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Albert Ang / Annoying Comments

1 MELAKA, Malaysia

During my shopping with my fiance to MITC Melaka on Sunday 12th July 2015, we met with Mr. David from UOB Card Services who was promoting the bank’s card. My fiance decided to support him with the card and coaxed me to apply a supplementary card for me. During the documentation process, my fiance went over to another sales booth opposite while I sat nearby the UOB Sales Kiosk during the process.
During my wait there, I overheard a lady staff from UOB saying loudly to another 2 male staffs this comment in Cantonese language and it makes me so sick to hear it

WHY MUST THIS WOMAN APPLY THE LADY’S SUPPLEMENTARY CARD TO THIS MAN? IS HE A MALE PROSTITUTE?

I left the place furiously and went home. We quarreled the whole night until more than 1am as my fiancé did not want me to call David to explain of his colleague’s misdoings. Eventually, she gave me the number and I called David to express my doubts and unhappiness

The next day, I waited until 4.45pm then a so called Mr. Kelvin called saying he is a manager from UOB to talk on this issue. He said this to me

IT WAS A MISUNDERSTANDING FROM MY SIDE AND THAT I HEARD IT WRONG. THE ACCUSED STAFF DID COMMENT THIS BUT IT WAS NOT MEANT ON ME BUT ANOTHER CUSTOMER

I fired Kelvin and asked him why he lied to me and still wanted to protect his staff as it doesn’t make sense on what he said to me. (What he said was from his staff comment) Later he apologized for lying to me and it was recorded on my mobile phone and listened by my lawyer who was present in my office. Kelvin then told me to give him 10 minutes grace and will call me back

At 6 pm, another Manager from UOB called me and also stick-back to the same story as from Kelvin. I asked her why Kelvin confessed and lied to me to cover up for the staff.

HER COMMENT TO ME WAS THAT KELVIN DID NOT UNDERSTAND ENGLISH WELL

By the way, Kelvin spoke English to me all the way through the conversation and never a word in Chinese at all.
• By the way, why should such a professional entity ask someone who does not understand English
as said by the Manager to discuss this problem with me? How professional can this be? Isn’t it
stupid?
• Why are Managers covering for staffs even to lie when they know they have done wrong?
• Too many excuses and twisting are given to clients for staff’s wrong doing. Why are there so many
lies from UOB? And how do you investigate customer's complaints?
• Even if the staff comment was meant for another customer, why must it be made in public?
WHY MUST THIS WOMAN APPLY THE LADY’S SUPPLEMENTARY CARD TO THIS MAN?
IS HE A MALE PROSTITUTE?
• I only asked for a written apology, but the Bank cannot produce it at all so I have to seek alternative
so that Justice is served. Is there anybody HONEST from UOB I could speak to?

Al
Jul 13, 2015

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