[Resolved] Airtel Prepaid — prepaid connection disconnected
proof read the posts completely before sending to me
sometimes when writing quickly u leave words like 'the' 'and' some times u miss 's' - please avoid such errors
avoid statements/predictions ( u can only wen u have proof - show stats in tat case), be sure about wat u write
write attractive titles - title is very important, title is not just about describing the post ( many times i change the title), if not great titles atleast we can write good titles.
focus also on intro and conclusion part ( not only body content)
pick points only from good sites ( sites which enjoy good reputation, which v can trust)
Got two facilities on same ID Passport plus Photo Conversion of Airtel Prepaid to Postpaid and new Airtel Prepaid SIM Card Number [protected]. Submitted a fees of Rs 49 for conversion, Rs. 25 for new Prepaid SIM and Rs. 110 for Recharge. The Airtel Prepaid [protected] has been closed without any information and recharge of Rs. 100 has also been deducted. Visited Kataria Communication, Airtel Center Vikaspuri regular for one month and also submitted ID again but no action.
We did not get any verification call at [protected] and not at our alternate number [protected]. Still the [protected] has been disconnected. When I called 121 they said number have been permanently disconnected but why, what is the reason. If ID is not valid then why [protected] is working on same ID. We did not get any verification call on any number.
I called Nodal Officer. After waiting for 5 minutes, Shefali said that her computer is under upgradation call after some time.
IS IT THE WAY BHARTI AIRTEL TREATS THE CUSTOMERs. DOES BHARTI AIRTEL DOES NOT KNOW WHY A PREPAID NUMBER HAS BEEN CLOSED. DO WE EXPECT SUCH A WORST SERVICE FROM BHARTI AIRTEL. WHY IT IS. WHERE IS THE RECHARGE OF Rs. 110 AND WHY THE SIM HAS BEEN DISCONNECTED PERMANENTLY WITHOUT ANY INFORMATION.
I need my SIM working in next 5 days else I have to move to Consumer Forum.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Airtel Presence's Response, Jul 24, 2017
This is with reference to your post, dated 04 July 2017.
We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.
We look forward to receive the required details.
airtel presence (airtel Customer, service team)
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