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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Airtel reviews & complaints 1309

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Newest Airtel reviews & complaints

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8:09 am EDT
Resolved
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Featured review
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Airtel - cancellation of broadband

Unable to get the concerned officer connected at call center no. 121 for getting the cancellation of broadband and getting tariff plan for simple land line connection, by retaining the same Airtel No. 011-[protected].

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ComplaintsBoard
A
4:30 am EDT

Airtel airtel live vas card

This is in reference to your newly launched scheme of offering free vas card worth rs 500 to all your customers which enables them to download free multimedia contents worth the same amount from your airtel live vas card zone up to 30th june 2008.

I too received a vas card no. 6136798 from your side as per your promotion. I logged in the airtel live vas zone on 05/06/08 using the card to download some contents on my mobile phone. I first tried downloading a ringtone but an error message appeared stating “services: page not found”. I then tried the other ringtone but the same message appeared again. Then I checked my vas card balance and found the price of the contents I tried to download was deducted from my balance without me receiving any content.

Finally I had to call up airtel technical support helpline, as I was not entertained by the normal customer care executive, I registered my complaint (No. [protected] dated 05/06/08) and was told to wait for 24hrs to get my problem solved and get my content on my mobile phone.

I didn’t received any satisfactory response till 09/06/08 from your side, and on the anticipation that all your services would now be working fine I tried downloading another content (Game) from your airtel live vas zone. But the things were the same and so was the error and even my card balance was reduced.

So I was forced to call again to technical support helpline but no results yet. They gave another complaint number ([protected] dated 09/06/08) and asked to wait for 48hrs. What I inferred from this whole incidence was that there are just web pages on your airtel live vas portal offering content description of content and no multimedia contents to download. This whole scheme of airtel for making new customers is just to making a fool of it’s present customers.

I am now completely frustrated with such a poor customer support service and the useless promotional scheme. I want you to take the above matter seriously and send a written reply on how my problem will be solved or else I might have to take some strict action.

Ankush jain,
Delhi.

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Ashish Sharad Kalmegh
,
Jun 04, 2007 12:00 am EDT

Airtel has deducted Rs 15/- for VAS from my account and i even don't know what VAS is!

So please tell me what is VAS download. Someone tell me what i should do for stopping this.

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Nirbhay Prakash
,
Aug 26, 2008 7:24 am EDT

I got Airtel Live Vas card with my july'08 bill after 15th of Aug'08.Card no is 7392094.Validity period mentioned on the card is till 30th june'08.

How i will be able to use this (claimed to have Rs500/- free access to ringtones, wallpapers, jokers, videos, songs etc.)

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Dr. Mukesh Kumar Gautam
,
Aug 22, 2008 9:19 am EDT

This is reference to the GPRS airtel live service you are providing on the airtel connections, with which we access net. Iam facing problem in accessing the internet from past 3 months. I contacted several time to your customer care department available on line 12118. They always promised me that my services and all my complaints will be corrected within the stipulated time of 72 hours. Till date no corrective results appeared. I would like to emphasise the Last time i talked to your customer care executive. When the given time of 72 hours elaspsed, i contacted your concerned department and again remind them about the problem, i was shocked to get the amswer from them. Perosn who was sitting on the other side was admant that she has corrected the problem. despite my refusal she was surprisingly admant about this.

After that i lodged her complaint on your some complaint no. and talked to your executive, again i was surprised to see the falling standards of the bharti airtel, company that revolutinised the telephone industry in india. She too was adamant and told that she has no idea about why it is not working there as it is properly working as their computer are showing. I was totally blank when she inpite of the fact i was very well in communication, she has ok sir thanks for calling...what is this...customer is lodging the complaint and on the other side somebody says ok sir your problem is rectified and thanks for contacting airtel. She told me to change the phone...surprised to hear.

Now when your service is not working properly in the area kalkaji, particularly in Alaknanda and more specfically on my computer, i am forced to surrender the connection if my complaint will not be corrected within the 72 hours. this is the last time iam contacting the airtel about the problem.

Thanks

Dr. Mukesh
Delhi

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hiren
,
Aug 05, 2008 2:24 am EDT

jaane kya ho gaya hai iss mausam ko!?
dhoop hai zyada chandni kam hai,
aa"ina dekh kar Khayal aaya,
aaj kal un kii dosti kam hai.

ComplaintsBoard
B
4:01 am EDT

Airtel fake company using airtel name

Please do not be misled by telemarketing calls from www.airtelusa.com and www.airtelusainc.com. They are not real Airtel and you should think twice before using their service and giving your credit card information to such phony companies which operate on copied Indian brand name of "Airtel".

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alan malhotra
Shafter, US
Feb 12, 2010 2:33 am EST

I have been given a code# which does not work. When i called back the number that i was given to call back did not work. it gives a busy signal. Mr. Rudraksh called me back to check if I was able to use their phone line or not. I told him I have not used it yet. Asked him to call me back later. Nobody called me back. When I called a few days later I got somebody at Calcutta. He said I was not on their company system. That he will leave a message for Mr. Rudraksh. Nobody called me back. I called today again at 11:45PMor so on 2/11/10 there was no answer. After a little while somebody called me on my home phone asking that if I called AIRTEL. I said yes. he checked my details and said I was registered on their company site. He gave me another pin# to dial . I am hoping if it will work.

Let's see.
ALAN

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Ram93117
GOLETA, US
Apr 29, 2010 10:24 pm EDT

Regardless of whom I call in India, I get a message "the phone number is blocked." I tried to call the customer service but I get busy tone.
Ram

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vinoot airtel usa
, IN
Apr 09, 2010 5:25 pm EDT
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hi friends i work in airtel usa inc its providing the best service with a cheaper rate and now you can call to india at just 1.5 cents i will give surity that you will have the best service if someone wants the service means mail me at vinotd@ymail.com i will give the best service of airtelusa

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hvariava
Niles, US
Apr 28, 2011 6:57 pm EDT

Ok, so apparently this company is not fraud. I had my account created about a year back and then didn't really use it. I signed up for this service for my cell phone. After few months when I wanted to make a call, I couldn't. Not sure what went wrong but I couldn't make a call. Tried contacting the person who sold me this, no reply. Tried calling their support number and technical number, no one picked up and I thought this company is fraud. Finally again after few months, to put this issue to rest (contact them or complain to BBB), I tried to trace them down and came to this complain board. Found information for Shekhar Sharma and called his extension [protected] Ext - 407). And to my surprise, Shekhar answered the call. I explained the situation and he was nice enough to go out of his way to find and reactivate my account and set me up with my cell number. Tried to make a call to India and it works now! The call quality is good.

I think if they just put someone on their customer care line or technical support line, many people will feel good. Not sure why they don't have anyone at that number, when people think that they are fraud. Mind boggling! Just call Shekhar (+91 [protected] OR [protected] Ext - 407 and 408).

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rohitlala
, IN
Oct 07, 2010 3:37 pm EDT
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Thanx for all this information, i was about to subscribe this services, but i had a look on this comment, whom so ever you are tnx a lot for this...

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BibhuRay
orange county, US
Sep 12, 2010 12:44 am EDT

Ok My name is Bibhu and I was working for AirtelInc, as Sales agent.This company is fraud, They used to train us to talk nicely and promise many things, later pretend nothing was being promised.

I have tried this on many occasions and finally quit the company after I started to have fights with the clients who were promised many things. They still do the same thing I believe...

Anyways there is so much things happening at the backside that I even don't feel like talking about these [censor] people.

All I can say is do not subscribe or fall for AitTelUSAInc... This is not because I quit the company, but because of sheer frustration and the fraud activities of the company...

Shekhar Sharma
Shekhar Sharma
Orange, US
May 18, 2010 1:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi All,

If you have any Queries, Issues or Doubts, Please feel free to contact me at +91 [protected], [protected] ( Ext - 407 and 408 )

You can also Send a mail to me at: customerfirst@airtelusainc.com, info@airtelusainc.com and support@airtelusainc.com.

The Website's User Login Page is Disabled as we send dedicated User Login Details to all our Customers who wishes to have it. In the past Our Website was Hacked and it effected many of Our Valued Customers.

I would also like to make an Honest Request, if you have genuine issue please mention your Contact Details, like Your Phone Number and Email Address.

Thanking you all in Advance,

Best Wishes,

Shekhar Sharma | Customer Relations Manager
Airtel USA Inc | 3728 E Woodbine Road | Orange | CA [protected]
www.airtelusainc.com | www.airteluk.com | www.airteleurope.com | www.airtelasiapacific.com
A FCC 214 International Telecom Carrier Company

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J Brar
, IN
May 10, 2010 11:59 am EDT

Airtel USA Inc. gives an experience to its customers that makes them feel more near to their near and dear ones in India. Awesome connectivity and voice clarity. I would like to say that spending $100 never brought me this much happiness ever before.
I trust Airtel USA Inc. blindly

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skgoyal
, US
May 09, 2010 5:25 pm EDT

This company is still cheating customers. I got telemarketing call today. They never disclosed that they are not the airtel. I would beware of this company and wouldn't believe what they say unless they are honest at front.

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am_1951
, US
Feb 24, 2010 3:26 pm EST

I am having a very bitter experience with airtel usa inc. What was promised as a package not reflected in my account. The local access number provides was not a local number for me (thanks, that I did check with AT&T before its use). Connection to India was echoing too much and not clear. I needed to make several calls to reach the customer service. Either no one lifts the phone or might be hunging after few rings. With all difficulties, I could reach the customer service, and asked for refund. Guys responding the call (probably a 3rd level higher up) didn't even know much about local numbers (he assumes that all numbers in CA are local numbers within. I asked them to cancel my registration and refund the amount. Though, almost a week has gone, the amount was not credited back to my account. Does anyone wants such experience? More over, their website is a lousy one... (check yourself).

ComplaintsBoard
V
4:01 am EDT

Airtel centrex facility of indore is unavailable

Sir,
I have already sent 2 complains to u about bad services & bad behaviour with customers.

I have started cyber cafe in mhow & I also do hardwareing. I have applied for centrex no. On trishakti tele comunication, mhow. But they r not giving us satisfied ans. And services. V face lots of difficulties regarde it. I have called to bhopal also but no response from there.
I need a centrax no. Immidiatly for mhow to indore.

My first complain no. Is :- 7601478

Plz give me statisfied services of airtel broadband

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M
8:13 pm EDT

Airtel recharge not successful to consumer mobile no - [protected]

Respected Sir,
I have the honor to attend your kind attention.Sir i had recharge customer mobile no-[protected] by Top-up of Rs.60/- through E-recharge with Transaction Id no - [protected] at 5.09pm on 13-06-2008 & thereafter ER bal. was being deducted from my ER balance, but confirmatory message along with balance was not done to cust. mob. [protected].It was said to customer ater doing querry from toll free no. 121 that your mob. was not recharge yet by Rs. 60/- & please do visit ur retailer, thereafter cust had come to me & demanding his money back Rs.60/-.Then in reply i said tocust pl wait somewhile even taking confirmation my dealer helpline no.[protected].but till now the helpline no is not being accessed & responsed, after dialing this "YE NUMBER MANYA NAHI HAI" is being replied to.sir, Why this type of action along with wrong statement to cust is being suppllied without verifying & updating the TRANSACTION record as mentioned above.
Hence you are requested to look into the matter & pl try to stop this tyoe of activity as a wrong message was being suppllied to cust & thereafter to market which will not good in respect of our interest.
Thanking Yoy!
Your Wellwisher
Anisha Sristi cente
Sindri, Dhanbad

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G.S.Joshi
, IN
Jul 22, 2011 4:14 pm EDT

hi
I recharged with amount 100 to my number [protected] from HDFC netbanking on 17 july 2011.Due to some problem in Airtel server this amount was not transferred to my number.i Got a message from Airtel side "Your Request to recharged 100 INR can not be processed at this time .Transaction number is DLR11071716341000359 at 4:26 PM on july 17 ".I complained to customer care but they are not taking any action against my complaint i complained to Airtel person (customer care ) Daljit sing.But till now i have not received my money back.
I am very disappointed with Airtel service.Customer care assure me to resolve this problem with in 48 hours .But they have not respond till now.

ComplaintsBoard
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10:02 pm EDT

Airtel bill for disconnected number

Airtel; the name is a ready reckoner for all those who want to pay even if their number has been disconnected or at least thats what the managers or the retentions team would tell you. I was informed that my number [protected] has been put on disconnect on march 27th. April 2, 2008 i cleared all the bills. Come june and i get a bill for the same number and for two months may and june. This all happened despite being assured that I will not be facing the problem anymore. Even one of their representative Karan called me next day and offered to convert my postpaid number to prepaid which i declined.

They have a major problem in language, customer handling, grievance handling and comprehension. The people at higher levels are of comparable calibre. Their retentions team( Danish, Rita, Nisha etc...) are all same. Not to talk of their Customer Care agents and a all borin-no-use IVR.

Could someone help me please, I promise I shall not recommend AirTel to any one and if no one helps, I curse you to lifelong connected with Airtel.. ;-)

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3:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel disconnection without any reason

I do not have any outstanding on my pco connection. The line is disconnected for non-payment. When I call customer care, I am told it is a error due to a mistake from their billing dept. This is not the first time this is happening. I register a complaint but without any action. This speaks of the poor quality of service provided by one of the subscribers claiming top rankings in the industry. As a customer am I supposed to compensate for their internal mistakes?

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mansoorkakkanad
, IN
Oct 01, 2013 10:39 pm EDT
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connection not working.pls help,

ComplaintsBoard
P
4:19 am EDT

Airtel gprs not active

Since two month ago my gprs is activate but i call more then fifty complain but still problem. When i connect gprs there shown packet data not connected. Link not available and message sending failed.

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sibin
, IN
May 19, 2009 2:27 am EDT
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I am being charged everyday by airtel Rs. 10 via sms from [protected] for m.igfun.com while i am not using that service at all. i request to deactivate that service immediately from my mobile [protected].
Hello, I am not using your Airtellive wap(dada.net) service. But why you are charging every day Rs 10 from my Airtel mobile account. My phone number [protected]. Who asked your service? So please not charge from my account. I hate your service. If you charge from my account, I will take action by consumer court. So cancel my subscription. I am not like your service.
deactivate airtel live
deactivate for textbased servise on airtel wap on phone nos [protected]
Country code(India): 91
mobile no:[protected]
cancel my subscription

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narendra tiwari
,
Oct 17, 2008 2:29 pm EDT

sir,
my airtel sim no. is [protected]. it is a laapu sim, but it is no activete on gprs service on last three days. i am sending msg. MOA to 52818 & MO to 52567 and received setting. setting save in my heandset.

Your costmmer care asscutive's (Mr.Hitesh, Deepesh, Prveen, chandraprakash, Ashish & Monika) are not sufficient reply by me & disconnnet the phone.

so plese sortly active to GPRS servise on my phone.

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Bens
,
Jul 11, 2008 11:27 pm EDT

I had airtel sim.my handset no-sam sgh-b100.can i connect the gprs?

ComplaintsBoard
P
12:11 am EDT

Airtel airtel gprs disconnects after every 3-4 minutes of connection

I've been using Airtel GPRS for almost an year. Things were working fine and I was happy with the service. But since the last 2 months Airtel GPRS disconnects automatically after 3-4 mins of being connected. I spoke to Airtel Customer Care and after making almost 10 calls they could give me the exact cause - that Kalyan-Dombivili are weak cell sites and so GPRS has connectivity issues in these areas. I spoke to a senior exec - Vandana in the GPRS helpdesk and she said there is no ETA for this.

Airtel stands to lose its huge customer base if the response is so unclear.

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VIKASRAO21
, IN
Dec 08, 2010 10:35 am EST

I have activated Airtel GPRS (98 Rs 2GB Plan) on 4th Dec 2010 but I am not able to browse internet.
After connecting it showing working without error

So many time I called to Airtel customer care but it didn t respond well.

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Vishal
,
Jun 21, 2007 12:00 am EDT

I was activated Mobile office on 17.06.07.I was received a sms on 18.06.07 that"your gprs service is activated"But now today is 21.06.06 but i am not able to use gprs any time.I was complaint Customer care via email, Phone, Sms, but problem is not solved.

My setting and handset is okay. So please tell me anyone why i have been facing this problem...

sandeep ks
sandeep ks
, IN
Aug 24, 2010 11:55 pm EDT
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dear sir, i am using lg cookie plus mobile, which is a social networking mobile.but its gprs seetings is not awailable with airtel.i hav called to airtel customercare can tried to solve the problem.but fails.they are trying to saying somthing and trying to avoid my calls.wat will i do?can u please help me?reply

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Binu b
, IN
Apr 15, 2011 10:16 am EDT
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Dear sir,

Dut to the third class service provided by airtel I have just appied for number portability.Instead of repeatedly telling your customer care about balance deduction from last three months there is no action taken . and balance deduction is continously done by airtel in the name of games, model wap and all that type of stuff. And the response from your customer care is that you have clicked on the link and thats why your balance has been deducted. and we will not give th refund.

Ok but as soon as i have registered for MNP There is a call from your customer that they are ready to give refund.and after giving refund the same procedure is repeated.And the people which u have appointed as a customer care behaves like they are superiorand disconnects the phone.they doesnt care whether the customer will go or not.

if you think by doing advertisement with film stars company business will grow then your are wrong .First improve your service and then only you can go ahead.

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Kitchu
, US
Apr 11, 2011 10:57 am EDT
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Dear All,
I'm using APPLE iPhone 3GS its happens even with my device too. But not quite very often as said ie 3-4 mins but in my case the disconnection happens every 45 mins to 1hr. Initially I felt the problem due to the weak cell tower at my place in Bangalore but recently I've noticed the same issue in T.Nagar, Madras and Kachiguda, Hyderabad. The places I have quoted here are PRIME locations in these cities. So, there shouldn't be any kind of connectivity issues or weak towers. I think this is purposely done by AIRTEL itself to avoid heavy or lengthy downloads and control the bandwidth...! :( I suggest everyone to go for AIRCEL. The connection is very stable and soon its expanding its 3G in every city. I'm able to download movies on AIRCEL connection. The speed is on average 30Kbps and some times >40Kbps. Highly recommended...! :)

@ Partha Chowdhury
Yup if we were in any other country other than INDIA we could have sued AIRTEL for this

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tinkrish
, IN
Mar 01, 2011 7:38 am EST

I'm using Nokia 6680 connected to pc via blue-tooth..im facing the same problem(disconnects every 3-5mins)what i discovered though was that the problem occurs only when u are using internet when data is extensive..like you-tube for example.i think it has to do with bandwidth.there should be some kind of a software that controls the bandwidth..I also saw that if you are downloading files using download accelerators, it will disconnect.. However i also suspects some errors in the settings somewhere.Im not sure. The phone as a modem does not control the flow of data as a real modem would do.

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Partha Chowdhury
, IN
Feb 09, 2010 10:05 am EST

I have the same problem. I am using Nokia 6300 and Rs.98 monthly gprs pack. I visited one of the Kolkata's airtel office(as suggested by customer care executive), they said to me that I don't have the proper settings in my mobile, but I got the setting from airtel customer care and its worked fine for more than half a month. They gave me new settings, but still I am facing the problem. I am using airtel constantly for more than 3 yrs now, I trusted and like the brand very much, but the things happening with my airtel connection now-a-days, really hurts me. Airtel don't care their customers (present situation). If it is other country they will surely face a public lawsuit, but in India they get their escape path, I hope they can't do it for long.

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shekhawat.hr
, IN
Sep 05, 2009 12:44 am EDT

Tell me ur GPRS is wrkng in ur handset?

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ravindra
,
Nov 14, 2008 10:45 am EST

I've been using Airtel GPRS. But the Airtel GPRS disconnects automatically after 3-4 mins of being connected.
i have china CEAT A666 mobile . Im using IVT bluetooth for conection.
If any can troubleshoot the error plz send the information in this address budaniyaravi@gmail.com

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shabd
,
Sep 12, 2008 10:15 am EDT

I've been using Airtel GPRS for almost an year. Things were working fine and I was happy with the service. But since the last one weak Airtel GPRS disconnects automatically after 3-4 mins of being connected. I spoke to Airtel Customer Care several times, but they can't give any for correction of the error.

If any can troubleshoot the error plz send the information in this address yuko_ogura@rediffmail.com

ComplaintsBoard
P
1:27 am EDT

Airtel change of landline handset

I have lodged a complaint with airtel requesting for replacing the landline handset but was disappointed to learn that airtel has an unfair policy of only providing old handsets in cases where handsets need a replacement.

It is a pity that while airtel on one hand wants to compete with existing service providers it is despite being in the sector for so long is yet to match what its competitors like mtnl offer to its consumers i. E. Replacing old handsets with new.

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2:03 am EDT

Airtel fraud fraud

I have got a call from a lady named Swati from no's : [protected], [protected] telling that she is calling from airtel and explained me one billilg scheme. I liked it and told to activate it. She told me that i will have to fill a form and pay Rs 599/- for one number. Then she send an executive to me named Aamir who got the form filled from me and took Rs 2400/- for four connections and told that it will get activated within four hours. Now neither the no's got activated nor those guys are picking the phone on the above no's. Aamir told me that his agency name is "V care Solutions" and there office is in Bandra. I have also presented the same matter in Thane ( Navpada ) Airtel Relationship Center but i didnt get any reply. I dont want my money from airtel but just want those Swati and Aamir to be caught and put behind bars so that they can not fraud anyone further in the name of "AIRTEL". This will help me as well as "AIRTEL". Please help me for the same.

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GauravGarg
, IN
May 27, 2011 11:24 am EDT
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Got new number - [protected] last week after providing all ID proof and address proof documents..but the data entry people has enterd wrong detail in ths syte. now my number got barred due to address mismatch and i am facing very high business loss because my number is not working. kindly take immediate action and get my number activate on priority...for any other clarification can call on my alternate number [protected]

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Himanshu Dhiraj Mishra
, IN
Oct 16, 2013 12:23 am EDT

Hello Sir,

My Name Himanshu Dhiraj Mishra belong from Delhi, I received too many calls from airtel for portability, Define me some plans and charged me R.S. 250 and take necessary documents ( 2 photpgraphs, Pan Card Photocopy, Rent agreement ) on 09/10/2013 and told me your connection should be activate within a week but they are not call back for port code even they cut my phone when I called them, Kindly help me regarding to this fraud.

My mobile no : [protected]
Airtel fraud dealer no. : [protected]

Please help !

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Kashif Hasan
,
May 31, 2008 12:24 am EDT

Hey,
I totally agree with you on this matter as I have also been through the same situation 10 days back. I also got a call from [protected] from a lady. She said I have been selected for a plan called Good Value Plan for which I will have to give 599/- as activation charges. Now there is no news of either the lady or the executive (named Austin). I dont know what to do!

ComplaintsBoard
S
1:45 am EDT

Airtel complaint for cancilation of chating serice by service provider

preaid SIM card by AIR TEL tele service used in my mobile. without my request & intimation chatting service is included in the sim card service. This fecility ( Chatting) is not required for me. Inspite off several instructions to customer care and local service center no action has been taken. As this sim is for life time incoming free scheme i am not destroying the SIM and go for new SIM. Even if this complaint also problem is not getting solved I have no option but to go for other service provider.

Please do the needful.

Sarat Kumar Das

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ghan
, IN
Nov 10, 2011 9:36 am EST
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Dear Airtel Service Team,

Hi, I am Ghansham Kumar from pune having prepaid connection no [protected].I lost my mobile, i want to request the Airtel team to please BLOCK the Sim card.

Thanks & Regards,
ghansham Kumar
+91-[protected]

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Niranjan soni
, IN
Aug 30, 2011 9:49 pm EDT

Dear sir,
i purchase an airtel sim card and submit the required documents yet sim is not activated.
please activate my sim card(no [protected])

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bhavesh rinait
, IN
Feb 16, 2010 5:08 am EST

i am not receiving mobile office setting for using internet on my mobile . i complaining lot of time to costumer exicative but didn't take action on it.
my airtel sim no. is [protected] & my mobile handset is MAXX'S
model is MX455. plz take action on it .

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johar
, KW
Mar 14, 2009 4:24 am EDT

my airtel mbl number [protected]..i m using this card in kuwait international roaming...from past 10 days my sim card is no working please suggest how can i activate my sim card

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LAWAL
, NG
Feb 02, 2014 1:24 am EST

my sim is not working bt am recieving calls

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UMARMOHAMED
, IN
Dec 08, 2013 3:27 am EST

Hello Sir,

My Name is Mohamed Umar. My Mobile Number is [protected]. i lost my sim card 6 months before and i tried to get this back again but i couldn't. Please Provide new sim card with same number that i will pay the money for it.

my mail id:abdulumar1988@gmail.com

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bharatsoni
, US
May 06, 2012 2:45 pm EDT

my sim card have been lost plse block my sim card no.[protected] & my contact no.[protected]

ComplaintsBoard
R
10:32 pm EDT

Airtel delay in sim activation

i applied for airtelpostpaid (199)scheme they also collect money worth 600 from me and i got my new sim in courer.they made the address verification on 26 th april its brach is in 1st floor, peninsula chamber(lowerparel) . but till date i din'd get my activation they even not response to mt call is the kind of service airtel porovides to its customer?

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shaikh javed hyder
,
Dec 07, 2007 12:00 am EST

complaints against the worst & dirty service of missed calls alerts & network problem in days by days routine.

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Saurabh Garg
,
Nov 15, 2007 12:00 am EST

Not able to make any call from my mobile phone from the past 3 days.none of your call centre is helping me out,this seems to be some ridiculas service.

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Shanthi
,
Sep 06, 2007 12:00 am EDT

I have given several letters to Airtel to disconnect the post-paid services under CUG plan. But they are not disconnecting and continuing to send bills to me.

Beware people!

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Sajid Mustak Shaikh
,
Aug 06, 2007 12:00 am EDT

I canceled my postpaid connection 2 months before, but someone else using my same number and bill is coming to me.

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KSHITU
, IN
Mar 05, 2015 4:34 am EST

I am presently facing the same problem with Air Tel. I applied for a post paid connection on the 2nd of march 2015 under their my family post paid connection.They took an amount of rs 400 for both my connections. Verification was done the following day.Till today the 5th of march i am trying to get in touch with mob no [protected], to enquire why it is taking so long for activation. First two times the lady responded and assured me that she would take immediate action but thereafter she even refuses to take my call. A very rude bunch of staff in haryana, and a very lackadaisical attitude.Will someone guide me how to bring this to the notice of some concerned senior official

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beant kinger
, IN
Aug 04, 2012 4:39 pm EDT

Maine airtel mobile no [protected] beant kinger ke naam ae lia thah pehle to thik chala baad mai maine naya mob lia samsung 6103 usme company ke box ke uppar prinr thah ke apko net isme 500 mb her month free hai aap jab chalao ge jab majine chalaya to net chal pda or maine takriban 15 din chalaya to mere pass com ka mes aaya ki aapka 2500 bill bun gya hai to maine coustmer care pe baat ki u
ne mere ko kuch le karne k o kaha to maine uske senior ka no puch kr baat ki to usne ere ko mobile box or bill ki copy aapki web appelite per bhejne ko kaha ki aapko yeh scheme milegi jo com. Ne di hai pr abhi tak kuch nahin hua or mera no bhi band kr dia maine bahut ph kia pr kuch n hua

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sachinjain777in
, IN
Feb 07, 2011 8:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

I also cant make any calls... cant receive calls also... goin for past 4 days.. really bad service by airtel...

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padmapriya vakeel
, IN
Jan 06, 2011 7:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

network connection issue with my airtel post paid connection. issue note resolved since 15 days. worst customer service !

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shahrukh_2009
, IN
Mar 13, 2009 11:07 am EDT

sorry the sim was HLR-1

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shahrukh_2009
, IN
Mar 13, 2009 11:05 am EDT

i've taken a airtel HLR-q sim.but when i inserted in my phone its showing inactive sim.at some areas its connecting .what do i do now?

ComplaintsBoard
A
2:38 am EDT

Airtel please stop recorded calls

I am an airtel customer for last 4 years.
I am totally fed up with the promotional recorded calls i am getting through out the day.
Since morning i got 23 calls from airtel and its only 3 pm now.

Why is a big company like airtel doesnot even care about the privacy of its faithful customers?

Is there any way i can stop this.
If this is going on i will move to some other providers.

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7:17 am EDT

Airtel Worst customer care services

I'm living in mumbai. Actually I'm a prepaid customer, my scheme in airtel is Rs 1/min for STD . After my validity is over I reacharged with the same scheme but its was taking Rs 2.40/min
This is what I would like to enquire about and I called Customer care Service. First time I was asked about my problem and they cut the phone. I thought some service problem. Then again I tried . Again they asked about the problem, before I'm repeating the problem they cut the call. After that I releiased that this was not by mistake. they are doing it purposely. Then I again called and they were using abuse words to scold and kept the phone. I dont understand in what way Airtel customer care cares for every customer.
There may be so much frustractions in all jobs that we are working for not only to Customer care.
But this is not the way to use abuse word to treat the customers .
Hope the airtel service will look into it and take the action accordingly
Please dont play with your customers like this

Senthil

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Seema
,
Apr 28, 2008 10:55 pm EDT

Hi
i am using Airtel-prepaid life time and facing lots of issues. I hardly get a range. at peak places i need to call up from PCO. in trains i cannot talk. service is cheap but cannot use it since no range available. people cant call me.its waste.

Regards,
Seema

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Sreeni
,
Sep 15, 2007 12:00 am EDT

Airtel Service was activated with MO which does not work. The situation is the same with so called V-MAIL which is suppose to work but never did.

The Customer care people are clueless and always say that the application for trouble ticket is down so please share all the information AGAIN. FINE if you do this the answer is we will get back to you in 24 hrs.

Basically, They have not clue. I suggest using some other service provider!

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Nikku
,
Nov 04, 2008 5:22 am EST

I am also facing Airtel range issues inside Honeywell campus, Simbiosys Building, Bannergatta Road, Bangalore. Now the Airtel service in Bangalore is very poor. Wile my journey from Bannergatta to Mathikere (22km) if I am taking continuosly the call will get disconnected atleast 10 times. I was very impressed with their older service, I never faced any network issues. Bout now the issues are horibble... My mobile number is [protected].

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Sachin
,
May 16, 2008 11:21 pm EDT

I had raised the complaint about plan change from MH-100 celebration to Honeywell CUG-199.
I had taken up this issue with Hadapsar Customer support service center also from last 2&1/2 months.
From there side no action is taken place as well as very worst customer support i had got it.

ComplaintsBoard
C
9:32 am EDT

Airtel faulty sim card

I hold an Airtel corporate connection from a giant US based company.Just over two months ago I got a new SIM card with the existing connection from the jayanagar Airtel office, Bangalore. It took me several calls and days of followup to activate the SIM despite the 30 min TAT that was given for the activation. That got resolved but a couple of months later the SIM just stopped functioning! It would not even read! I went back to the Jayanagar office and got another card issued. When I requested for the SIM card data to be copied, I was dryly told it was not possible. I made several vain requests to retrieve the data that is so valuable to me. My request to use their phone to call the hespdesk was also blunty refused! When I called teh helpdesk from somebody else's phone, my request was turned down even without probing into details and I was put on an infinite hold when I insisted they find a solution. What more, my new SIM is still not activated even 3 hours after I was told it would be!

I am truly disappointed that I had a complete SIM memory washout due to the faulty SIM provided by Airtel that did not even last 3 months! On top of it the 'support' people were so blunt to my requests. I felt humiliated at their office despite being a corporate customer. I am writing this here because I have sent some other grievances earlier to airtel folks through email and have failed to get any response from it.

Is the customer REALLY empowered in India and do we REALLY have a choice?

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K
4:08 am EDT

Airtel dissconnection and network

dissconnection of calls and cheating by the airtel executive.
hallo sir,
this is kamlesh singh from bhandup and my no. is +91 [protected]. i am complaining about two things which are
1> from last 20 to 25 days, i get so much error in connections such as call failure while talking ( when i am at my home bhandup, college kopar khairane, friends home mulund. even when caller or receiver both are not moving.) . whenever i call to any my friends ( especially airtel user ) call ends up with two or three beep. again and again it happens upto 7 to 8 times after that call connects and ring goes. now a days it is regularly happening with me. so i tried to contact to customer care so they adviced me that this is sim problem so u take out your sim and wash it with spirit, i did like that but nothing happend. even i changed my mobile set .than also same problem .
last week when i told this problem to my friends ( who is also airtel user no is +[protected], [protected], [protected], [protected], [protected], [protected], [protected]., [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], and much more ) . i come to know that they are also facing same problem and even most of them are planning to switch to other mobile service provider. in my family most of us are airtel user and when i talked to my dad and brother and to relatives about this problem i socked that they are getting similar problem from last 2 to 3 months. so my dad also planning to take other mobile service which is going to be a problem for me .because my father is a government servent and i am using his gornment card provided in airtel plan to him. and most of my friends are airtel user .so what do i do .
2> my girlfriend live in lok nisarg c.h.s., vaishali nagar, b.r. road. mulund west and there, network is ok but call ends in between and call connects after 5-6 try. u cant talk sitting inside your flat or house. u have to talk only standing on window side only.she always used to stand up on windowside and talks for one or two hours, , even u can check this.. through my calldata. so please increase network or place a tower on lok nisarg building which can cover that whole area. of (lok nisarg, ghati pada, maple height bldg, hill view bldg. . upto ayyappa mandir of thane hill side.) so please do for the above basic problem . thank you . please report me about your further step taken, , regarding above complain. by mail as well as by sms or call.
thanks a lot i think uyou may understand my problem...well...

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5:21 pm EDT

Airtel Hopeless sim reactivation

Customer:Sudheendra GD, 448, 11th cross, Sadasivanagar, Bangalore-80, India.
Complaint:Sim reactivation still not yet done after purchase of Duplicate sim on 03/05/08 since PUK was blocked.Visited the Air tel office at Seshadripuram thrice.People are not trained, not taught the way to deal with customers.They keep on telling about hardware/Network problem.They try to get rid off the customer by telling it will be fixed in an hour.Keep bluffing due to lack of knowledge.They make us visit them at our fuel cost, loss of precious time at our work, loss of money in all aspects.
Details:
Ph No:[protected].
Still out going calls not working.
Person who attended is Prasad, Paramount Corporate Network, No, 33, Nehru circla, Kumarapark, Bangalore

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Srikanth Shankar Matrubai
, US
Mar 20, 2017 10:13 am EDT

Airtel's service is pathetic.
My mobile got lost and hence deactivated both my sims (Airtel and BSNL).
Next day, I applied for duplicate sim and requested for reactivation.
Surprisingly BSNL reactivated within 4 hours and India's Largest Telecom service provider Airtel has not yet activated even after 10 full hours.
When I contact the call centre, they cooly say it will take 48 hours!

Oh really...shows the amazing speed of Airtel.
I am moving OUT of Airtel!

ComplaintsBoard
S
8:25 am EDT

Airtel modem and connction charges

I had applied for the airtel broadband connection with havig my own modem and hence the charges were to be reduced from Rs 850 to 350. I had paid rs 350 at the time of connection.
When the engenier came for the internet connection I was not at my place. The engenieer without asking my younger brother installed the connection with new modem.
When i came back i removed the modem but the company had charged for it in the Bill. Even after complaining the customer care executives are not ready to accept the fault on the part of the engenieer or the concerned person.
They are treating the matter as a fault on my part without even asking the engenieer to at least give the clarrification...
This has really created a bad impression of the company...its like one cant trust the company.
This also shows that what ever is being told befor the connection is installed the company does not cares about it and does what ever it likes...To all the airtel broasband users BEWARE the company is now on the way to cheat its customers...and not keeping the words what is being said to the customers...

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aniha
,
May 29, 2008 12:12 pm EDT

They charge a lot of money.I thought tht airtel would work for me and ofcourse it's working but i applied the connection of RS-------550 andu know i have to pay 900 rs for tht usage.Thts terrible...

ComplaintsBoard
D
5:59 am EDT

Airtel problem in incoming calls

Sir,
I am getting problem to receive incoming calls in my mobile [protected] subscribed to Airtel. 90% caller received information that the mobile is switch off . When somebody tried to contact me normaly I got a messege from "missed you" that -you have missed call to know miss call dial...to know about your miss call . cost.../. I registered complaint on 25th April with airtel customer care and I was told that it will be resovled within 30th April . A reference no was given to me by "airtel" and th no was CICPL30424186236 . After that till date I have enquired 3 times and each time I was told to bear with them and the problem will be solved shortly. I shall be glad to know how to solve the problem ? If they are at all unable to solve the problem I feel they should let me know honestly so that I have to go for another alternative or for my future course of action.

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