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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Airtel reviews & complaints 1309

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5:04 am EDT
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Airtel no one is showing interest to provide me connection

Hi,

I had planned to go for airtel broadband .so i posted my Contact details in Airtel site. after one week some person has called .and taken the address details .and told that on sunday(19-07-09) they will send some executives .but still no one is came to my room.and after that no one has called me.i hope airtel has good brand name .but in these i dont agree with airtel

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3:30 am EDT
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Airtel distribution point installed on my wall w/o any connection and information

i m attaching my e mail which was send to nodal.[protected]@airtel.in several time and till time no reply has received from air tel i m looking for the person who will help me in this regard...

Dear sir
     This is regarding my complain that out of my house one Distribution Panel has been installed that too without informing me and i dont have connection of Air Tel at my home, i complained several time at [protected]@airtel.com this id was given from your customer care centre at Greater Noida and after 3-4 reminders i did not get any reply from air tel than i visited your Noida Customer care centre at Sector 18 who asked me to send mail at this id . so i am writing again  at this id that please remove that DP from my wall otherwise i will getit removed and i have already given letter regarding this in Greater Noida Authority also pls take immediate action on this
my Address is as below
 
Name   Deepak Gautam
Address C- 486, SECTOR - BETA 1
GREATER NOIDA - 201308
Ph [protected]
 

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9:47 pm EDT
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Airtel fraud & cheating!

Its for more than 10-15 times i had requested customer care people to remove their advertisement from the hello tune which is set on my number i.e. " if you want to copy hello tune then please press star". When in my billing cycle i am paying rs. 30 for availing hello tune service then why the hell airtel is doing their advertisement from my money.I am paying rs. 30 for the service i had availed not for the advertisement you r doing from my money. If they really want to do advertisement then they would have choosen some other option or else they are paying rs. 15 on customer behalf, why they are cheating customers and doing advertisement from customer's money. And people sitting in customer care service (Abhishek, Ahmed, Khushboo Gupta) are least bothered to help customers and use such a rude language, no one can even think of.
Mr. Mittal, if your employees behaviour will be like this and you had not removed this system of doing advertisemnet from customer's money, your airtel will be no where in the coming time in front of VODAFONE and RELIANCE...

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FAVAS.TP
, IN
Oct 28, 2011 8:22 pm EDT

sir, i m FAVAS.TP from kerala mob no. [protected]. i select a song via sms (543215) "SAGIYE NINNE KANDA ORU NERAM-SALEEM KODATHUR" bt activated hellotune is totally diffrent. on server ceeing name is same. but song diffrent. my balance detucted Rs.15. i no need to give the money back. but you people please take care this type of mistakes. this will affect your marketing. kindly please beware this type of complaints. kindly do a solution which i above mentioned song. Thank you!

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tanoj
, IN
Dec 18, 2010 8:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have Airtel with my Father and Wife. Airtel is provided caller tunes without activating it. They activate one stupid song on my fathers number and when i complaint for it they told that you only activated it and they are not giving date and time when I SMS them.
One another funny things they deduct Rs. 15 from my wife’s mobile and send mail that thank you for downloading games from Airtel. Actually my wife have old stuff handset (Black and White) how she can download games on the handset.
Now I am fadup with Airtel and I am disconnecting Airtel .

tanoj

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one of teh prey
, IN
May 29, 2010 5:30 pm EDT

i had issues recieving MMS on my mobile ..my friends say that the msg was sent..but i get none of it..Airtel works rapidly fast deducting balance..and never xfrs the mms from sender to reciver..i have checked all my cofiguration..have atleast recived setting for MMs atleats 30 times..it works once in a bluemoon..hope the AIRRRRR doesnt TELLLLLLLLL...may b the msg is carried away in a storm...there is no need for cx care where cx recieve no service..gets hung up everytime ..luckily gets an agent ..who pretends to help and places on hold and disapears..have to keep trying trying and trying ..and explain the same issue to everone like a parrot..nothing else..may be airtel is going to introduce an new scheme compalint voicemail box..pay 50 ps per every complaint and get more storage space(VOICE MAIL STORAGE) just for 10 per mb..

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one of teh prey
, IN
May 29, 2010 5:18 pm EDT

complete bull [censor] network..
my humble request is to remove the crap [censor] advert my heelo tunes..
and they say their network is availble even in remote villages..now i saw 2 adverts for job alerts..its abt the network coverage and service..but i am in triplicane which is near to the airtelLLLLLLLL office..i dont get more than 30 to 40 signal..if had to talk to someone for 10 mins i have to dial atleast 10 times..were the network disappears after each hello..well its cost me atlaest 20 rupees in place of 10 rs..just saying hello, heloooo helooooo..total crap network and cx service sucks...

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B.H. RAJ GOPAL
, IN
Dec 29, 2009 8:07 am EST
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airtel people even got feared and are sending viruses to my yahoo account

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B.H. RAJ GOPAL
, IN
Dec 18, 2009 11:31 pm EST
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please download the video from below link

http://www.ziddu.com/download/7748722/fail.avi.html

u can see in video that how AIRTEL troubles its customers by repeatedly sending such kind of messages and because of this i was unable to send messages from my cell phone

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rabhiram
, IN
Dec 11, 2009 5:52 am EST

Today I selected a hindi caller tune( Kabhi Kabhi Mere Dil Mein) my mobile [protected] through rediff mobile and I received a mail from rediff mobile that they couldn't set the song but Airtel send me a thank you message and activated the airtel official hellow tune and they deducted Rs.45/ from my balance. I don't want this hell tune this is a clear cheating and fraud from a reputed company.

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Shailesh Mewada
, IN
Nov 22, 2009 12:34 am EST

Airtel is cheating by providing the user to caller tunes without activating it. On my father’s phone they have activated a Hindi caller tune and I am struggling to de-activate it. I tried many numbers by not works.

It is a type of cheating; I tried following numbers but no luck.

121
[protected]
[protected]

It is a new type of business to earn money by cheating the users. I am thinking about the users who are living in rural area. They are even not aware of what are the call centers, customer care etc etc.

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SOURABH SHARMA
, IN
Aug 26, 2009 1:09 am EDT

i 100% agree with the complaint i myself a airtel user and i am discontinuing airtel only because of this HELLO TUNE FRAUD, no one from customer care replies...I AM DONE WITH AIRTEL NOW.

SOURABH SHARMA
[protected]

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3:20 pm EDT
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Airtel wrong dedution

>
>
> Dear Sir,
>
> I didn't given any kind of request for activation of this services, today i was received this messages from your company(
>
>
> 1. Thanks for using (53636_LUV, Alert) subscription service on Airtel SMS. You've been charged Re 7.Get [protected]@ *321*661#. from number-[protected] at 10.38 pm.
>
>
> 2. Thanks for using (53636_ELUV, Alert) subscription service on Airtel SMS. You've been charged Re 7.Get [protected]@ *321*661#. again same message at 10.38 pm.
>
>
> 3. Thanks for using (53636_VLUV, Alert) subscription service on Airtel SMS. You've been charged Re 7.Get [protected]@ *321*661#.
>
>
> 4.Thanks for using (subwoman, TextBasedServices) subscription service on Airtel SMS. You've been charged Re 7.Get [protected]@ *321*661#. at 10.39 pm
>
>
> 5. Thanks for using (subbollywood, TextBasedServices) subscription service on Airtel SMS. You've been charged Re 7.Get [protected]@ *321*661#.
>
>
> 6. Your have been subscribed to the Manasi Service & charged Rs 30 for next 30 days. Dial (tollfree) 57777 to deactivate. from number- [protected]
>
>
> 7. Your have been subscribed to the Pregnancy Care Service & charged Rs 30 for next 30 days. Dial (tollfree) 57777 to deactivate
>
>
> 8.Thank you for subscribing to Missed Call Alert Service. You have been charged Rs. 15 for 30 days. To unsubscribe dial *321*883#.
>
>
> 9.Thank you for subscribing to Airtel Radio.You have been charged Rs30 for 30 mins of music & jokes for 30 days.To unsubscribe call [protected] (Toll Free)
>
>
> 10. Thankyou for subscribing to Airtel Friendz Chat.You have been charged Rs.30 for 30 days. To unsubscribe send STOP to 121.To chat Call 543216 ¿ Rs2/min
>
>
> 11. Your Friendz Chat ID is 4637015. Call [protected] to talk with friend at Rs2/min.Call 5432116(@Rs3/min) for Love Aaj aur Kal Hello Tunes
>
>
> 12. Being an Airtel Friends chat subscriber you have agreed to terms and conditions of the service. For T and C log on to www.indiamobilechat.com.
>
>
> 13. Thank you for subscribing to Airtel Night Radio. You have been charged Rs.15 for 30 days.To unsubscribe, Call 551700 (Tollfree)!
>
>
> 14. You have been unsubscribed from Airtel Radio.Now you can enjoy your favorite songs at half the price.Dial 5432138(tollfree) & subscribe now!
>
>
> 15. You have been un-subscribed from Friends Chat. To be able to meet and talk to people through Airtel Friends chat subscribe again by dialing 543216.
>
>
> 16. Your Friendz Chat Service has been stopped.Dial [protected] for FREE subscription at Rs 2/min.Now chat on SMS without extra rental, sms Help(toll free) to 543216.
>
>
>
> I didn't given any request for activation of this services and with in 30 min my 510 Rs balance has been deducted from my account. I have Proof of this messages in my handset, and i am sending this issue to police for harassing me second time, because the same problem has been happened with me last week also and your company send me the refund for that but now i will go further and give all this matter in media also.
>
>
> when i was called to your customer care for this problem, they were disconnected my calls and i was received messages.
>
>
> 1.You have been unsubscribed from Airtel subbollywood. at 12.00 am on 19 july
>
>
> 2.You have been unsubscribed from Airtel subwoman
>
>
> 3.Your Friendz Chat Service has been stopped.Dial [protected] for FREE subscription at Rs 2/min.Now chat on SMS without extra rental, sms Help(toll free) to 543216.
>
>
> 3.You have been un-subscribed from Friends Chat. To be able to meet and talk to people through Airtel Friends chat subscribe again by dialing 543216.
>
>
> I will accelerate this all issue in media.
>
>
> Regards
>
> Gaurav Kapoor
>
>
>

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munindra
, IN
May 12, 2011 6:37 pm EDT

We are also facing the same issues, This is not a good manner to do this. So many illutirates are facing and can't express to network providers. Airtel is doing the fraud things, no one satisfy and no one agree all these nusences. These type of things happening means lose of the customers and not satisfactory.

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vk yadav
, IN
Dec 23, 2010 8:57 am EST
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dear sir, muje fren id no. [protected]&[protected] no. hai my friends please reqest sir inse baat karwane ke liye help kijiye detail my mail.id=vipinkumar.493@gmail.com thank you

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Cust_Airtel
, IN
Jun 30, 2010 10:38 am EDT

Sir,

I got a message today that I have already subscribed the *Friends Chat* services and now they are renewing the service again.But I never got message for subscription, but got the message for renewal :-).

Last month I was busy with my work and I never noticed howmuch balance I had it, because i never got to know any message says related to the *Friends Chat* service enabled.
But today I am lttle bit free, I noticed a message says that your service has newed and deducted the amount 30/- from your balance ( this time i had min amount as balance..and easily identifies).

I have raised my complaints by calling *198*. They are arguing (like customers you done the mistake) not giving any solution for this issue.
They simply arguing like, I have subscribed the service from my mobile ( we dont know whether u subscribed or anyother person subscribed..but we got the subscription message from ur mobile) and for that they deducting the amount.

I have explained I never subscribed this service in my mobile. But from the customer care, first person said, the service is subscribed on 24th of MAY'10. And another person said, 31st MAY 2010. I have spoke both of them for to get my amount back. But They never speaks cutomer orientation, arogants, speaks the same word again and again, finally said we can unsubscribe now from next month onwards we wil not deduct the amount for this sevice.

Finally, I have got the chance to speak the Senior-Arogan, he said, no no from your mobile the service got subscribed and we do not do any favour for the customer and we do not refund the amount what we deducted ( It is like once you have put the amount in the Temple

I am fraustrated with the AIRTEL service...

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ashok kushwah
, IN
Nov 20, 2009 10:17 am EST

Sir,
I got a message today that I have been subscribed to Airtel Friends Chat and Rs.30/- was deducted from my account, thogh I didnt request/subscribe for the service.I am tried calling customer care but didnt get to talk to the persons . Please unsubscribe me from this service and kindly reimburse the amount deducted.

Regards,
ajay
ajaykushwah.be@gmail.com
[protected]

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Tofik
, IN
Nov 17, 2009 1:13 am EST

Even i got such type of message yesterday and charged Rs. 10 from my main balance.
I don't know what the hell is going on and i haven't used any of there service, nor subscribed to mobile chat but than also don't know what the ### is going on.

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DivyaS
, IN
Sep 22, 2009 6:48 am EDT

Sir,
I got a message today that I have been subscribed to Airtel Friends Chat and Rs.30/- was deducted from my account, thogh I didnt request/subscribe for the service.I am tried calling customer care but didnt get to talk to the persons . Please unsubscribe me from this service and kindly reimburse the amount deducted.

Regards,
Divya
daffodils_diva@yahoo.co.in
[protected]

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priyanka biju
, IN
Aug 27, 2009 6:27 am EDT

Dear Sir or Madam,

I am using Airtel prepaid connection. since 2 months i am receiving some messages regarding friends from 543216 . i would like to unsubscribe this message. Several times money is getting detected. Please insist a way . I am trying to call customer case but not possible to talk to the persons . Please find a solution and help me.

I am waiting for a suggestion or any help asap.

Thanks & Regards,
Priyanka
priyanka.ashokan007@gmail.com
[protected]

ComplaintsBoard
H
3:10 pm EDT
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Airtel activation of new sim card

Dear sir,
i am having a postpaid connection of airtel. i have lost my cell on 15/7/2009. and i brought a new simcard of same postpaid connection on 18/7/2009 at 2 :00 pm from airtel gallery naupada rd. thane (W). executive who gave me the new sim card told me tht it will get activated in 4 hours. after 6 hours when card didnt got activated i called at customer care no. at 8 pm. on [protected] and asked that why my sim card is not yet activated he told me to give the sim no. again and told me that the sim card no. which ws in the system was entered wrong by the executive. and he told me that it will get activated in 2 hours. right now it is 12 am. of 19/7/2009 and my card is not yet activated. my sim card no. is 8991920000166221530F.
i request you to activate my simcard as soon as possible.

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Binsysoman
, IN
Nov 21, 2011 4:49 pm EST

sir, i took a sim card from a shop at coimbatore on 20.11.2011.But that sim not activate till now. no is [protected]. my sim no is [protected]. i request u to activate my simcard as possible. my email id binsysoman@gmail .com contact no. [protected].
yours sincerly,

ComplaintsBoard
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8:38 am EDT
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Airtel airtel coinbox not getting repaired from the officials

Hi,

I’m Basheer from Ayiroor, Varkala in Trivandrum at Kerala, doing business. This mail is regarding to the Airtel coin box complaint, We have a Airtel coin box (No.[protected]) which is made from “MERCYDA” . It is not working for the past two months and we have informed the corresponding officials of both Mercyda and Airtel, but they are not responding back.

Two months back the officials of MERCYDA from Varkala(Mr.Unni) and Kollam(Mr.Shafeek Tel No.[protected] and mobile no.[protected]) has taken our Airtel Coinbox for repairing, till now it is not yet repaired and they are not responding back. Whenever we try to enquire about the coinbox, they used to inform “on the coming week they will get it repaired” and other stories.

Most of the people in our village depend on this coin box and we used to purchase the Airtel prepaid card for huge amount (more than Rs.2000/month).We request you to get the coin box repaired as it is a good business for both of us.

We request you to kindly take this issue as a serious matter and please take necessary actions as we don’t expect the customer service of both Airtel and Mercyda to be poor.

Once again we request you to take necessary actions and hope that both Airtel and Mercyda believes in Customer Satisfaction……..

Regards

Basheer.

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9:43 am EDT
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Airtel balance cheating

I had been using airtel prepaid for 2 years.but from the last 2 months i received the message like
"Thank you for subscribing to Spicy jokes pack. your have been charged rs 30 for 31 days. To unsubscribe Dial [protected](Toll free)"
without my subscription my balance was deducted 30 rs for every month. Similarly my balance was reduced by different subscription. Eventhough I unsubscribed by [protected] number, still deduction was continuing.Now I changed my service provider. Please Beware of this balance theft

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sambaraju
, IN
Jan 27, 2010 8:51 am EST

how to know the airtel balance in online

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4:44 am EDT
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Airtel illegal dedation

i am airtel costomer since 5 years.i have 5 airtel prepaid connections.from begining i am not intrested on caller tune.last night(16/07/09) airtel charged 30/- beeing the callertune renuwal and activated durty airtel tune.but i have no caller tune till last night(16/07/09).then after i called to airtel customer care service with my dealer mobile([protected])approx 9:30 pm.one person recevied my call and said wrongly charged for your mobile, we will rectify this problem.again he said you have caller tune and he disconncect my call.again i called to airtel costomer care YOUNIS from airtel costomer care received my call.he also said you have caller tune (complent no:[protected]).how can you activate caller tune and how can you charged 30/- without my permission.i am serious about this 30/- not the matter AIRTEL did illegal activation and deduction of money from balance.if you not rectify this problem i will take leagle action in the cause of cheating, and i will cancel my 5 numbers([protected], [protected], [protected], [protected], [protected])
also.so rectify the problemwith in 2 days, this is not request.

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Update by AIRTEL ILLEGAL DEDUCTION IN MY BALANCE
Jul 17, 2009 4:47 am EDT

that is airtel hobby

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8:01 am EDT
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Airtel anonymous telephone call

I am receiving anonymous telephone call from unknown person (he is having airtel mobile sim). I received anonymous call 3-4 times during my office hours which is disturbing me very much. I scolded him not phone me. I several times tried to contact him over phone to get details of him but answer is coming "the customer you are trying to call is currently switched off". But he is disturbing me many times. My warning not to phone, he is not caring! I want to give police complaint but not. However I want to identify him and get details (contact address etc.). Please help me.

His mobile no. is [protected]

Who is owner of this AirTel Mobile?

Please clarify me at my email i.e. [protected]@rediffmail.com or ring to [protected] (India)

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MOHAMMEDDDD
, IN
Sep 03, 2009 6:43 am EDT

THEY REALLY GIVING ### SERVICES I FED UP TOTALLY PROVIDE ME THE CONTACT INFORMATION FOR AIRTEL OWNERS, BOARD MEMBERS OR ANY BHARTI MITTAL.I, LL SEND THEM FULL HISTORY MAILS AND ### SERVICES GIVEN BY U LAZY GUYZ.

---------- Forwarded message ----------
From: Rahil
Date: Thu, Sep 3, 2009 at 2:56 PM
Subject: NON-STOP ### SERVICES FROM AIRTEL
To: 121@airtelindia.com
Cc: Nodal.Officer7@airtel.in, nodalofficer.kk@airtel.in

I KNOW ALL GUYZ ARE USELESS.PROVIDE ME THE CONTACT INFORMATION FOR AIRTEL OWNERS, BOARD MEMBERS OR ANY BHARTI MITTAL.I, LL SEND THEM FULL HISTORY MAILS AND ### SERVICES GIVEN BY U LAZY GUYZ.

---------- Forwarded message ----------
From: Rahil
Date: Fri, Aug 14, 2009 at 4:52 PM
Subject: ([protected]) REMINDER-6
To: 121@airtelindia.com
Cc: Nodal.Officer7@airtel.in, nodalofficer.kk@airtel.in, Nodal.Officer5@airtel.in

REMINDER-6

AS I HAVE SUBMITTED REQUIRED DOCS TO YOUR EXECUTIVE MR.HABIB UR RAHMAN([protected]) DATED ON 04-08-09.NO UPDATES TILL NOW I NEED MY BILL WITH MY NAME FROM STARTING MONTH OR I WILL DROP AIRTEL FOREVER NOW!

---------- Forwarded message ----------
From: Rahil
Date: Fri, Aug 7, 2009 at 7:41 AM
Subject: Fwd: Please DO Your Jobs With Responsibility ([protected]) REMINDER-1
To: 121@airtelindia.com
Cc: nodalofficer.kk@airtel.in, Nodal.Officer7@airtel.in, Nodal.Officer5@airtel.in

REMINDER - 5 TO CUSTOMER SERVICE AND NODAL TEAM/OFFICERS.

NO ONE RESPOND ME TILL NOW !

---------- Forwarded message ----------
From:
Date: Thu, Aug 6, 2009 at 9:10 AM
Subject: Re: Please DO Your Jobs With Responsibility ([protected])
To: Rahil

Dear Customer,

Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query/complaint and will get back shortly.

regards

Nodal Officer

Disclaimer: Kindly note that the working hours for Nodal is from Monday to
Friday between 9:30 am to 6:30 pm.

In response to:

To
121@airtelindia.com
Rahil cc
nodalofficer.kk@airtel.in,
Nodal.Officer5@airtel.in
08/06/2009 13:40
Subject
Please DO Your Jobs With
Responsibility ([protected])
Default custom P Please do not print this e-mail
expiration date unless it is absolutely necessary P
of 11/04/2009

i m facing cutomer service problems issues.right from day one i start using
your service e.i really dont knw for what you guyz are paying off.I got my
e-bill today and thats in the name of my father.what is this..? before i
facess problems for other issues and now name issue..? i mean how when i
provided the required and relavant documents than how can this mistake
happen r u guyz not educated..? i really wonder how you appointed there
in airtel.beleive me by this i really had an bad image for airtel
brand.please stay off if you dont know how to serve your cutomers.

I will discontinue my airtel service if the right details were not updated
immediately take the action and serve needfully.

Name:- Mohammed Athar Uddin
Father Name:- Mohammed Asad Uddin.

I need an serious action immediately or i will publish all mails in media
consumer court news channels and all sources and i have all saved mails and
recordings of your poorer & funny services.

---------- Forwarded message ----------
From: Rahil
Date: Wed, Aug 5, 2009 at 8:55 AM
Subject: Fwd: Fw; Re;Fwd: Fw: Very Very Bad Servicesss
[|BAL|[protected]|[protected]|]
To: Nodal.Officer7@airtel.in, Nodal.Officer5@airtel.in
Cc: 121@airtelindia.com

LAST REMINDER for below issues is not yet resolved...still i did not
received my bill...?

This is very ### services for airtel customers i really dont know what u
guyz are paying off for.?

If issues not resolved i will drop services asap

---------- Forwarded message ----------
From: Rahil
Date: Mon, Aug 3, 2009 at 2:13 PM
Subject: Fw; Re;Fwd: Fw: Very Very Bad Servicesss
[|BAL|[protected]|[protected]|]
To: Nodal.Officer7@airtel.in, Nodal.Officer5@airtel.in
Cc: nodalofficer.kk@airtel.in, 121@airtelindia.com

Hellow, REMINDER for below issues is not yet resolved...still i did not
received my bill...?

if you can, t help nd do u r job for u r customers than i, ll drop airtel
services immediately.

---------- Forwarded message ----------
From: Rahil
Date: Fri, Jul 24, 2009 at 10:46 AM
Subject: Re: Fw: Very Very Bad Servicesss [|BAL|[protected]|[protected]|]
To: Nodal.Officer5@airtel.in
Cc: 121@airtelindia.com, Nodal.Officer7@airtel.in

Hello,

First of all, i m really regret to inform u that.You are giving the poorest
service to Airtel postpaid customers Please check the below & read
carefully it clearly says that my billing address was updated & all future
mailings will be directed to the below update address i.e effective
from17-07-09.And now you are having that old address that were we are not
there, and asking for documents without mentioning any.i really wonder how u
r carelessness abt u r job responsbilites u r there for serve customers.i
requested Ms.Kavittha by calling 121 dated on 10-07-09.From that date my
issue is pending with u r ### services i m really fedup with u guyz and
i m gonna lift up the issue on very high risk not only drop the airtel but
i, ll ask all my colleauges do it if the needfull service will not given &
sufficient actions will not taken i have all the mails & proofs recorded of
u r foolish services that i will publish in media drags upto consumer
court.Hence this is my last mail to u ppl to take an serious action & serve
needfully.and make sure all u guyz working for airtel dont mismatch u r
data.some have something & others something.

Update the below address:-

Mohammed Athar Uddin
House No# 7, 4th Cross
Near Masjid Azeez
Opp.Prithvi Theatre
Nagawara
Bangalore:- 560045

Only Immediate & +ve action will be appreciated.

Regards,

Mohammed Athar

---------- Forwarded message ----------
From:
Date: Fri, Jul 17, 2009 at 2:42 PM
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
To: engr.rahil@gmail.com

Dear Mr. Asaduddin,

Thank you for contacting Airtel.

You have expressed concern over the delay in change of your billing address
for your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

We would like to confirm that the new address has been updated in our
records with effect from 17/07/09.

All future correspondence from Airtel will be directed to your new address
as mentioned below:

No:7 4th Cross Near:masjid E Aazeez,
NEAR PHELOMINA HOSPITAL NAGAWARA,
Bangalore 560045.

For further assistance, mail us at 121@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Selvanayagam K
Customer Care Executive
Bharti Airtel Limited, ,

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

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3:38 am EDT
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Airtel no network at all

To,
The Nodal Officer
Airtel – Bangalore

Attention : Miss Mamta Prabhu & Ms Vidya.

I have been a customer of your since JTM days. Of late your service has “become so very bad” that I think the only resolution seems to be that I need to take this case to the media or to a court of law.

My problem is that calls do not last for more than a min. The signal strength varies from a maximum to zero (network searching), to not signal for 20 mins or more. This is happening at my work place in St. Marks Road in central Bangalore and in Whitefield at Prestige Ozone where I stay. Of late there is cross talk in calls that I receive and I call to.

I have emailed the Nodal Office and to [protected]@airtelindia .com - thirteen times in total and have only got automated replies.

My complain ( Complain No: [protected] ) has been lodged on 7 May 2009 nothing was done about it. I have constantly called Airtel Customer Care several times, yet nobody technical nor the Nodal officer has bothered to call back ( Ref No: [protected]) or do anything about it.

Today, I am given a new complain no [protected], with a lot of promises, including call backs in 48 hours, which does not happen at all.
I call up phone no : [protected] ( Office Nodal Officer) and after holding on to the phone for 43 mins I got a reply from Ms. Vidya (the Nodal Officer) who now wants time till 22nd July to sort the problem. ( Ref No: [protected]).

This is the same story that I get from Airtel time and again. Very poor service !

Ibraiz Siddique

Ibraiz Siddique

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Pranita Padwal
, IN
Jul 21, 2013 9:58 pm EDT

Dear Team,
I am airtel user my num is [protected]
maine Airtel customer care me call kiya tha but mujhe bhaot kharab experince mila.
maine 4 times call kiya tha airtel customer care me but 4 time mera call hold pe dala gaya or uske baad disconnect. bhahot kharab service provide kar rahe ho aap .
ek bhi executive ne proper call handle nahi kiya.

Regards,
Pranita Padwal

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Airtel recharge problem

dear sir in last month am buy airtel digital tv and am pay the amount of rs.2600 for one year but after one week am not able to see the tv because tv is not recharge by service provider but am pay all money am say much time to customer service executive and am log a complaint also but still now am not able to see tv

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soorya91
, IN
May 19, 2011 3:19 pm EDT

Airtel digital tv sucks .i gave a complain regarding no signal in airtel digitel tv 2 days ago. one engineer came an he changed the set top box.he told thal i'll recieve the signal with 10 mins, but i dint get. i tried his number but it was switched off both the 2 days after 6pm.around after noon he'd pick up nd will say it comes within 10 mins.this is his number [protected].[protected] and [protected]. all these three mother###ers dont pick up their phones. im really fed up with airtel. these type of engineers really spoil the name of airtel

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mulkhraj
, IN
Apr 13, 2012 5:47 pm EDT

hello sir mera naam balwant hai mera id no hai [protected] mene 11.4.2012 ko isme 300.Rs ka recharge karne ko diye the lekin dealar ne galat id par daal diye hai vo id hai [protected] dealer ka name hai gurunanak enter prises rudarpur, udham singh nagar plsssss mere paise meri id me bhej dijiye mera contect no. [protected]

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a.dhanakoti
, SA
Mar 26, 2012 1:01 am EDT

dearsir, angeltv mak full sceren. dhanakoti

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a.dhanakoti
, SA
Mar 26, 2012 12:59 am EDT

dearsir, angeltv mak full screen thanyou a.dhanakoti.

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hillary danzel dsouza
, IN
Feb 06, 2010 8:11 am EST

dera sir im one of ur customer for airteldigital tv after having blance in my account im not able to recive channels wen i tryied to contact vit ur customer car they are also not corperating vit us is this way ur treating ur customer im suffering this from last four days if it is like that than i have to take aaction on ur company so plz take note on my massage or ill launch a complian on ur company i need n urgent action must be taken on this my no is [protected] if i dont recive call immidetly or ill not able to ricive the channels i will lunch a complin in consumercourt n i mean it n plz dont take it lightily like ur customercare people ur faithfully hilary danzel dsouza

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Sunil ZKumar`
, IN
Nov 04, 2009 5:43 am EST

from two days after recharging i couldnt even see the single channel. When i call the customer care they give me their order no., Request no. etc. and on the above they blame on us.
If you cannot then tell straight forward to us it will take time why you people are lying one above the other.

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Rakesh Kumar Garwal
, IN
Sep 08, 2009 12:40 pm EDT

Dear sir I got one massage on my registered mobile No [protected] on 25/08/2009 "Now pay for 10 month and get your value pack for 12 months.price 1395. Airtel digital TV."
i rechargemy account for Rs 1400 and request for the above plan. after installation i was surprised my plan was completly change and many of the channel which i was getting are not availavle"
i again request to go with my original plan but only complent was registered. person who attended the phone was rude and was blaming on me why i did not read the package list and it was 11 month payment for your pakage of one year etc.
i just belive f the SMS send by ur service. kindly retain my original package my custmer ID is [protected]. I hope the fair 7 better service from ur side.
E mail ID rkgarwal@yahoo.co.in

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amal borah
, IN
Sep 04, 2009 8:58 am EDT

Dear Sir I purchase yr digital TV on 02.09.09 . But till now the same is not install at my home. My ID is [protected] and I got a SMS that TV account is in the -ve. How can it possible?

Yrs
Amal Borah.
Dibrugarh, Assam
e-mail - www.amalborah_1@yahoo.com.

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Airtel Online purchased — airtel dth

I was purchased Airtel DTH 9 July 2009 and get installed on 11 July 2009.
After installation found problem with hardware and account was also not activated.
Installation person said that replace the hardware and activation do today.

While I was asked him, why this problem was happed then said that online purchased was problem.

Next day 12July 2009 called to customer care and told the problem then registered complain and said that tomorrow hr 17.00 will be resolve but I was wait till 21.00PM and again called to customer care n told full story. Customer care person told for tomorrow and discount the phone even not listen our problem.

If you call to customer care take each call takes 5-7 minutes to reach customer care person after that he was talk to you. It means have any problem then you ready to pay INR 100 to INR 200 in call and also not granted to solve your problem.

Today was 4th day and still not solved.
I was suggest don’t purchased by online and I hope direct purchased may be same.

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Upendra Saraiya
, IN
Aug 12, 2010 4:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have also very bed expiriance with this provider.
I have paid 11 months advance money to get 12months validity.but they are not ready to give because I have not teliphone to coustamer care. I do not know the procedure.
now it is 2 months free. you pay for 10-months and will get 12-months validity.
I have paid up till 2nd April 2011. what I have to do now?

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Airtel new connection

i am a prepaid customert of airtel ([protected]) i had paid the money and provided all neccessary document for postpaid migration from prepaid on saturday (4th july 2009) and they promised me that the connection will be activated by 2 days but till now(14th july 2009) i didnt got the connection. the pitiest thing is i dont know wheather i am in postpaid or prepaid they blocked my outgoing from last friday, the customer care are not understanding my tension they are repling cooly and insulting me. i had never come across a worst service in my life. now i am having the phone to just look the time bcoz of the grteatest service of airtel. i am not able to communicate with anyone then what the hell network they are providing. i was amazed that to solve a problem they will take and taking such a plenty of time to recover. i weas totally disappointed on this idoitic network making me tense for every minute. no quick service, customer support, caring of customer, service providing. the customer care are making the line to be hold for a long time and every time the are not understanding costumers pain. this airtel is making my this whole week peaceless. thank you airtel for making me very painfull for every day

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D. Kesarwani
, US
Oct 13, 2009 6:32 am EDT

i am unable to get thr new post paid connection, whre should i go for that... i live in Delhi.. near chattarpur

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ayub
, IN
Sep 10, 2009 1:51 pm EDT

for any postpaid connections in airtel, (bangalore) kindly contact me on [protected], for the best corporate plans where the customer is benefited

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haresh_dhameliya
, IN
Jul 20, 2009 12:46 pm EDT

I also have same problem my Number is [protected] they have Stopped my service after 3 Month inspite of i have submitted all documents and thet also have varified that..

Poor Service

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Airtel missguided against mah new number

Dear Sir,

I want you to hear by my request that, I am using an airtel postpaid connection i.e. +[protected] that is owned by Mr. Pawan Kumar. I have a problem regarding this no. because I have buy this silver number by giving rs.1000/- cash for and rs.500/- cash as per activation charges. When I was about to buy this no. the executive at airtel relationship center had told me that these rs.1500/- (1000 + 500) will be adjust in my account as per it will be adjust in my usage. But now they are saying that I’ll only get rs500/- that I had paid for activation and that will be also after 3 months, as per rs.100/- in my every bill from 4th month and I’ll not get my rs.1000/-. They have misguided me against this number. Please Sir I request you to take an action and try to figure it out. I am sending you the details of airtel relationship center from where I had buy this number i.e. VATS Enterprises. Manali, dist. Kullu (H.P.).

Hoping a positive response from your side,
With regards,
Pawan Kumar,
M.D. Hotel Tirupati Classic,
Model Town, Manali.
+[protected].

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Airtel - spam sms messages & extra charges in bills

I'm facing the worst (yes it is worst) customer care service from airtel since the last 2 months (the day I converted my number to post paid). Firstly, I'm getting 100's of messages in a day (Just imagine 100!!!) from an airtel number 543210. The SMS service is about cricket alerts. I've been contacting customer care since then, initially they were not sure...

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Airtel customer care no care

எனது மொபைல் எண் [protected]. இந்த எண்ணிலிருந்து 121 யை கடந்த சில நாட்களாக தொடர்பு கொள்ள இயலவில்லை எனவே [protected] என்ற எண்ணிலிருந்து [protected] அன்று இரவு 09:00 மணியளவில்)தொடர்பு கொண்டு பேசி கொண்டு இருந்தேன் அப்போது அந்த இணைப்பு துண்டிகப்ட்டது உடனே [protected] என்ற எனது எண்ணுக்கு [protected] அன்று இரவு சுமார் 09:10 நிமிடத்திற்க்கு) [protected] என்ற எண்ணில் இருந்து ஒரு அழைப்பு வந்தது அதில் பேசிய நபர் தன்னை ஏர்டெல் வாடிக்கையாளர் சேவைமைய அதிகாரி என அறிமுகம் செய்து கொண்டார். நான் இணைப்பு பெரும்போது கொடுத்த அடையாள சான்று ஆவணங்கள் ம்ற்றும் வாடிக்கையாளர் சேவை மையத்தை தொடர்பு கொண்ட தேதி நேரம் காரணம் ஆகியவற்றை மிக சரியாக கூறினார். பின் தாங்கள் அடிக்கடி வாடிக்கையாளர் சேவைமையத்தை தொடர்புகொள்கிறீர்கள் எனவும் ஒரே புகாரை 20 முறை பதிவு செய்து இருப்பதாகவும் உயர் அதிகாரிகளிடமும் புகார் செய்து உள்ளீர்கள் எதற்காக இவ்வாறு புகார் செய்கிறீர்கள் என கேட்டு உன்னுடைய முகவரி முதற்கொண்டு அனைத்து விவரங்களும் என்னிடம் உள்ளது இனி அடிக்கடி வாடிக்கையாளர் சேவைமையத்தை தொடர்புகொள்ளகூடாது எனவும் உன் சாதி என்னடா ? என கேட்டு மிகவும் அசிங்கமான அநாகரிகமான வார்த்தைகளை கூறி திட்டினார். உடனே இது குறித்து வாடிக்கையாளர் சேவை மையத்தை தொடர்பு கொண்டேன் 24 மணி நேரத்தில் இந்த எண் குறித்த விவரங்களை சேகரித்து நடவடிக்கை எடுப்போம் என்றனர். பின் 24 ம்ணி நேரத்திற்க்கு பின் 07-07-2009 அன்று இரவு 10:00 ம்ணியளவில் 121யை தொடர்பு கொண்டேன் அப்போது பேசிய அதிகாரி [protected] இந்த எண் ஏர்டெல் நெட்வொர்க்கை சேர்ந்தது இல்லை என்றார் பின் பேசிய உயர் அதிகாரி இது ஏர்டெல் நெட்வொர்க்கை சேர்ந்ததுதான் என்றும் ஆனால் வாடிக்கையாளர் சேவை மையத்தை சேர்ந்தது இல்லை என்றும் கூறினார். 08-07-2009 அன்று காலை 10:30க்கு நோடல் அதிகாரியை தொடர்பு கொண்டேன் அவரிடம் மேற்கண்ட புகாரை கூறினேன் இது குறித்து விசாரணை செய்துவிட்டு அவர் அரை ம்ணி நேரத்தில் நாங்களே தொடர்புகொள்கிறோம் என்றார் ஆனால் தொடர்புகொள்ளவில்லை. மாலை 03:45 க்கு மேல்முறையீட்டு அதிகாரியிடம் புகார்செய்தேன் உங்கள் புகார் குறித்து விசாரணை செய்து கொண்டுஇருக்கின்றோம் இன்று மாலைக்குள் எங்கள் நோடல் அதிகாரி உங்களை தொடர்பு கொள்வார் என கூறினார் ஆனால் இது வரை யாரும் என்னை தொடர்பு கொள்ளவிலை என்பதோடு இது குறித்து ஏர்டெல் வாடிக்கையாளர் சேவைமையத்தை தொடர்புகொண்டபோது நாங்கள் எந்த நடவடிக்கையும் எடுக்க மாட்டோம் என்றும் நீங்கள் காவல் துறையினரிடம் புகார் செய்யுங்கள் எனவும் கூறுகின்றனர்.என்னிடம் அநாகரிகமாக பேசிய நபரை கண்டுபிடிக்க வேண்டியும் எனது மொபைல் இணைப்பு குறித்த தகவல்கள் எப்படி அந்த நபருககு கிடைத்தது என்பது குறித்து விசாரணை செய்து சம்மந்தபட்டவர்கள் மீது தக்க நடவடிக்கை எடுக்க வேண்டி கேட்டுகொள்கின்றேன்.

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Airtel misguiding information on website

I got email from Airtel Call home that I can down an application on smart phone and make calls to India without passing through hassles of dialing account no, PIN no and local access no. This application will take care of that.

I have blackberry 8320

Their website shows they support above model. But when I registered they never send me SMS with link. When I called their customer care [protected] their represntative talked very rudely that WE DO NOT SUPPORT BLACKBARRY...

Isn't it funny because their website also has user manual for using this application on Blackberry phones.

Airtel Call home is worst in dealing with customers.

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Sanjay CA
Dublin, US
Apr 12, 2011 3:20 pm EDT

I agree with the complaint. Their app doesn't work with my iPhone. I bought their callingcard thinking I could use it with their iPhone app. Their misleading advertisement/statement on their website caused me to ignore competing products.

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Kamalraj
, IN
Aug 17, 2009 4:51 am EDT

man I am using it with the blackberry and it is working fine.
May be your model is not supported. even I was not sure that airtelcallhome will support my blackberry 900. then i checked the website and found my model. You too can do that.

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Airtel repeated unsolicited calls

Got several dozens (may be few hundreds) of unsolicited calls from Airtel CallHome, despite my number being in the do-not-call list. They have no regard to the rules here in US. Everytime they call, I tell them to take my # off from the list. They say yes, but their sales calls keep calling. Complained to FTC and the State attorney general. I wish these agencies do not just fine these company executives, but actually put them behind bars.

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freakynikhil
Kansas City, US
Feb 08, 2010 1:14 am EST

I don't think that is the way it generally operates. I had a problem of being charged in excess and the customer service people were too quick to resolve my issue. So if you are in this mess, i would just say you were a bit unlucky and that could have happened whatever service provider you chose. besides this is an indian company and i just feel closer taking the plans from this company.

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Ratnesh Singh
, US
Oct 03, 2009 6:35 pm EDT

Airtel is great except their customer service sucks. They sound really nice while talking for minor issues such as forgot password but as soon you have a big issue they will suck life out of you and forget about the help. I lost $20 due to several calls showed up in my bill made from a number which does not exist ( if you dial the number it say this number does not exist.) and interestingly they say that is my number and I have made the calls. I tried to take this issue with airtel call home 30 times for three month before they said that they don't have access to the complaints older than 3 months. They sounded like a fool whom i was trying to explain, every time I called, same thing again and again and they were giving me same answer " We have forwarded your concern to our concerned department and it will be resolved within 24 Hrs' and after 1 day i will receive an email saying " we have investigated the issue and have not found any discrepancy in the call charges. All the calls are made by me". How can I make calls from some number which does not exist. They never let me talk to their supervisor ( I asked for a supervisor at least 15 times) ad when asked for him, same reply every time.."Our supervisor is busy right now. Please call after 6 hours to talk to him". They never resolved the issue and I lost $20 from my account. The funniest line which they never forgot to say or write is.."We are here to help".

ComplaintsBoard
O
11:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel how con help the airtel customer

Hi,
This is ohm kumar singh
My mob no is [protected].
I registered my no.for DND on 20/03/2009 at 9:40 pm
Mr Jasbender is the person, who give me request no. w1010632418
After that my no is activated DND from 04/may/2009 as per request.
But the calls and SMS is continue. Then I call costumer care on
10/may/2009 at 11:30 am, I talk to Ruchi . I give her all details .like which type of sms and call I recived.then she will note all things and regarding this she will give me complain no [protected] and she told me your problem will be solve within one weak(7 days) but the problem is not resolved. I got sms and call frequently..
I again call to costumer care on 21/may/2009 again I tolk to Ruchi . she will give some excuse and told me that further you haven’t got calls and sms .
I wll give her all sms details again which I will receive within 10/may to 21 /may.
She will give me complain no [protected] and she will told me your problem will solved on 2/june/2009
But sir
Still, I will got sms and calls frequently, which disturb me a lot.
Today I will again call to costumer care
Mr Ravi receive my call lesson my all peoblem and call transfer to Vhavna
She is also lesson all problems again after that she told me I am not able to call transfer to y senior . after my request she is giving me mr Ravi nagpal’s mob no [protected]
Then the call is disconnected.
Than I call to [protected] no. 4 th time but all call are disconnect after 2-3 sec
I call on this no [protected] with my voda fone no [protected]
I again call to costumer care
Mr Avinash received my call and asks all details and told me hold for 45 sec
After 12 min Mr Neeraj is pick the phone and ask all details and say hold for 45 sec
Aster 6 min call is disconnected

Again I will call to costumer care
Ms Srikant received my call
And ask all details .and say hold for 45 sec
After 4-5 min the call is disconnected

I wll again call to costumer care
Veena is receiving my call
She again asks all details and then told me
Hold for 45 sec
Disconnect……

Sir I am very old costumer…..
I am very disappointment with you employee they are not solving my problem
They all are frustrating me.
Sir
Sir I have no word to say all things.
You go for all details and find my problem
I requested to you sir just do some thing for me or for any general
PERSONAL
Today all
Mr Avinash
Mr Ravi
Mr Kapil
Mr Neeraj
Mr Srikant
Veena
Vhavna

Sir
If you can do any thing .
Then do something
For me and for Airtel
Thanks for it
Ohm kumar singh
[protected]

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Update by ohm
Jun 04, 2009 12:02 pm EDT

please do somthing for that

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10:25 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel apparent fraud

On dec 23, 2008 in response to persistent telephone solicitation over seral montha I agrred to purchase $50.00 woth services (telephone calls to india). I am yet to receive instructions with account number pin etc. Needless to say that in the absence of instructions on making calls I have not been able to make calls. The telephone number given at that time was [protected]
In april 2008 I have a messahe on my answering machine asking me to call [protected] if I have difficulty making clals. This latter number cannot be reached. The former number reponds with a message asking the caller to contact his aoffice. Apparently the phone is registered under a physician's name. The message does not give the gentleman's office telephone
I have to conclude that this company and its telephone solicitors are cheating the public - people whose names sound like names from the india subcontinent

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Shekhar Sharma
Shekhar Sharma
Orange, US
May 16, 2010 11:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi All,

If you have any Queries, Issues or Doubts, Please feel free to contact me at +91 [protected], [protected] ( Ext - 407 and 408 )

You can also Send a mail to me at: customerfirst@airtelusainc.com, info@airtelusainc.com and support@airtelusainc.com.

The Website's User Login Page is Disabled as we send dedicated User Login Details to all our Customers who wishes to have it. In the past Our Website was Hacked and it effected many of Our Valued Customers.

I would also like to make an Honest Request, if you have genuine issue please mention your Contact Details, like Your Phone Number and Email Address.

Thanking you all in Advance,

Best Wishes,

Shekhar Sharma | Customer Relations Manager
Airtel USA Inc | 3728 E Woodbine Road | Orange | CA [protected]
www.airtelusainc.com | www.airteluk.com | www.airteleurope.com | www.airtelasiapacific.com
A FCC 214 International Telecom Carrier Company

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