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[Resolved] Alamo / car rental

Newark, NJ, United States

I'm completely frustrated and disappointed with Alamo.

I planned a trip with my husband to Letchworth State Park last weekend and I was extremely excited to go. Fall is at its peak right now and to see the leaves changing color next to the Park's waterfalls would've been amazing.

I booked a hotel ($120), a car, the car insurance ($18)and everything was settled to travel on Saturday (October 21st) in the morning.

So, on Friday night, I left my best friend's birthday party really early to wake up 6am on Saturday. I took the bus to Newark ($17) and got at Alamo's desk at 8am. However, when I gave my license and my card, they told me they could not accept debit cards. I was really chocked because the website says they accept debit card. I made sure of it before renting the car because I knew this was a possibility. I asked if my husband could use his credit card, but, since he doesn't have a driver's license, they told me that was not possible either.

I could not do the romantic trip I was planning with my husband and really soon the leaved will be gone.

Alamo

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Alamo Rent A Car Customer Care's Response, Oct 25, 2017

    Isabella Leite Lucas, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email [protected]@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.

Is
Oct 23, 2017

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