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Alarm Force, Inc. / unauthorized charges

1 Ontario, Canada

I owned a small business and contracted the services of this company in 1997. I always payed monthly fees on time for equipment and monitoring services. In 2008 business was not doing well and we had to shut down the facility monitored by alarm force. On November 2008, we called this company to cancel the service. They told us that we could not cancel because there was a contract that that expired until 2011. I never signed such a contract and I asked them to see it. They never demonstrated that I signed or authorized such contract. The company continued to charge my bank account until I stopped the automatic charges a year latter. The company charged my account more than 300 dollars, despite my cancellation of the service. Now Alarm Force says that I owe them more than 700 dollars for monitoring a place that does not exist. Every time
we call, they are disrespectful or they do not return the calls. Despite our explanation and the lack of a signature or authorization of contract, they now send the account to a collection agency. My wife received a harassing call from the collection agency. Now I can see how this company is claiming to be profitable to the financial world; they are harassing loyal customers and using unethical means to extract money without providing services. These suspicious and unacceptable business practices must stop!

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