Airtell / pathetic behaviour of your customer service representative, supervisor, manager
I don't know whether you are going to respond to this mail or not..
I am really very upset and frustrated with the way your customer support Representative deal with the issue.
I am writing this email regarding to the problem i am facing on my number"[protected]"
My sms pack (worth rs. 67) not working from last 6 dayz..
Every time i call either 121 or your so called complained number "198"... either you disconnect my call or you simply tell me it's oing to resolve in 24 hours... It's 6 dayz now..
When ever i am sending a sms the amount is getting deducted from my main balance..
I do have a refrence number"[protected]" this time i spoke with one of the supervisor "Renuka" she was good. she ask me to wait till 24 hous and told me that she is refunding my deducted amount also..
It didn't happen..
Again i called one rep. told me that the problem is resolved..
I send some sms from my number the was again deducted from my mail account..
I was out of town i called 198 number had a word with sup" Piyush" and the So called manager "Mr. Moin Navaz" i requested him to return the deducted balance as i am no way near to any recharge shop..he said that it will take another 24 hours...I again very politely requested him to just return the deducted balance as if there is any trouble as a am on the highway i atleast can call some one...Can you imagine what he said "i am giving you 2 Rs.. so be happy" i mean i was not asking him to give any charity to me. I just wanted my own money thats it...
If this way your managers are going to deal with the customers i don't think i will continue with your services and i will also not going to recommend AIRTELL to any one..
I hope some one is going to take action against this ...
thanks and regards
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