Menu
AK Management

AK Management review: Refund 156

C
Author of the review
4:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hiya i am complaining about funds been taken out of my bank account for a loan in which i didn't get and i am wanting that money put back into my account as that is the money that i am meant to live on and the above company said i had to put a complaint in before it gets refunded to my account the amount was 79 pounds and if you need to speak to me about this my number is [protected] and my name is christopher heslop. Thanks

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

156 comments
L
L
louise5689
, GB
Jun 02, 2012 3:46 pm EDT

I would like to say that you people are an absolute disgrace. I spoke to AK Management on Tuesday 29th June who advised me that I would be guaranteed a loan for £4000, I then get the email from you, what good is a payday loan for £750 when I asked for £4000. They have also taken £79 from my back account two days after I spoke to them without my permission when they assured me that this would not be taken without my express permission after I got the loan I was looking for, I have basically paid £79 for an email with unsuitable loan options. I am absolutely disgusted that I have been lied to and extorted out of £79. I have written to the FSA and the FO to complain about AK Management and Money essentials.

CARD PAYMENT TO AKM UK ESSENTIALS, 79.00 GBP ON 31-05-2012 £79.00

I do not want a loan from you and expect an acknowledgement to my email and my money refunded to my bank account no later than 07/06 otherwise I will be engaging my solicitor to recover the money taken from my account.

S
S
Sambo89
Bude, GB
Jun 01, 2012 12:32 pm EDT

exactly the same thing has happend to us we have written to them also samhayden6@hotmail.co.uk

L
L
liza mulligan
ballymena, GB
Jun 01, 2012 2:12 am EDT

i also did not give this company permission to debt £79.99 of my card i dont even no how or were they got my card details but i am very unhappy about this and contacting the police if the funds are not put back in to my account within the hour and then im going to my solicitorand am seeking legal advice about sueing this company because i am a parent to 5 children and am living on benefits at the moment due to my children being so young and needing my full time care and under no circumstances would i have giving permission for that amount of money to debted from my account because i just could not afford it

G
G
gill c
Southampton, GB
Apr 20, 2012 3:25 am EDT

i h ad £79 taken from my bank account i never even heard of this ak management until money came out and the bank told me who took it phoned them and they said i had to put it all in an e-mail i have done this havent heard from them as yet i really want my money back i am the only wage earnner i need to buy food im so upset

M
M
maxine hamill
doncater, GB
Apr 20, 2012 1:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i totally agree with all of u i never got a loan but they took the £79 anyway i cant get through on the phone always engaged so not happy at all thanks maxine

V
V
VIXS84
, GB
Apr 14, 2012 9:08 pm EDT

DO THEY ONLY TAKE THE 79.99 ONCE AS THIS IS HAPPENED TO ME

A
A
amandaa1
Glasgow, GB
Apr 13, 2012 10:37 pm EDT

hi there would love to hear from use as uze have taken 79.99 from my account wen i have not even been oofered a loan or anything get in touch with me asap as my bank has involed the police as this is fraud and theft [protected] amanda

M
M
michelle 2012
Birmingham, GB
Mar 28, 2012 5:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi again everyone i said i would let you no how it goes with my refund well i finally had it refunded last week after been given 4 different dates that it would credit my account then finally i had it returned i just kept calling them and them finally returned my money hope you all get the same outcome x

W
W
winnmary
Kirkcaldy, GB
Mar 26, 2012 11:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

this is the email for the person that i had to send a copy of my receipt to Natasha.Smith@moneyessentials.co.uk .now i am getting my money back, hope this helps everyone, Mary x

I
I
ibeenrippedoff
Lossiemouth, GB
Mar 19, 2012 2:13 pm EDT

these people are a bunch of ### that rip people off we should do everything we can to get our money back i will join the crusade against these theiving ### kaylah08@live.co.uk

J
J
jeanjt
, US
Mar 16, 2012 7:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

can anyone please give me a no for these people they have also done me over and bloody bank wont even help

W
W
winnmary
Kirkcaldy, GB
Mar 04, 2012 9:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

sent a letter to them as well, sent it special delivery, cost me £5, but wanted to make sure they couldn't say they didn't get it, even sent them a reply envelope with a stamp on it, as yet no reply, can you imagine the interest that they are scamming of people like us

A
A
annewood1234
Stanley, GB
Mar 03, 2012 12:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ive just rated them as terrible and put on facebook to warn people

A
A
annewood1234
Stanley, GB
Mar 03, 2012 11:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

same happened to me its a discrace waited 6 month for refund but still none i also was told was on waiting list to get it back in bank but it never happened when ringing u either dont get threw or when u do get threw ya get passed around, so still no further forward im going to take them to court as think its discusting i too was on benefits n ended up with bank charges 2c and my phone bill will be sky high off ringing them becvause they dont reply to emails anne

W
W
winnmary
Kirkcaldy, GB
Feb 27, 2012 12:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

just sent them an email, and going to try yet again to phone, really sick to death of this company, its a bloody joke that likes to pray on folk needing a bit of help

W
W
winnmary
Kirkcaldy, GB
Feb 27, 2012 12:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

just phoned them yet again to go from 1st in cue to 6th, and keep getting sent back to main menu to star all over again, good way of getting even more money from folk that cant afford it

N
N
northoltlass
Northolt, GB
Feb 26, 2012 12:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi everyone, I also have just been scammed by them and had £79 taken from my account which has made me overdrawn. I am having this investigated as we speak. I have also seen online that they are definately a scam, wish I had know that before.

W
W
winnmary
Kirkcaldy, GB
Feb 18, 2012 5:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

me to, going to try phoning to see if i can get it back, but what they do is wrong and they need to be stopped, and more people made aware of how they work

S
S
Stupid007
Bristol, GB
Feb 17, 2012 9:33 pm EST

I will join your little crusade jimmythedon! they scammed me too!

J
J
jimmythedon
, GB
Feb 17, 2012 5:14 pm EST

my partner was taken in by these people last week but she decided not to take the loan
but lo and behold the mnoey disappeaed from her account today, now i am just putting the feelers out now as this company basically does not care who it tramples on or what it does they think they are above the law, they are relying on the fact that as individuals we will not/cannot take this any further, however if alot of people were to come together to take this company on there are several ways in which we could really hurt them nothing illegal all through the proper channels.I am just wondering if anyone else
out there would like to have a go at them as what they are doing to people is wrong, if not illegal, if anyone does have an interest in joining my little crusade them please feel free to email me at crossmanxx@tiscali.co.uk

W
W
winnmary
Kirkcaldy, GB
Feb 17, 2012 6:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

the person i spoke to was anything but helpful, but i will write in to them and see what happens, good luck with yours though x

M
M
michelle 2012
Birmingham, GB
Feb 16, 2012 12:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i have just been in touch with the payments team option 3 when calling and im on the refund list and my money will be back into my account on the 27th of feb i had to give my card details again and after about 5 fone calls im now on the list so i wait and see if i get it returned and will let u all no i never had to write in they first asked 4 an email which i did then i had an email back saying i could get a refund and had to call to start the process off they then took my card details and it got sent to compliance team and now im getting mine returned xxx hope this helps x

W
W
winnmary
Kirkcaldy, GB
Feb 16, 2012 11:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi everyone, i have just spoken to AK MANAGEMENT, and apparently we are all LIARS, they DID NOT AND WOULD NOT tell all of us that no money would be taken until we had our loans, phoned at 10 am, took till quarter past for them to ans, and spent a further 10 mins being told i was a Liar, and told to put it in writing, so for those who don't have the address its, AK Management {UK} Ltd
Peacock House
Northbridge Road
Berkhamsted
Herts
HPA 1EF PHONE NUMBER [protected]
I WILL BE WRITING TODAY AND SENDING IT SPECIAL DELIVERY, JUST SO THEY CANT SAY THEY DIDN'T GET IT, but no one will be getting any money till they write to them

W
W
winnmary
Kirkcaldy, GB
Feb 13, 2012 10:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

what is the point in this site if no one ever reply s to us with an answer?

W
W
winnmary
Kirkcaldy, GB
Feb 13, 2012 10:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have heard nothing at all from AK Management, they don't even have have the decency to contact anyone and exp[lain why this has happened to every one, but how many more are there, it took me 2 hours to find this site, i and to cancel my card and instruct my bank never to give AK Management money again, this whole thing has left me in turmoil, on benefits and struggling to make up payments for basic bills

M
M
michelle 2012
Birmingham, GB
Feb 04, 2012 12:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

has any1 had there money returned? i have no contacted my bank and they are taking action against them as i have now being trying to call them and the phones are being diverted and my emails to them are coming back as failed due to server unrecognised so seems they have scamed us all i would get on to your bank i am getting my funds back in 5-7 days through visa disbute, this will be the first and last time i ever give my card details again and aslo stop this company from your bank from taking anymore payments, hope this helps anyone who has to fell for this company

W
W
winnmary
Kirkcaldy, GB
Feb 02, 2012 8:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

still waiting on my refund, lol but it still is not in my bank, maybe i can ask the gas, electric to contact A.K Management for there payment, some how don't think it will work.So WHERE IS ALL OUR MONEY|||||||||||||||||

M
M
michelle 2012
Birmingham, GB
Feb 01, 2012 8:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i too feel i have been scamed the agent on the phone assured me that no money would leave my account until i had been accepted 4 a loan and money was recieved into my bank i have been told i can have a refund take away 5 for their admin but i now have to wait its such a joke to get a straight answer from them im very unhappy obviously i was in need of money in the first place and then 79.00 taken out my 4 children benefit has left me really short can any1 tell me how long i will be left waiting please miss m l asbury...

W
W
winnmary
Kirkcaldy, GB
Jan 25, 2012 10:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

you are fast enough to take all our money, without us knowing, so WHY are we still waiting on our refund, You are not meant to take money unless we take a loan, it seems NOT ONE of us have, good way to get rich on other folk

A
A
anthony murtagh
cardigan, GB
Jan 24, 2012 10:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i want a refund this company havent done anything for me 79quid taken out of my bank and i want it back call me asap my name anthony murtagh [protected]

M
M
mrslyn
catterick garrison, GB
Jan 24, 2012 2:55 pm EST

I do not wish to proceed with any loans 24/01/2012 I tryed to inform a member of your team so will not expect any money to be withdrawn out of my bank account your sincerely mrs richardson

W
W
winnmary
Kirkcaldy, GB
Jan 20, 2012 8:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

you ask me to confirm my email, yet NO message from you about the refund of my money, When am i getting it back, when you are on benefits this is a large chunk of our money, yet you do this...m young

W
W
winnmary
Kirkcaldy, GB
Jan 19, 2012 1:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

took £ 79 from me aswell. m young

W
W
winnmary
Kirkcaldy, GB
Jan 19, 2012 1:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Feel free to contact me on [protected], regarding the return of my money, m young

W
W
winnmary
Kirkcaldy, GB
Jan 19, 2012 1:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

same thing happening to me, never had pay day loan or any other, yet they have taken all my from my account

D
D
davinia watson
Dewsbury, GB
Jan 16, 2012 5:43 pm EST

same thing happend to me i got put onto a loan carnt log into it have text loan place like requested to approve loan have got nothing back ive also attempted to contact them by e mail and it said there was a fault on site it said so many thousand has tryed to get in contact with this site too so i also feel ripped off id like my money back too as im only in part time work and need every penny. d watson

Learn how the rating is calculated

Write a review File a complaint

AK Management contacts

Phone number
Website
Category