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Alan Eatwell / Unreliable flight times/poor service

1 South Africa

My son is trying to fly from OR to Durban on flight JE245 at 08h40. It is now coming up for 11. No flight!. Revised time now 11:40. Each time we have to phone client services we told it has been delayed, the next take off time is "Shortly". There is no communication with the passengers. We need to contact the airline for updates but the apathy from customer facing staff is astounding.
This is the 4th person, in a short space of time, that we know of who is having the same experience. Sad.
Our future choice of carrier will be duely considered.

Nov 11, 2016

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