SUBMIT A COMPLAINT

[Resolved] Alamo Rent A Car / overcharged on car rental

Spokane, WA, United States Review updated:
Contact information:

We were quoted a price by Alamo for a car rental. The quote invoice is attached. When we received the car and returned the rental car, we were charged more than they quoted us. I ask two different people at the counter and they said they could not change it, that it was right. I have attached the invoice and receipt of what we were charged. The quote invoice shows for 3 days, but it was only for two days because our flight was delayed. We were quoted $20.34 per day, but were charged $27.64 per day. We picked up car on April 6, 2018 and returned April 8, 2018. Our Reservation/Confirmation # was [protected]. We just like a refund for the difference in all the charges for what we were quoted and what we were charged. Thank you.

Alamo Rent A Car
Alamo Rent A Car

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Alamo Rent A Car Customer Care's Response, Apr 17, 2018

    debruddell,
    We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to [protected]@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
    We look forward to hearing from you.
    Carol H.

  • Alamo Rent A Car Customer Care's Response, Jan 14, 2019

    SteveFil, we appreciate it when customers provide us with feedback about their experience. We would be happy to review this with you. Please email [protected]@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.

De
Apr 14, 2018
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Comments

  • St
      Jan 03, 2019

    Interesting. Alamo just dropped an unexpected charge on our credit card for $9.92 for a short rental in Arizona.
    Maybe this is their way of increasing profits?

    0 Votes

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