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AJ Madison
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2.1 48 Reviews

AJ Madison Complaints Summary

12 Resolved
26 Unresolved
Our verdict: Engaging with AJ Madison, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AJ Madison reviews & complaints 48

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6:23 am EST
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AJ Madison Buyer Beware

Ordered an LG Washer and Dryer on November 16th because they were not available locally. They didn't arrive until December 8th. The delivery person insisted we sign for them without allowing us to open the cartons to check for damages. Once the cartons were opened, we discovered the entire right side of the dryer was dented in. The dryer drum rubs the side when running. I called customer service immediately and they wanted pictures. I sent 10 pictures via email and have not heard back since which is more than 48 hours so far. I called again after 24 hours and was told the person I needed to speak to was already gone for the day (at 1 pm) by a very rude person. When I complained this person bragged to me about their BBB rating. UGH! I finally gave up and called LG. They have arranged for a repairman to come out right away. I will NOT do business with AJ Madison again. I wish I would have searched for complaints prior to making this purchase from them.

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Update by 6gunsally
Dec 26, 2010 7:25 am EST

I wanted to update that the dryer drum noise was repaired at no charge thanks to LG within a couple of days of calling them. The dents will remain forever. After I made several follow-up phone calls and emails to AJ Madison, I received a 40% refund on the cost of the dryer 22 days after it arrived damaged. If you decide to do business with AJ Madison or already have and have a problem, continue to call and email their customer service department. It takes some time, but they seem to eventually come thru.

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7:55 am EDT

AJ Madison Don't be suckered to buy from them

Don't be suckered to buy from them - I tried to purchase 2 air conditioner heaters for a apt complex and got a reciept that said shipped with an email confirmation, a week later i had not heard anything so i called and it was then they were suppose to be delivered, but to my surprize they are now on backorder. I tried to contact them for them to send me a comparable unit for the same price but the only thing they wanted to do was to sell me a more expensive unit. They will not work with you no matter what even if it is their fault.They tried to blame it on amana, but i called them and they told me which unit to tell them to send which is comparable, but i called aj madison and they said they would call me back but i havent heard anything yet, so when i tried again they were already closed. If this is the customer service you want deal with these people if NOT do not buy from them and maybe they will figure it out that customer service should be number 1, espacially when its their fault for not letting me know earlier or working with me.

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9:02 am EST
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AJ Madison Non performance

Not a good company to do business with. We ordered a Kitchen Aid dishwasher on Jan 13, 2010. Two weeks later I called to check on order, customer service said it was being shipped, will have in a week. A week later, no dishwasher. I called again, was told, it was being pulled from another warehouse and would be shipped that day. A week later, no dishwasher, I again called customer service who said it would be shipped "today". I cancelled the order. They had already charged my credit card. I stayed on the phone until an email confirmation of the credit card refund was received.

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slhv
, US
Apr 29, 2010 5:47 am EDT

Same experience here, have a problem, good luck, you are on your own. Customer service is slow, one-sided, you call them and do all the foot work. FYI, Michaela Rosen is the customer service supervisor. The hassle factor is high with any complications and its not worth the stress. Buy elsewhere.

Take your lowest price bid off the internet and buy your appliance from Lowes with their 110% price match. They will even deliver your appliance on Saturday or Sunday, if requested.

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P. Judkins
Oconto, US
Mar 14, 2010 7:39 pm EDT

Not a good company to do business with. Received our order late after first appliance was damaged in shipping. There was a defective part inside and tried unsucessfully eight times to order replacement part. This company was sending us a new appliance one piece at a time. The customer service reps are the worst; they can't read their own information or order a part number using their information. When asked for a supervisor, none were ever available. Left my name and number and calls were never returned. The customer service reps didn't know the name of the person who owns the company. This is the dumbest lot I've ever had the misfortune to work with. We did receive the correct part after extensive calling and rechecking part numbers but we had to pull the credit card payment to get their attention. To date, we still haven't had requested calls returned. Go somewhere else to buy your appliance; it isn't worth the hassle here.

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7:29 am EDT
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AJ Madison Bait & switch

Beware of a company that promises to match a price that is actually employing bait and switch tactics. Here is the story.

GE Cooktop JGP970BEKBB is the item
HomeEverything sells for $992.99 including delivery and taxes( if any)
AJ Madison advertises for $1144.00 including delivery and taxes (if any)

I call Madison and ask them to honor the following policy on their website.

"Do you match competitor's prices? Yes, AJ Madison will match any authorized dealer’s price!
If you find a lower price (including shipping, handling and delivery) on an identical branded item with the same features currently available for sale and delivery from an authorized dealer, contact AJ Madison with the competitor’s details and we will match that total price.
When contacting AJ Madison at [protected] or emailing mailto:[protected]@ajmadison.com you must provide all information, including shipping, handling and delivery date. AJ Madison reserves the right to require that a quote of a lower price from an authorized dealer be sent to us in writing.
Exclusions
AJ Madison will not match competitors' bonus or free offers, special offers, rebates, financing offers, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise, service contracts, or installation, delivery, or assembly services. AJ Madison will not match competitors' prices that result from a price match. AJ Madison Price Match Policy does not apply to parts or accessories, AJ Madison licensed partner websites or digital services. AJ Madison will only price match guarantee will be valid prior to your order shipping out, once your order has shipped, we will not match a lower price. AJ Madison reserves the right to revoke this policy at any time."

Madison refuses to match the price citing the last line of the policy.
"AJ Madison reserves the right to revoke this policy at any time."

So, lets review, AJ Madison will not match the price regardless of the policy because the policy will be revoked as soon as you meet the requirements.

They did offer to lower their online price by a marginal amount. That is the definition of bait (the matching policy) and switch (no matching policy).

Are you following this?

Stay away...stay very far away from this company.

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akhan
, IN
Sep 19, 2009 8:58 am EDT

you are quite right

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7:54 pm EDT
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AJ Madison Horrible Customer Service

On June 13, 2008 I ordered the below listed items from AJ Madison. Order# 1244402

1 KitchenAid KHMS2050SSS 2.0 cu. ft. Over-the-Range Microwave Oven with 1, 200 Cooking Watts, 16" Turntable, 10 Level Variable Cooking Power Control, Inverter Sensor Control & New TruCapture Ventilation System: Stainless Steel 649.00

1 KitchenAid KUDK03FTSS Fully Integrated Dishwasher with 4 Cycles, Optimum Wash Sensor and 54 dBA Whisper Quiet Plus Sound Insulation System: Stainless Steel 849.00

1 KitchenAid KESS908SPS 30" Slide-In Electric Range with 4 Radiant Elements, Self-Cleaning True Convection, CleanBake, Sabbath Mode, Front Tap Touch Controls & Warming Drawer: Stainless Steel 1, 859.00

Order Total: 3, 087.00

ALL 3 ITEMS WERE DELIVERED IN DAMAGED CONDITION! The dishwasher had a large gouge in the front from, what looked like a forklift. The range had a chipped glass top and dented face cover. The microwave had a dent to the top.

AJ Madison was initially helpful in attempting to resolve the issues. On July 8, 2008 Customer Support/Michelle offered the following in an email: "AJ Madison will give you 15% discount on the entire order and a 5 year warranty on the 3 units please email me back conformation that you accept the offer." An immediate acceptance was sent via email.

The damage to the microwave would be concealed when installed, no other corrective action was sought.

After 6 months, on November 7, 2008 AJ Madison decided that it could not repair the dishwasher and replaced it.

On the same date, November 7, 2008, AJ Madison was finally able to order the correct parts to have the range repaired.

They still had not issued the refund -OR- the warranties as promised.

Some time in December/January the 15% refund was issued, but only on the range and the microwave, as the dishwasher had been replaced. AJ Madison refused to honor their written promise of 15% refund on the ENTIRE ORDER as written in their email of July 08, 2008.

On January 26, 2009 after sending another of MANY emails to AJ Madison, I was told the Warranties had been processed and given a registration number and a website to go to. The registration number was for only ONE appliance.

To date (May 02, 2009), (Yes, nearly a year later) I am still waiting on the remaining warranties and I was told that I would not be getting the additional refund as promised. Never mind that I had a damaged dishwasher sitting in my house for 5 months that could not be used, or that they made a written contract with me and did not honor it.

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Tim Emery123
, US
Sep 04, 2018 1:27 am EDT

Run, do not walk, away from this company. Lots of salespeople, but heaven forbid you have a problem with their products. They won't help. Endless hold times and they finally just say no.

Stay far away from this company.

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11:41 am EST
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AJ Madison Liebherr Refrigerator

We are customers who received a damaged, defective Liebherr domestic frig CS1600 on February 3, 2009 from AJ Madison, Brooklyn, NY. We do not know if the defects and damages occurred during transit or manufacturing.

We have two small children and the unit is unstable on its base, which its most dangerous defect.

We contacted both AJ Madison and Liebherr representatives in the USA and Germany and requested its removal from our home. Neither company has claimed responsibility.

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Dante_Alighieri
New York, US
Dec 29, 2009 12:45 pm EST

Your complaint of instability makes me think that the refrigerator was not installed correctly. Part of the installation process entails securing the fridge with brackets so that it won't tip over.

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10:48 am EDT

AJ Madison Customer service

Sold me some grill station access doors as "Professional quality". Upon arrival I could see it was very flimsy and cheaply made. At $399.00 I was expecting something more sturdy. After three weeks on not being able to get through to customer support. I emailed but got no answer. Eventually I got through but the service agent never got back to me with a resolution to my complaint. It is now week five and I've given up. Judging from all the complaints posted online about AJ Madison, it looks like their MO is to ignore all customer service calls once the items have been paid for. PS, I wrote a negative review for the item on the AJ Madison website, and they never posted it. I'm not surprised. I wish I had researched the company before making my purchases.

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Debby Quashen
Brooklyn, US
Sep 19, 2012 10:44 am EDT
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I had to buy a gas range from AJ Madison and I would never go there again, it was the worst experience. 1st they give me an estimated delivery time of 3 weeks, why I don't know, it should have been no later then a week since all they had to do was order it then store it in their warehouse which is only a short distance from where they are. 2nd problem was there was a problem with the oven and when I told the salesman, he supposedly called the technician telling me he'll get in touch with me that day to make arrangements to come. Never heard from him. Then when I go back to AJ Madison to ask the salesman what the guy's number is he tells me he doesn't know. How could he not know if he supposedly called the guy? They only notified me the evening before delivery that they would be delivering the stove.

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jamesxxxxx
ATALANTA, US
Jun 02, 2011 2:13 am EDT

SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

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jamesxxxxx
ATALANTA, US
Jun 02, 2011 2:13 am EDT

After one experince with A.J. Madison I would never, ever, under any circumstances do business with them again. Period - end of discussion...

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12:00 am EST
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AJ Madison Damaged refrigerator sold

Any suggestions where I go from here...

I bought and paid for this refrigerator through my Visa credit card. See below.

Re: refrigerator. Delivered on Aug. 27 by Yellow Freight it was on a pallet and wrapped with shrink wrap and it sat in our garage for several days before our installer came to install the unit. It looked fine from where it sat we did not unwrap it until the installer arrived. Never thought to turn the unit upside down to see if it was damaged.

When he installed it he noticed that the wheels were damaged and the door did not sit right. So the next day I called for repair through AJ Madison. The repair person came out and ordered a bunch of parts for my new refrigerator. The screws and the wheels were broke and apparently it was damaged either at the ware house or on the truck. He then came back and gerry rigged the refrigerator so it would work.

Little did we know that the bottom frame was bent. About 2 months later we could not close the door as it dropped and the cool air was escaping because the door was not on right. So again I called for repair. The same repair person came out and said this was going to keep happening because the frame on the bottom of the refrigerator was totally bent. But ordered another bunch of parts. Then when the parts came in another repair person came out and said that this problem was going to be on going and that it could not be fixed only temporarily.

I contacted AJ Madison and requested a new unit. We went back and forth for almost a month now and they said they cannot replace the unit because they do not know where the unit was damaged. So here we sit with a new refrigerator that needs to be fixed and the fix is only short lived.

Any suggestions would be greatly appreciated.

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Disappointed in New Maytag Corp Policies
El Paso, US
Jul 02, 2011 8:22 pm EDT

I purchased a Maytag washer in January 2011, which arrived visibly damaged. I accepted the machine and I contacted customer service. I was given a small discount and I had to wait two weeks for replacement parts to arrive and be installed by a Maytag service repairman. I have had problems with this machine repeatedly (five service calls since February 2011). Both Maytag and AJ Madison have continued to refuse to honor my request for a replacement washer, despite the inconvenience of waiting for repairmen, replacement parts, and having to go the laundromat. They seem to be more concerned with not wanting to lose the cost of a washer. They have actually spent almost as much money on repeat service calls and parts. I am disappointed with the lack of customer service provided by Maytag and AJ Madison. I have asked AJ Madison to file a complaint with the company that delivered the machine and to send me a replacement. I have become very frustrated with this company. They do not seem to value customer satisfaction.

AJ Madison Customer Reviews Overview

AJ Madison is a leading online retailer of appliances, offering a wide range of products from top brands. Our customers have consistently praised us for our excellent customer service, competitive pricing, and fast shipping. We have received numerous positive reviews from satisfied customers who have praised our knowledgeable sales staff, easy-to-use website, and hassle-free ordering process. Our commitment to providing high-quality products and exceptional customer service has earned us a reputation as one of the best appliance retailers in the industry. We are proud to offer a wide selection of appliances at competitive prices, and we are dedicated to helping our customers find the perfect products to meet their needs. Whether you are in the market for a new refrigerator, dishwasher, or range, AJ Madison has everything you need to make your home more comfortable and convenient. With our extensive selection of products and unbeatable prices, it's no wonder why so many customers choose AJ Madison for all of their appliance needs.
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Phone numbers

+1 (800) 570-3355 +1 (718) 532-1800 More phone numbers

Website

www.ajmadison.com

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