Airtel Dth / very bad customer service
On Mon, 12 Jan 2009 wrote :
I am the Airtel Customer, since 6 years i was using Mobile Service from Airtel with some few issue here and there still i was the satisfied customer for Aitel Mobile Service.
Based on this assumption i have Purchased Air tel DTH on 1st Jan 2009 and quality of the Service is Good but i am not happy with the Customer Service provided by your customer care very bad response and insufficient knowledge about the product and wrong information.
Please see the attachment in which for 2500 south economy/south Gold/South Mega there is ESPN offer and 6 months subscription free.
same was told by one of your executive and also yesterday they made me call 6 times and i was told call after 2 or 30 min every time and ultimately told that we dont have this offer now it is changed this was said by Floor supervisor.
In fact my friends wanted to go for Tata sky but i asked them to purchase Airtel DTH but by seeing the respose for me some of them purchased Tata Sky.
As per the commitment Airtel DTH is adding the ESPN offer which they had mentioned.
Thanks a lot for the kind of respose and the very bad customer service i have received from Airtel DTH.
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