Airtel
reviews and complaints

my plan name RA 13CUG25(south) my post paid connection no.[protected] is disconnected stating that my address was in low profile. I want to know real reason for my nonactive service to my post paid connection.

We are working on our new office, got more than 20 calls from different airtel persons on my mobile for offering PRI lines and nobody has been able to submit the offer. they just keep calling. When I called to 121 for proper guidance on PRI, they said someone would call after doing the feasibilty check. They called but they called for broadband and not for PRI. I have also sent an email to 121 but no response yet. I do not know how does their system works? Do you know someone in Gurgaon who can help in PRI line connection with some knowledge

I was intimated on my mobile that my current bill is rs 16281/-.. Which is exorbitant... Unbelievable and greatly hypothetical.. I had already raised the complaint 131714.. On oct 2nd 10 and was told that the same would be addressed and resolved till 11th october. I came in the country on september 4th... I had been complaining from overseas that your engineer had disabled the wireless router password when
He changed the modem and my connnection was being stolen... Inspite of that I paid the bill of 1685 / - so as not to have unnecessary hassles... And to have smooth transition of plan to unlimited...
Also, I had intimated and already been continuosly requesting airtel since earlier month and from 4th september to change my bill plan to swift 1099 unlimited and put the password protection as I feared that my connection was being used by somebody else. Neither anybody called me or addressed the problem of the delay in the plan change.. It was only after my call on sept 17 evening that the same was confirmed to me... The first mail regarding the confirmation was sent to me on 20th sept... Inspite of regular reminders and complaining it was delayed action that caused this situation.. And I will take no responsibility of the same... I already suffered from delayed work projects due to to your delayed action and now you
Are slapping this bill on me which I am not going to accept.. Still as of today there has been no action and reply from airtel but frequent calls for paying the bill.

Sir,
I have a sim card which I didnt used for months together and I m not able to recall my phone no moreover I dont have any balance left in my mobile so that I can give a missed call or sms or call up airtel customer care as its chargable & I dont have any balance left. I tried calling customer care form other phones but once did I get connected with the customer care n the information give by them is not of any help "dial *1#" from a nokia handset n I ll be able to get my no but it didnt work. Hance if u could provide me with my phone no.

Sim no is [protected] h-1
Its in the name of dr anant sinha

My no - [protected]

I received a sms mentioning my bill is xxxx. When I checked the bill there was a one time charge of 731 rs. I called customer care for clarification. They said they will email the bill to me of previous month which is listed as one time payment. No email ever sent.
They called me again. I asked for bill. They said they cannot email but they will courier it to me. No courier ever received. I guess not even dispatched.
And then one day they disconnected my phone.
No bill produced and they wanted me to pay the amount. But they cannot provide the bill.
Disgusting services.
Why the hell they cannot send my own bill to me ?
If thats a genuine charge share the bill?
Horrible customer care !
Airtel is horrible

Dear Sir/Madam,

I had registered a complaint against our digital TV regarding the Refund. It has been 35 days since then and we have kept calling the customer care many times to remind them of our complaint (refund) but they don't even care to look at the complaint once. They often told me that your problem will be solve within 24 and 48 hours and give me a call within 2 hours.But my problem is continue made. I had to finally turn to consumer court for help so that these gays don't repeat this behaviors with anyone in the future.

Calling details are given below:

Name of executive date Time complain no.

1. 15/09/2010 09:53:39pm 3848085
2. 3855626
3. Farhan Sr. 29/09/2010 03:15pm
4. Rahul 01/10/2010 01:20pm
5. Manoj 04/10/2010 02:20pm
6. Pramod Sr. 06/10/2010 07:45pm
7. Pinki 15/10/2010 01:45pm
8. Ritesh 19/10/2010 07:00pm
9. Gopal Sr. 19/10/2010 06:32pm

Above Airtel DTH Executive and Sr. Executive are responsible for my next action. If you can do something in urgent for above complain so please call me on my registered no.
+91 [protected].

My Customer ID is : [protected]
Registered Date: 06-09-2010
Online payment by my credit card

Thanks

Anand Singh
GM-Media
Tashee Entertainment Private Limited
517A & 518, 5th Floor, Narain Manzil, 23,
Bahakhamba Road, Connaught Place,
New Delhi - 110 001
(M) +91 [protected]

We are bought the two cug postpaid sims in airtel tirupur branch.
(kumaran road, opp maniam classic hotel). tommorrow the sim activated. but after 1 week the outgoing calls are cut. only incoming. after two days it was ready. we call to sumathi and ramachandran, both ask me it was a verification problem. ok. after one week again the same problem. the out going calls are barred. after two days incoming calls also barred. today our sim is compared to toy. not useful. this reason will create the bad name to my company. parties are not trust to my firm. because our contact numbers are untrusted. so we call to ramachandran and sumathi both are not responding this problem. both persons are not to take care of this. but we need solution to this problem. so please forward this complient to airtel head office and take the actions immediately.
The sim no's: [protected]
[protected]
With regards
The prime signal clothing,
Tirupur.

I have airtel dth connection from past year.My Airtel DTH I.D is [protected] It started giving problem about six months back of no signal every fortnight.for getting service we have to really run from pillar to post, frantic calls to airtel cusotmer care and executives are good for nothing. Airtel engineers close the calls without even speaking or visiting customer forget about solving problem.Airtel DTH was bought by me on goodwill of Airtel in broadband service and Airtle Mobile service which i enjoy from apst many years. I am repenting my decision today. Again it is not workjing from 12th of October 2010 and till today i.e 18th october 2010 i must have done atleast 20-30 calls to cusotmer care . I laugh at the name cusotmer care.There is nothing called as customer for them and care is not their in their dictionary.Due to brand name of Airtle many people will keep falling in their prey and their business will keep on running. Cusotmer care is doing great job in closing customer complaint to make their numbers in uptime gurantee.
LIST OF CUSTOMER COMPLAINT REFERENCE NUMBERS:4124480, 4131326, 4124480, 4148544, 4176492.from 12th october to 18th october 2010.

Can any one share email i.d or number of top excutives of customer care or CEO AJAI PURI.where it can be escalated.
AITEL DIGITAL TV SUCKS!

PANKAJ RAI
Cell:[protected]

I Had Call to airtel 121 for my problem the date is that 10/10/2010 time is 12:55:28pm i had called on no is [protected]
that execative not using marathi languege even i had start to spoke in english then he is disconnected my call
airtel started marathi languege in anwsering machine but they are not appoint any maharastrian employee for marathi customer

plzzzzzzzzzzzz dont make insult of marathi languege & i want esclation on that employee i want call back from airtel with in 1 dayssssssssssss

dear sir/madam

my self nikhil rajendra vyas. i belongs to akola dist. at maharashtra
i have an airtel friends2 prepaid connection [protected].

from last 10 days all my incoming calls are banned(blocked) on this number.
outgoing calls are normally working. bt was not able to receive any call.
when someone calls on my this number a recorded tape get played "this number is temprorily out off service"
when i contacted to the customer care of airtel they are not responding me for this problem.
then i went to the airtel store in akola for this problem then the customer executive said to me that my incoming calls are banned because im not receiving the add calls.
and i know this not a problem.
so i want to complaint against airtel services and their customer srevice representatives and their airtel store in akola..

I took airtel life time connection in the year 2002 with no:[protected] and submitted the id proof as required airtel later when they asked for it. after so many years they started demanding submission of id proof again and they gave details of an outlet at krishna nagar (opp: icici bank) hyderabad. with lot of difficulty, today i. e. 6.10.2010, when I approached the outlet, the person at the outlet recklessly informed me that they were not having required forms and inspite of their reminders, the airtel people did not supply the forms to them and advised me to go to some other place to submit the id proof. when I asked for concerned telephone number to get the issue resolved, they have not cooperated.
Through this forum, I wish to let m/s. airtel know that customers should not be troubled like this, particularly when there are other service providers in the market. now, if my phone is disconnected, I shall shift to another service provider by submitting the same id proof etc. without any trouble. m/s. airtel if they are interested to retain my subscribership, may talk to me on my phone and give a resolution.

J. sita rama rao.

I reseived a sms" your number has won the sum of R95000 in 2010. Airtel promo with ticket no 005p. for details call [protected]" wich I did and spoke to "william" he told me to buy a voutcher of R120 wich I did. After using the number I phoned him and gave him the voutcher number.he was so angry because he told me why did I used the number. I told him that he only need the voutcher number to activate the number and then he will forward it to the account department. He was so angry that he put the phone down and I never heard from him again. I can forward the sms if needed

Hi,

Untill july 2010 I was charged rs. 50 per month for parallel ringing and effective aug onwards airtel revised the charges to rs 1.20 per call as incoming charge for every call I answered on my cell phone instead of landlines, the biggest scam was none of these charges were explained in the invoice nor was I ever informed that these charges have been revised, when I called up the call centre lately I was told that aitrtel will not list the details of cost of parallel ringing on the invoice and also they did not inform me about the change in service plan because that's what their policy is,

So I have a charge on my invoice for rs800 and no information its only when you call the call centre they will tell you its the charge for parallel ringing that is presented on the invoice and dues to some constrainsta they will not mention it on the invoice,

Airtel has gone far away from being a customer centric company to fooling customers and trying to get the cost from indian customers for which they spent in buying zain.

After this episode I have totally lost faith in this company and do not wish to be associated with them in any which ways I would recommend other customers to be extremely cautious of the billing from airtel because some people are being cheated by them.

Regards,
Rahul sharma

I have a prepaid connection which gets 3-4 Push Mails daily containing pornographic contents from Airtel. It contains messages like "Hot Bikini Babes, Free Girls, FTV girls, Hot girl pics etc." I have written them several times and contacted them to stop this menace but to no avail.

Their customer support say, this can not be stopped. I must disable push mail service from my handset. Is this a solution?

I am also getting voice calls promoting their ring tones and caller tunes. My phone number is registered under NDNC registry but it does not solve the purpose. They also keep on sending promotional SMS messages.

A few days back they activated "Airtel Picture Post Friendship". I never heard of it earlier. It was again a nuisance which contained several unwanted SMS messages.

I contacted the Nodal Officer of Airtel, customer support several times but I am still getting the promotional alerts. Be careful if you want to continue with this cheap kind of company with cheap promotional tactics and useless customer support.

Hi,

I'm from Noida & using the Airtel connection from quite some time & from last few months we are facing a problem of "frequent packet drops" which is resulting in frequent disconnection while joining web meetings. Every time a new SR is opened and closed but the problem remains there.

The last complaint lodged was [protected] and we were promised to provide resolution. Without even visiting at our home the complaint was closed with comment "LAN card not working" while at that time no-one was at home and the modem was switched off.

The same guy visited last time and despite our plea that the LAN card is working properly because we have been using the same LAN card to connect to our office network without any issue, this guy closed the case with the comment that LAN card is not working. Just to brief you that we are using 3 laptops and all have the same packet drop issue.

Another guy who visited our home said that packet drops are common & that it is not even an issue & that broadband connection is just for browsing purposes & not for web meetings & that we should go in for a leased line.

All this makes me wonder if people at Airtel are even qualified enough to resolve this problem than to keep on giving me such excuses. In a nutshell, i can say that i'm really pissed by the kind of pleas and resolutions your technical team is providing from last 2 months but have no capability to resolve this problem.

- Ankur Bahri
[protected]

got airtel dth connection 1 year back. not able to recharge. several calls to customer care has not yielded any results. customer care executives kiran, satish, syed, etc., are least bothered with the complaints lodged. better to close down the company, when the services are so bad. fed up of calling customer care. wonder what their bosses are doing. may be they are also like their staff very irresponsible. would advise all don't ever take airtel dth connection and regret later. as spoken to customer care, the complaints would be used for training purpose is ridiculous. the highest bosses should be trained properly in teaching their staff to attend to the complaints. else it is better to stop these gimmicks in fooling the customers as it amounts to harassment. please wake up from the slumber all airtel dth service bosses and take your staff to task for not carrying out customer service properly. i would also like my dth service to be cancelled at the earliest. kindly confirm the action to the following number-[protected] mr. umesh. goodbye to airtel dth service. - umesh arikady.

Grievance regarding ABUSIVE calling
I am a platinum regular airtel customer and have a landline (4318188) & mobile airtel connection ([protected]) which is in use. We had also taken up broadband connection from airtel (4540103) which unfortunately gave us a lot of problems as for months at end the internet never used to work hence we got it disconnected.Inspite of the fact that the internet was not working airtel had been sending us bills and we had spoken to the customer care that if the internet was not working then on what basis were these internet charged bills being sent to us. Regarding this internet connectivity problem which we had been facing with we had spoken to Mr. P.L.Gupta at this no-4441255. He assured us that somebody shall come from the office to sort out the problem, but nothing of this nature ever happened. We still continued to receive bills which were absolutely not valid and when we tried speaking to Mr Gupta he was never available.
Now since past one week, all of a sudden, we stated receiving continuous abusive calls after every 2 minutes from airtel connection center from this [protected]. The caller was very rude, illiterate and he used very bad abusive language which he had no right to do so. He crossed all limits when he continuously started called my school going child and ailing mother with the same abusive language giving them unnecessary mental torture. I am taking legal action against this sort of behavior. All this mental torture for a meager amount of Rs 2000/-. Is this the way airtel works?
Money had never been an issue. Kindly go through my past payment records. All my payments have been made very timely. If Mr. Gupta had sent in some decent airtel officer we would have sorted it out in an amicable manner but this is a bit too much. I am now planning to take strict legal action this collection center agent for the sheer mental harassment which he has given to all of us. He has no right to call my family members & everybody else for payment for the phone number which has been disconnected. This is ridiculous attitude on your part.

Please intervene and get this sorted out on priority. Please do the needful at the very earliest

Mr. Ajay Bhalla
[protected]/[protected]

I lost my number '[protected]', when I wnt to apply for duplicate number in aairtel office, vishapatnam they are telling that number was provided by another persons ID Proofs with out my permition but I want getback my number, .

I didn't subscribe to airtel radio of friends chat. But charges and debiting from my account against these as 30 p.m. I sent sms for deactivation but still it is continuing. My mobile no. is [protected]. Deactivate the above services which I didn't subscribe at the earliest and refund the amount otherwise I will be forced to complaint on police or cyber cell.

I gave a request for migration to prepaid and i gave the request which was not done and they still charge me monthly rent eventhough i'm not even using the no cos i moved to other state... i rasied this complaint over the phone to customer care but no resolution and s finally spoke to nodal officer still nothing so decided to write a mail but its still not been sorted out... i'm attaching my written communication here and if u read it u'll find out the reply that they are sending is a standard template... i first sent them a mail stating my problem they sent me a reply after 5 days then i replied back to that mail clarifying some facts that they have mentioned but the reply i get for that is the exact same template as Wat i got for my first mail ...

here it goes ...
Dear Customer,

We understand from your previous interaction, you have expressed concern over Migration delay of you Postpaid mobile number [protected] to Prepaid.

We regret the delay in replying to your mail.

We regret for the inconvenience caused due to above mentioned episode.

We have been trying to contact you many a times. Unfortunately, due to non-response on your number we have been unsuccessfull in our attempts to reach you.

We already requested you as per our reply mail to clear your billed and unbilled amount and submit the following documents at your nearest Airtel Relationship Centre.

1. 1 passport size Photograph
2. Address Proof (Passport, Driving License, etc)
3. Photo ID proof (Driving License, PAN card ¿ incase of non availability of PAN card, please submit Form 60, etc)

Further we would also like to inform that you have an Current Outstanding of RS. 1077.76 /- for the bill for last 4 months and unbilled amount of Rs.30/- as on date which does not include the current usage, roaming, rental and discounts, if any in your account.

Hence we request you clear the above mentioned Outstanding and Unbilled Amount to migrate from postpaid to prepaid so that we will go and initiate further action from our end.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards,

Prabakar Nagappa S
Appellate Officer
Bharti Airtel Limited

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---------Original Message----------
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 11/09/2010 06:12:49
Subject: Re: MIGRATION FROM POSTPAID TO PREPAID & THE PATHETIC CUSTOMER SERVICE [|BAL|[protected]|[protected]|]

hi prabhakar,
I thought it is
just the customer service agents who are making a mistake, but now from your
mail i understood where the problem lies in... In-spite of me, mentioning my
contact number (in the end of original mail & also in my mail signature)
clearly in my mail, you are saying that you tried to contact me many a times in
my old no..
Now regarding your
request to clear my bill amount ... i cleared all my bill dues when i gave the
first request on 26th may but its been your representatives mistake of not
taking any action on my request and so my monthly rent & hello-tunes
got accumulated and now I've a Outstanding of RS. 1077.76 /- for the bill for
last 4 months and unbilled amount of Rs.30/- as on date.. this clearly being a
mistake/ error from Airtel's end i cannot pay the bill for that..
I'm now living
at Bangalore and none of the relationship centers here accept the request for
postpaid - prepaid conversion for TN phone nos.. i'm
in Bangalore from February'10 but i paid my bills till may, even though
i dint use it because they didn't accept my request here in Bangalore and so i
came back to Trichy mainly for that matter.This being a complete mistake on
your end i request you to take corrective action and convert my postpaid to
prepaid without me having to pay anything as i don't have any usage on the
card..

Thanks & Regards,

Pradeep.M
ph : +[protected]

On Fri, Sep 10, 2010 at 3:50 PM, wrote:
Dear Customer,

Thank you for writing to Airtel.

We understand from your previous interaction dated 07/09/2010, you have
expressed concern over Migration delay of you Postpaid mobile number [protected]
to Prepaid.

We regret for the inconvenience caused due to above mentioned episode

We have been trying to contact you many a times. Unfortunately, due to
non-response on your number we have been unsuccessfull in our attempts to reach
you.

We request you to clear your billed and unbilled amount and submit the
following documents at your nearest Airtel Relationship Centre.

1. 1 passport size Photograph
2. Address Proof (Passport, Driving License, etc)
3. Photo ID proof (Driving License, PAN card ¿ incase of non availability of
PAN card, please submit Form 60, etc)

There is an Current Outstanding of RS. 1077.76 /- for the bill for last 4
months and un-billed amount of Rs.30/- as on date which does not include the
current usage, roaming, rental and discounts, if any in your account.

Hence we request you clear the above mentioned Outstanding and Unbilled Amount
to migrate from postpaid to prepaid.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards,

Prabakar Nagappa S
Appellate Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B0D03740B9DA
3D444BB0D0335FBECF3255B8D9246DAFD03352B2D43453BBDC27&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

---------Original Message----------
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 07/09/2010 12:52:13
Subject: migration from postpaid to prepaid & the pathetic customer service

hi,

I'm writing this with regards to my TN Airtel phone # [protected]. I
gave
a request for migration of the postpaid no to a prepaid as i'm not using the
no
very often since I've moved out of TN. this request was given in the Trichy
cantonment AIR CONNECT showroom on 26th of may after clearing my outstanding
bill of around Rs. 1563 with all the required documentslike my photo, written
request and my ID proof.On monthly basis i still get my bills. and they still
renew my hellotunes and charge me a late fee also.my number is still not
converted to prepaid and they say the reason is i've outstanding now.your
executives made a mistake of not converting it to prepaid when i cleared all
my
outstanding and later they accumalate my hellotunes and monthly rentals &claim
i've usage and cos of that they cannot convert. this is ridiculous, every month
i'm calling in to customer care repeatedly and every manager says something
different and they promise that it'll be done in 48 hrs or so but i never hear
anything back from them within the time they promised. My bills come on time
without fail, but not any resolution.

Also your collection agents are calling in to my friends, whose no i've given
as a reference at the time i got the connection.and they never call me in
my Bangalore no though my friend gives my contact no to them. they never call
me and ask for a bill instead they keep disturbing my friend every 10 days in
spite of he giving my no. last 10 days back even i spoke to the collection
agent thro conference call and gave my Bangalore no to the agent to call me
in
that no but i never got a call from him, but then they still keep calling my
friend. he is also furious with the Airtel service and might be cancelling his
connection too.. i've been using many airtel nos from the very beginning for
the past 6-7 years and i've never faced any problems but now i'm having issues
with all the airtel connections that i'm using. your customer service had gone
down. if this continues to happen then you might loose all the customers and
the top position you claim to be in INDIA.

I'm thinking of cancelling my TN postpaid all together, my Bangalore
postpaid,
my Airtel DTH and also my mom and dad's airtel service altogether and moving
to
a different service if this is not been taken care of within this billing
cycle
making sure i'm not getting any more bills with the prepaid conversion been
done.
Any communication regarding this should be in the no [protected] or to this
mail
id

Thanks & Regards,

Pradeep.M
ph : +[protected]

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This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.