Airtel Easy Recharge / recharge not successful to consumer mobile no - [protected]
I have the honor to attend your kind attention.Sir i had recharge customer mobile no-[protected] by Top-up of Rs.60/- through E-recharge with Transaction Id no - [protected] at 5.09pm on 13-06-2008 & thereafter ER bal. was being deducted from my ER balance, but confirmatory message along with balance was not done to cust. mob. [protected].It was said to customer ater doing querry from toll free no. 121 that your mob. was not recharge yet by Rs. 60/- & please do visit ur retailer, thereafter cust had come to me & demanding his money back Rs.60/-.Then in reply i said tocust pl wait somewhile even taking confirmation my dealer helpline no.[protected].but till now the helpline no is not being accessed & responsed, after dialing this "YE NUMBER MANYA NAHI HAI" is being replied to.sir, Why this type of action along with wrong statement to cust is being suppllied without verifying & updating the TRANSACTION record as mentioned above.
Hence you are requested to look into the matter & pl try to stop this tyoe of activity as a wrong message was being suppllied to cust & thereafter to market which will not good in respect of our interest.
Anisha Sristi cente
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