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Airtel review: harassment by airtel telecaller 85

J
Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

My below mail to airtel zonal officer explains all...

PS: Interestingly 'my post in complaints board' has been removed by some means so posting it again.

Hi Sir,

sub: Sexual abuse by a Airtel telecaller.
note: This mail is meant for the Chennai zonal officer because the telecaller spoke(abused) in tamil.

Here is the complaint i posted in a forum.
Please be patient in reading this and advise your telecallers be polite to customers, especially when they call NON CUSTOMERS by mistake.

They are wrongly advised to collect the money by any means i guess.
This wrong advise by some low level officers will spoil the entire organisation's reputation.

I too would like the Airtel to grow like a giant to have a balance with other competitors.. but now the arrogance showed by your telecaller gave me a bad image of Airtel.

Here is the complaint to you.
http://www.complaintsboard.com/complaints/airtel-c27489.html

I got a call from a telecaller on 27/sep/2007

She was asking me about the payment of bill for some airtel number(which is not mine)

I told her that i don't know anything about that number.
She started scolding like hell. I used at most abusive language like

"You can earn money with going to man and pay bill"
"You can sell your baby to pay the bill"

etc

This is a horrible call i got.

I decided to RECORD THE CALL next time and report it to cyber crime police.

It is shame on Airtel to have such telecallers on board.Is this the way the collect money?

Oh my god i never will go for Airtel and allow my friends and family too to go with them.

I am sending this link to the nodal officer of airtel in Tamil Nadu(Chennai). Let us see what he do for solving it.

+ 91 [protected], nodalofficer.[protected]@airtel.in

Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028, Tamil Nadu

- Jagdish([protected]@gmail.com)

I believe you take this seriously and act on this. I could have come out of this problem simply by giving a complaint in the cyber crime and left it there. Why i am writing you is, i want this company to grow and serve people. That doesn't happen when you have telecallers who use sexually abusive languages to a non-customer too.

Thanks for your understanding.

Jagdish R

Update by Jagdish
Sep 28, 2007 9:44 am EDT

I got this following reply...

==========================================================================

Dear Mr.Jagdish,

Thank you for contacting Airtel.

We refer to your mail expressing your concern on the telecalling received from our end for payments. We sincerely regret for the inconveniences caused. We request you to kindly provide us your contact number to gather information on this incidence. We thank you for bringing this to our notice to take immediate corrective action.

For further assistance please reply via e-mail. We can also be contacted through web on 121@airtelindia.com

Thanks & Regards
Karthika
Nodal Officer
Customer Service Delivery
================================================================

i replied back this way...
================================================================

Hi,

Thanks for your prompt response and sincere concern to solve this.

When asked about her number she said the following numbers "[protected]", "[protected]".

FYI: She again called today when we were not there and was threatening my old parents to give the home address. My parents wants me to go to police immediately.

When i am not even a customer of airtel. i don't know why they are behind me.
I would appreciate if this menace is put a full stop before it reaches the breakpoint.

Please give me your contact number and the convenient time to call to give more details on the incident.

Thanks,
Jagdish.

========================================================================

Update by Jagdish
Sep 28, 2007 9:47 am EDT

My genuine question to AirTel

Are you NOT recording the customer support calls?

When we said we will record this call. She is telling, "Go and complaint to anyone... i am least bothered"
What is giving them so much arrogance? the anonymity isn't did?

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85 comments
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Nitin Ashok Joshi
,
Oct 05, 2006 12:00 am EDT

To Whomsoever this adresses...
I had a two day trip to SELEM Tamilnadu about 220 Kms from Bangalore..where i dint feel the need to activate the roaming on my phone...on my way back, Unfortunately i met with a Severe Accident (head On Collision with Govt BUS) on the 1/10/06 at 2.30 on Nationalhighway ..My Car is a total wreck and i am about 6 KMS from nearest hospital...My co passenger sufered the Brunt of the disaster with two severe lesions on her forehead...needed intensive treatment and several stitches...One GOD sent angel helps me take her to the hospital..(All my items are in the car...some bits dis-integrated...) get her into the casualty ward ...then i got back to the car to get our things(Phones,Bags,Wallets) from my TOTALLED CAR and get back to the hospital...She was sent to another hospital for Ct Scanning...In the mean time i realise that the Hospital does not accept CREDIT?DEBIT Cards.ATM being 4 KMS back into town...I TRY COntacting MY EVER COMPETENT CELLULAR PROVIDER "BHARTI AIRTEL" in between filling forms buying emergency medecine and trying to arrange for MONEY, speak to an Advisor called MOHAN.B at precisely 3.30 P.M Our converstion as far as i can remember went like this...

Me> HEllo sir,please help me ,I am in a "EMERGENCY"I have met with an acident and need to use my phone.Please activate the roaming facility...

Mohan> You need to send a message to ...

Me > I know the procedure but i have no NETWORK AVAILABLE...Please activate it from the system...

Mohan > I'm sorry. That cannot be done.this is something you should have done while you were at bangalore...

Me> I know that sir but this is an emergency Pleas...

Mohan> I'm Sorry THANK YOU FOR CALLING AIRTEL...

THANK YOU AIRTEL! You are exactly the kind of shepards that cant Even take care of your SHEEP...Then why even Bother...and DO YOU REALLY need SHAH RUKH and SACHIN to PROMOTE YOUR INCOMPETENCE at YOUR PRIMARY OBJECTIVE TO EXIST (Service)!

Nitin Joshi
Nitin.a.j@gmail.com
[protected] ( Wont have this number for long)

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pkkot
, IN
Dec 30, 2011 11:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had been using airtel simcard for last 5 years, suddenly oneday this sim got deactivated .During this time i was out of country for 3 months. when i complained this to airtel office in mangalore, they said that sim is not able to activate again, as reason is unknown. Pls activate this sim urgently as early as possible.Airtel phone no.was [protected].
Email:pkkot@yahoo.co.in

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shriram moghe
, IN
Mar 17, 2011 5:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company uses my airtel mobile connection [protected] unauthorizedly and sends SMS with words like HOTTEST BODY etc. .. My complaints to 198 (airtel complaint centre ) more than 5 times went futile. AIRTEL must stop this nuisance... Thanks to govt that option to turn to other operators is now available...i am thinking of that

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suresh.v
, IN
Mar 16, 2011 3:32 pm EDT

i have airtel sim ...two days back i got a call from customer care of airtel india they have told me my mobilno7760603280 selected for the prize of RS 25 lack(25, 00, 000)
i want that winnig money...
to the address of satish s/oveershetty honnale brahman galli old town
bhalki dis- bidar(585328
state karnataka
con-india

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jose rex
, US
Nov 22, 2010 3:01 am EST

5 days ago i bought airtel simpak at sikka from local vendor, load balance 750.48 rups, iam a seaman which has limited access to go out to submit requiremnts, i did not used sim the day i bought it and have misplaced the sim pack, i only have sim card with mewith msi# [protected] 4 h1. Now im at mumbai port and i cannot access my sim. Pls activate mysim so i cal call to philippines. Thanks rex

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Ravika
, IN
Jun 27, 2010 2:13 am EDT

Hallo,

My last Mobile no :[protected]. I receives calls from unknown no for lautry.

I complained many times but no solution. After that i stopped my payment and changed my no.

But since last week i am receiving calls from unknown no. They are abusing me and my relatives.

Please do something.

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jac.007
, IN
Mar 11, 2010 12:17 am EST

I have a new Airtel prepade connection in working properly. But i am continue receiving warnings from service provider that i have not send my Enrollment form, while I have submitted it before purchasing the sim card.

Please help me or give any suggestion.

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Bhim99
, IN
Aug 14, 2009 10:19 am EDT

I was using this no. [protected] some time back and later closed it.
Still I receive emails from airtel to make the pending bill payments. I did all closures before actually surrending the sim and number with Airtel Outlet.
Requesting the concerned people to look into the matter.

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tiwari.abhi
, IN
Aug 05, 2009 6:25 pm EDT

Hi, I am using airtel prepaid mobile having mumbai no [protected] and presently I am in Ahmedabad. I am not using this mobile and any of its services still daily by balance is getting deducted.
Please suggest.

Regards,
Abhishek Tiwari
[protected]

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Aparna anusuri
,
Apr 23, 2008 4:14 am EDT

hi, Airtel is deducting from my post paid amount for back ground music. With out any confirmation how you would deduct the amount. I want my money back.

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udit
,
Nov 29, 2007 12:00 am EST

Airtel Mumbai offers a tariff of 1.00 RS to an STD no. in Friendz Forever. However after numerous complaints , i am charged the normal rate of 2.40 Rs. only. All my complaints to the Nodal officer went in vain too as they don't check the problem and don't apply correct charges the next time i make a call to the STD no again. I still get charged at the same rate instead of the discounted rate which i should normally get.

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R.karthic
,
Nov 19, 2007 12:00 am EST

I bought 15 numbers of airtel cug connection
but still 2 numbers is not working

airtel customer care is very poor

R.Karthic
[protected]

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Dr Madhav Baware
,
Nov 19, 2007 12:00 am EST

I had changed my mobile handset a week before. I purchased new handset Nokia 3500. But I am unable to get GPRS and AIRTEL LIVE, MMS servise after repeated reminder and messages. I think airtel is unable to help their customers.
The services is very poor quality. The representative dont answer properly when called on phone. Even dont satisfy customer's query. It is ridiculous.

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Nandita Nidhi
,
Nov 15, 2007 12:00 am EST

I had taken my sim under special plan with 2 years validity in which Airtel to Airtel free talk time of Rs. 67 every month however I haven't received the free talk time for the month of November yet. I have called the customer care number repeatedly but their syster fails to put my call through to the executive. Pathetic customer care service.

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VIVEK SINGH
,
Oct 30, 2007 12:00 am EDT

From the last 3 months i am facing excess billing problems up to 40%. Not getting correct information even through unbilled facility. Not getting any response from customer care as well. Very poor service.

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rachna
,
Oct 20, 2007 12:00 am EDT

I have airtel internet connection but its connectivity is very poor. Server never works when i connect internet. I m very frustrated.

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Niranjan
,
Aug 09, 2007 12:00 am EDT

I have a corporate plan and wanted to change the rate plan. When I went to their HQ in bangalore and asked to change the plan they suggested me to call their 121 toll free number, i came back and when called they want a written request by going back to their HQ.

I sent them three emails and they claim they have not received a single email!

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dn vinay
,
Jul 08, 2007 12:00 am EDT

20 days back i was using hello tunes facility on airtel on which i did not got it connected and i got 20 rupees deducted for which there is no reason for this amount reduction. There is also no proper customer response just for name sake all these people are operating and my complaint number is [protected] and the customer care s name is sandeep. This is the kind of response airtel gives to customer inspite of me calling them several times.

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Animesh Bhatt
,
May 30, 2007 12:00 am EDT

I have a post paid corporate connection with airtel in bangalore ([protected]). I have shifted to Pune and before shifting I had sent then email (twice) and called the customer care to cancel the connection by 15th of May. I am posting this complain on31 May and still they are not canceling the connection.

I did call Bangalore customer care (which is charged) and the customer care guy are not responding properly.

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Giridhar K
,
May 23, 2007 12:00 am EDT

I had opted my Airtel Instant Post paid connection on 15.05.2007 by paying Rs. 599.00 through checque, which was cleared on 19.05.2007 itself. The connection was activated immediately.

Today all of sudden my cell is out of service. My cell number is [protected]. The customer care number is also not functioning & ends with no answer.

Thanks & regards,
Giridhar K

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Abhishek Goyal
,
May 03, 2007 12:00 am EDT

My mistake to go for Airtel ... Please do not do this with others. I took Airtel connection 1 month back ,now I want life time with 999 scheme, but customer care says this can not be done on my no. as this does not fall in that scheme of 999. Really ridiculous and nonsense customer care. They doesn't know how to speak with customers.

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Sanjiv Kapoor
,
Oct 25, 2006 12:00 am EDT

I had made my bill payment by ICICI phone banking on 05-10-2006 amounting Rs. 2267 and as per record of ICICI Bank they have paid this money to AIRTEL  DELHI on 06-10-2006, but it not reflected in account of my Landline phone no [protected].

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GIRI MAHADEV
,
Oct 07, 2006 12:00 am EDT

I am a prepaid airtel customer for a very long period. Today I bought Rs. 450/- prepaid coupon from a dealer and when I try to reacharge it, a voice message indicates me that the service is temporarily unavailable. The message comes soon after I enter the 16 digit code followed by #.

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Krishnamoorthi
,
Oct 06, 2006 12:00 am EDT

I am airtel prepaid customer my number is [protected]. On 29.09.06 they are send one sms for subscribing cricket score, but i am not interested on that. On the same day they deducted Rs.99/- from my account. I make complaints to customer service every day, they are not responding for that. Kindly perusal in this matter.

Thanking you!

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Prashant Tandon
,
Sep 23, 2006 12:00 am EDT

My 121 has been blocked since last 4 months. I have complained 6 times threw sms but no action has been taken. Now I am unable to send sms to 121.

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Mr.Anuj
,
Sep 04, 2006 12:00 am EDT

Hello, my name is Anuj. I taked a new airtel prepaid connection(on [protected]) under the scheme that I will get Rs.50 extra on every recharge on further six months. But when I recharged next month of Rs.345 I received the talktime amount of Rs.177 but not my Rs.50 extra according to scheme. No action had been taken yet. Pleare update my talktime amount soon. Reply me at:'Coolanujhot@yahoo.co.in'. Thank You in advance.

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Ritu s
, IN
Apr 08, 2012 10:40 pm EDT

I got a call from Airtel asking for bill payments when informed the telemarketer that the bill will be paid after 10days since i am out of station the telemarketer used abusive languages and her contact no. was [protected]

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Sumity9
, IN
Mar 14, 2012 12:00 pm EDT

Dear sir,
I am a very old user of airtel services but from last 4 months i am unable to send any SMS . i comlainted many times regarding the same but there is no respond from their side .
please help me. realy i am facing very difficultis.
Mo. No. [protected]

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Pradeep20
, IN
Dec 27, 2011 7:46 am EST

I have activated GPRS and recharged with 98, but when i connecting through my mobile, its not getting connected. I have called 4 times in costumer care but they didn't respond.

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narendra sharma1994
, IN
Jul 06, 2011 5:33 pm EDT

i want to change my cell no. [protected] from postpaid to prepaid, for that i submit my id proof and residential proof but company ask me for xerox of watel or electricity bill and refuse me not to change that. kindly help me in changing my service

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Gasmers328
, US
Jul 22, 2010 11:26 am EDT

I have called up the customer care guys in Airtel 10 dyas back and requested them to shift the DSL connection and telephone line to my new place. I am calling them daily and not getting that shifted.

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bhavesh rinait
, IN
Jun 24, 2010 9:40 am EDT

Dear Sir, I have Airtel mobile No. [protected]. On 22. 06. 2010. I received a message from your message service no. [protected] mentioning "Thanks for subscribing to Airtel talkies., You have been charged Rs. 10. that was happened 2 times & You have been charged Rs.20.

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A.Susairaju
, IN
Nov 19, 2009 12:40 am EST

Hello,

I am working at Muscat and frequently receiving SMS from AIrtel which is costing me much. Kindly stop sending SMS to my below No: [protected]

Regards,
A.Susairaju

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narendra lohiya
, IN
Sep 28, 2009 4:56 am EDT

i am received sales promation masseges & calls but not stope this service

narendra

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Sony
,
Jul 06, 2008 12:23 am EDT

Deducted money 100rs saying i downloaded some java game which i have not. I have a unlimited one year gprs connection. They don't explain what i downloaded.

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Gurpal Singh
,
Jul 01, 2008 6:36 pm EDT

REQUEST TO SUSPEND "GURBANI" SMS TO MY PHONE NUMBER [protected].

I HAVE COMPLAINED BY PHONE TO CUSTOMER CARE AND TRIED TO SEND SMS TO THEM TO STOP BUT IT IS NOT DISCONTINUED SINCE THE LAST NEARLY 2 MONTHS.

GURPAL SINGH
AIRTEL MOBILE NUMBER +[protected]

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shailja
,
Jun 26, 2008 5:58 am EDT

I had taken a prepaid connection of airtel 5 days back... recharged it with 888 and still it tells me my connection is in the grace period... moreover on customer service everyday they tell me that it will be activated in 24 hours... this has been happening for past 3 days.

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Sanket A. Thorat
,
Aug 01, 2007 12:00 am EDT

I am an Airtel subscriber. One day Airtel suddenly debited 50 Rs. from my account. When I called customer care and ask them the reason of it, they were unable to answer. From that day they turned off my customer care service. Then I Tried from another cell, they always told me the reason of system down.

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RAJAMANI LAKSHMANAN
,
May 30, 2007 12:00 am EDT

I am new customer to Airtel purchased a recharge coupon on 26/05/07. But till date my connection is not activated, I could not receive incoming calls. Complaining to customer care daily but vain. Problem escalated to their TL viz. Imran, Revathy, Prasanna and srinivasan. I purchased a connection in a name of Arumugam.

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Gurvinder Singh
,
May 18, 2007 12:00 am EDT

I am very much disturbed by the unnecessary calls and messages from above company which provides cellular services in Punjab( India).I sometimes received a call from company which is incoming but when I listen it, the amount from my account deducted. A local number +[protected] is very often coming to my number.