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[Resolved] Alamo / fort myers alamo bait & switch

Fort Myers, FL, United States

The attendant at this location executed a "Bait & Switch" when we arrived, aggressively pushing a car class change that cost an additional $299.94 on our bill, which is unreasonable, since our reservation was for $372.00. Normally, class upgrades are given for free. Although we were given a credit for $100.00. when we complained, plus $37.50., this is not enough.
I cannot in good conscience recommend this location to any one.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Alamo Rent A Car Customer Care's Response, Feb 06, 2015

    Red-z998, we've noted your comments and would like help you out. Please email [protected]@alamo.com with the complete details, your contact telephone and email address, the exact rental location, and any reservation or rental agreement numbers. When emailing, please place reference #150206-001254 in the subject line. -Carol H. Social Monitoring Coordinator

Re
Feb 5, 2015

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