Alarm Capital Alliance dba: Starr Protective Services
1400 N. Providence Road, Suite 3055
Media, PA 10963
I had an alarm monitoring service known as Cape Alarms monitoring my alarm system for a number of years. In 2001, the owner called me saying that if I would sign a contract he would keep my alarm monitoring rate at the same ($60 per quarter). He mailed it to me, I signed it. However, it was a contract from Starr Protective Services, not Cape Alarms. He apparently was selling his business.
In October, 2006, I received my quarterly statement and they increased my rates. There was no notice on the invoice. Since my husband had lost his job in July, 2006... and now their rates had gone up, I felt this was one bill that we could eliminate now since he was home all the time. When I called to cancel, I was told that my contract automatically renewed in May, 2006 and I could not cancel until May, 2009. If you don't write a letter canceling 30 days before the renewal, then they automatically renew it. I explained, if we had a contract, then why did they increase their rates, when that was the whole reason for the contract in the first place?! I was told they could increase their rates whenever they pleased. I said, not without giving me the option to cancel or agree to the rate increase. I have called and asked many times to speak to a supervisor. I have written letters asking a supervisor to call me. To no avail. I am always told Mrs. Johnson is unavailable. Today, July 23rd, my husband called after we received their billing and late notices over the weekend. He could not get through to a supervisor either, but spoke with "Erin" and she would put him on hold occasionally to speak with "Mrs. Johnson" who could not come to the phone herself. They were willing to send us a new contract to sign, for $18 a month for another 3 years... but not cancel the existing contract. We are at wit's end here. Please whatever you do, do not sign a contract for monitoring services with Alarm Capital Alliance. There are many monitoring companies that do not require a contract and you can cancel at any time.