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Othaim Markets
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1.6 7 Reviews

Othaim Markets Complaints Summary

1 Resolved
6 Unresolved
Our verdict: With Othaim Markets's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Othaim Markets reviews & complaints 7

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Newest Othaim Markets reviews & complaints

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2:10 pm EST

Othaim Markets Service not in arfath road branch

Dear manager

there is issues of cashiers or not good and he is talking behavior not good ,I'm working in nana express everyday we take 1000 riyal Nana recharge card but there is problem cashier he could not take then tell no Nana recharge card her go and no response quick just his time passs with us 24/12/2022 9:45 pm night we go her arfath road badar for Nana recharge card one cashier Said I can't accept her go onther cashier Said next counter he also joking with us and he said he can't accept change tell go outside and take 100, 500 Riyal notes everyday this problem I kindly request to manager please take street action and solve the problem

Thank you

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7:08 pm EST
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Othaim Markets misbehaviour of on duty supervisor and an indian cleaner

Ref: Dr. Ahammadul Kabir,
Flat 25, 2629 Prince Fahd Ibn Faisal Ibn Farhan Al Saud, Ulaishah, Riyadh 12746, Saudi Arabia Incidence Date:2020-01-11 00:27:06
[protected]@gmail.com

Dear sir/ Madam,
I'm a long time customer of your well reputed market since 2004. Today after checkout I went to customer care to have the printout receipt for my blender, I bought today. The supervisor, most probably Egyptian, was outside the desk, talking over mobile. When I asked him for the stamp/ printout receipt, he asked one of the Indian cleaner nearby him to tell me to come day after tomorrow to have the printout. I asked the supervisor to talk to me. Then again he replied to that cleaner to send me to another person. His behaviour was impolite & negligence and the cleaner was very much arrogant and offensive, as if he was delegating the supervisor! Moreover, I don't understand how a cleaner can show disrespect and arrogance to a customer in front of a supervisor. It was a humiliating situation and injurious for me which I never felt in the last >15 years in Othaim.
I would be obliged and grateful for doing proper investigation and take necessary steps to keep the environment of Othaim 'customer friendly', as it is always there.
Yours sincerely,
Dr. Kabir

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4:48 am EDT

Othaim Markets payment problem

Dear sir,

I purchased some items (as attached) on 13-5-2019 on salah uddin ayubi road in riyadh city, the payment of 27.51 is debited from my account two times (from Alahli bank and Alrajhi bank), and I made complaint in the same branch, he told me that he can't any thing with this problem, make a complaint, please go through the invoice and payment made by banks, and credit the same amount to my bank account.

THANKS IN ADVANCE
+966.557.066.927

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3:44 pm EDT

Othaim Markets cashier, bagging service

5/7/2018 10:23 pm...

The cashier person in the othaim market in al mahalah rd, khamis mushayt, is really lazy, there was no bagger and there was no other customer but me but the cashier person never helped me bag my grocery items just because im a non-saudi, I bought a lot of grocery but he never even helped me bag my items jut because im a non-saudi, this is really inconsiderate... Unlike in panda mall, they help the customer, even if hes not a saudi, if there is no bagger... Very unproffesional.

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8:51 am EST

Othaim Markets service

please if you cant serve customer at 5am in Deli section so why you opened the store in Morooj. i was there last Monday and requested Deli items but no one on the counter, when asked they told me no one now ?
if you cant serve so close the store. if you need to sell groceries or fruits & Veg only so close the store.
Last time to visit your store as you did not respect your customers!

Mohamed

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2:08 pm EDT
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Othaim Markets service

Gents,

please keep the staff at least they are literate to speak itself, don't encourage the packing staff to inter-fer in all the things,

iam from kharj, i have some of the worst experience from the counter staff today
i lost my card and i have a new one now still the card is not activated and no issue i had activated it by the way he spoke is very bad

this is for your info don't encourage this type of staffs this will affect your business.

i don't want to make this as an issue this is how your staff behave .

with regards

well wisher

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4:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Othaim Markets Price Differences

Complaint:

Price difference from shelf to till.

Al-Othaim Supermarket - Fawariz Mall, Al-Ahsa.

There is always price discrepancies on many products at the Fawariz branch of Othaim Supermarkets. An example again today, where the cheese marked on the shelf was SR11.50 but charged at SR13.95 - I asked for the manager, and showed the shelf price to the manager who said - this was the old price and expired on 22/09/2011, and there's nothing he could do - in broken English as well. I find it very disappointing that he couldn't speak and explain to him why this always happens. This is not the first time when this has happen to me, and I always find myself ignored and I have to accept and pay the extra. The manager was unhelpful, tried to avoid the issue, and eventually just shrugged off the whole issue. This is poor customer service, and I'm considering changing my shopping patterns to Panda or another store that takes customer service seriously.

Very Disappointed,
Ahmed

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Kaab Qureshi
, US
Apr 22, 2023 10:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hlo sir actually I was go to othaim and buy some wrong product then I was go for return there was one Bangali person he was rude behave to much rude

The othaim in dharat Laban najad street near on red light

13/04/3023

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Kevin Ouma
, US
Apr 22, 2023 11:04 am EDT
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Today sat 15 April 2023, time 12.23 p.m ,I have purchased those items on offer but they deducted alot of money in my salary card account

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Meo100
, IN
Aug 21, 2018 3:50 am EDT

Dear Othaim

I requested meat butcher at Othaim market, Oruba road, Riyadh to cut the meat in small piece but the butcher became angry on me and refused to cut.

Please ask him to do his job properly and with patience

Regards
Mahboob
[protected]

K
K
KashifRazi
, SA
Aug 20, 2018 9:39 am EDT
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Items missing after the payments when we come back to home check the items missing its not only but several times happen, in Othaim branch infront of Riyadh Mall Kahlid bin Waleed road.

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akramguddu
, SA
Sep 17, 2013 11:03 am EDT

Fawaris mall othaim markit management is to waste no proper pricing and custmer always geting angry why they don't won't work ok why geeting angry custumer

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akramguddu
, SA
Sep 17, 2013 10:58 am EDT

Fawaris mall last Friday I will buy puck shreadded mozrela chees their is prices write 5.95 and 200 6m and iwill go the pay counter coaded 9.95 SR then iwill go and I will complain the price they get angry me you not look ther prices and they will call the philippine we will go ther and I will show them look what prices and then they told this prices is before six months later then why u put sticker ther I think there people was elitreated or they don't want work labour or manager all are same

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966 1 254 7000

Most discussed Othaim Markets complaints

Price Differences
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