Al-Futtaim Group / unacceptable customer service experience
Unacceptable customer service experience. Pure service and negligible staff to the guest, in the car service reception. No communication. And even in the present of the supervisor. Really they should be more professional then that.
I booked a service for my car on the 1st of may, I had same changes and I called back the lady from alfuttaim to sweep my booking to the 2nd and she said to me-that’s fine 2nd of may at 3:20.in the evening of the same date I receive a call from the lady confirming my booking tomorrow at 3:20. I correct here that my booking is after tomorrow and at tomorrow at 3:20. She said (ahhhhhhhh, okokok no problem) even she didn’t apologize, after 2 hour around 18:30 pm a received another call from alfuttaim from a gentleman confirming also my booking tomorrow. And I repeat myself again and I corrected him as my booking is after tomorrow at 3:20 and he’s reaction was same as his colleague.
On my booking date I was shocked that my booking is existing in the system but not in the service car, the lady in the reception she took 10 min to solve out my issue, and she told me: other counter pleasssssssssse (my god how interview this lady in alfuttaim) I spend 20 min waiting in the counter and people gimping left and right and supervisor seating from his computer don’t know what’s happen in the word. After that a gentleman teak my paper from me and I stared to complain about the all issue and he was sorry for this, and he ask me for 350 aed for the service. As per my contract with alfuttaim, I had 2 services free. The first one after 1 000 km and second after 5 000 km. And he told me no sir, is only one with 1 000 km, and he mention that it can be free. So he tries to call same one and nothing was done.
Intel now I didn’t do my service, and really that teach my heart special as I m working in customer service and I know how it’s bad to get like this poor service
poor costumer service.
poor service recovering.
poor recognition to the guest.
Younes. [protected]@hotmail. Fr
More Al-Futtaim Group Complaints & Reviews
- Al - Futtaim (Dubai) (Honda) - service issues 
- Al Futtaim automall - bad service 
- Al Futtaim Motors - lexus lx570 poor service 
- Al Futtaim - recruitment process
- Al Futtaim - service center al badia 
- Al Futtaim - the al gurair du outlet
- Al Futtaim Group - poor service
- Al Futtaim - car
- Al Futtaim - candy washing machine problem
- Al Futtaim Group - toyota prado service - sheikh zayed rd