AKAI USA / Poor service
A Scott LCT32SHA which is defective. I have since June 13th or 14th made 10 calls to Akai, sent 3 letters and made a 80 mile round trip to a repair shop that I was told by Akai to take it to only to be told that that do not and will not repair it! I have sent 9 emails which Akai did not bother replying to! On July 31, after the 30 days to locate a repair shop had passed, I called and was told corporate would contact me the next week to set up the return and exchange and on August 11 I called corporate and talked to Mr. Eddie Palacious the Parts and Field Service Manager and was told that I would be contacted on August 12 to set up the return and exchange. Well I was not contacted on either occasion! I also talked to a service center that was listed on their web site but is 400 miles away from me. They told me they have an Akai TV under warranty in their shop and that Akai has not responded to them about the replacement part so that they can complete the repair.
I have never seen a company that has so little or no regard for their customers. Telling your customer that it could take up to 30 days to locate a service center plus the time it takes to repair the item. That is not acceptable! Let alone having 2 months go by. That customer would be demanding a refund. Then of course the negative word of mouth advertising they would be doing regarding Akai products is not good for your company. So it seems to me that Akai is living up to the Ã¢ï¿½ï¿½FÃ¢ï¿½ï¿½ rating given them by the Better Business Bureau. The BBB has 193 complaints on file of which Akai did not respond to 115 of the complaints. One of which was mine.
Finally on August 22 I called Akai and through their phone system I obtained the phone number for the CEO Mr. Philip Asherian at [protected] extension 2201. I explained my displeasure at being ignored. He asked who my contact was, I said Eddie Palacious. He said he would take care of it. Eddie called me within five minutes, sent via email a prepaid return label. Said they would exchange it in 10 days. No exchange, they repaired it and shipped it out on 9/18/2008. The process took over 3 months!! Stay away. Above phone number may help. Eddie"s extension is 4120.