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Al Rajhi Takaful
Al Rajhi Takaful Customer Service Phone, Email, Contacts

Al Rajhi Takaful
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www.alrajhitakaful.com
www.alrajhitakaful.com

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2.1 11 Reviews

Al Rajhi Takaful Complaints Summary

3 Resolved
8 Unresolved
Our verdict: When using services from Al Rajhi Takaful with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Al Rajhi Takaful reviews & complaints 11

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Newest Al Rajhi Takaful reviews & complaints

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11:56 am EST
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Al Rajhi Takaful I am looking for my refund

Dear Sir
On 22/11/2021 I have paid a amount for visit visa insurance, but its not extended. now I am looking to get my refund amount. details below
Customer name: NAIMUL ALAM SIFAT
Passport no: EF0736533
visa no: [protected]
Border NO: [protected]
payment documents attached

Regards
Mohammad Hossain
[protected]

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10:35 am EDT

Al Rajhi Takaful I need the policy refund

Please refund the amount for the policy [protected]

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Abo Rohan
, US
Feb 13, 2023 12:08 pm EST

I want to refund my car insurance money

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6:18 am EDT

Al Rajhi Takaful refund of money as policy not generated

Sir, Today on 7 October 2019, at 10:26 am I Dr Kriti Bhatnagar, tried to Purchase Malpractice Insurance of Gynecology and Obstetrics from your company i.e. Takaful Alrahji .

Due to system error, an ammount of 2290 Riyal was debited from my Debit Card but policy was not generated.Transaction Number is 6e307be1aa83dc20.
Kindly refund my money please.

My Email is: drkriti.[protected]@gmail.com
: dramit.[protected]@rediffmail.com

My number: [protected] and [protected]

I am attaching the Card Reciet also.

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Is Al Rajhi Takaful legit?

Our verdict: Complaints Board's thorough examination reveals Al Rajhi Takaful as a legitimate entity with notable strengths. Despite a 27% resolution rate on customer complaints, which invites a closer look, Al Rajhi Takaful stands out for its commitment to quality and security. Clients considering Al Rajhi Takaful should delve into its customer service record to gauge compatibility with their expectations.

Al Rajhi Takaful earns 94% level of Trustworthiness

Perfect Trust Endorsement: Al Rajhi Takaful achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Al Rajhi Takaful. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Alrajhitakaful.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Alrajhitakaful.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Alrajhitakaful.com you are considering visiting, which is associated with Al Rajhi Takaful, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Al Rajhi Takaful website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Al Rajhi Takaful's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 0 complaints were resolved.
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3:41 am EDT
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Al Rajhi Takaful c1216-vi-ijar-326015/[protected] motor insurance claim

My car was damaged on 16th june2017 for which I claimed my Motor vehicle Comprehensive Insurance from Al Rajhi Takaful (Claim Number C1216-VI-IJAR-326015/[protected].) It has been more than 3 moths now and I have not received my settlement money for the Insurance Policy I had. Every time I call the Riyadh Office of Al Rajhi Takaful. every time I call they are reopen the complaint and sending the message doucuments mnissing. I already send all documents through saudipost and athe alraji takaful whats app number also. It has been a painful experience and even after so much efforts and follow up, I have not received any money. The people at Al rajhi are not Co operative and play the blame game on Riyadh Head Office. I have made a complaint in SAMA (Saudi Arab Monetray Agency) via Internet and have not got a response yet. Companied like Al Rajhi Takaful should be penalised for such harassments so that they do not do the same to any other person.

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Update by shai4368
Aug 20, 2017 3:18 am EDT

Sir,
Am shaiju my car was accident june 2016 &i submitted all my documents to 18/06/2017 .i wait for 2week for the replay to repair my car .i not get any reply from ur side finaly i repair my car and submitted all bills& all documents to alraji insurance riyad office .now they said the claim rejected
claim number - C1216-VI-IJAR-326015/[protected]

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1:49 am EDT
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Al Rajhi Takaful rejection letter issued claim number (c1216-vi-ijar-326015/[protected]

Dear Sr,
It has been more than ONE month since I submitted my claim, but till now nobody is responding properly when I will get my claim. Those people is not answering the call nor give any feed back on email.I am continously trying to contact them but of no use.after accident i submitted all documents to get permission to repair my car wait for 3 week nobody respond from the alraji .fainally i try to repair the car outside workshoap and i send all service cost &spareparts bills through saudi post i send to alraji takaful riyadh office .after i repair the car i receive one msg from alraji pls gave the car to your nearest work shoap .my car was accidsent in june16 2017& ireceived the msg july 4 2017.fainally igot one msg from alraji my claim was terminated .then what is the meaning of full cover insurance, now they are saying i repair the car with out alrajitakaful permision .in the insurance policy they mentioned after accident with in 48 hrs alraji will reply .but no body reply from the alraji
I am attaching all the correspondence here for your understandin

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Update by shai4368
Aug 20, 2017 1:44 am EDT

C1216-VI-IJAR-326015/[protected]

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Waseemraja
, US
Dec 26, 2018 3:11 am EST

The approval request was partially approved although according to the policy it should cover all tests. Alrajhi takaful medical insurance.

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1:22 am EDT
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Al Rajhi Takaful - policy cancellation & refund the amount

Dear Sir, I submitted all required documents through E-mail three weeks ago but i have not received any e-mail/Text containing Claim ID. I have been trying many times via call center to request them to please register my claim. I am not fully tired and fed up, I don't know whether I should leave this and forget my amount or what else I should do. In fact...

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2:50 am EST
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Al Rajhi Takaful Settlement

I regret to inform you that inspite of submitting the court orders (صك) to Al Rajhi Takaful, Al Khobar Branch and my several visits from February 05, 2015 till date, apart from numerous phone calls, I have not received my cheque in settlement.
Every time, I am told that I will receive my cheque, but I don't understand the delay.
This sort of attitude from Al Rajhi employees will effect company's reputation and credibility.
I would appreciate if you can please personally intervene into this matter for an early settlement.

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1:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Al Rajhi Takaful Complain Against Al Rajhi Takaful Insurance Company

My car was damaged on 5th Feb 012 for which i claimed my Motor vehicle Comprehensive Insurance from Al Rajhi Takaful ( Claim Number 022469/[protected]. ) It has been more than 8 moths now and i have not received my settlement money for the Insurance Policy i had. Every time i Visit the Al Khobar Corniche Office of Al Rajhi Takaful, i am informed that the claim is passed and the credit note is made on 13th May 2012 and they are now only waiting for the cheque to be issued by Riyadh Head Office of Al Rajhi Takaful. It has been a painful experience and even after so much efforts and follow up, I have not received any money. The people at Al rajhi are not Co operative and play the blame game on Riyadh Head Office. I have made a complaint in SAMA ( Saudi Arab Monetray Agency ) via Internet and have not got a response yet. Companied like Al Rajhi Takaful should be penalised for such harassments so that they do not do the same to any other person.

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Shaiju Ks
, US
Oct 21, 2018 5:19 pm EDT

Sir,
Am shaiju my car was accident june 2016 &i submitted all my documents to 18/06/2017 .i wait for 2week for the replay to repair my car .i not get any reply from ur side finaly i repair my car and submitted all bills& all documents to alraji insurance riyad office .now they said the claim rejected

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Mohammed Saleem Qureshi
, US
May 17, 2016 12:05 am EDT

I made my Complaint against my Accident claim to Alrajhi Takaful Compliant Dpt. on 09/05/2016 after that no body is receiving my call and there is no response from the company while I visited many time to the Jeddah branch of Alrajhi Takaful also they did not give any responsible answere. So please give me any Idea to follow up of my claim and tell me how many months I have to wait for the same. I am in victim, I want to repair my car. Please help me.

F
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Faisal Saeed
, SA
Aug 24, 2014 4:00 am EDT
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Dear Farzaan

can you please tell me the exact location of alrajhi takaful in khobar. thanks.

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1:31 am EDT
Resolved
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Al Rajhi Takaful Complain Against Al Rajhi Takaful Insurance Company

Sir,

We have Al Rajhi Comprehensive Motor Insurance (claim number is [protected]/2345 ) though the credit Note was issued in May (attached the copy for the same) we haven’t received the cheque
It’s More than 8 Months now since we made the claim on 6th February 2012 Every time we visit the Al Rajhi Office at Khobar we are informed that the cheque will be made this week, but haven’t received any news yet, if we do not get the cheque by this week, we will take up the case to Sama Insurance Regulators and make a case against Al Rajhi Takaful for Not Honouring the Insurance Policy.
Treat this Mail as Official Notice or we will be forced to take up the case in Courts.

Regards

Farzaan Khan

+[protected]

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8:48 pm EDT
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Al Rajhi Takaful Motor claim insurance

I just want to make inquiry on my motor insurance claim, I am the third party claimant, all the documents from the accident were sent via aramex and was tracked that it reached the riyadh head office last 21 April 2012. I attached a screen shot of the said shipment of documents. I am trying to contact the tool free numbers given by the abha office but nobody's picking up the phone calls or even bother to answer my emails. I really don't know when can we have our insurance claim, I just want to know if is it really being processed or are we waiting for nothing? I hope I can get an answer through this complaint board..

Hoping for a prompt reply,
Hector Macabenta
(third party claimant)

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Update by Hector MAC
May 25, 2012 7:57 pm EDT

I hope that your company would act on the complaints and how can we communicate with you?..your toll free numbers ..nobody's answering? in emails no answers too? where is the help now?..I hope this company will have a better customer service...if there is such...

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5:43 am EST
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Al Rajhi Takaful - Motor Accident Claim

Dear Sr, It has been more than two month since I submitted my claim, but till now nobody is responding properly when I will get my claim. Those people is not answering the call nor give any feed back on email.I am continously trying to contact them but of no use. I am attaching all the correspondence here for your understanding and follwup. Dear Mr...

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Phone number

+966 920 004 414

Website

www.alrajhitakaful.com

Most discussed Al Rajhi Takaful complaints

Motor Accident Claim
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