SUBMIT A COMPLAINT

[Resolved] Alamo Rent A Carcar rental

I made a reservation on Alamo.com for a full size automatic Nissan Sentra or similar at the Santo Domingo airport for Sunday April 19th, 2018. (Please see reservation below)

When I arrived at the Alamo location they informed me they no longer had any full size vehicles available. When I asked for an upgrade the attendant laughed at me and suggested I take one of their bulky 12 passenger vans. My intentions were to drive to Santiago and had no interest in renting a van which would obviously cost me a great deal more in gas expenses. When I asked for a midsized jeep the attendant once again laughed at me and refused to accommodate. He continued to attempt to sell me on the 12 passenger van. I was forced to rent from Hertz (Thank goodness their office was at the same location) and they immediately provided me what I needed as they had overheard my conversation with Alamo. When I rent vehicles I always do so with Alamo but for this particular trip they were less than accommodating and were quite frankly ...rude! I have never been treated that way by an Alamo location and was very disappointed with the service I received. I plan to return to Santo Domingo June 28th and am more than hesitant to reserve with Alamo as I now do not know what to expect.

Hi, ISAAC - Thanks for choosing Alamo!

You reserved a Fullsize Automatic on April 19, 2018 in
Santo Domingo Airport. Your Confirmation Number - [protected]
Santo Domingo Airport (SDQ)
Las Americas Airport
Santo Domingo 11111 Dominican Republic
[protected]
Pick-up
Thu, Apr 19, 2018 04:00 PM
Santo Domingo Airport (SDQ)
Las Americas Airport
Santo Domingo 11111 Dominican Republic
Return
Sun, Apr 22, 2018 06:00 PM
Santo Domingo Airport (SDQ)
Las Americas Airport
Santo Domingo 11111 Dominican Republic

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Alamo Rent A Car Customer Care's Response, Jun 07, 2018

    Isaac Roldan, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email [protected]@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.

Is
Jun 05, 2018

Post your comment