The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Airtel Prepaid / Life Time Plan / lifetime prepaid is not started as promised

1 India Review updated:

From Airtel I have taken a plan of life time incoming free. I have been paying Rs 99 per month as per the plan for more than 12 months. Now I am getting the messages and calls from Airtel Customer Service that pay Rs 495 so that the number will be enabled for life time incoming free. As per the plan I have already paid all the money for life time incoming for the number [protected], But still Airtel is asking for more money. I want to register this as a complaint against Airtel. Today (10/6/2007) I talked with Airtel Customer support for this issue on 121, "Bharti" was the executive, she replied that there is different number for prepaid services and they gave [protected] as the number. When I tried calling this number for the issue, "Sagar" was the executive and he replied that there is another number where prepaid services are discussed. I think Airtel is just trying to play around with customers and do not follow what the say so in the advertisements. If anyone can help to resolve this issue will be great. There must be many people who must be facing the same problem. This will save many other people issues with airtel.

Sort by: UpDate | Rating

Comments

  • An
      19th of Feb, 2008
    0 Votes

    Thanx, Actually i was plannig to register this plan. But after reading this complain, my plan is changed.

    I m happy with BSNL. Becoz Still bsnl is better than Airtel cheater.

  • Ra
      24th of Mar, 2008
    0 Votes

    I too have exaclty same problem. Airtel - ELT (Rs. 99 - 12 month recharge scheme). Complaints are fraudulently closed and new complaint number opened without resolving the original complaint. complaint no. 3031613330600 was lodged on 16th till today its not resolved but complaint closed and new number generated every day I call up. We had a life time ELT scheme of ( Rs. 99 - months to recharge is 12 )where we had recharged more than 12 times but still it is not converted to life time. Every time we approach customer care to check why it is not converted to life time prepaid they ask to recharge. Till now more than 15 recharges are made but still complaint is not resolved. When we call up airtel, every time new person speaks and says that he is manager and promise to resolve, We have spoken to more than 25 people and around totally more than 3 hours on phone .. Also lot of personal visits to airtel centers ..but all in vain. Till today this is not resolved and new complaint number is generated every time . There is no proper esclation / complaint resolution method available its the same customer care channel it goes .. every time one new guy speaks and new manager and no result.. its horrible experience dealing with airtel

  • Kr
      9th of Sep, 2008
    0 Votes

    From Airtel I have taken a plan of life time incoming free. I have been paying Rs 99 per month as per the plan for more than 12 months. As per the plan I have already paid all the money for life time incoming, this is my 14months recharging period but my card is disabled by Airtel, I talked with Airtel Customer support for this issue on last 5th September, 2008 one of the executive told me it will be renew after your valid period, but they didn’t do that, again I called on last 6th September, 2008 one of the executive told me that they have taken complaint and they will enabled it during 4working days, means they told me on 9th September, 2008 they will enabled my number soon, again on 9th September, 2008 I called customer care for this issue they told me my complaint is dissolved 48 hrs will take to activate me,
    Actually I don’t know what their intension is?

    My number is -9900944387,

Post your comment