SUBMIT A COMPLAINT

[Resolved] Airtel / money deducted from account but neither get any recharge nor refund

Gurgaon, India

on 29th July I was trying to recharge my airtel no. [protected] from Myairtel App. But due to poor network the trasaction was failed but Rs. 295 was deducted. today is 24th August, still I didnot get the money back.
As per the bank (Central Bank of India) the amount is credited to the company (Airtel) and if the transaction was unsuceessful they will initiate a refund.

Airtel
Airtel

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Bharti Airtel Customer Care's Response, Aug 25, 2016

    Dear Customer,

    This is with reference to your post, dated 24 August 2016.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at airtel.[protected]@airtel.com

    Regards,
    Anil S.
    airtel presence (airtel Customer, service team)
    bharti airtel ltd
    airtel.[protected]@airtel.com
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd

Pu
Aug 24, 2016

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