took my anger out on my three year old. A neighbor witnessed this and called CPS, and now I may have my three year old placed in foster care. Bet she does not blame herself for that as well.

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10:07 am EDT

Albertsons overcharge

Albertson's Store # 3713
15232 George Oneal Rd.
Baton Rouge, LA 70817

* receipt information: 05/14/18 20:30 3713 6 227 8133

This happens repeatedly and is the reason I stopped going to one of your other stores. I thought this location was better... But I guess not.
I had a total of 16 items rang up... There were only 8 different items with multiples of a couple of them. I was overcharged for 3 of the items!
Because the items ring up at the regular price and the supposed sale price is all calculated at the end of the transaction... You can't tell ahead of time if it was correct and only if you check your receipt very closely. Why offer a sale price on items to entice the buyers to come to your establishment... If you still do not give the advertised price? It's just very disappointing and makes for an extra trip to get a refund. I know that in most cases this is to your benefit... Because people don't check their receipt closely or they don't have the time to come back again for a few dollars. It definitely works in your favor! Very sad and I will do my part in spreading the word about needing to be very wary of your so called sales.

Unhappy!
Gayle Ferguson
[protected]@sigmacg.com

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9:42 pm EDT

Albertsons store

Albertson's on Guadalupe and Rural is a disgusting, old, unmaintained filthy store with poor quality produce and bare shelves. Even the parking lot is disgusting. This store reminds me of a 3rd world Island grocery store. The individuals who work here are generally kind. I am so glad Sprouts have opened in the neighborhood. I plan on taking money to Sprouts, WholeFoods and Fry's.

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12:22 pm EDT

Albertsons basically everything in this store.

I use to be a regular customer at the Albertsons store located on Eldorado, I went to this store daily until the new manager took over. I occasional went to this store but will not any more. Basically this store has gone down hill every since the new manger tock over.

The help is grumbly and not happy and items in the sore that where very standard are seldom in stock. I only go in the store on a weekly basis now when I use to go every single day.

I went 4 weeks in a row to the deli and tried to order spicy chicken wings for lunch and again today with the same result no wings. You have them on the menu but you never have any more.

On Mothers day this store use to rock with dipped strawberries and very nice flowers. I would spend 50 or more dollars just on these but today it was like" Blech". Nothing I would want to buy.

So I figure if you don't even carry things like that then your store is pretty wordless to me and I will not be back. In fact I blogged about this today on Facebook and am boycotting any of your stores from now on including Tom Thumb, Randall's and Safeway. If I do visit areas with other Albertsons stores I will not enter them either.

When you have management like this in your store it is not worth my time to shop there. You folks have lost me as a life time shopper. You have some very good people working here as employees but your management sucks. He has single handily driven this store into the ground.

I do not need or want a reply fro m you folks in fact I do not even want to hear the name Allerton's again. You will never see an other friend or family member of mine inside of one as long as this manager is in one.

Rich Kaminski

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Update by bobolink
May 13, 2018 12:23 pm EDT

Very bad store!

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4:11 pm EDT

Albertsons tenaya store in las vegas

I have been shopping at this store since the opening. The deli with 3 people working are never helping the customers and always talking. Usually one of them decides to help someone while the other 2 do there own thing. Got sick of waiting while only one other person was at the counter and decided to leave that department to go to produce where the chopped onion is never on the shelf and the watermelon that they cut is more white than red because they cut it too close to the rind. Hey its more expensive than doing it myself so maybe they are doing me a favor. Go to buy 6 bottles of wine because it is cheaper and when I get to checkout the new checker tells me that I put the wine wrong on the belt? Seriously I buy wine every week. I just had a hard day at work and it was important for her to tell me how to put my wine on the belt? Just do your job and be quiet. There are very few people I know there now because literally everyone is new and they don't seem to care like before. By the way I spent $300.00 yesterday and I go in there everyday for something on my way home from work. Just thought you should know so maybe you can make things better again.

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Albertsons In-depth Review

Website Design and User Experience: The website design of Albertsons is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functions that help streamline the shopping experience. The overall user experience is smooth and efficient, making it a pleasure to browse and shop on the site.

Product Range and Availability: Albertsons offers a wide range of products, including groceries, household items, and personal care products. The selection is extensive, with both popular brands and affordable options available. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: Albertsons offers competitive pricing on their products, with regular discounts and promotions available. The prices are generally reasonable, and the store frequently offers deals and discounts to help customers save money. Additionally, the store has a loyalty program that provides further savings and exclusive offers.

Customer Service and Support: The customer service at Albertsons is excellent. The staff is friendly, knowledgeable, and always willing to assist customers with any inquiries or issues. The store also provides various channels of communication, including phone and email, to ensure that customers can easily reach out for support.

Delivery and Shipping: Albertsons offers convenient delivery options for customers who prefer to have their groceries and other items delivered to their doorstep. The delivery service is reliable and punctual, ensuring that orders arrive on time and in good condition. The store also provides updates and tracking information to keep customers informed about the status of their deliveries.

Return Policy and Refunds: Albertsons has a fair and flexible return policy. If customers are not satisfied with their purchase, they can return the item within a specified timeframe for a refund or exchange. The store strives to make the return process hassle-free and provides assistance to ensure that customers are satisfied with their experience.

Quality of Products: The quality of products at Albertsons is consistently high. The store carries reputable brands and ensures that the products meet the highest standards of quality and freshness. Customers can trust that they are purchasing reliable and well-made products when shopping at Albertsons.

Loyalty Program and Rewards: Albertsons offers a loyalty program that rewards customers for their continued support. Members can earn points on their purchases, which can be redeemed for discounts, exclusive offers, and other rewards. The program is easy to join and provides additional benefits to loyal customers.

Online Ordering Process: The online ordering process at Albertsons is straightforward and convenient. Customers can easily browse and select their desired items, add them to their cart, and proceed to checkout. The website provides clear instructions and prompts to guide customers through the ordering process, ensuring a seamless experience.

Payment Options and Security: Albertsons offers a variety of payment options to accommodate different customer preferences. Customers can pay for their purchases using major credit cards, debit cards, and digital payment methods. The website ensures the security of customer information by utilizing encryption technology and other security measures.

Social Responsibility and Sustainability: Albertsons is committed to social responsibility and sustainability. The store actively participates in community initiatives and supports local organizations. Additionally, Albertsons prioritizes sustainable practices, such as reducing waste and promoting environmentally friendly products.

Overall Rating and Conclusion: Overall, Albertsons is a reliable and customer-focused retailer. The website design and user experience are excellent, making it easy to find and purchase products. The store offers a wide range of products at competitive prices, with regular discounts and promotions. The customer service is top-notch, and the delivery service is reliable. The return policy is fair, and the quality of products is consistently high. The loyalty program provides additional benefits to loyal customers, and the online ordering process is convenient. With a variety of payment options and a commitment to social responsibility and sustainability, Albertsons is a great choice for all your shopping needs.

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