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Al Madina Hypermarket
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Al Madina Hypermarket
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1.3 37 Reviews

Al Madina Hypermarket Complaints Summary

3 Resolved
34 Unresolved
Our verdict: If considering services from Al Madina Hypermarket with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Al Madina Hypermarket reviews & complaints 37

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2:45 am EST

Al Madina Hypermarket Delivery service

Date : 11 - Jan - 2022
Branch : Al Wasl Oasis II (Muhaisnah Four)

I made an order for a bread, ketchup and fresh prawns. It was 90 minutes and I didn't get the order. I asked them again and they said the deliver person has already left. 30 minutes alter, I tried to contact them again as I didn't get the item delivered. So I decided the go to the shop myself. I saw that the items were waiting to be delivered in the counter and I asked them why they lied about it. They had no answer. They also had fresh prawn out of freezer for the whole time.

This is not the first time. They have done this before as well. No matter how many time we complaint they show the same behavior.

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5:45 pm EDT

Al Madina Hypermarket Unprofessional acts or Unethical behavior.

I am Complaining about your sales staff at Al Madina Hypermarket Mussafah 17 Abu Dhabi of his unprofessional acts or Unethical behavior. Poor customer service not even greet the customers and I'm very much disappointed what was happened last October 13, 2021 around 10:25pm at roastery section, I am about to buy something but the staff is ignoring while he is busy chatting with his countrymen (Indian). Later on i was trying to find the duty manager to ask assistance but the manager also did not take any action instead the said to me that "why I'm not asking the staff what i want?" Being a customer why should i ask the staff if what i want? instead of the staff should be approach to me as a customer to ask if what i want.? They are both Manager and staff trying to argue with me. I'm a regular customer your company and Please do something to your staff to avoid repeating this kind of act or behavior to other customers.

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2:59 am EDT

Al Madina Hypermarket poor customer service

order to them some items and ask them what time they can deliver.they will tell you the time but always will come 2 hrs.late.even if you are regular customer.it happens to me several times and sometimes they will give you wrong items and you will get only sorry in the end.mistake can happen but not most of the time.its really annoying.

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2:56 pm EST

Al Madina Hypermarket Staff rude behaviour

Your staff Mr. Sajish is very rude and told us we will not deliver water and we had purchased al most aed150 store manager told he is under pressure
Kindly take the appropriate action against your staff this is not good that you will insult the customer
Regards

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3:28 pm EDT

Al Madina Hypermarket Bad service with front liners

As i am regular customer in that branch. Which i had experienced that was not meet the standards of current situation. People were jumping in counter to finished there transaction. I was standing behind all of them . There was two security behind me .when i approached to them for help to open another counter the just told us to keep quit by showing his finger. I would like to request to management team to educate to people as well as security. No one have sense to a good business.

Desired outcome:

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4:33 pm EDT

Al Madina Hypermarket Staff

I visited 23-08-2021 around 9 pm. A person calling himself assistant manager at Al Madina hypermarket Al Rigga was extremely rude to me and my three year old kid. The reason was my kid liked a toy at the market. She picked the toy and came straight to me at billing counter saying she wants to buy it. I bought her that toy. Meanwhile this person comes in and thinks I am not buying it and gets extremely rude. He says, "you pay for it. Kids come here and leave the toys broken". Lots of other things he said. Though murmurs only.

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7:20 am EDT

Al Madina Hypermarket Behavioral

Dear team,

One of the cashier for the shift afternoon (sitting just beside the entrance gate) is very rude, his behavior dealing with client is aggressive.

I m attaching one photo with baar code day & timing.

Please take appropriate action.

Thanks

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2:37 pm EDT

Al Madina Hypermarket Fruits

I ordered grapes along with other fruits and dairy products on my first call for delivery.. The grapes wre rotten and are not edible.. I sent it back with the delivery boy asking him to replace and he said it was the last box they had. Instead I ordered avocado which was completely rotten from inside and outside he just put in my hand and ran away... And I had to call back to replace and the answer remained same those are the last ones..
Are they running a supermarket or some rotten shop?

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9:54 am EDT

Al Madina Hypermarket This is not the good way about of customer service

Dear sir/madam good evening. I went to (fida al madina hypermarket) witch is located in Dubai investment park 2. On the gate there was one person his name genesh, he scared me because of very loudly voice heeelllloooo. I said excuse me, he said where is your mask. I told him I don't have, he said not allowed. I ask do you have mask for sale? He said immediate 4 dirhams. I pay 4 dirhams and I wait for a bill, after few minutes he brings the bill for 3.33 dirhams. And then I came back without shopping. This is not the good way about of customer service. He should speak with a customer nicely. Please teach him about of customer service. Bill number is 91123. And he told me that we have a link with CID.

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7:15 am EDT

Al Madina Hypermarket Jenan eggs

Hello,

We bought jenan omega 3 large 30 eggs day before yesterday from Al madina hypermarket day before yesterday at Muhaisnah-4. Please find attached invoice.

Next day when we boiled We were shocked to see eggs blackened out.Again same thing today hence raised concerns over quality. Have attached pictures for your reference which clearly shows the expiry date.

Kindly look in to it as I have concerns over other people who have bought it and moreover I have a family consisting of 2 little daughters had not I noticed

Expect you to revert or will escalate to higher authorities

Regards

Prajesh
M-[protected]

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11:36 pm EST
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Al Madina Hypermarket I'm really disappointed

I called this morning at 815 am to order white bread yaumi, I checked the time at 9 am still the bread did not come, then I am really upset with the staff because I went to the supermarket at 915 it's only at the back of our building no customer there's enough staff, no one informed me, that they can't deliver my bread, i'm really disappointed. I'm sorry before me and my family always buying to them but now I will not buy to your supermarket. I will informed all kabayans about this matters. When we do grocery we are buying worth 200 aed. Maybe they did not deliver because I only ordered bread... Wow...

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Update by Rcarlos
Jan 17, 2019 11:40 pm EST

When I went there and I complained... No one told me "sorry"

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10:11 am EST

Al Madina Hypermarket hp deskjet 1112

I got only 5 print after purchase 110 AED when I send it to your team member he said that only you can get 5 print after that you need to purchase the extra cartridge, when I told him that at least I can get 100 pages if I purchase it from any other store he said that bring that printer that provides you 100 pages I will give it to you free cartridges 2 I get site of Carrefour so I get that printer to provide me 120 pages, below provided details of that printer, I totally trust after purchased, at night I need to work my project and need to subject on 2nd day but suddenly finished cartridge so I was helpless at that time, also he said that company only provide sample cartridge for using you can buy new for your printer, I don't know his name but I have his mobile Number [protected].
now my question is that he was making me fool so now can I get cartridges from your side now free?
My Name is Asif Hussain Phone number is [protected]
This product purchased by my cleaner Mr. Moniruzzaman, [protected]
Photo attached of invoice

https://www.carrefouruae.com/mafuae/en/laptops-it-gaming/printers-office-supplies/printers/all-in-one-printers/hp-print-aio-2130/p/1295509

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2:25 am EDT

Al Madina Hypermarket cashier

today I made a purcahse of 85.75 aed in the al madina hypermarket in sharjah back of mubarak centre and cashier returned a balance or only 14 aed and he didnt return me 25 fills. every time I do any purchase in cashier a small amount of money is being taken by the cashier and when I ask him about that he is saying 25fills and 50fills is not a valid. I do atleast 4 purchase a month and every time a minimum of 15 to 25 fills is being eaten up by cashier. this happens with all the customer and eventually the cashier makes a good money. please consider this issue and make sure that cashier provides proper chance.

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Ghanchi Mubarak
, US
Jun 05, 2023 4:51 am EDT
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I bought Olay face wash from your place on Saturday and also took the money from the counter. Then your staff quickly packed all the luggage. But face wash I put it there and said slowly but he was not ready to listen...

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11:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Al Madina Hypermarket stealing of containers

Respected Complainers, in 2015, Wardat Al Madina Foodstuff Trading Dubai has taken Containers of oranges from us and refused to pay, also in 2017, he succeeded to fool us again and took 2 containers of coconut and 1 container of onion and again, this time we took Cheque from him but the Cheque was returned. Mr Abdullah the partner of the company is a dangerously clever man and he played smartly . don't believe on his long beard, be aware!

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Resolved

hfmjg, kll.

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dbbbgdbgb
, US
Apr 15, 2017 2:10 pm EDT

yes you are right this company is big cheat, be aware

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9:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Al Madina Hypermarket almost 80 % of egg found rotten in a tray of 30 eggs

All most all the eggs found rotten which had sufficient time for expiry as per the printed date given on the top of the egg. Some 5 - 6 eggs were good, which clearly shows that it was mixed with expired eggs after changing the date stamp. The date printed on the top of the egg was 26.06.2011 to 24.09.2011. The eggs were purchased from Express Al Madina Hyper market (Al quoz) on 20.08.2011. Item number 14 shown as per the attached bill.

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12:54 pm EDT
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Al Madina Hypermarket abusing and delivering non ordered products

taking more advantage of phone orders... We came to this building as new and found this supermarket just down to our building, felt comfortable for orders... but time changes of our trust into fraudeness.. what we ordering in the phone not delivered and they provide as relevant to that.. as we trust them with their bills and tips, we opened the cover, but the product is different. Its happen first time, thought may be misunderstanding with telephonice conversation. but next delivery shown the same... when we order for tomato for half kg... all are spoiled one and ready for the thrown stage is delivered to us. When we ordered for dosa paste, they delivered appam mix, since they dont have the stock for the dosa paste( came to know when i called them and asked abt the mis product delivering). Commenst from them as telephonice conversation(more than 100 orders we receive from phone, and very busy too... we cant check the one what u ordered by phone and the second words from them is like why u didnt check the bills its written clear abt the delivers(have to accept their words, we didnt check the bills.. but we paid for that with trust what we ordered and the tips for the delivery guys too..). like this many things are happening here... Friends, kindly be aware these guys( they speak same language of mine but they r cheating for the money that too in the holy month of ramadan)... BE CAREFULL with such types cheaters...

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11:12 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Al Madina Hypermarket no exchange

Al Madina supermarket at Abu shagara, sharjah is cheating people in case of electronics.Mobile brought was not given for exchange with in 24 hours even after producing the receipt.
This is obsuletly ridiculous.

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mathi vanan
, US
Feb 26, 2024 11:11 pm EST
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My distance from the shop is 400meter, but delivery time for me is around 2hr . This is not the first time two to three times I am facing this issue. New sakamkam Fujairah branch

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Firoz S Salim
, US
Dec 18, 2023 6:21 pm EST
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When I ask for balance in currency she throw coins on me as specific time is 4.20pm in fid Al madina Dip2, dubai

User ID. 417

Bill no. 1

My contact number is [protected]

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Arpan Rai
, US
Sep 23, 2023 9:15 am EDT
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Your bakery staff told me last night that he gonna deliver me a birthday cake which I ordered and he took all the details for birthday to write and he told me that he gonna deliver me at 12 night but he didn’t deliver me nothing at all he spoiled our birthday im very disappointed from al madina staff

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Mehroz Qadri
KARACHI, PK
Sep 12, 2023 6:57 pm EDT

Respected organisation I have emailed three time I tried and called a lot of your numbers on website no one is giving a proper answer my query is I have received a letter of employment from your company kindly confirm the authenticity of the letter and inform what's the next step

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Rajashekar AdepU
, US
Jul 01, 2023 1:03 pm EDT
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I did shopping in Al Madina today 24th June 2023. The total bill calculation is 51.27AED but I did calculation it is coming up to 51.26AED. I asked for the same at the management but they said it computer error.

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Jalaluddin Rumy
, US
Jun 10, 2023 10:25 pm EDT
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Dear sir

This is my 4th time that iam cheated by your madina supermarket, First they sell fungush eggs, second expiry product ,third fruit waight are execes and today totally different charge of the item with extra amount,

Now my question is how you can confirmed that ,this is not happening with other

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Ananth rayar
, US
Apr 10, 2023 3:05 am EDT
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1 year waranty telling product buying time waranty stamp also doing now 3 month only finish bluetooth repairing. Going show i show my waranty card and blue tooth band talking rubish and angry

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Shahulhn
, US
Jan 25, 2023 11:58 am EST

Every time i visit al madina supermarket always the staff very rude n ruff. Very bad service. They dono how to treat with costomers

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lyvin chandy
, US
Dec 10, 2022 10:25 pm EST

almost all staff with very bad and not showing any interest to assist their customers , specially MAFFREQ branch ,they are not replying to customers, they are treating their customers like a dog…

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Santhoshice
Chennai, IN
Nov 27, 2022 6:08 pm EST
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As today we want to purchase mutton in Abu shagara branch when we are asking change the piece they are not doing and the behaviour of staff is very rude not respect it always happen like this...

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