Albertsons
reviews and complaints

I bought asparagus 2 days ago at store #3333 in Las Vegas, NV. I came home and placed the item vertically in cold water to preserve freshness. Two days later the asparagus looked wilted and the tops were were flared-out. I always place them with the heal down in cold water and never experienced any problems. Today my wife brought them back to the produce dept. The man accused my wife that it was our fault that caused the problem. She was also told that she probably bought the asparagus at Smith's. She asked if he was implying that she was lying and that he would swap one for another.
My wife and I spend thousands of dollars at this store each year. I can truthfully state that his behavior was appalling and totally unprofessional. Your produce dept has put out some of the worst produce I have ever seen: apples that are rotten inside, onions that are black inside, wilted lettuce, etc, etc. I will be telling all of my friends that shop there of what my wife experienced today. Rude behavior my your employee and total disrespect to the customer toward my wife.

Well after renewing my raincheck for powerade zero 4 times i received the product this week. Many visits and phone calls on my part to check on availability. This shouldnt have been this hard. I have ordered case product before without a problem. No one called to let me know there was a problem just kept saying they would call on Monday or Friday after delivery. Not good customer service.

Yesterday at the 1653 S Vista Ave Boise 83705 store, we purchased almost $300 in food. When we entered the store, we had used your hand wipes because of the flu season. I mention this because it is important. We bought our food and thought the awful smell was coming from the wipes. As we got in our car and left the store, the smell got worse and worse. When we got home and unpacked our groceries, our entire kitchen and living area filled with this odor. When we got to the plastic bag with the Pork Ribs, we gagged. We had picked up 2 packages of pork ribs that were rotten. We didn't obviously smell this in the store or we would have not purchased them. We returned them quickly to the Park Center store which is closer to our home. Our car, clothes and house still reek of this odor. I have totally lost faith in Albertsons at this point. I want to make sure that someone at this store is held accountable. Food that is in this state and spoiled this profoundly could have made someone very ill. Again, we thought the smell was coming from the wipes and it was on our hands. I would like an explanation. Please call the Park Center Albertsons store and ask them about the return as the look on the person's face when we asked them to take a look, told the entire story. Our names are Karen and Wayne Starling, 2752 E Windsong Dr., Boise Idaho [protected].

the check out time at the Carpinteria Albertson's is the longest of any grocery store in which I have shopped. I know that this is almost a universal complaint and urge management to look into the causes and correct them. Although the Check stand personnel are always very nice and polite, my observations center around too much conversation as well as general confusion over pricing or some other issue which delays checkout almost every time i have been in the store. There are also too few check out stands open at busy times.

For years now I have been a regular at Albertsons on N. MAIN I just love how welcoming the employees make you feel. I've never had an issue until my last two times I've shopped there and both times the cashier I went through was a young female full of tattoos and she was beyond rude! The first time I went through her line I thought maybe she was having a bad day but the second time she continued to be rude and rolled her eyes at me. I was not impressed with the customer service I received those last two times.

Store #597, Irvine, CA.
For at least 8 years I have shopped exclusively at this store. We buy all our groceries, liquor, wine, produce, meat and fish there. In particular I enjoy the choice of chicken wings they have.
People and their attitudes have always been terrific.

Unfortunately I still smoke and am also loyal to a particular brand. In early January they did not have. Two days later still no. I complained. Yet when I came back still not in stock. I complained to 3 different people. When I came back they did have. Thought all resolved. A few days later, out of them again.
I told supervisor they had seen the last of me. I am 73 and use a cane so inconvenient to make an extra stop just to pick up smokes

I think management needs to be told and maybe they can take steps to correct. I ran several businesses for years and hated to lose a good customer if I knew what to do to retain them.
I doubt Albertsons will miss my several hundred a month but there may be others who give up on them as well.
Patrick Kenna
P.[protected]@gmail.com

On February 1sts I wen to the Albertson locates on the 4126 S Carrier Pkwy
Grand Prairie, TX 75052 to buy a can of coconut milk. When I got home to use the coconut milk and I opened the can I noticed that it was hard like cream cheese type so I thought I had gotten the wrong kind, well I looked at the expiration date on the Can and it's dated back to 05/27/2017! So I went to back to the store and I tell the cashier that I need to exchange the milk. When I got to the shelves to get the coconut milk I see that ALL of the cans of Goya coconut milk on the shelves are expired. I looked I've to the canned Goya beans and they're also expired. Some of the expiration's dates on the cans of product dates back to may of 2016. I don't speak with no manager but the cashier guy came and immediately took the spoiled/ expired product off the shelves. In pass times I've also baught meat from the deli and the meat has been spoiled and gone bad. That store needs to have and unexpected audit done to see what's going on.

Today I called the Albertsons store at 520 128th St.in Everett looking for a specific brand on liquor. I just left the mill Creek store and they were out so I wanted to make sure it was in stock before commuting.

The 1st lady I spoke with named Kelly answered the phone and I advised my request. The first thing she proceeded to tell me was that they are a grocery store and that she isn't very familiar with the liquor there but she can ask someone to check and placed me on hold.

I was tempted to hang up because I was offended by her condescending remark suggesting I didn't know the store I called was a grocery store even though she answered confirming I reached Albertsons. But, because the request is a gift I waited.

She returned to the phone to advise she was going to hand the phone to a service clerk to find it. The service clerk and I shared a series of "hello's" back and forth until she handed the phone back to Kelly saying she couldn't hear me.

Kelly asked me to tell her what I was looking for. I gave her a very detailed description including the brand, type of liquor, age, and size. She placed me on hold again and returned shortly after explaining again that she doesn't know much about the liquor but she found it. I asked her how much it was and her response was it depends on the size. "The tall ones about $48" Is what she said. I asked if there's anyway she could check the price for the size I asked her when I told her what I was looking for and she advised she can't be going back in forth in Ilses looking for something because she has other customers.

I was under the impression that Albertsons had customer service lines to assist phone requests. Am I incorrect? I did dial "0" In the service prompt. I provided as much information about the product as I possibly could and made clear that I'm looking to buy something. I've worked in customer care personally for the past 20 years and I can't think of a single person looking for something that doesn't want to know how much it costs. I honestly feel like I could have received better service and attitudes from the employees that work here. I'd greatly appreciate of I could receive some feedback on this situation. If the associates behavior is condusive to your customer service care ideals, I want to ensure that my family, friends and I are aware of the new laxness in your previously exceptional service to your patrons.

Albertsons on S. China Lake used to carry Bubbies. We got them to order another order. It sold out and now they tell us it isn't available. What makes you different from Walmart if you only sell the products that sell in big quantities everywhere else? Why would I shop at Albertsons and not Walmart 'across' the street if you have the same products? I shop at Albertsons because I expect higher quality and those products that Walmart won't stock and a produce aisle that looks fresh and is grown locally and organic whenever possible. I don't want to loose Albertsons to Walmart. Please allow special orders for customers.

i am filing this complaint on a employee that works at store number 1394 he is alright when you start your checkout but when you pull out your EBT card he changes it up turns arrogant stops talking shuffles you right on through starts talking to the customer behind me shoves the receipt at me pushes my groceries to the back of the checkout stand now this is not the first time this has happened my girlfriend stopped shopping at this store and drives 12 miles farther since she can only shop evenings and will not put up with his rude behavior anymore and I'm now not going to shop at Albertsons is what this behavior needs is from a customers point of view is a but i am making a complaint first hoping that management can handle this because if i get treated like this for using a EBT card i will step this up to a legal level I am very upset with how I have been treated by your employee. please address this matter asap the employees name is Marc he is on the the evening shift as a "checker"

Today, I had the degrading experience at 3450 Marron Rd.in Oceanside, Ca. I was returning an unopened box of food and requested a refund or exchange due to a food allergy. The manager was extremely rude and sexist. He eventually hastily screamed at me that I'm fraudulent for wanting to return unopened food and that it was, "absurd that"women"try to do this". He gained the attention of many customers and other employees, all looking at me sympathetically, that gave me the impression he has these sexist and ignorant outburst quite often. Little did he know that I have a master's degree in mass communication and have access to several media lists to all the local and national broadcasting outlets.

I asked for the manager's name upon leaving and a woman employee said it was Vince Tallahan (or something near it). She apologized and said this was not the first time he has displayed unsolicited rage.

We were at Albertsons and we required assistance, when I asked an employee with the name of Tyler (I couldn't find the employee id) for assistance. I was trying to find the paper hole reinforcers and I couldn't find them so I told him that and asked if that meant that they were out. He then responded as if I was 3 and told me that the fact that he was walking with me means that he didn't know but he would try to find out. After we got to the aisle, he continued to ask as if me and my parent were preschoolers, and kept asking us "help him help us" as if we weren't trying to tell him what we needed. We also asked him if he knew some other stores where we could get our supplies, and he suggested office max. We then asked him if he knew what time office max closed, and he very sarcastically replied that he worked at Albertsons only, but if "we pulled out our smartphones we could find out." He kept using we as if me and my parent were preschoolers. After we told him that we didn't have our smartphones, he said that most people carry their smartphones around with them. Then after that he went to another employee to ask what time the store opened, and in front of that employee he stopped acting as if we were little kids and began talking like he was supposed to. We weren't sure whether it was our skin color or what he didn't like about us. I do hope you guys will take care of this so no one else will have to feel offended about this.

Was at Albertsons about 7 30pm in Payette ID. She works in deli and she saw me and gave a nasty smerk and call me [censor] under her breath proceeding to walk away from me. I was left with no customer service for a few minute while miss brown talk [censor] to and call me names to another deli employee while laughing and snickering. Finally being help I refused to get any thing from the deli. About an 9 45 pm same night my mother and my husband returned to Albertsons for drinks. Miss brown was in the parking lot by my mother's car call her a stupid [censor] and a [censor] thinking I was in the car. My mother proceeded to get out of the car asking miss brown who is was talking too. Miss brown instead of apologizing she got in her car and drove off call my mother a fat [censor].

I was shopping at a store in grand prarie texas with my family off of a dalsworth and I noticed that the store manager had pulled an employee to the side talking to her and as we were shopping I over heard him say what the F is your problem can't you get anything right this what I pay you for.And I was thinking to myself if I was an employee here I would not have just stood there like she did.Very unprofessional
How can a man like that lead people when he has no morals himself.
Thanks anonymous customer of 2 years.

Treated with complete disrespect by employee.

Hello, this morning at your 8850 E Foothill Blvd, Rancho Cucamonga, CA 91730 store I had a basket with over 15 items and the only line open was an express line. An employee named VICTOR was walking past so I said
"Excuse me, I have more than 15 items, can someone open another line?"
VICTOR said nothing, did not look at me, and just kept walking by.
I said "Excuse me?". Keep in mind he is right next to me at the front of the store, in uniform with his nametag on.
He deliberately ignored me, said nothing and turned away.
I said "Victor!'. He turned slightly, scowled at me, said nothing, and kept walking.
At this point i was furious . who treats a customer like this?
I then raised my voice and said "Victor! Why are you ignoring me?" to his back as he kept walking away, still having said nothing. At this point, he didn't turn around he just pointed at another employee and kept walking, finally turning a corner and walking out of sight.
The other employee apologized and said she could help me. i declined and talked to the store director STEVE and explained what just happened. He apologized.

I go to this store regularly and just can't imagine continuing to shop at your store if VICTOR is kept employed after this offensive and hateful display.

I have been an employee many years at this location. We do not have adequate help for collecting carriages outside after 7or 8 pm. This store is open till midnight. Sometimes there are one or maybe 2 young men (cashiers) who are asked to collect the carriages before the store closes. That's fine (if they are scheduled).

The women who are scheduled till 11 or 12 - maybe 1 or 2 are not physically able (having back issues for example).

The point is that they are not hiring anyone to do outside carriages till let's say 11.

They used to - but not over the past 2 years or so.

That job requires someone who is somewhat physically able to handle it.

Tonight we were extremely busy due to an upcoming snow storm. I came in early and stayed late. The store was going strong for many hours and didn't slow down till 10:30 pm. No one was outside covering carriages.

I understand this was an unusually busy day, but at the end of this night the closing manager told us that we all had to take turns and get the carriages in. I suggested that when the night crew arrives that maybe they could help. She said absolutely not.
Each one of us working unfortunately had physical handicaps which I discussed with her, but she replied that we all have issues and had to pitch in.

The woman who went outside to help has had issues with her hand (she had recently been to her doctor ). I told her not to do them - but she went outside and told me that she would just do a few. She was scheduled till 12am as a cashier.
I had clocked out since I had been there 9 hours ringing in Service. We were all exhausted.

The CSR had back issues (she closes Wed nights till 12), I have issues as well and the other girl working till 11 is pregnant.

There have been other nights where there is no one scheduled to do outside carriages.

There is something wrong with this picture.

Someone had better take a long look at this store. Most of the time the customers have to bag their own orders.
Not enough help.

This is a high end store - not a discount store. Customer service is lacking (especially after 6pm)

Customers have complained to me many times.

part bucket/ chicken and potatoes I bought were cold which is really weird because I also bought fried chicken but that was hot.. Also I have a complaint..this is the third time I have come to the deli to get a party bucket and there is a woman there that works in the deli she has really short hair past her ears kinda like a guys hair it is blond with maybe some brown but she is a woman..and for some reason I don't know why she won't serve me always either ignores me or is short/ rude and lets people go before me whom she will serve but today she just gave me a disgusted look and turned away after she saw me and walked off to the other side of the deli to talk to a different employee she didn't even try to help me or tell someone to help me I stood there for five minutes finally another gal served and helped me.. I don't know this lady I don't think she knows me.. I've lived in Emmett for 28 years I wad adopted from India so I'm not sure if this is a racial thing or if this lady is just unhappy.. But when she walked off she laughed and smiled with the guy employee she started talking to.. It kinda ruins my shopping experience thank god the cashier Lisa Brunson lifted my spirit before I left and we laughed and had a good uplifting conversation thankfully..bless her heart..that is a good employee

Today will be the third time I left a full cart of food and walked out! If you guys think you are saving money by laying off checkers, your'e wrong !
Even though you are across the street one more time and I will drive 5 minutes and buy grocery's! 2 checkers 8-10 people in each line I don't think so ! We basically come to you cause of convenience NOT your prices, and now having to wait in line for 15 minutes or more. You figure it out!

We purchased a $58 piece of prime rib roast. This was for a Christmas dinner. After cooking and gleaning the meat, it was obvious only about 50% was meat, with the other percent being fat. This was very disappointing to serve our guests, and was very disappointing to have for left-overs. We will, probably, not be visiting the Albersons' store for meat for our family gatherings. Very disappointing, regarding meat for our family. Very unfortunate.

Good evening, I'm writing to inform you all of the situation at the Weatherford, Texas store. The store director Larry Lewis has no organization when it comes to the store but specifically the front end. There are rarely lanes open, and if there are they close mid line so that the cashiers can to break, but he never jumps on a register. He just stares around wandering the store until it's his time to leave. I have even overheard him saying to other employees he's just counting his days. This store is such a pain to shop in and the employees have no support.