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customer care does not exist
I have been using Airtel for the past 5 years and now I'm trying to reach Airtel customer (past 5 hours) service and every time I try the line gets disconnected. I have tried the same on various phone lines and nothing goes through and every time it gets disconnected when the voice recorder says that it would put me through a support rep.
I really disappointed with the customer service offered by Airtel, Every Airtel customer that I talk to reports the same problem and some has never reached customer care in months.
Please take necessary action on the same.
I have been using Airtel for the past 5 years and now I'm trying to reach Airtel customer (past 5 hours) service and every time I try the line gets disconnected. I have tried the same on various phone lines and nothing goes through and every time it gets disconnected when the voice recorder says that it would put me through a support rep.
I really disappointed with the customer service offered by Airtel, Every Airtel customer that I talk to reports the same problem and some has never reached customer care in months.
Please take necessary action on the same.
The complaint has been investigated and resolved to the customer’s satisfaction.
balance deduction
I have a prepaid Airtel connection with the number [protected]. I have already faced twice the unauthorized deductions on account of some services which were not requested by me or by my choosing or dialing any number.
But since yesterday, the Airtel people have gone a step ahead and not only diminished my balance on account of usage of GPRS which is not activated by me and I use wi-fi for internet connectivity but also bringing the balance to a negative figure by themselves activating the Hello Tunes service and also changing the songs with the result that now I am unable to contact even the complain helpline 198.
The complaint has been investigated and resolved to the customer’s satisfaction.
verification
I got a prepaid sim from airtel on 12/05/2011 & the no. is [protected].I got a verification call on 14th & the lady asked me what was my fathers name & I told her my fathers name.The id proof i had given was my car driving license & i have my husbands name on it. On 23rd I rec'd an sms stating "we were unable to verify details of ur airtel no.thru telephone verification & that my no.will be restricted." when i called the customer care, they said there was a problem in the telephonic verification & it did not match.I gave another copy of my id proof to the dealer & he went to airtel office personally only to know that my sim has been barred from services.WHOEVER calls up for verification should be EDUCATED to atleast ask whose name is given in the id proof & then ask for the name & not to take things for granted...Now we are at a fix for NO fault of ours...pls advice what has to be done ...
deactivated my number without intimation
I have been using airtel prepaid ([protected] taken in bangalore) connection for 3 years for last 1 year most of the times I was in roaming, however I used to maintain balance just make sure the mobile is active even in raming. All of a sudden whem my mobile balance reached o thc connection got disonnected. Initially I thought it was due to signal problem but later I found that my moble no was disconnected. When I talked to customer care which is of no use. They simply hung up the call mentioning that my number is deleted.. I am not sure that issue but I want my mobile no back..
The complaint has been investigated and resolved to the customer’s satisfaction.
not working
Our landline is not working.
Airtel people have not responded to several email sent at [protected]@airtel.in.
Even everytime I speak with customer care they say somebody will get back to you. But its never done.
I am just amazed that from friday the connection is down and people have not cared to provide any status or update even when I am chasing their so called back end.
So the customerservice is very bad.
Please look into the matter
My e-mail id [protected]@gmail.com
My mob no. [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
The land line number [protected] is not working from 24 July 2010. Take action immediately
bad service
Hi,
We have raised request on 28th of last month for the transfer of connection to
new location which in within circle of less than 1km but till now no response
has been observed.Due to this we are not able to use IPTV, landline and
broadband.A number of request has been raised till now kindly investigate and
expedite the process and adjust the bill for the time where services is not
used.
Kindly fix is ASAP.
Account number:[protected]
email:[protected]@gmail.com
Mobile number:[protected]
For any question kindly call me.
Thanks, --
Shamshul Azam
+91-[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
pathatic quality of services
Hi,
I, Jatinder Ahi, would like to highlight the extremely pathatic quality of services that Airtel Broadband provides to their customer. I ordered a new connection to the company more than a week back, getting guranteed activation of services, installation within 2-3 days however till date, services have not even started, despite of various follow-ups. This is not even the bad, but the worst kinda experience.
Even while filling the new application form, I requested for a new model, for which Airtel was supposed to charge full amount from me, however I was shocked when Airtel people sent me a model saying its New, where it was repaired recently...
I really would like to inform Airtel about their product quality, and asking them to immediately take action on this.
Annoyed Consumer
Jatinder Ahi
Delhi
[protected]
Alternate: +91 124.6639834
jatin.[protected]@gmail.com
Airtel seemed to be very big company setting models in almost all domains. But i think the brand name is all fake. The customer service is pathetic.
It seems so hopeless that i am not even sure if this complaint would do any benefit altogether. But at least it might calm my anger on the service they provide. We have a broadband connection from airtel. When we called them first time, saying that we wish to have their broadband connection, they would entertain too much and rush to get a customer on their list. But once you have become one, they would forget you altogether. I think this is against all market ethics. The airtel connection we have is so unreliable that it stops working any day any time. We have called them many times, each time they send incompetent technicians who would just come, show their face and leave without any solution. When we said that it was a more complex problem, and an engineer is required to debug, they say that executive service is paid. What hell, We are already paying for a connection which is not working up to expectations and then want added money to do what they promised when they were installing the connection. If their customer care support cant handle so many customers they should maintain as much as they can handle. Stop having new customers with such poor service.
This event has totally shaken my faith from brands. Its all, "Badi Dukan, phike pakwan" sort of scenario.
to get my airtel prepaid number call history
I need my call history of my airtel prepaid number...Because i missed ne important caller number...
My mobile number is9949469869...Please help me in this regard..
Thanking you,
Yours faithfully,
Rajesh...
I will wii be waiting for your concern on this regard...
Thank you sir,
Yours sincerely,
Rajesh...
DEAR Managment, ,
i am SUKUMAR complaining from an outlet and i am an retailer from vijayawada8 LUCKY CELL SHOPPEE RAMAVARAPADU, this is to inform you that our area distrubuter is too irresponsable, i have given a small complaint to GET MPIN because i lost my MPIN before 15days up to now response, he wont even recive my call and answer, what to do i am loosing all my bussiness of yours AIRTEL
Reply me please or clear the complaint my mail ID is suku.naidu@rediffmail.com
dear sir,
my name is irshad rasool lone from srinagar J & K.
I need my call history of my airtel prepaid number...from last 15 days.
My mobile number is [protected] ..Please help me in this regard..
sir, i need it urgent.please
Thanking you,
i want call log this number [protected] ples sir sent my email id sanmugam2ymail.com
bal. loss
mera bal.katliya gaya aur meri koi bhi bat sunne ko razi nhi hai airtel wale.aur mere mobile no se airtel ka compaite no 198 bhi nhi lag rha.mere pass airtel ka sms 6:21pm date 18/5/2011 wo ye hai.Thanks for using WeeklySub subscription service from Airtel.You have been charged Rs 20. latest games http://gclub.in browsing @ 30p/20kb.aur net ka reacharg 98 ka bhi huawa hai.
Aapki schemen to aap ko hi kkatni paregi. yadi Airtel mein koi nahi sunta to NUMBER WAHI COMPANY NAYI, mobile company change kar lo. apne mobile part se schemein hatane ke liye mera ye letter follow karo.
"Jago Grahak Jago"
Airtel Mobile company is providing cheap & new schemes daily.
Do you know how is it doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been complaining always about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on
You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'YES'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards
Ashok Chawla
www.narindraworld.com, mailid : npsworld@gmail.com
First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe
deduction of amont by providing unwanted servies
Dear Sir,
My name is Tushar Shinde and my Airtel number is [protected] since last 7 years. My complaint is regarding providing unwanted services and deducting huge amount from my prepaid balance. Services (such as astrology, video chat) which I don't want are imposed on me and thereby deducting huge amount from my balance.
so you are requested to please do the needful otherwise I have to change my network.
Thanking you
Mr. Tushar Shinde,
Airtel company ko isse koi matlab nahi ki aap uske 7 saal se customer ho. usne to aapke paise kaatne hain. ye care to aapne karni hai. follow these steps to deactivate the schemes.
"Jago Grahak Jago"
Airtel Mobile company is providing cheap & new schemes daily.
Do you know how is it doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been complaining always about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on
You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'YES'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards
Ashok Chawla
www.narindraworld.com, mailid : npsworld@gmail.com
First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe
failed to activate my number after porting
Urgent/most immidiate
Reference complaint no. : cdamn20514654482 and cmopro30511381802
I switched from vodafone to airtel, on 5th may 2011 and received a confirmatory message about the activation of the services on the 10th may 2011. For last 7 days, I am unable to receive or send any call, despite repeated complaints to customer care. Every time the supervisor (Mr amitabh and mr harpreet) informed that the matter will be resolved but there is no result.
I am really surprised, if at this stage I am receiving such a customer care response from airtel, what type of services you are going to provide in future.
I have provided this number to some important customers from whom I am expecting some business calls. The non receipt of these calls may give me heavy losses. I therefore request an urgent action maybe taken to restore my connection without further delay.
Yours sincerely
Ankita kohli
Dear All,
Airtel company is doing forgery and gruop of 420 furd, doing all the customer fool very angary in the network...
Regards
sanar.C
Tamilnadu
Ankita Kohli ji,
Aap Airtel mein aa rahi hain. Aapne customer care ka attitude dekh hi liya hai. Please read my follwing views also to save your money in future.
Aware & Beware of Airtel
"Jago Grahak Jago"
Airtel Mobile company is providing cheap & new schemes daily.
Do you know how is it doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been complaining always about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on
You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'YES'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards
Ashok Chawla
www.narindraworld.com, mailid : npsworld@gmail.com
First Digital Photo Studio Of Kurukshetra
&
Communication Shoppe
deactivation of frenzo
I wanted to deactivate frenz0 which is charging 25rs every week thoiugh I dont use it. Hence I request u to deactvate that I [protected] and refund my deducted amount
The complaint has been investigated and resolved to the customer’s satisfaction.
in my airtel no [protected] in not able to deactivate airtel frenzo which is charging 25 f0r 15 days.even after calling ti customer care and sending msg to 121 as stop .they are not able to .so pls deactivate the service as soon as possible andgive my deducted amount..ive called airtel customer care 2 times n they r not able to deactivate it...
" Jago Grahak Jago"
You have told that company has applied only one scheme. Please check properly by applying followin steps.
Mobile companies are providing cheap & new schemes daily.
Do you know how are they doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number
by mobile company without your consent ?
Mobile companies are fixing/applying unwanted VAS on your mobiles & you may or
may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get
their mobile recharged. They have been complaining always about deductions by
the mobile companies. Among all of these I found a customer (Age 70 Years) of
Airtel on whose mobile Airtel Company has applied a record number of SIX VAS
such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack,
Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every
month mercilessly. ( For Proof I have Images of his mobile screen )
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial
number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on
You can know from above message that how many VAS are applied on your mobile
by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START0 to 1909'
You will get a message to confirm
Reply 'YES'
You can port from Airtel to other service provider by sending a message
'PORTMobile Number' to 1900. You will get a code. Simply submit your
documents to other company & enjoy the new services.
From Ashok Chawla(narindraworld) npsworld@gmail.com
Please forward this letter to your nears & dears to save their money also.
fake offer to retailers and debiting amount from their recharge balance
I am Airtel retailer from Tamil Nadu. Today morning I have received a call from [protected] airtel number and that person claimed that he is calling from Airtel Mumbai office, asked about my e-recharge balance initially and told that I am eligible for Rs.2500 e-recharge bonus which will credited by Airtel Mumbai and this has no connection Airtel Tamilnadu. Then he had asked me to do a test transaction the below way to get my number registered with them.
I should go to e-recharge menu and easy charge -> Recharge -> customer number to be [protected] -> Amount has to be "01000", he mentioned by putting "0" before will not deduct any money from my e-recharge balance.
I have done the transaction (ID: [protected]) and 1000 rupees gone from my e-recharge account. He disconnected the call immediately.
Then I contacted retailer helpdesk 404 and registered a complaint with them and they told they will get back to me in a while but I haven't received any response so far. I even tried to get my money back through Wrong EC retrieval but 404 CC told it is not possible for other state numbers!
I want to take my hard earned money back some how from that fraud airtel number, could you please help me in this regard?
My details:
Name: Karthik Raja
Number: [protected] (Sim is registered in my dad's name P.Subramaniam)
Please let me know if you require any further info
Hello All,
I cannot agree with the resolution provided.
Airtel Presence claims that they cannot refund my amount (Rs.1000/-) and asked me to file a FIR complaint against that fraudulent Airtel number. Even if I raise FIR or not, a person from Airtel presence confirmed that they cannot refund my money! I don’t know what's the use of raising FIR then!
One thing I am not understanding here is, all the Airtel pre-paid numbers comes under one cloud called "AIRTEL customers", I don’t know how the states within India making differences (Airtel says that state to state wrong EC transfer is not possible). Are they claiming by state wise customers count when they say they got 10lakh customers, etc, .? NO..
But when it comes to fraudulent activities like this, AIRTEL is not ready to help retailers/Customers to take back their money. AIRTEL is not ready to help customers when they are in problem, they don’t understand one's agony after a loss like this!
Bottom line, we all work for money and not sure why Airtel is not understanding that! When one of its customers is suffering a loss, it should assist maximum and should capable of satisfying them. They shouldn't leave them just like that.
At least implement a policy to help a retailers/customers like me, implement some new policies in your Airtel cloud please. We retailers accumulate our profit with very little percentage, penny by penny and losing 1000 rupees at a shot is a big loss for us, someone from Airtel should understand it just by standing on our side for a moment.
NOT SATISFIED WITH THE ASSISTANCE PROVIDED..!
Sir I am college student I am Getting Every day Call from this number : 91-[protected].Please do nessessary action immediately.
hai this is hanumatha rao my mobile no is [protected].I recharge through airtel website 100 rs bonus talk time recharge through net banking.I not recieved any talktime recharge.but I lost 100 rs in my account.pls help me in this regrde.
my recharge done by justdoit.com by sbi banking, also had resive message that your account had recharge with this much amout..
then affter checking it in account balance it was not their.
I am Airtel retailer from KOTA(RAJASTHAN) . 25.07.2012 TIME 10.15 morning I have received a call from [protected] airtel number and that person claimed that he is calling from Airtel Mumbai office, asked about my e-recharge balance initially and told that I am eligible for Rs.1290 e-recharge bonus which will credited by Airtel Mumbai and this has no connection Airtel RAJASTHAN. Then he had asked me to do a test transaction the below way to get my number registered with them.
I should go to e-recharge menu and easy charge -> Recharge -> customer number to be [protected] -> Amount has to be "01000", he mentioned by putting "0" before will not deduct any money from my e-recharge balance . HE GAVE HIS MPIN NO.1213 .
I TOLD HIM IF I PUT MY MPIN NO. IT WILL RECHARGE YOUR MOBILE NO. HE TOLD NO SIR OK YOU DO ONE THING YOU JAST PUT THIS 1213 PIN OK . I TOLD HIM IT OK . I DONT KNOW THAT IF I NOT PUT MY MPIN NO THEN HOW IT IS POSSIBLE .
I have done the transaction (ID: [protected]) and 1000 rupees gone from my e-recharge account. AND THEN HE SEND A MESSAGE THAT YOUR ACCOUNT FILLED WITH RS 1290 TOTAL BALANCE 2314. AFTER THAT HE TOLD ME TO READ THIS MESSAGE I READ IT ITS WRITEN RM 1000 TO 5000 DOBBUL DHAMAKA HURRY TIME LIMIT 20 MIN. HE TOLD ME SIR UR ARE LUCKY U GOT SUCH A GOOD OFFER FROM ARE COMPANY IF U RECHARGE YOUR BALANCE WITH 1000 TO 5000 IN 20MIN
OUR COMPANY DOBOULE YOUR AMOUNT . IF YOU TOLD YOUR AIRTEL RECHARGE MAN THAT YOU HAVE A CALL FROM AIRTEL THEN HE WILL NOT REACHARGE YOUR MOBILE WITH IN 20 MIN BECAUSE IF YOU NOT GET THAT INDIRECT HE GOT THAT SCEAME . SO I CALL HIM TO RECHARGE MY CELL WITH 5000 AIRTEL MAN COME TO MY SHOP AND THEN HE RECHARGE MY CELL. WHEN I RECHARGE MY CELL WITH 5000 I TOLD AIRTEL MOMUBAI MAN THAT MY RECHARGE MAN IS HERE . AIRTEL MUMBAI MAN TOLD ME TO DELETE ALL MESSAGE FROM MY INBOX .I AM SHOKED TO HERE THAT Y HE TOLD ME TO DELETE ALL MESS . I SAY I DELETED .HE SAY NO YOU NOT I HAVE READ YOUR MESSAGE FROM MY SYSTEM PLZ SIR DELETE YOUR MESSAGE . I DONT NO WHAT HAPPEN WITH ME I GAVE PHONE RECEVER TO MY AIRTEL MAN .HE SHOUTED ON HIM USE ABUSE WARD AFTER THAT THAT MAN CUT THE PHONE
I want to take my hard earned money back some how from that fraud airtel number, could you please help me in this regard?
My details:
Name: NITIN CHAWLA
Number: [protected]
every month rs.30 / deduction
Hi Sir/Madam
My Name is Nisha Singh & My Number is [protected], I have faced a problem from last three months that Airtel Radio service was activated on my phone bydefault & Rs.30/ deducted from my balance from last three months and every month this service is renewed & activated on my phone bydefault & when i asked customer care exe. they didn't deactivated my service. So, plz look at this matter for first Priority & deactivate this service from my phone & if possible so refund my balance.
Thanks & Regard
Nisha Singh
Mb : [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
cheating / defrauding
Hi Buddy is a cheating service and Airtel is a party to it. They advertised in the Times of India asking us if we will vote against corruption and for Anna Hazare" We were supposed to sms a certain number which i did. Immediately i got an sms saying that Rs. 15/- is being deducted because i "subscribed to Hi Buddy" to it. Later I saw the fine print --very tiny at the bottom of the ad mentioning the Rs. 15 and the deductable subscription. The ad was deliberately mischievous and misleading because apparently we were just supposed to vote for Lokpal Bill and against corruption. This was last month. Now again this month they have deducted Rs. 15/----it has become a monthly feature now. I am sure a Public Interest Litigation should be filed against Hi Buddy for cheating people; misusing and sabotaging a great cause. Airtel/ Hi Buddy, unsubscribe immediately!
Satish Sharma
12.5.11
Mr. Rakesh!
I am shocked to hear from u (which u have written 12 hours ago) that i haven't written. Is it a deliberate policy at Airtel to be deaf?---to delay resolution of a problem so that Airtel makes more illegitimate money meanwhile? I have given u details atleast twice and u say u haven't heard from me. Do u want me to write on 12 complaint boards to be heard?
Satish Sharma
18.5.11
Hi Rakesh!
Thanks for the reply. Please unsubscribe me from "Hi Buddy" which i never asked for. The advertisement was highly deceptive and misleading with an intent to entrap unsuspecting persons into becoming customers for a service even if they didn't want to. Rs. 30 have been deducted from me for nothing---not something that i asked for! Why does Airtel behave like a Thug or fly-by night operator?
Please stop it immediately and confirm that u have unsubscribed me.
satish sharma
14.5.2011
Mr. Rakesh,
I have already given u all these details on: airtelpresence@airtel.in a few days ago--yet i repeat them here:
address: C-2/2499, Vasant Kunj, New Delhi-110070
landlines: 011-[protected]/ [protected].
mobile: [protected]
Resolution is between two disputing parties. This is daylight robbery/ pure loot by deception by Airtel--just stop it immediately! My family already has two Airtel mobile connections and one unlimited internet DSL connection. If u don't stop it now i would rather severe all my connections with Airtel and would have nothing to do with an unscrupulous company whose antecedents as such are suspect.
Satish Sharma
Mr. Satish Sharma
You can know by my experience that Airtel Company is cheating its customers including senior citzens & ladies.
" Jago Grahak Jago"
Mobile companies are providing cheap & new schemes daily.
Do you know how are they doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number
by mobile company without your consent ?
Mobile companies are fixing/applying unwanted VAS on your mobiles & you may or
may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get
their mobile recharged. They have been complaining always about deductions by
the mobile companies. Among all of these I found a customer (Age 70 Years) of
Airtel on whose mobile Airtel Company has applied a record number of SIX VAS
such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack,
Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every
month mercilessly. ( For Proof I have Images of his mobile screen )
*Suppose for example you or any of your friend/known have an Airtel mobile
connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial
number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on
You can know from above message that how many VAS are applied on your mobile
by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START0 to 1909'
You will get a message to confirm
Reply 'YES'
You can port from Airtel to other service provider by sending a message
'PORTMobile Number' to 1900. You will get a code. Simply submit your
documents to other company & enjoy the new services.
From Ashok Chawla(narindraworld) npsworld@gmail.com
overbilling
Sir, I am Stanley Sampath Kumar, having Airtel Broadband connection with a fixed landline No.080 [protected] since May 2008. The fixed line is not functioning for more than six months. But for the last couple of months I am receiving bill which includes voice charges. I am not paying for the call charges. However, I am paying for broadband connection I am utilising. All my efforts in mailing to airtel has failed. But I am being harassed by the company officials that I have clear the outstanding dues. In fact, I lodged a complaint was lodged for which there is no response(Complaint No.[protected]).
I am being put to lot of humiliation and hardship by the frequent harassring calls from Airtel< Chennai office.
In this regard, I request your goodself to kindly disconnect the broadband connection and remove the installations and your junction box fixed in my premises immediately, so that I can be away from the unsolicited and harrassing calls.
Dear Sir/Madam,
I am yet to receive your response for my previous mail. Please act fast. I am awaiting for your early decision.
Regards
Stanley Sampath Kumar
It is regretted to note that one person by name Mr.Sadiq called me over my mobile and demanded that he wants to take away the broadband modem and the telephone instrument. When I checked up at my residence, it is understood that the connection has been deactivated. If this is your attitude, I do not understand why your mail says that you require some time to resolve the issue.
It is once again reiterated that the fault lies on your side. When I tried to contact the concerned persons, your company has been persistently harassing me with unnecessary call. In addition to this, now your people wanted to remove the telephone and modem without any reason. Also, if you are firm in decision, you may have to remove the junction box/pillar fixed in my premises. Dismantiling this would disrupt the other connections routed through this pillar.
with regards.
Language may not be correct. Please read and act on the intention.
wrong recharge on rc 48 topup
Hello,
I have seen a offer in my mobile yesterday( 11th May 2011 ) while querying my balance on *123# after balance that there is full talk time offer on 48RC but when I did the recharge of 48 then I got talk time of only RS 1. Could you please let me know which offer these money is deducted and if possible please refund it back as top up recharge. When I am trying to talk to customer care representative then it say some msg(use *121*2# for you balance enquiry... ) and disconnect the call. Not sure why its happening?
Thanks,
Latesh
mobile no#[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been an Airtel prepaid customer for last 1 and half years now. My number is [protected].Recently I started to get sms's that they have renewed my Airtel Radio, and every time charged my Rs. 30 for each even though I did not subscribe to any of them. On calling they promised to refund the money but I have not received yet.
On 22/08/09 I had called customer care and spoken to Mr Hanumanthaiah and later the call was transferred to Asha Madam the supervisor and I was promised the refund within 24/08/09 by 4.15pm and the ref. No was [protected]. But when called again Mr Karthik was on line and my call was transferred to Mr Ravi and then to Daksha madam where in i was again given the commitment of 25/08/09 by 6.00pm and the ref No was [protected]. And also i was told that did not happen the she would do it online at 6.00pm.
But even on 25/08/09 it was not done and when called the customer care no to my shock they were not ready to give any information.On 25/08/09 at 6.00pm i spoke to Mr Prasad the supervisor but he was again giving me only commitments and he was not ready to transfer the call to the seniors or the persons to whom i had spoken earlier and he was telling call back after 2 hours.
Again at 7.00pm I called back to customer care and one Mr Raju spoke to me and to my surprise he says there no complaint lodged from your number and when i start giving the ref No he says I cant give you any information and do what you want to do if you want take down my address but i can not give any information.
These customer care officers are very rude, I am quite ready to give up my airtel no and not use it ever again. Is this the way to treat the consumer? I think there is a big scam going on, wherein if any sim card has not been used for few months, Airtel starts deducting without the consent of the consumer and then claim that they can only look up account for last 24 hours so that they do not have to refund.
I would also like to know what other charges they have deducted from my account since Jan 08 until Aug 25th 2009 without my consent, and of course refunded. And also refund me for any illegal downloads/charges that they have done. This has been lot of harrasment for me, I have spent lots of time, just calling up Airtel in the last 3-4 days. In fact now I have even lost track of what all they have charged and what they have given back. I would like a detailed inquiry.
My email id is praveencoelho@in.com please reply of the remedy
Dear Sir/Madam,
I am using Airtel prepaid network for my mobile. I want the call history (all missed, received and dialled call log ) for last 3 months. My mobile number is [protected]. I request you to send the same on my email id "tejmestri@gmail.com"
Thanks,
Sanjay([protected])
i recharge my mobile number [protected] by using easymobilerecharge.com . i recharge it for 100 rupees and i got only 10 rupees of balance.
Hello sir
i am using airtel prepaid no.[protected] name vikas gehlot .sir my contacts deleted from phone so sir can you send me my dialled call history of previous one month on my email id vikasgehlot57gmail.com.
Name: vikas gehlot
phone:[protected]
please reply as soon as possible
dear sir/madam,
my no. is [protected](name-Dilip Choudhary)i want my call details of 1 month.please send it to manishbharti.injsr@gmail.com.
thanks.
prepaid connection disconnected
proof read the posts completely before sending to me sometimes when writing quickly u leave words like 'the' 'and' some times u miss 's' - please avoid such errors avoid statements/predictions ( u can only wen u have proof - show stats in tat case), be sure about wat u write write attractive titles - title is very important, title is not just about...
Read full review of Airtel and 7 commentswrong balance deduction of rs.55 from prepaid mobile no. [protected]
I have been using internet from my airtel sim on my computer over an year or so. On 9th may, Rs.55 (approx.) was deducted from my account.
When I contacted customer care, they told me i was using airtel live even without any such settings!
Now my question is when i am connecting with dial up connecting, how can i choose between airtel live or mobile office?
I was already doing this over an year and this deduction suddenly happens on 9th may.
Is there any way that I get my money back else i m left with option to switch operator...
Solved now!
Airtel Sucks!
Never ever fall in their trap
The same thing happened to me, today. First of all, i was using free facebook scheme(which is free for 4 telecom cos);and i have lg simple phone. First of all, the free facebook cut 0.10rs(i had been using it free for 10 days). Then after i turned it off for 10 min. Just for query, i checked my balance, Rs 55 rs was cut.What the hell.Instantly, i contacted Customer service and registered a complaint.They have told that they will answer by august17.In the last 3 years, 400-500 rs have been cut for no reason.This time, nothing constructive happens, i will use MNP. Even if they delay my mnp, i will buy another sim card.
sushant1002001@yahoo.com
consumer unsafe : ways of handling customer complaints
I had faltered a Bill Payment for my number in Bangalore intentionally as Customer Care failed to change my address requesting as many times as possible following all possible IVRS, walk-in to store etc. I thought of stopping the payments and get things done. I still owe Bharti my Bill and as an User - I will be paying it - but are there ways correct?
The collections department for Bharthi hinders into its customer's privacy and analyze the calling details and call up your family, near and dear ones and protray as the courier service. I had earlier spend lot of my energy in understanding this and in fact to all my surprises even Legal team of Airtel is aware of it... They have a lame attitude and just say that there's not any compliance which they are not following.
Is this right? the collection team just talk in a very abusive language - not sure how to deal this - but I guess this moves forward. Please feel free to comment and I will be more than willing to contribute...
I gotta call today again and in the same model and with almost similar language... I have attached an email for reference with names and numbers masked...
Sat, November 7, 2009 4:49:53 PM
Re: Regarding airtel payment -98458*****-c
From: MASKED23
View Contact
To: Corporate.[protected]@Airtel.in
Cc: [protected]@gmail.com
________________________________________
Dear Corporate Collections/Vikaas,
I was expecting a response and resolution to the query as mentioned in the email chain below. I would be in position to confirm the due-payments only after your reponse and assurances on the address change and query resolution. Please help me in taking this forward. I would like to retain the number and use it even in coming times. The disconnect to service is understandable on the non-payments of bills.
I appreciate your time for the telephonic discussions yesterday and allowing me for putting forward my concerns to you. I have requested you earlier through this email and assured you that I would be making the payments; but needed an assurance from you on the conflict item which has been long due.
As per my request for not giving me a call, Mr. Ram; an Airtel authority kept calling me and also been arrogant over the discussions. He kept insisting on a negative tone that Payments has to be made today, else he would approach my cousin who stays in Bangalore. Even my request and affirmation to him that I have had an on-going email communication with you; he failed to recognise it and said that I am trying to fool him.
Please note that the he has procured the address of my cousin/aunt in a falsified way by portraying as a Courier guy with undelivered courier. He procured the address from my brother (who's number was picked from my calling list [hindering my privacy]). I have marked my brother in this communication as CC. He did Blackmailed me saying that he is standing outside the gate of my aunt and he would approach my aunt who stays in Nandi Enclave if I do not make a payment by evening.
I would want you to let you know that Mr. XYZ123, my attorney for law; marked on this email will take the discussion forward with you and would like to understand that whether all consumers are treated, blackmailed in the similar fashion; whilst I have been reachable on my alternate number and email. My immediate concern is the safety of my family and friends who has been approached through my references.
I would like to get the payment done only after the resolution has been identified and proper legal action as permitted by Law is done.
Thank You.
Best Wishes,
Masked23
Phone: +9198458*****
________________________________________
From: MASKED23
To: Corporate.[protected]@Airtel.in
Sent: Tue, November 3, 2009 8:48:30 PM
Subject: Re: Regarding airtel payment -98458*****-c
Dear Corporate Connections,
Thank You for sending across the details and as I understand rightly the due payment is 16612.09 if payment is done by 08-Nov-09. My sincere apologies for not been able to make the payment on time. I would be travelling starting tomorrow and would like to make payments only after, I am back from my travel. Please feel free to add intrests to the payment in case of over dues.
I would also like to bring the following to your notice:
1. A person uses my private calling numbers (people whom I have called in last 3 months ) and reach out friends and relatives seeking false story and trying to defame on the grounds of non-payment bill is highly unacceptable.
2. I have been with the service for more than half decade when Airtel was mere the entry level brand in the market; and expected very high level of professional behavior while resolving the conflict on the item
3. Folks from collection called up my family with false identification of "courier folks" and seeking details when you have had alternate mode of connectivity available.
While I have been missing on the payments in past one year is because of your portal does not allow the change of address when it comes to change the address in city; I have atleast made this statement loud and clear upteenth times that I have got myself relocated to Hyderabad. The loyalty was so high that, I kept the number in Roaming to retain the number and service. I hope you should have realized it by now.
I have earlier written to people on the limitations of portal address not to be changed and expected a response/notifications. Also, the capabilty to make a payment has never been a challenge as my bills have always been around 5k-7k as an average and had been a continous payment throught out.
Mr. Ram (probably name changed) of telephone number +[protected]; had a real bad tone and lacked basic etiquettes to speak to the customer. I would sincerely appreciate if he does the due dillegence and respect an individual before talking to the person.
Please suggest me the next step; and if required I am ready to address the concern in the required legal forums and would like to bring the discrepancy in services from both sides.
I would like to confirm the payment of bill by 07-Nov-09 and response to this email will determine the mode.
Thank You.
Best Wishes,
Masked23
Phone: +9198458*****
________________________________________
From: "Corporate.[protected]@Airtel.in"
To: MASKED23
Cc: [protected]@rocketmail.com
Sent: Tue, November 3, 2009 9:32:20 AM
Subject: Re: Regarding airtel payment -98458*****-c
Dear Masked23,
Apologies for the inconvience caused...
The mobile number was wrongly mentioned.
This is to inform you that there is an outstanding due towards the mobile number 98458***** of rs 16612.09.
Kindly find the attachment for the bills.
Request you clear the dues on or before 10th November.
Regards,
Corporate collections.
MASKED23
11/02/2009 10:14 PM
Please respond to
MASKED23
To Corporate.[protected]@Airtel.in
cc
Subject Re: Regarding airtel payment -[protected]-c
Please do not print this e-mail unless it is absolutely necessary
Dear Corporate Collections,
I am one of the defaulters for the non-payment of the bill but I believe the number and amount mentioned is not intended to me. I would like to take this opportunity and request you to share the default details with me. I would also like to bring it to your request that payments will only possible in the next quarter.
Thank You.
Best Wishes,
Masked23
Phone: +9198458*****
________________________________________
From: "Corporate.[protected]@Airtel.in"
To: [protected]@yahoo.com
Cc: [protected]@rocketmail.com
Sent: Mon, November 2, 2009 4:05:56 PM
Subject: Regarding airtel payment -[protected]-c
Dear Sir/Madam
With regard to the above subject we wish to bring to your notice that there is an amount of 16179.7/- outstanding on your mobile account bearing number- [protected]
Please note this account is under the scrutiny of our credit control team and Non settlement within10th November- 2009 will force us to initiate further course of action to recover the said dues.
Request your cooperation to clear the dues with immediate effect.
Warm regards,
Vikaas….
[protected]
Imran….
[protected]
Airtel Collections
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Dear Rakesh,
I have received a note from you stating that your team is working on it. Please let me know once you have a concrete communication for the issue highlighted.
Thank You.
Regards,
Amitesh
Dear Rakesh Ranga,
I have send you an email and will update resolution and concerns in this public forum when achieved. Please feel free to contact me on my email id.
Thank You
Regards,
Amitesh
Dear Rakesh Kumar,
I hope this is not one of those "Good Cop" Email and to neutralize what's happening. At the outset, looks like even you are accepting the fact that this is a very standard practice of "getting things done". Is Airtel authorized to share personal information from calling list and share with Third Parties. I do not remember signing anything with Airtel.
Thanks to Mr. Pradeep for his comment and "Threatening" is a right word for the tone which is set.
I have always been reachable and will always be willing to help in all possible ways. I am motivated enough to help protect consumer from the agony of Airtel folks.
Warm Regards,
Amitesh
The complaint has been investigated and resolved to the customer’s satisfaction.
You can't sue them due to "lack of evidence". You can't track back the numbers from where you got a call. They even resort to deleting compliants from their customer care systems. I'm myself a hapless victim that moved to Vodafone after trying to get a compliant resolved for over an year. When writing to the Appelate authority did not help, I decided not to pay my bill. However, I continued to write to Airtel about this every week. Within a month of the due date some one called my cousin posing as a courier and asked for my number, some one came home asking for the bill and some one called my Dad and threatned him!
Overview of Airtel complaint handling
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Airtel contacts
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Airtel phone numbers121121Click up if you have successfully reached Airtel by calling 121 phone number 1 1 users reported that they have successfully reached Airtel by calling 121 phone number Click up if you have UNsuccessfully reached Airtel by calling 121 phone number 3 3 users reported that they have UNsuccessfully reached Airtel by calling 121 phone numberQueries and Requests198198Click up if you have successfully reached Airtel by calling 198 phone number 1 1 users reported that they have successfully reached Airtel by calling 198 phone number Click up if you have UNsuccessfully reached Airtel by calling 198 phone number 1 1 users reported that they have UNsuccessfully reached Airtel by calling 198 phone numberComplaints1215012150Click up if you have successfully reached Airtel by calling 12150 phone number 1 1 users reported that they have successfully reached Airtel by calling 12150 phone number Click up if you have UNsuccessfully reached Airtel by calling 12150 phone number 1 1 users reported that they have UNsuccessfully reached Airtel by calling 12150 phone numberDTH
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Airtel emailsAirtel.presence@airtel.in100%Confidence score: 100%Support121@airtel.com100%Confidence score: 100%Support
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Airtel headquarters20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, 560078, India
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Airtel social media
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Mr.Solomon1068
Airtel se koi balance deductionm se preshan hai koi customer care se. aap PORT ke liye message bhejiye Airtel have to contact you. tell you friends also. How to do this read the following letter.
"Jago Grahak Jago"
Mobile companies are providing cheap & new schemes daily.
Do you know how are these doing so ? What is the secret?
One more question.
Do you know how many Value Added Services(VAS) are fixed on your mobile number by mobile company without your consent ?
Airtel Mobile company is fixing/applying unwanted VAS on your mobiles & you may or may not know.
This is one of the secrets of above question.
Many customers including senior citizens visit my shop daily to get their mobile recharged. They have been complaining always about deductions by the mobile companies. Among all of these I found a customer (Age 70 Years) of Airtel on whose mobile Airtel Company has applied a record number of SIX VAS such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack, Kareena Kapoor, All Cricket Pack.
Airtel company has been deducting a huge amount from his credit balance every month mercilessly. ( For proof I have images of his screen)
*Suppose for example you or any of your friend/known have an Airtel mobile connection.
You can check it like this.
1. Send ' STOP' to 121
(HAVE YOU SENT)...OKAY
You will get back a message like this if their is a VAS on you mobile.
"The following services are active on your mobile. To reply type the serial number of the service that you wish to 'STOP' "
1...
2...
3...
4...
5...
6...& so on
You can know from above message that how many VAS are applied on your mobile by the company. If you want to STOP these services then follow the steps.
REPLY '1'
You will get one more message from the company to confirm again.
REPLY '1'
Follow these steps untill you get a message that.
" Kindly note there are no services active on your Airtel number."
*After this send one more message to activate DND like this
'START space 0 to 1909'
You will get a message to confirm
Reply 'YES'
If you think this information is helpful then please help others to save their money & send this information to your friends & relatives.
Have you saved your money ? How do you rank this information?
NORMAL - GOOD - VALUABLE !
PLEASE REPLY.
WAITING FOR YOUR REPLY..
Thanks & Regards
Ashok Chawla
www.narindraworld.com, mail id : npsworld@gmail.com
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